UTC Concord User manual

C O N C O R D
U s e r ' s G u i d e
Status
Features
press both
Lights
System
Away
Pager
Off
No Delay
press both
press both
Test System Weekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
56
23
Bypass
Menu
C9
P r o g r a m U s e r S e t t i n g s
p r e s s 0 - 9 f o r o t h e r e n t r i e s .
P r e s s 1 f o r O F F ; p r e s s 2 f o r O N ;
P r e s s # t o s e l e c t o p t i o n o r a c c e p t e n t r y .
0 6
0 7
0 5
0 4
1 3
1 4
1 2
1 1
A r m t o S T A Y
Q u i c k G u i d e
D i s a r m S y s t e m / C a n c e l A l a r m
i f d e s i r e d .
2
0 1
0 2
0 3
3
1
0 8
0 9
1 0
P r e s s t o d e s e l e c t o p t i o n o r c a n c e l e n t r y .
C l o s e a l l p r o t e c t e d d o o r s a n d w i n d o w s .
P r e s s 3 C O D E .
E x i t p r e m i s e s t h r o u g h d e l a y d o o r .
2
3
1
P r e s s 2 C O D E .
C l o s e a l l p r o t e c t e d d o o r s a n d w i n d o w s .
P r e s s 4 t o a r m d e l a y d o o r s i n s t a n t l y ,
A r m t o A W A Y
Z o n e / S e n s o r N u m b e r
P r e s s 1 C O D E .
2
1
P r e s s A o r B t o s c r o l l t h r o u g h m e n u s .
M a k e s u r e s y s t e m i s d i s a r m e d .
2
1
P r e s s 7 1 t o t u r n C H I M E o n o r o f f .
M a k e s u r e s y s t e m i s d i s a r m e d .
2
1
T u r n C H I M E O n / O f f
P r e s s B Y P A S S C O D E S e n s o r N o .
A r m s y s t e m t o d e s i r e d l e v e l .
y p a s s S e n s o r s
S y s t e m i s O K
Status
Features
press both
Lights
System
Away
Pager
Off
No Delay
press both
press both
Test System Weekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
56
23
Bypass
Menu
C9
A r m e d
R e a d y

Commands at a Glance
Disarm the system.
Cancel an accidental alarm.
1+ CODE
Arm to Level 2—STAY.* 2+ CODE
Arm to Level 3—AWAY.* 3+ CODE
Send a police alarm. Press and hold both POLICE buttons for
2 seconds.
Send an auxiliary alarm. Press and hold both AUXILIARY
buttons for 2 seconds.
Send a fire alarm. Press and hold both FIRE buttons for 2
seconds.
Arm system with No Delay.* 2+ CODE + 4or
3+ CODE + 4
Arm system for Latchkey.* 2+ CODE + 6or
3+ CODE + 6
Bypass a sensor.* Indirectly: 2+ CODE + ƒor
3+ CODE + ƒ
Directly: ƒ+ CODE + Sensor Number
Arm system silently.* 5+ 2+ CODE or
5+ 3+ CODE
Arm system with exit lights
off.* 2+ CODE + 0or
3+ CODE + 0
Turn all lights on/off. 0+ 0
Turn specific lights on/off. 0+ Light number
Check the system status. ‚for Short status or ‚+ ‚for Full status
Turn Chime on/off. 7+ 1
Turn Energy Saver on/off. 7+ 2
Disable local phone access.**
(This is a phone command
only.)
ƒ+ 7+ 3
or wait 5 seconds after picking up the phone
Check alarm memory. 7+ 6
Activate Output.*** 7+ 7+ Output number (1–6)
*If Quick Arm feature is on, access code is not required. See page 6 for more information.
**Installer can disable local phone control if desired.
***Must be set up by installer.

Getting to Know Your Security System ...........................1
Overview ...................................................................1
Communicating with the Panel ........................................1
Instructing the Panel .................................................1
Touchpads—Your System Interface .........................1
Alphanumeric Touchpads ....................................2
Fixed Display Touchpads .....................................2
Wireless Handheld Touchpad ..............................2
Keychain Touchpads ............................................2
Touchtone Phones ................................................2
Panic Buttons .......................................................2
Beeps and LEDs—How Your System Talks to You 2
Key Beeps ............................................................2
Status Beeps .........................................................2
LEDs ....................................................................2
Notification by Pager ................................................2
What Happens in an Alarm Condition ......................3
Preventing Accidental Alarms .........................................3
Cancelling Accidental Alarms ..................................3
Basic System Operations .................................................4
Arming Your System ................................................4
Arming Level 1—OFF .........................................4
Arming Level 2—STAY ......................................5
Keychain Touchpad Arming .....................................5
Arming Level 3—AWAY .....................................5
Quick Exit ............................................................6
Using the Chime Feature ..........................................6
Chime-On-Close ..................................................6
Using the Voice Chime Feature ................................6
Exit and Entry Delay Times...................................... 6
Exit Delay Example .............................................6
Entry Delay Example ...........................................6
Extended Delay .........................................................7
Exit Extension ...........................................................7
No Delay—For Instant Alarm ..................................7
Auto STAY Arming Feature .....................................7
Arming While a Door or Window is Open ...............7
Bypassing a Sensor Directly ................................8
Bypassing a Sensor Indirectly ..............................8
Was the Bypass Successful? ................................8
Basic Light Control ..............................................8
Basic Output Control ................................................8
Checking the Status of Your System .........................9
Short System Status .............................................9
Full System Status ................................................9
Panic Alarms ....................................................................9
Fire Panic Alarm .......................................................9
Lighting During a Fire Panic Alarm ....................9
Police Panic Alarm ...................................................9
Lighting During a Police Panic Alarm ..............10
Auxiliary Panic Alarm ............................................10
Lighting During an Auxiliary Panic Alarm .......10
Siren Time-out ........................................................10
Access Codes .................................................................10
Programming Access Codes ...................................10
Good Access Code Hygiene ..............................10
System Master Code Privileges .........................10
Partition Master Code Privileges .......................10
Regular User Code Privileges ............................11
The Touchpad Tamper Feature ..........................11
Changing or Erasing User Codes ............................11
Changing a User Code .......................................11
Erasing a User Code ...........................................11
Assigning Code Attributes ......................................11
Assigning the Direct Bypassing Attribute .........11
Assigning the Remote Access Attribute ............11
Assigning the Partition Jump Attribute ..............11
Assigning the System Test Attribute ..................12
Assigning the Latchkey Report Attribute ..........12
Setting the Time and Date ..............................................12
Adjusting System Sounds and Touchpad Brightness .....12
Arming Your System Silently .................................12
Silent Arming on Demand .................................12
Arming Always Silent ........................................13
Adjusting the Touchpad Beeps (Fixed Display
Touchpad Only) .......................................................13
Adjusting the System Status Voice Volume ............13
Adjusting the Touchpad Display Brightness ...........13
Adjusting the Volume of the Wireless Siren ...........13
Using the Energy Saver Feature .....................................14
Energy Saver Example ............................................14
Setting the Energy Saver High and Low
Temperature Settings ..........................................14
Notification by Pager .....................................................14
Pager Messages ..................................................15
Event Code in Page ............................................15
Sensor Number or User Number in Page ...........15
Account Number in Page ...................................15
Streamlining the Page Report ............................15
Creating Time Schedules ................................................16
Scheduling Consecutive Days ............................16
One Day Rollover ..............................................16
Multiple Day Rollover .......................................16
Attaching Time Schedules ......................................17
Time Schedules and Partitions ................................17
Advanced Light Control .................................................17
Controlling Lights By Time Schedule ....................17
Controlling Lights with Sensors .............................17
Installer Programmable Lighting ............................18
Controlling Outputs by Time Schedule ..........................18
Scheduled Arming ..........................................................18
Opening and Closing Reports ........................................18
When Will this Feature Be Active? ........................18
Who Will Be Paged? ...............................................19
What Will the Pager Report? ..................................19
Latchkey Paging .............................................................19
Page In the Event of... .............................................19
Who Will Be Paged? ...............................................19
Who Can Send a Page? ...........................................19
What Will the Pager Report? ..................................19
Contents

Latchkey Opening ...................................................19
Basic Latchkey Opening ....................................19
Advanced Latchkey Opening .............................19
Latchkey Closing ....................................................20
Assigning a Time Schedule to Latchkey Paging .....20
Applying the Latchkey Modifier .............................20
Notify by Exception .......................................................21
Page In the Event of... .............................................21
Who Will Be Paged? ...............................................21
Who Can Send a Page? ...........................................21
What Will the Pager Report? ..................................21
When Will this Feature Be Active? .........................21
Assigning a Time Schedule to Exception Opening
and Closing ..............................................................21
The No Activity Feature .................................................21
Using the Panel Download Feature ................................22
System Information ........................................................22
Using a Partitioned System ............................................22
Global Settings ........................................................22
Partition-Specific Settings .......................................22
Jumping Partitions ...................................................22
Arming and Disarming the Other Partition ........23
Programming the Other Partition .......................23
Using a Touchtone Phone to Operate Your System .......23
Phone Command Prefix ..........................................23
Accessing the System from Off-site ....................... 23
How the Panel Answers the Phone ....................23
Codes with Remote Access Capability ..............24
Touchtone Phone System Operation .......................24
Sending a Police Panic Alarm .................................24
Phone Questions? ....................................................24
Testing the System ..........................................................25
Automatic Test Features ..........................................25
Manual Tests ...........................................................25
Sensor Test .........................................................25
Resetting Smoke Detectors .....................................25
Phone Communication Test ...............................26
Troubleshooting ..............................................................26
Trouble Beeps and Trouble Messages .....................26
Silencing Trouble Beeps ....................................26
Common Questions and Answers ...........................26
Phone Issues .......................................................27
Siren Issues .........................................................27
Lighting Issues ...................................................27
Appendix A: User Sheets ...............................................29
System Sensors ........................................................29
User Codes ..............................................................30
Touchpad Information .............................................30
Accidental Smoke and Fire Alarms ........................31
Dialer Abort .............................................................32
Doors and Delay Time Settings ...............................32
System Features .......................................................32
If the Power Goes Out ....................................................33
No Activity Time .....................................................33
Resetting the Smoke Detector .................................33
System Information .................................................33
Paging ......................................................................33
Lights .......................................................................33
Outputs ....................................................................34
Energy Saver ...........................................................34
Alarm Sounds and Status Beeps ..............................34
Appendix B: Planning for Emergencies .........................35
Floor Plan Example .................................................35
Your Floor Plan .......................................................35
Alarm System Limitations ......................................35
If Your System Needs Service .................................35
Appendix C: Programming Your System .......................36
Two Methods to Program Your System ..................36
Using Programming Menus ....................................36
Using Programming Shortcuts ................................37

1
Concord
Getting to Know Your
Security System
This security system is designed to protectyour family and
property, whether you are on the premises or away.
This manual describes how to operate your system. It
describes basic arming and disarming commands as well
programming instructions for system features.
The dealer or installer may have already discussed with
you many details concerning your system. Specific setup
information is included in the “Appendix A: User Sheets”
on page 29.
Overview
Your security system is comprised of different compo-
nents. Each component plays a special role in system oper-
ation:
The panel is at the heart of your system.
It stores the intelligence to monitor all the
sensors and devices in the system. The
panel is the piece of equipment that ini-
tiates a call to the central station in an
alarm situation. The panel circuitry is
enclosed in a steel cabinet and is installed
out of the way of household or workplace
traffic.
Touchpads allow you to
communicate with your
panel. You’ll use a touchpad
to arm, disarm, and program
your system.
Door and window sensors
protect the perimeter of your home
by alerting the panel when a door or
window is opened.
Motion detectors in hallways or
individual rooms detect a person
moving across the field of detection.
Environmental sensors such as
smoke and heat detectors remain
alert for the presence of fire or car-
bon monoxide 24 hours a day.
Your system may contain a Phone
Interface and Voice Module that
allows you to use a Touchtone phone
located on- or off-site as a touchpad.
The module also makes it possible to
get voice feedback from speakers,
guiding and informing with spoken
prompts and system status reports.
Your system may contain an optional Energy
Saving Module which helps you save money
by allowing your system to monitor and con-
trol the temperatureof your home or business.
The module can also be programmed to alert
the central station in the event of furnace or
AC failure.
Your system may contain an optional
SuperBus® 2000 Cellular Backup
Module which expands your systems
reporting means with cellular telephone
reporting. The module can automati-
cally report alarms with a cellular tele-
phone in case of inoperative landline telephone
communications.
Communicating with the Panel
Touchpads allow you to communicate with the panel. In
turn, the system can be set up to communicate with you
through:
❑status beeps from touchpads and speakers,
❑alarm sirens,
❑scrolling text on touchpads,
❑display text on fixed display touchpads,
❑voice feedback over Touchtone phones or interior
speakers, and
❑system information over pagers.
Instructing the Panel
Most of your instructions to the panel consist of this basic
pattern:
Not just anyone can walk up to a touchpad and operate
your security system. Before the system will process most
commands, users are required to enter a pre-programmed
4-digit access code.
Keychain touchpads that are enrolled as part of the system
do not require an access code, but are usually kept in an
individual’s pocket or purse.
If you would rather use an actual
key to arm and disarm the system,
your security dealer can install a
special key and keyswitch in your
home.
Touchpads—Your System Interface
There is a broad range of touchpads that can be used with
your panel—from a single-button panic sensor which
sends only panic alarms, to an alphanumeric touchpad that
displays text and allows extensive user programming.
S t a t u s
F e a tu r e s
p r e s s b o t h
L i g h t s
S y s t e m
A w a y
P a g e r
O f f
N o D e l a y
p r e s s b o t h
p r e s s b o t h
T e s t S y s t e m W e e k ly
S il e n t
S t a y
D
*
7
0 #
8
B
A
4
1
5 6
23
B y p a s s
M e n u
C9
P r o g r a m U s e r S e t ti n g s
p re s s 0 - 9 f o r o th e r e n tr ie s .
P re s s 1 f o r O F F ; p r es s 2 f o r O N ;
P re s s # to s e le c t o p tio n o r ac c e p t en t ry .
0 6
0 7
0 5
0 4
1 3
1 4
1 2
1 1
A r m t o S T A Y
Q u ic k G u id e
D i s a rm S y s te m / C a n c e l A la r m
if d e s ir ed .
2
0 1
0 2
0 3
3
1
0 8
0 9
1 0
P re s s to d e s el ec t o p ti o n o r c a nc e l e nt r y.
C lo s e a ll p r o te c te d d o o rs an d w in d o w s .
P re s s 3 C O D E .
E x it p r em is e s th r o u g h d e la y d o o r.
2
3
1
P re s s 2 C O D E .
C lo s e a ll p r o te c te d d o o rs an d w in d o w s .
P re s s 4 t o a rm d e l ay d o o r s in s ta n tl y ,
A r m t o A W A Y
Z o n e / S e n s o r N u m b e r
P re s s 1 C O D E . 2
1
P re s s A o r B t o s cr o ll t h ro u g h m e n u s .
M a k e s u re s y st e m is d is a rm e d .
2
1
P re s s 7 1 t o t ur n C H I M E o n o r o f f.
M a k e s u re s y st e m is d is a rm e d .
2
1
T u r n C H I M E O n / O f f
P re s s B Y P A S S C O D E S e n so r N o .
A r m s y s te m to de s ir e d le v e l.
y p a s s S e n s o r s
S y s t e m i s O K
S t a t u s
F e a tu r e s
p re s s b o t h
L ig h t s
S y s t e m
A w a y
P a g e r
O f f
N o D e l a y
p re s s b o t h
p re s s b o t h
T e s t S y st e m W e e k ly
S il e n t
S t a y
D
*
7
0 #
8
B
A
4
1
56
2 3
B y p a s s
M e n u
C9
A r m e d
R e a d y
8845G02A.DSF
C o m m a n d A c c e s s C o d e

2Concord
Alphanumeric Touchpads
Alphanumeric touchpads are mounted
on a wall and communicate by dis-
playing text on a two-line display.
Fixed Display Touchpads
Fixed English (display) touchpads
communicate using lighted text,
LEDs, and an 11 character display.
Wireless Handheld Touchpad
This touchpad is wireless and can be
carried from room to room. Users can
even turn on and off system con-
trolled lights from anywhere in the
home.
Keychain Touchpads
Keychain touchpads are handy for
simple arming and disarming func-
tions. They are wireless and can be
carried off-site in a purse or pocket.
The installer can program specific
buttons or button combinations to
operate a gate or garage door, or to
send a Police or Auxiliary panic
alarm.
Touchtone Phones
Your system can be set up to allow
system operation from a Touchtone
phone on- or off-site. This includes
arming and disarming, plus system
features such as checking the system
status and turning on and off lights.
Panic Buttons
Panic button touchpads are dedicated
to sending only one signal—usually a
Police or Auxiliary panic alarm.
These touchpads are wireless and usu-
ally kept near or on the user.
Beeps and LEDs—How Your System
Talks to You
Touchpads and interior sirens produce a variety of operat-
ing beeps to inform you of different system states and
operations.
Key Beeps
A Key beep is the tone you hear when you press a button
on an alphanumeric, fixed display, or handheld wireless
touchpad. The sound confirms that the button was pressed
adequately. Key Beeps can be turned on or off by the
installer.
Status Beeps
Status beeps come from touchpads or speakers and are
sounded when there is a change in the current status of the
system. Status beeps are not alarms, but they do warrant
your attention.
There is more than one type of Status beep:
❑Exit Delay beeps indicate that an arming command
has been entered and the countdown to arming has
begun.
❑Entry Delay beeps indicate that you’ve entered the
building and the countdown to an alarm has begun.
(So disarm the system as soon as you get in!)
❑Chime feature beeps tell you that a door was opened
or closed.
❑Protest beeps inform you that you’re trying to arm the
system while there is an open door or window.
❑Trouble beeps tell you that there is a problem with the
system or one of its components.
❑Sensor test beeps are the sounds the system makes
during a sensor test to indicate that a sensor was tested
properly.
Status beeps are described in more detail throughout the
manual and in the “Appendix A: User Sheets”on page 29.
LEDs
Fixed display touchpads have 2 LEDs which allow you to
determine the current system status at a glance. The red
LED is labeled Armed and the green LED is labeled
Ready. The table below explains LED behavior.
Notification by Pager
Your system can dial the phone numbers of five different
pagers to notify pager holders of events they may want to
be aware of. Some of the events include:
❑System disarming
❑System arming
❑Trouble conditions
❑Alarm conditions
Status
Features
press both
Lights
System
Away
Pager
Off
No Delay
press both
press both
Test System Weekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
56
23
Bypass
Menu
C9
S y s t e m i s O K
S t a t u s
F e a t u r e s
p r e s s b o t h
L i g h t s
S y s t e m
A w a y
P a g e r
O f f
N o D e l a y
p r e s s b o t h
p r e s s b o t h
T e s t S y s t e m W e e k l y
S i l e n t
S t a y
D
*
7
0#
8
B
A
4
1
5 6
2 3
B y p a s s
M e n u
C9
A r m e d
R e a d y
123
6
9
8
5
4
7
S T
0
B Y
O F F S T A Y A W A Y
N O D L A Y
C H I M
S T A T U S BYPASS
C O M M A N D
System Status Red Armed
LED Green Ready LED
Exit Delay Flashing
Armed to Level 1-Off Off On
Armed to Level 2—Stay
or 3—Away On
Entry Delay Flashing Off
System Trouble (check
system status)/Protest Off
System OK On

3
Concord
For more information, see “Notification by Pager”on
page 14.
What Happens in an Alarm Condition
When there is an alarm condition, four things happen all at
once:
❑Speakers and touchpads emit emergency tones.
❑System lights flash.
❑Panel notifies the central station for help.*
❑Pagers are notified of the event.
* Your system may or may not be monitored. If it is not monitored,
no call will be made.
Preventing Accidental Alarms
Your security system is engineered with advanced technol-
ogy that reduces the chance of an accidental alarm caused
by a technical problem. In wireless systems, this technol-
ogy prevents other devices, such as garage door openers,
ham radios, television remote controls, and cellular
phones, from interfering with your security system.
Most accidental alarms occur when leaving the residence
after arming the system, or upon returning, before disarm-
ing the system.
If, for example, you arm the system, then run upstairs for
something you forgot, the Exit Delay time may expire.
Once the Exit Delay expires, opening an armed door or
moving in front of a motion detector will cause an alarm.
Cancelling Accidental Alarms
Your system can be set up with the opportunity to cancel
an accidental intrusion, Police, or Auxiliary alarm. (Fire
alarms cannot be cancelled.)
If the Dialer Abort feature is turned on, cancelling the
alarm within a specified period will silence the siren and
prevent the alarm from being reported to the central moni-
toring station. Talk to your installer or see Appendix A
User sheets under “Dialer Abort”on page 32 to see if this
feature is enabled.
Cancelling a fire alarm will silence the siren, but fire
alarms are always reported. If an accidental fire alarm has
sounded, follow the procedures of your central monitoring
station to prevent a false dispatch.
To cancel an alarm:
1. Press 1. Touchpads display “ENTER CODE.”
2. Enter your access CODE.
Touchpads display date and time or programmed idle
text. The system sounds one long beep.
If you’re using a Touchtone phone, see “Using a Touch-
tone Phone to Operate Your System”on page 23.
F i r e a n d S m o k e A l a r m s
I f y o u r s y s t e m c o n t a i n s s m o k e a n d f i r e
d e t e c t o r s , i t m o n i t o r s t e p r e m i s e s f o r s m o k e
a n d f i r e a l a r m s 2 4 o u r s a d a y a n d i n a l l
a r m i n g l e v e l s .
T e s e a l a r m s c a n n o t b e c a n c e l e d o r a b o r t e d
a n d a r e a l w a y s r e p o r t e d t o t e c e n t r a l s t a t i o n .
S i n c e m a n y c o m m u n i t i e s c a r g e f o r
d i s p a t c i n g t e f i r e d e p a r t m e n t i n e r r o r , y o u r
d e a l e r m a y g i v e y o u s p e c i f i c i n s t r u c t i o n s t o
f o l l o w i n t e e v e n t o f a n a c c i d e n t a l s m o k e o r
f i r e a l a r m . R e c o r d t e s e i n s t r u c t i o n s i n t e
A p p e n d i x A U s e r S e e t s u n d e r " A c c i d e n t a l
S m o k e a n d F i r e A l a r m s . "
C l e a r i n g S m o k e D e t e c t o r s
O n c e a s m o k e d e t e c t o r a s b e e n i n a l a r m , i t
i s c o n s i d e r e d " O p e n " o r i n " T r o u b l e " u n t i l i t i s
r e s e t .
P r e s s + C o d e , o n c e t o s i l e n c e t e a l a r m .
P r e s s + C o d e , a g a i n t o r e s e t t e s m o k e
d e t e c t o r .
1
1
PROGRAMMED TEXT:
Text programmed by your installer to identify
sensors, outputs, etc. For example, a sensor could
be identified as “Front Door.”

4Concord
Basic System Operations
This section describes:
❑Arming your system.
❑Using the chime feature.
❑Delay times.
❑Bypassing sensors.
❑Basic light control.
❑Basic output control.
❑Checking the system status.
For instructions on using a phone to perform any of these
functions, see “Using a Touchtone Phone to Operate Your
System”on page 23.
Arming Your System
Since your security needs may vary throughout the day,
this system was designed with three arming levels to meet
these different needs. By arming your system to a particu-
lar level, only those sensors programmed to detect in that
arming level will report alarm conditions to the panel.
No matter which level your system is in, all sensors pro-
grammed to be active 24 hours a day will continue to
report alarm conditions. This includes smoke detectors,
fire sensors, panic buttons, and environmental sensors.
Arming Level 1—OFF
Use arming Level 1 when the system is not being used for
intrusion detection. For example, on an active Saturday
morning—kids playing inside and out, someone working
in the garage, various house projects going on.
Even though Arming Level 1 disarms the system, your
system continues to monitor fire, smoke, and panic alarms.
Here are some other situations in which you’d set the sys-
tem to Level 1—OFF:
❑Upon entering your armed home or business. When
entering the armed premises through a designated
delay door, the Entry Delay time begins. Sirens and
touchpads beep to remind you to disarm the system.
❑Before opening a door or window while inside or out-
side the home or business. When you wake up in the
morning and want to get your newspaper, you must
disarm the system before opening the door to prevent
G u i d e l i n e s f o r P r e v e n t i n g
A c c i d e n t a l A l a r m s
F o l l o w i n g t e s e g u i d e l i n e s w i l l g o a l o n g
w a y t o w a r d p r e v e n t i n g a c c i d e n t a l a l a r m s .
þ C l o s e d o o r s a n d w i n d o w s b e f o r e y o u l e a v e
y o u r o u s e .
þ
W e n g e t t i n g r e a d y t o l e a v e t e o u s e , g a t e r
t e t i n g s y o u w a n t t o t a k e w i t y o u s o y o u
c a n e x i t i m m e d i a t e l y a f t e r a r m i n g t e s y s t e m .
þ
A l w a y s e n t e r a n d e x i t w i t i n t e p r o g r a m m e d
d e l a y t i m e s .
þ M a k e s u r e y o u l e a v e t r o u g a d o o r t a t a s
a d e l a y t i m e s e t f o r i t . I f y o u a r m y o u r s y s t e m ,
t e n l e a v e t r o u g a d o o r w i t o u t a d e l a y t i m e ,
a n a l a r m w i l l i m m e d i a t e l y s o u n d .
þ W e n y o u r e t u r n , i m m e d i a t e l y d i s a r m y o u r s y s t e m .
þ
B e a w a r e o f t e d e v i c e s i n y o u r s e c u r i t y s y s t e m
a n d l e a r n o w e a c o n e o p e r a t e s .
þ
L i s t e n t o s y s t e m b e e p s a n d v o i c e a n n o u n c e m e n t s .
T a k e n o t e o f i n d i c a t o r l i g t s a n d t o u c p a d m e s s a g e s
w i c i n d i c a t e t e c u r r e n t s y s t e m s t a t u s .
þ I f y o u a v e p e t s , a s k y o u r i n s t a l l e r i f y o u n e e d p e t
l e n s e s i n y o u r m o t i o n d e t e c t o r s . P e t s c l i m b i g e r
t a n y o u m a y g u e s s , c a u s i n g a l a r m s w e n
y o u a r e a w a y .
þ C e c k t e l o c a t i o n o f y o u r s m o k e d e t e c t o r s .
S m o k e d e t e c t o r s n e a r b a t r o o m s c a n
b e t r i p p e d b y s t e a m f r o m a s o w e r .
S m o k e d e t e c t o r s n e a r t e k i t c e n
c a n b e t r i p p e d b y c o o k i n g s m o k e .
R e f e r t o t e U s e r S e e t s i n A p p e n d i x A
t o d e t e r m i n e w a t t e s p e c i f i c
s e t t i n g s a r e f o r y o u r s y s t e m .
L e v e l 2  S T A Y
P e r i m e t e r p r o t e c t i o n i s o n .
I n t e r i o r s e n s o r s a r e n o t a c t i v e , s o p e o p l e
a n d p e t s c a n m o v e a r o u n d f r e e l y .
L e v e l 1  O F F
I n t r u s i o n d e t e c t i o n o f f .
S m o k e , e a t , a n d e n i r o n m e n t a l
s e n s o r s r e m a i n a c t i v e .
L e v e l 3  A W A Y
A l l p e r i m e t e r s e n s o r s a r e a c t i v e ,
p l u s i n t e r i o r s e n s o r s .
S m o k e d e t e c t o r s , f i r e
s e n s o r s , a n d o t h e r
e n i r o n m e n t a l s e n s o r s
c o n t i n u e t o r e p o r t
a l a r m s i n a l l l e v e l s .

5
Concord
an accidental alarm.
❑To stop sirens and cancel an alarm. When an alarm
condition occurs disarming the system turns off any
sirens.
To disarm to Level 1—OFF using a touchpad:
1. Press 1. Touchpads display “ENTER CODE.”
2. Enter your access CODE. Touchpads display date
and time or programmed text and the system sounds
one long beep.
To disarm to Level 1—OFF using a keychain touchpad:
1. Press the Unlock button.
Arming Level 2—STAY
There are times when you want intrusion protection, but
still want the freedom to move around within your house
without setting off an alarm. For example, in the evening
when your family is inside for the night. In this and simi-
lar situations, set your system to 2—STAY.
To arm to Level 2—STAY using a touchpad:
1. Close all protected perimeter doors and windows.
2. Press 2at any touchpad. Touchpads display,
“ENTER CODE.”
3. Enter your access CODE. Touchpads display,
“Armed to STAY”and the system sounds two short
beeps.
4. If leaving the premises, exit through a designated
delay door immediately.
Note
If Quick Arm feature is on, an access code is not
required to arm the system to Level 2— STAY.
To arm to Level 2—STAY using a keychain touchpad:
1. Press the Lock button.
Arming Level 3—AWAY
At other times, you want every sensor to be alert: when
the family goes on vacation, or at closing time.
In this and similar situations, set your system to
3—AWAY for maximum protection. All sensors are
active—perimeter door and window sensors, and interior
motion detectors.
To arm to Level 3—AWAY using a touchpad:
1. Close all perimeter doors and windows.
2. Press 3at any touchpad. Touchpads display,
“ENTER CODE.”
3. Enter your access CODE. Touchpads display,
“ARMED TO AWAY”and the system sounds three
short beeps.
4. Exit through a designated delay door immediately.
Note
If Quick Arm feature is on, an access code is not
required to arm the system to Level 3—AWAY.
To arm to Level 3—AWAY using a keychain touchpad:
1. Press the Lock button twice to go from Level 1 to
Level 3, or once to go from Level 2 to Level 3.
Keychain Touchpad Arming
To disarm your system with a keychain
touchpad, press the unlock button.
Your installer can set up your keychain touchpad
to arm the system in one of two ways:
1. Press the Lock button to arm the system
directly to Level 3—AWAY with no Exit
Delay. Using this method, you would not be
able to arm to Level 2—STAY.
2. Press the Lock button to increase the arming
level each time it is pressed (Level 1 to Level
2, or Level 2 to Level 3). The Exit Delay
time would be applied.
Press the Lock button after arming to AWAY
(Level 3) to activate the Latchkey feature (must
be set up by installer). For more information, see
“Latchkey Paging”on page 19.
Q u i c k A r m
T e Q u i c k A r m f e a t u r e l e t s y o u a r m
y o u r s y s t e m w i t o u t u s i n g a n a c c e s s c o d e .
Y o u w i l l s t i l l n e e d t o e n t e r a n a c c e s s c o d e
t o d i s a r m t e s y s t e m .
F r o m L e v e l 1 o r 2 ,
p r e s s 3 f o r
L e v e l 3  A W A Y .
F r o m L e v e l 1  O F F ,
s i m p l y p r e s s 2 f o r
L e v e l 2  S T A Y .
Stay
2
Away
3
C o n t a c t y o u r
i n s t a l l e r i f y o u ' d
l i k e t o u s e
t i s f e a t u r e .

6Concord
Quick Exit
Note
In UL Listed systems, this feature is disabled.
Your system may be set up so that when your system is
armed to Level 2—STAY, you’re able to press Don any
touchpad and simply walk out the door without having to
disarm and rearm the system.
This is useful when your system is armed and you want to
quickly pop outside to pick up the newspaper without dis-
arming your system.
Important !
If you step outside and are planning to come back in,
do not close the door behind you!
To use Quick Exit:
1. When the system is armed to 2—STAY, press Dat
any touchpad (opening the door without pressing D
will cause an alarm).
2. Open the door and go outside. Leave the door open if
you are planning to come back in!
3. Come back in within two minutes and close the door.
The system will rearm to 2—STAY.
Using the Chime Feature
Turning on the Chime feature is like having bells on every
protected door and window. When this feature is on, sirens
and speakers sound 2 beeps whenever anyone opens a pro-
tected door or window.
The Chime feature works only in Level 1—OFF.
To turn Chime on/off:
1. While in Level 1—OFF, from any touchpad, press 7
+ 1. While the Chime feature is on, touchpads dis-
play, “CHIME IS ON”or “CHIME ON.”
Chime-On-Close
The Chime-On-Close feature works like the regular Chime
feature, but in addition to the double beeps heard upon
opening a protected door or window, the system sounds
one long beep when the door or window is closed again.
You can turn the Chime-On-Close feature on or off from
the programming menus. Refer to “Using Programming
Menus”on page 36 for information on programming your
system.
Using the Voice Chime Feature
If the installer wired speakers to the Phone Interface and
Voice module outputs, you can program your system to
speak the programmed sensor text whenever someone
opens a protected door or window. When this feature is on,
speakers announce, “Sensor name open/closed.”You can
turn the Voice Chime feature on or off from the program-
ming menus. Refer to “Using Programming Menus”on
page 36 for information on programming your system.
Exit and Entry Delay Times
After arming your system, you need time to exit the build-
ing so you won’t set off an alarm. Likewise, upon return-
ing to your home or business, you’ll need enough time to
open the door and get to a touchpad to disarm the system.
❑The Exit Delay is a period of time long
enough to let you leave through a desig-
nated delay door after arming the system.
❑The Entry Delay is a period of time long
enough to let you unlock a designated
delay door and get to a touchpad to disarm
the system.
Exit Delay Example
You’re about to go on an errand. You are inside your
house and have just armed the system to Level 3—AWAY.
The interior sirens and touchpads sound three quick status
beeps, telling you that the system accepted the command
and has started the Exit Delay time.
During the Exit Delay time, the system sounds one short
beep every 4 seconds. Exit the premises immediately.
During the last 10 seconds of the Exit Delay you’ll hear
one short beep every second, warning you that the Exit
Delay is about to expire. When the delay expires, you’ll
hear three more quick status beeps. These beeps indicate
that the Exit Delay has ended. Opening an armed door or
window after the Exit Delay has expired will cause an
alarm.
Entry Delay Example
You are returning to your house that is armed to Level 3—
AWAY. When you unlock and enter the designated delay
door, the interior sirens and touchpads sound two short
beeps every two seconds. This tells you that the Entry
Delay time has begun and reminds you to disarm the sys-
tem to avoid setting off an alarm.
During the last 10 seconds of Entry Delay, you’ll hear two
beeps every second.
A f t e r a r m i n g ,
y o u ' l l e a r 3
q u i c k b e e p s .
3 q u i c k s t a t u s
b e e p s s o u n d
w e n t e s y s t e m
i s a r m e d .
E x i t D e l a y
E E P S
D u r i n g t e E x i t D e l a y ,
y o u ' l l e a r o n e b e e p
e v e r y f o u r s e c o n d s .

7
Concord
Your installer will work with you to decide which door(s)
should bedelay door(s), and determine the delay times that
will work best for you and your family. Then, the installer
will program the Exit and Entry Delay times into your sys-
tem.
Extended Delay
In some situations, additional time is needed to
arm or disarm the system.
In these instances, the installer can program an
Extended Delay time, giving you as much as 16
additional minutes to arm or disarm the system
before setting off an alarm.
Refer to Appendix A “Doors and Delay Time Settings”on
page 32 for a list of actual Exit Delay times.
Exit Extension
Note
In UL Listed systems, this feature is disabled.
Your system may be set up so that the delay time is
restarted if you re-open the delay door during the initial
delay time.
This is useful if, after arming the system, you walk out the
door, then remember something you forgot inside. You
can re-enter and exit through the delay door without dis-
arming and re-arming the system.
Note
The Exit Extension will work on the first re-entry only.
If your system is not using this feature, you must disarm
the system when you re-enter the armed premises to avoid
setting off an alarm.
No Delay—For Instant Alarm
You can choose to turn off the Entry and Exit
Delays, causing the delay doors to arm imme-
diately. Anyone entering the house through the
delay door when the system is set to No Delay
would immediately cause an alarm.
No Delay is normally used:
❑When you’re staying at home, after you’ve armed the
system.
❑When you’re arming your house from the outside.
(You must have a wireless touchpad in order to do
this.)
Arming to Level 2 or 3 with No Delay, using a touchpad:
1. Close all perimeter doors and windows.
2. Enter 2+ CODE or 3+ CODE. The system
sounds two or three short beeps.
3. Immediately after hearing the beeps, press 4for No
Delay. Touchpads display, “ARMED TO STAY NO
DELAY”or “ARMED TO AWAY NO DELAY,”for
example.
Note
If Quick Arm feature is on, an access code is not
required. See page 6 for more information.
Changing the arming level will restore delay doors to their
normal Exit and Entry Delay times.
Auto STAY Arming Feature
The Auto STAY Arming feature helps cut down on false
alarms in the event that you arm the system to 3—AWAY,
but fail to leave during the Exit Delay time. Here’s how it
works:
The dealer can turn this feature on or off for you. See
Appendix A “System Features”on page 32 to see if this
feature is available to you.
Arming While a Door or Window is Open
It is possible to arm your system while
leaving a door or window open. This is
useful if, for example, you like to sleep at
night with the window open.
If the door or window has a sensor
installed on it, the system must be told to
ignore, or bypass, that sensor when it’s
open. All other sensors will remain
active.
There are two methods for bypassing a
sensor:
❑Directly —After arming the system, bypass
door/window sensors before you open them. You
must know the sensor number of the door or window
you wish to bypass. Your installer can include the
zone number as part of the sensor text.
❑Indirectly —As you are arming, bypass sensors on
already-open doors and window. This method should
E n t r y D e l a y
D i s a r m t e s y s t e m b e f o r e
t e l a s t o f 2 0 q u i c k s t a t u s b e e p s
t o a v o i d a n a c c i d e n t a l a l a r m .
E E P S
U p o n e n t e r i n g , a n d d u r i n g
E n t r y D e l a y , y o u ' l l e a r
2 b e e
p
s e v e r
y
2 s e c o n d s .
If you arm the system to Level 3—AWAY, and do not leave
the premises within the Exit Delay time—
If feature turned
on The system can tell that no one opened and closed a delay door within the delay
time. It assumes that someone is still
inside and the panel will arm to 2—STAY
to avoid a false alarm.
If feature turned
off The system arms to Level 3—AWAY regardless of whether or not a delay door
has been opened and closed.
Your movement inside the premises
could activate a motion detector, causing
an alarm.

8Concord
not be used in UL Listed installations.
Bypassing a Sensor Directly
Use this method if the system is armed and you would like
to open a window without disarming.
Refer to the Appendix A User Sheets to determine what
the sensor number is for the sensor you wish to bypass.
Note
You cannot bypass sensors directly using a keychain
touchpad.
To bypass sensors directly:
1. Close all doors and windows.
2. Arm your system to the desired level.
3. At any touchpad, press ƒ+ CODE. (ƒis labeled
Bypass)
4. Touchpads display, “BYPASS SENSOR _ _,”or
“ENTER SNSR _ _.”Enter the desired sensor num-
ber.
5. Touchpads display, “BYPASSED ZONES 01,”or
“SENSOR 01 BYPASSED,”for example.
If the touchpad displays “INVALID,”or “FAILURE,”
or if the touchpad sounds one long beep, make sure
that you entered a valid sensor number. Heat and
smoke sensors cannot be bypassed.
6. Bypass other sensors, if necessary, by repeating
Step 3.
7. The bypassed door or window can now be opened.
To arm (unbypass) bypassed sensors:
1. Repeat the above procedure substituting the bypassed
sensor number or,
2. Close bypassed doors and/or windows and arm your
system again.
Bypassing a Sensor Indirectly
Use this method if you are arming the system and would
like to bypass doors and windows already open.
To bypass sensors indirectly:
1. Leave open only those doors and windows that are to
remain open. Close all others.
2. Arm your system to the desired level. The touchpad
emits protest beeps and displays “PROTEST,”
because of the open sensor(s).
3. At any touchpad. press ƒ(Bypass). Touchpads with
displays show, “BYPASSED ZONES 01,”or “SEN-
SOR 01 BYPASSED,”for example.
4. The system sounds arming level beeps to indicate that
the system is armed and open sensors have been suc-
cessfully bypassed.
To arm (unbypass) bypassed sensors:
1. Close bypassed doors and/or windows.
2. Arm your system again.
To bypass sensors indirectly using a keychain touchpad:
1. Press the Lock button once to arm the system and
again to bypass open sensors: +
Was the Bypass Successful?
To confirm whether or not a sensor was bypassed:
1. Press the Status button on the touchpad. (‚is labeled
Status.)
Touchpads list bypassed sensors or zones.
Basic Light Control
There are two kinds of light control:
❑Basic light control, offering instant light control at
any touchpad, and
❑Advanced light control, in which lights turn on and off
automatically according to specific situations. (See
“Advanced Light Control”on page 17).
To turn all lights on or off:
1. From any touchpad:
Press 0+ 0.
From a 4-button keychain touchpad:
Press the Lights button.
To turn a specific light on or off*:
1. From any touchpad:
Press 0+ light number.
From a 4-button keychain touchpad:
You cannot turn on a specific light using a keychain
touchpad.
* Refer to the User Sheets in Appendix A to determine which light
number is associated with which lamp.
Basic Output Control
Panel output points control the hardware installed on your
system. These outputs are usually configured to turn on
automatically in response to certain events.
Your installer may have configured your system so that
you can control some output points from your touchpad.
REMEMBER:
When a sensor is bypassed, you are allowing that
door or window to go unprotected.
For system lights to respond to basic
and advanced light commands, the
light switches must be turned on.

9
Concord
Have the installer list and explain any outputs that are pro-
grammed for your control. Use the following procedure to
turn an output on or off.
To turn the output on or off:
1. From any touchpad press 7+ 7+ output number. If
the output was already activated, it will shut off. If the
output was off, it will activate.
Checking the Status of Your System
Checking the system status means finding out about the
current condition of your system. This includes finding
out if any sensors are open or currently bypassed, whether
or not the AC power and backup battery are okay, the
nature of the most recent alarm, and more, depending on
the features in use and the equipment in your system.
Check the system status if:
❑Your system sounds trouble beeps (five short beeps
every minute).
❑Your touchpads display, “ALARM,”and “POLICE,”
“AUXILIARY,”or “FIRE.”
❑Your touchpads display, “PRESS STATUS”or a
blinking ✽.
If an alarm or system trouble condition has occurred, it is
displayed on a touchpad the first time you perform a Short
or Full Status check. Performing a system status check a
second time displays the system status including any trou-
ble conditions.
If any alarm or system trouble is active, it continues to
show up in every status check until the system is disarmed.
Short System Status
A Short Status indicates the current arming level, sensor
status (whether open or bypassed), low battery, supervi-
sory, auxiliary phone, AC power or backup battery fail-
ures.
To get a Short System Status:
1. Press ‚. (‚is labeled Status.)
The system sounds beeps according to the current arming
level (one for Level 1, two for Level 2, three for Level 3).
Touchpads display and optional voice modules announce
the status information, for example, “SYSTEM IS OK,”or
“SENSOR 02 OPEN.”
Full System Status
A Full Status combines the Short Status information with
added details about specific system features.
To get a Full System Status:
1. Press ‚ + ‚.
Interior sirens sound beeps according to the current arming
level. Touchpads display and optional voice modules
announce the status information, for example, “SYSTEM
IS OK,”“SENSOR 03 BYPASSED,”“SYSTEM BAT-
TERY IS OK,”“AC POWER IS OK.”If the optional
Energy Saver module is installed the system will display/
announce its status (on/off) and the current temperature (if
on).
Panic Alarms
Panic alarms are easily activated from any touchpad to
quickly alert the central monitoring station to a Fire,
Police, or Auxiliary emergency. A panic alarm can be sent
at any time, regardless of the current arming level:
1—OFF, 2—STAY, or 3—AWAY.
This system is designed to inform a central monitoring sta-
tion of the nature of the emergency so the correct person-
nel can be dispatched immediately.
Each type of panic alarm sounds and reacts differently
when activated.
Fire Panic Alarm
The Fire panic alarm sounds from all interior and exterior
sirens. On monitored systems, the central monitoring sta-
tion responds by calling the fire department.
To activate a Fire panic alarm from a touchpad:
❑Press and hold both Fire button(s) for 2 seconds.
Lighting During a Fire Panic Alarm
If your system is equipped with system lighting, all system
lights will turn on and remain on during a Fire panic alarm.
Police Panic Alarm
The Police panic alarm sounds from all interior and exte-
rior sirens, scaring off any intruder and alerting neighbors
to the trouble. On monitored systems, the central monitor-
ing station responds by calling the police.
To activate a Police panic alarm from a touchpad:
❑Press and hold the Police button(s) for 2 seconds.
Type of Alarm Alarm Sound
Fire Repeating series of three beeps
Police Continuous tone
Auxiliary Rapid beeps

10 Concord
To activate a Police panic alarm from a keychain touchpad:
❑Press and hold the Lock and Unlock buttons
at the same time for 2 seconds.
Lighting During a Police Panic Alarm
If your system is equipped with system lighting, all system
lights will flash continuously during a Police panic alarm.
Auxiliary Panic Alarm
The Auxiliary panic alarm sounds from interior sirens
only. It is typically set up by your security dealer, based
on your specific needs. On monitored systems, the central
station responds by calling the service or agency you spec-
ified through your dealer, such as an ambulance service.
To activate an Auxiliary panic alarm from a touchpad:
❑Press and hold the Auxiliary button(s) for 2 sec-
onds.
To send an Auxiliary panic alarm from a keychain
touchpad:
1. Press and hold the Lights and Star buttons at
the same time for 2 seconds.
Lighting During an Auxiliary Panic Alarm
If your system is equipped with system lighting, all system
lights will turn on and remain on during an Auxiliary
panic alarm.
Siren Time-out
If the system is not disarmed after an alarm, the sirens will
continue to sound until the time-out period is reached.
The time-out period can only be programmed by your
installer or dealer.
Even though reaching the time-out stops the sirens, the
alarm will still be in progress and will remain so until the
system is manually disarmed.
Access Codes
The system requires a valid access code before it will pro-
cess most commands.
There is one System Master code which serves as the pri-
mary User Programming code for your system. Only a
very limited number of users will need to know this code.
There are two Partition Master codes (one for each parti-
tion) which allow access to system operations in their
respective partitions.
There are 60 Regular User codes which act like keys to
arm and disarm the system. If necessary, they can be
assigned to neighbors, baby-sitters, or repair persons for
temporary use. Regular user codes can be changed in User
Programming and are easily deleted from the system when
no longer necessary.
Programming Access Codes
The code you use to enter User Programming determines
which features such as codes and code attributes you’ll be
able to change.
A user code can be given certain attributes which limit
what the user can do within the system. Attributes may be
changed by you, or by a dealer over the phone using
downloading software.
The User Sheets in Appendix A provide a location for you
to record the actual user codes and the attributes of each.
If you need assistance in changing any code attributes con-
tact your dealer.
System Master Code Privileges
Using the System Master code to enter User Programming
allows you to:
❑Change the System Master code.
❑Change or delete the Partition Master code in the cur-
rent partition.
❑Change or delete Regular User codes in the current
partition.
The default System Master code is 1234. It is impor-
tant that you change this default and write the new code on
the User Sheets in Appendix A.
Partition Master Code Privileges
Using the Partition Master code to enter User Program-
ming allows you to:
❑Change the Partition Master code in the current parti-
tion.
❑Change or delete the Regular User codes in the cur-
rent partition.
There is not a default Partition Master code. Write parti-
tion master codes on the User Sheets in Appendix A.
Good Access Code Hygiene
To preserve the integrity of your
system, keep access codes
confidential and delete
extra codes as soon as
they are no longer
needed.
We recommend that you
avoid using obvious code
patterns such as 1234 or 1111,
2222, etc.

11
Concord
Regular User Code Privileges
You cannot enter User Programming with a Regular User
code.
Changing or Erasing User Codes
Changing a User Code
Note
To change System and Partition Master codes
please see page 37.
To change or assign a user code:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 0where nn is the user 00 through
59.
3. Enter the desired 4-digit code, then ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Note
The system will not accept the same code for two dif-
ferent users.
Erasing a User Code
When a code is deleted from the system, that code no
longer acts as a key for operating the system in any man-
ner.
To erase a user code:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 0where nn is user 00 through 59.
3. Enter the System or Partition Master CODE, then
ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Assigning Code Attributes
Code attributes determine what a person using their code
can do. You will want certain users to have more control
over the system than others. For example, you would want
an adult to have more control over the system than a child.
Below are code attributes that you can assign.
Assigning the Direct Bypassing Attribute
Direct Bypassing is a user code attribute that allows the
user to bypassopen sensors. If the user code does not have
this attribute turned on, the user will not be able to bypass
sensors directly.
To assign Direct Bypassing to a user:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 1 where nn is user 00 through 59.
3. To turn Direct Bypassing:
❑on, press 2 + ƒ.
❑off, press 1 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Assigning the Remote Access Attribute
Remote Access is a user code attribute that allows the user
to access the security system from a telephone. If the user
code does not have this attribute turned on, the user will
not be able to access the system by off-premises tele-
phones.
To assign Remote Access to a user:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 2where nn is user 00 through 59.
3. To turn Remote Access:
❑on, press 2 + ƒ.
❑off, press 1 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Assigning the Partition Jump Attribute
Partition Jump is a user code attribute that allows the user
to access both partitions. If the user code does not have
this attribute turned on, the user will not be able to access
both partitions.
To assign Partition Jump to a user:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 3where nn is user 00 through 59.
3. To turn Partition Jump:
❑on, press 2 + ƒ.
❑off, press 1 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
The Touchpad Tamper Feature
The installer can program your system to send a
Police alarm in the case of possible touchpad tam-
pering.
If more than 40 keys are pressed when the system
asks for a code, and those keystrokes are not part
of a valid access code, a siren will sound. Talk to
your installer or see Appendix A “Touchpad Infor-
mation”on page 30 to see if this feature is
enabled.
A Touchtone phone can be used to change or
erase user codes, but alphanumeric or fixed dis-
play touchpads work much better because of their
extensive feedback. See Appendix C for phone
programming instructions.

12 Concord
Assigning the System Test Attribute
System Test is a user code attribute that allows the user to
perform system tests. If the user code does not have this
attribute turned on, the user will not be able to perform
phone or sensor tests.
To assign System Testing to a user:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 4 where nn is user 00 through 59.
3. To turn System Testing:
❑on, press 2 + ƒ.
❑off, press 1 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Assigning the Latchkey Report Attribute
Latchkey Report is a user code attribute that causes the
panel to send a message to a pager when the user changes
system arming levels. See “Latchkey Paging”on page 19.
To assign Latchkey Report to a user:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 030 nn 5where nn is user 00 through 59.
3. To turn Latchkey Report:
❑on, press 2 + ƒ.
❑off, press 1 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Setting the Time and Date
Although the installer usually sets the time and date at the
time of installation, the user can change it when necessary.
To set the System Time:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 020.
3. Enter the correct time in 24-hour format (4 digits),
then press ƒ.
For example, if the current time is 7:23 a.m., press
0723 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
To set the System Date:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 021.
3. Enter the current date as 6 digits (mm/dd/yy) then
press ƒ.
For example, if the current date is January 15, 2000,
press 011500 + ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Adjusting System Sounds and
Touchpad Brightness
Arming Your System Silently
Use the Silent Arming feature to arm your system without
disturbing people throughout the house with arming status
beeps. There are two methods for implementing Silent
Arming:
❑Silent on Demand. (User presses 5before arming.)
❑Arming Always Silent (Silent Arming feature on).
Regardless of the method employed, when Silent Arming
is in effect, no Exit beeps sound.
Silent Arming on Demand
Pressing 5 before arming silences arming status beeps
from touchpads and interior sirens for only the current
arming period.
To use Silent Arming on demand:
1. From any touchpad, press 5.
2. Within 4 seconds enter: 2+ CODE or 3+
CODE.
Note
If Quick Arm feature is on, an access code is not
required. See page 6 for more information.
0 0 : 0 0
0 1 : 0 0
0 2 : 0 0
0 3 : 0 0
0 4 : 0 0
0 5 : 0 0
0 6 : 0 0
0 7 : 0 0
2 4 - H o u r F o r m a t
0 8 : 0 0
0 9 : 0 0
1 0 : 0 0
1 1 : 0 0
1 2 : 0 0
1 3 : 0 0
1 4 : 0 0
1 5 : 0 0
8 : 0 0 a m
9 : 0 0 a m
1 0 : 0 0 a m
1 1 : 0 0 a m
N o o n
1 : 0 0 p m
2 : 0 0 p m
3 : 0 0
p
m
1 6 : 0 0
1 7 : 0 0
1 8 : 0 0
1 9 : 0 0
2 0 : 0 0
2 1 : 0 0
2 2 : 0 0
2 3 : 5 9
4 : 0 0 p m
5 : 0 0 p m
6 : 0 0 p m
7 : 0 0 p m
8 : 0 0 p m
9 : 0 0 p m
1 0 : 0 0 p m
1 1 : 5 9
p
m
M i d n i g h t
1 : 0 0 a m
2 : 0 0 a m
3 : 0 0 a m
4 : 0 0 a m
5 : 0 0 a m
6 : 0 0 a m
7 : 0 0 a m

13
Concord
Arming Always Silent
Turning this feature on in User Programming means that
the status beeps that come from touchpads and interior
speakers while arming will always be silent. You will not
have to enter 5 before arming, as with Silent Arming on
Demand.
To enable Silent Arming:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 041.
3. To turn Silent Arming:
❑on, press 2 + ƒ. No system status beeps will
sound while arming.
❑off, press 1 + ƒ. System status beeps will
sound from touchpad while arming.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Adjusting the Touchpad Beeps (Fixed
Display Touchpad Only)
The frequency or pitch of chime and trouble beeps from
each fixed display touchpad can be adjusted individually
to a more desirable or distinct tone.
Chime and trouble beep tones sound using the default fre-
quency during, or within 15 seconds of any button activity
at that specific touchpad.
To change status tone pitch:
1. Press and hold ‚+ 0until you hear a steady tone,
then release the buttons.
2. Press and hold 1to lower the pitch or press and hold
2to raise the pitch.
3. Release the button when the desired pitch is heard.
After about 15 seconds of no touchpad activity, the steady
tone stops sounding.
Adjusting the System Status Voice
Volume
If you have an optional voice module installed, you may
want to adjust the volume at which system status messages
are announced.
To change the voice volume:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 043.
3. Select a volume level 1–7(7 being the loudest)
and press ƒ.
4. Press ‚ + 00 + ƒ to exit the programming
menus.
Adjusting the Touchpad Display
Brightness
You may want to change the brightness of a touchpad dis-
play based on its location in a building or room. For
example, dim the touchpad display in a bedroom or
enhance a display near a window.
Changing the touchpad display affects only the touchpad
currently being used.
To change touchpad display brightness:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 042.
3. Select a brightness level:
❑0 + ƒ Off
❑1 + ƒ Low
❑2 + ƒ Medium
❑3 + ƒ High
4. Press ‚ + 00 + ƒ to exit the programming
menus.
After dimming the display, pressing any button momen-
tarily returns the display to full brightness. After 15 sec-
onds without touchpad activity, the display returns to the
set dimmed level. If an alarm occurs while the display is
dimmed, it automatically returns to the full brightness
level and stays that way until you disarm your system.
Adjusting the Volume of the Wireless
Siren
(Not investigated by UL) Your system may
include a wireless siren that may be supervised
or unsupervised.
The system can supervise the state of the siren
to make sure that it is plugged into the outlet.
In addition to Police, Fire, and Auxiliary alarms, the wire-
less siren will sound trouble beeps in the event of a trouble
condition anywhere in the system, and emit arming status
beeps during Entry and Exit Delay periods.
The wireless siren has five volume levels from 0 (silent) to
4 (loudest). All alarms sound at the loudest level, regard-
less of the volume setting.
To change the volume of the wireless siren:
1. Hold down the button on the front of the siren for ten
seconds until it beeps, then release it.
S i l e n t
2
1
3
4

14 Concord
The siren responds by beeping once, indicating it has
entered change volume mode.
2. To increase the volume by one level, press the siren
button for one second until it beeps. Repeat until the
volume reaches the desired level.
3. After the highest level, the siren sounds one long
beep, followed by 4 short beeps to signal the silent
level. It then cycles through the levels again.
Using the Energy Saver Feature
Use the Energy Saver feature to keep your house within a
user-designated temperature range. These high and low
temperature points that you set override your normal heat-
ing and air conditioning temperature settings. Doing so
allows you to use more energy-efficient settings when
away from home.
Energy Saver Example
It works like this:
❑At your touchpad, you set a high temperature point (to
trigger the air conditioner) and a low temperature
point (to trigger the furnace). This needs to be done
only once, but can be changed easily if necessary.
❑Let’s say that you usually keep the temperature in
your home at 68°F, but since no one will be there dur-
ing the day, you turn the Energy Saver feature on. If
you’ve set the low temperature point to 55°F, the fur-
nace will keep the house heated to 55°.
❑You’re about to return home and would like the house
to be heated to its normal 68°F when you arrive. If
you have a Phone Interface and Voice Module
installed, you can simply call home and turn the
Energy Saver feature off, giving control back to the
furnace thermostat (68°).
Control your air conditioning temperatures in the same
manner.
In addition to controlling temperature, the Energy Saver
feature notifies the central monitoring station if your heat-
ing or air conditioning unit fails—before pipes freeze or
pets are harmed by extreme heat or cold.
Setting the Energy Saver High and Low
Temperature Settings
Initially, you must set the energy saver to the desired high
and low temperatures. This is done only once, unless you
want to change temperature settings.
The high and low settings you enter do not control heating
and cooling systems, but determine the point at which the
furnace or air conditioner is activated.
Temperature settings can range from 45°to 90°Fahren-
heit.
To set the Energy Saver temperature range from a
touchpad:
1. Enter the programming menus by pressing 9+ Sys-
tem or Partition Master CODE.
2. Press 070.
3. Enter the lowest allowable temperature (45–89°F)
before the furnace turns on, and press ƒ.
4. Press B. Enter the highest allowable temperature
(46–90°F) before the air conditioner turns on, then
press ƒ.
5. Press ‚ + 00 + ƒ to exit the programming
menus.
Turning Energy Saver On and Off
To override your normal heating or air conditioning set-
tings, turn the Energy Saver feature on. When you are
ready to return to your normal temperature control set-
tings, turn Energy Saver off.
To turn Energy Saver on/off from any touchpad:
1. Press 7+ 2. Alphanumeric touchpads display,
“ENERGY SAVER IS ON,”for example.
Notification by Pager
Your system can notify up to five different pager phone
numbers to report system events. The installer can pro-
gram any pager to receive pages for one or more of the fol-
lowing groups
H i g
S e t p o i n t
90°
L o w
S
e t p o i n t
45°
I f r o o m t e m p e r a t u r e
r e a c e s l o w s e t p o i n t ,
f u r n a c e t u r n s o n .
I f r o o m t e m p e r a t u r e
r e a c e s i g s e t p o i n t ,
a i r c o n d i t i o n e r t u r n s o n .

15
Concord
:
Pager Messages
When an event is reported on a numeric pager, the follow-
ing information is included:
Although all three types of information can be reported on
your pager, your pager service determines how the infor-
mation will actually appear.
Event Code in Page
This part of the page let’s you know what has happened.
Sensor Number or User Number in Page
This part of the page let’s you know who or what is caus-
ing the event.
Account Number in Page
This part of the page let’s you know where (which parti-
tion) the event is occurring.
Streamlining the Page Report
You can choose to have the four account number digits
reported with every page, or to exclude them. Each parti-
tion has its own account number, so seeing the digits is
useful if multiple partitions are reporting to one pager.
Ask your dealer or installer if you would like the Stream-
line feature turned on.
Sample pager message
with the Streamline fea-
ture turned on:
High Level Reports Low Level Reports
Sensor
Alarms Freeze Alarms Bypass Sensors AC Power Failure
Tamper Freeze
Troubles Low Battery CPU Low Battery
Restorals No Activity
Alarm Supervisory Auto Phone Test
Phone Tests Fire Panic Trouble CPU Back in
Service
Receiver
Failure Police Panic Phone Test Phone Failure
Receiver Jam Auxiliary
Panic Event Buffer Full Touchpad Low Battery
Touchpad
Tamper
Bus Failures
❑Opening and Closing Reports
❑Latchkey Reports
❑Notify by Exception Reports
Code Indicates
009 A sensor has been restored to its non-alarm state
111 System has been disarmed
115 Sensor test exit
118 System trouble has been fixed
119 System alarm condition has been cancelled
222 System armed to Level 2—STAY
333 System armed to Level 3—AWAY
555 System phone/sensor test
888 System has a trouble condition
S e n s o r n u m b e r o r u s e r n u m b e r
E v e n t c o d e L a s t f o u r d i g i t s o f c e n t r a l
s t a t i o n a c c o u n t n u m b e r
999 System is in alarm condition
Note: If a user arms the system to level 3 (AWAY) the pager
will report that the system was armed to level 3 (333).
However, if the Auto Stay Arming feature is enabled and
the user does not exit the premises, the arming level will
revert to level 2 (STAY) without notifying the pager. Refer
to the User Sheets in Appendix A to see whether this feature
is on or off.
Code Indicates
000 System event not caused by a sensor or user
001 —076 Sensor numbers 1 through 76
600 —659 User codes 00 through 59 used
678 System Master code used
679 Installer code used
680 Dealer code used
697 Quick Arm used
698 Keyswitch sensor used
699 System armed itself because it is being
serviced or powered-up
Code Indicates
XXXX 4-digits of account number
Code Indicates
S e n s o r n u m b e r o r u s e r n u m b e
r
E v e n t c o d e

16 Concord
Creating Time Schedules
Time schedules are windows of time defined by a start
time, a stop time, and the days of the week these times are
effective.
You can create up to 16 time schedules for setting up the
following system features: light control, output control,
arming, Latchkey Paging, and Notify by Exception
reports.
To define a time schedule:
1. At an alphanumeric or fixed display touchpad, enter
programming menus by pressing 9+ System or Par-
tition Master CODE.
2. Press 05 nn 0where nn is schedule 00 through 15.
3. Enter the start time in 24-hour format (00:00–23:59),
then press ƒ.
The touchpad displays the new start time.
4. To display the current stop time for this schedule,
press Bonce.
5. Enter the stop time in 24-hour format, then press ƒ.
The touchpad displays the new stop time.
6. Press Buntil the touchpad displays a day of the week
you wish to assign this schedule to.
7. Enter
❑2+ ƒto include the day in the schedule
(“ON”).
❑1+ ƒto exclude the day in the schedule.
8. Press Bto move to the next day of the week or press
‚and repeat steps 2–8 to define another time sched-
ule.
9. When finished defining time schedules, press ‚ +
00 + ƒ to exit the programming menus.
Scheduling Consecutive Days
There may be instances when you’d like to schedule a fea-
ture event to start one day and stop the next day or a num-
ber of days later.
One Day Rollover
You can create a schedule that begins on one day, and
stops the next day by using only one time schedule. (The
stop time must be within 24 hours of the start time.)
Example 1 of One Day Rollover
At home you’d like the Latchkey Opening
feature to be effective from 10 p.m. on Tues-
day until 5 a.m. on Wednesday.
By taking advantage of One Day Rollover,
one time schedule can cover both days. (That
schedule is illustrated at right.)
Notice how the stop time is within 24 hours
of the start time. The system knows to apply
the stop time to the next day (5 a.m. on
Wednesday).
Example 2 of One Day Rollover.
Building on Example 1, let’s say that you’d
like the Latchkey Opening feature to be
effective between 10 p.m. and 5 a.m., Mon-
day through Friday (ending Saturday morn-
ing).
By simply applying the start and stop times to
each day, one time schedule can cover the
entire week.
Multiple Day Rollover
The simplest method for defining a window of time that
spans multiple days is to use 99:99 to signify an open start
or stop time.
Example of Multiple Day Rollover
At your business you’d like specific lights to remain lit
from Friday afternoon through the weekend, until Monday
morning.
In this situation, the lights need to be scheduled to roll
over until they reach a recognizable stop time.
A Touchtone phone can be used to create time
schedules, but alphanumeric or fixed display
touchpads work much better because of their
extensive feedback. See Appendix C for phone
programming instructions.
S c h d u l
X
S t a r t
S t o p
M o n
T u
W d
T h u r
F r i
S a t
S u n
2 2 : 0 0
0 5 : 0 0
O F F
O F F
O F F
O N
O F F
O F F
P a r t .
1
O F F
S c h d u l
X
S t a r t
S t o p
M o n
T u
W d
T h u r
F r i
S a t
S u n
2 2 : 0 0
0 5 : 0 0
O F F
O F F
P a r t .
1
O N
O N
O N
O N
O N