Caretrak On-the-Go Lite User manual

Caretrak On-the-Go Lite
User Guide
Terms and Conditions
Version 1.0

On-the-Go Lite User Guide
Page 2
Table of Contents
1.0 Getting Started .......................................................................................................... 3
2.0. The Device ................................................................................................................. 4
2.1 LED Light Indicators .................................................................................................. 4
2.2 Charging the Device ................................................................................................. 5
2.3 Placing an Emergency Call ........................................................................................ 5
2.4 Power On/Off............................................................................................................ 6
2.5 Automatic Fall Detection .......................................................................................... 6
2.6 Receiving Inbound Calls ........................................................................................... 7
2.7 Important Tips and Reminders.................................................................................. 7
2.8 Emergency Response Service Information .............................................................. 8
2.9 USA Travel Service .................................................................................................... 8
3.0. Caregiver Mobile App ................................................................................................ 9
4.0. Product Specifications ............................................................................................. 12
5.0. Limited Warranty ..................................................................................................... 12
6.0. Terms and Conditions............................................................................................... 13
What’s included in the box
On-the-Go Lite device
Charging Cradle
AC Power Adapter
Neck Lanyard
Optional add-on: Waist belt-clip carrying case

On-the-Go Lite User Guide
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1.0 Getting Started
Review your Welcome email sent from in[email protected] which contains information for setting up
your services. If you did not receive your Welcome email, please check your email Junk/Clutter
folders and ensure that [email protected] is on your approved sender list
If you selected the Emergency Response option, you must complete the setup of your emergency
response profile with Caretrak. This is typically done at the time of ordering with Caretrak, or you
may also contact Caretrak at 1-855-333-3381 to provide the required information for your
emergency response profile
Remove the device and its components from the packaging
Connect the AC power adapter to the charging cradle and into an electrical outlet. Before first use,
place the device on the charging cradle until fully charged (Solid Green LED will appear). This may
take up to 4 hours. Please note that it may take a few minutes to power on initially after being
placed on the charging cradle
Complete an initial test call by pressing and holding the HELP button for 2 seconds. You will hear an
announcement “Placing an emergency call now. To cancel the call, please press and hold the HELP
button now.” Please wait a few seconds to allow the call to connect
oIf you selected the Emergency Response option, when the call is answered, please inform
the operator that you are doing a test call. They will confirm that the test has been
completed
Care contacts can setup text/email alerts and have access to the real-time location tracking feature
by downloading the caregiver app (optional). See Section 3.0 Caregiver Mobile App.
Please review the terms and conditions included this guide and available at caretrak.ca/terms. By
using the device or services you agree to be bound by these terms.
For any questions or inquiries, please call Caretrak Customer Support at 1-855-333-3381 or email us
at [e-mail].

On-the-Go Lite User Guide
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2.0 The Device
2.1 LED Light Indicators
The LED does not remain illuminated when the device is off the charger and ready for use
The device will automatically turn on when placed in the charger. When taken off the charger, it
will remain powered on with the LED turned off
To check if the device is powered on or off, complete a quick press of the HELP button. If the
device has charge and is powered on, the LED will turn Solid Green for 30 seconds
1. Lanyard Loop
2. LED
3. HELP Button
4. Speaker
5. Microphone
Blinking Green
Powering on
Solid Red
Charging
Solid Green
Fully charged
Off Charger
On Charger

On-the-Go Lite User Guide
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2.2 Charging the Device
Connect charging cradle to AC power adapter and plug into an outlet
Place device on the charging cradle; the LED will turn solid red, and the device will announce, “Your
device is now charging.”
When there is adequate battery charge to place a HELP call, it will announce, “Your device is now
ready.” This does not mean that the battery is fully charged, simply that the device is ready to place
a HELP call
When fully charged, the LED will turn solid green. It does not need to be charged fully each time
you are using the device
It takes approximately 3 hours to complete a full charge (from 0%)
It is recommended to regularly charge your device nightly or daily for approximately 2 hours
The estimated battery life on a full charge is 48-72 hours, depending on conditions of use
Low Battery Warning
If the battery on your device goes below 5%, the LED will blink red and you will hear: “Your device
battery is low. For your protection, please place your device on the charger now.” This will repeat 3
times in 10 minutes intervals
2.3 Placing an Emergency Call
To place an emergency call, press and hold the HELP button for 2 seconds. You will hear your
device BEEP and announce, “Placing an emergency call now. To cancel the call, please press and
hold the HELP button for 2 seconds now.” Your device will proceed to place the call. Once
completed, your call will end automatically
If there is poor cellular coverage, the device will announce “Call Failed.” Push the button again to
attempt another call.
False Alarm Cancellation feature
If you wish to cancel the call and/or assistance is not needed, press and hold the HELP button when
the device announces to do so. Your device will then announce, “Your call has been cancelled.”