Caretrak On-the-Go Lite User manual

Caretrak On-the-Go Lite
User Guide
Terms and Conditions
Version 1.0

On-the-Go Lite User Guide
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Table of Contents
1.0 Getting Started .......................................................................................................... 3
2.0. The Device ................................................................................................................. 4
2.1 LED Light Indicators .................................................................................................. 4
2.2 Charging the Device ................................................................................................. 5
2.3 Placing an Emergency Call ........................................................................................ 5
2.4 Power On/Off............................................................................................................ 6
2.5 Automatic Fall Detection .......................................................................................... 6
2.6 Receiving Inbound Calls ........................................................................................... 7
2.7 Important Tips and Reminders.................................................................................. 7
2.8 Emergency Response Service Information .............................................................. 8
2.9 USA Travel Service .................................................................................................... 8
3.0. Caregiver Mobile App ................................................................................................ 9
4.0. Product Specifications ............................................................................................. 12
5.0. Limited Warranty ..................................................................................................... 12
6.0. Terms and Conditions............................................................................................... 13
What’s included in the box
On-the-Go Lite device
Charging Cradle
AC Power Adapter
Neck Lanyard
Optional add-on: Waist belt-clip carrying case

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1.0 Getting Started
Review your Welcome email sent from in[email protected] which contains information for setting up
your services. If you did not receive your Welcome email, please check your email Junk/Clutter
folders and ensure that [email protected] is on your approved sender list
If you selected the Emergency Response option, you must complete the setup of your emergency
response profile with Caretrak. This is typically done at the time of ordering with Caretrak, or you
may also contact Caretrak at 1-855-333-3381 to provide the required information for your
emergency response profile
Remove the device and its components from the packaging
Connect the AC power adapter to the charging cradle and into an electrical outlet. Before first use,
place the device on the charging cradle until fully charged (Solid Green LED will appear). This may
take up to 4 hours. Please note that it may take a few minutes to power on initially after being
placed on the charging cradle
Complete an initial test call by pressing and holding the HELP button for 2 seconds. You will hear an
announcement “Placing an emergency call now. To cancel the call, please press and hold the HELP
button now.” Please wait a few seconds to allow the call to connect
oIf you selected the Emergency Response option, when the call is answered, please inform
the operator that you are doing a test call. They will confirm that the test has been
completed
Care contacts can setup text/email alerts and have access to the real-time location tracking feature
by downloading the caregiver app (optional). See Section 3.0 Caregiver Mobile App.
Please review the terms and conditions included this guide and available at caretrak.ca/terms. By
using the device or services you agree to be bound by these terms.
For any questions or inquiries, please call Caretrak Customer Support at 1-855-333-3381 or email us
at [e-mail].

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2.0 The Device
2.1 LED Light Indicators
The LED does not remain illuminated when the device is off the charger and ready for use
The device will automatically turn on when placed in the charger. When taken off the charger, it
will remain powered on with the LED turned off
To check if the device is powered on or off, complete a quick press of the HELP button. If the
device has charge and is powered on, the LED will turn Solid Green for 30 seconds
1. Lanyard Loop
2. LED
3. HELP Button
4. Speaker
5. Microphone
Blinking Green
Powering on
Solid Red
Charging
Solid Green
Fully charged
Off Charger
On Charger

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2.2 Charging the Device
Connect charging cradle to AC power adapter and plug into an outlet
Place device on the charging cradle; the LED will turn solid red, and the device will announce, “Your
device is now charging.”
When there is adequate battery charge to place a HELP call, it will announce, “Your device is now
ready.” This does not mean that the battery is fully charged, simply that the device is ready to place
a HELP call
When fully charged, the LED will turn solid green. It does not need to be charged fully each time
you are using the device
It takes approximately 3 hours to complete a full charge (from 0%)
It is recommended to regularly charge your device nightly or daily for approximately 2 hours
The estimated battery life on a full charge is 48-72 hours, depending on conditions of use
Low Battery Warning
If the battery on your device goes below 5%, the LED will blink red and you will hear: “Your device
battery is low. For your protection, please place your device on the charger now.” This will repeat 3
times in 10 minutes intervals
2.3 Placing an Emergency Call
To place an emergency call, press and hold the HELP button for 2 seconds. You will hear your
device BEEP and announce, “Placing an emergency call now. To cancel the call, please press and
hold the HELP button for 2 seconds now.” Your device will proceed to place the call. Once
completed, your call will end automatically
If there is poor cellular coverage, the device will announce “Call Failed.” Push the button again to
attempt another call.
False Alarm Cancellation feature
If you wish to cancel the call and/or assistance is not needed, press and hold the HELP button when
the device announces to do so. Your device will then announce, “Your call has been cancelled.”

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2.4 Power On/Off
The device will automatically turn on when placed in the charger. When taken off, it will remain on
Power OFF
Press and release the HELP button three consecutive times. You will hear “Device is powering off.
Please confirm by pressing and holding the HELP button now.” You will hear “Powering off now.
Goodbye.”
Power ON
Place device on the charging cradle OR press and hold the HELP button for 2 seconds
Checking if your device is powered ON
When taken off the charger and ready for use, no lights will appear on the device. Complete a quick
press of the HELP button. If the device has charge and is powered on, the LED will turn Solid Green
for 30 seconds
2.5 Automatic Fall Detection (if enabled)
When a fall is detected, an emergency call will be initiated. You will hear your device BEEP and
announce “Placing an emergency call now. To cancel the call, please press and hold the HELP
button now.” Use the early cancellation feature for false alarms if help is not needed
Your device must be worn against your body using the neck lanyard or waist clip-on carrying pouch.
For the most accurate detection of falls and to minimize false alarms when using the lanyard,
adjust it so the device rests on the upper chest area (preferably under clothes to reduce
movement)
The fall detection service can be enabled/disabled at anytime by calling Caretrak Support
IMPORTANT NOTE:
Fall detection is not 100% reliable and cannot detect all falls
ALWAYS PUSH THE BUTTON WHEN HELP IS NEEDED

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2.6 Receiving Inbound Calls
The device has been assigned a unique cellular phone number. If you selected the Family Response
plan, this number is displayed on the primary care contact mobile phone when receiving a call from
the device. You can save this number to your phone
The primary care contact can make check-in calls at anytime
When called, the device will BEEP and auto-answer the call
The call is ended when the caller terminates the call on their phone
Inbound calling is restricted with the Emergency Response service option
2.7 Important Tips and Reminders
As with all location services, it may not always be possible to determine and provide your current
exact location. The performance and accuracy can be affected by a range of factors including but
not limited to, obstructions, large structures that may block satellite signal, poor weather
conditions, and other factors
It is important to always use the combination of the voice call, location reported by the device,
and user’s home address to assess the situation and confirm location. Always verify location
during the call
Functioning of the device and service is subject to wireless coverage and proper charging of the
device at any given time
The device is for use with monthly services offered by Caretrak only. The device is not compatible
and will not operate with any other service provider. Tampering or removal of the SIM card
included in the device will affect operation of the device and service
Your device is water-resistant and can be worn in the shower. Do not fully submerge the device in
water
Complete a test call with your device every 1-2 months
THIS IS NOT INTENDED TO REPLACE REGULAR CONTACT WITH CAREGIVERS OR ACCESS TO AN
ALTERNATE MEANS OF PLACING A CALL

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2.8 Emergency Response service information
Updates to your emergency response profile (after initial setup)
After the initial setup of your emergency response profile, you may make changes to your
emergency response profile at any time by contacting Caretrak Support. Please call 1-855-333-3381
or email [e-mail] at any time. If you will be staying at a different address for a specified
time or have alternate addresses (ie. vacation home), please advise Caretrak Support
Notification to contacts on your emergency response profile in an emergency
In an emergency and/or if information is required, emergency contact(s) listed on your emergency
profile will be contacted in sequence until the first available one is contacted. Contacts will not be
called in the event of a false alarm
Receipt of text/email alerts by care contacts
If you have setup additional alerts to be sent to your care contacts, they will receive notice that the
HELP button has been pushed. This is for informational purposes only. The emergency response
centre will be handling the response to the call and notifying your emergency profile contacts
Complete a test call with your unit every 1-2 months
At your convenience, please complete a test call to the emergency response centre every 1-2
months. When speaking to the operator, please inform them that you are completing a test call.
Once the operator confirms that the call is successful, the call will end automatically
2.9 USA Travel Service - Travel Add-on is required
(1) Call Caretrak Support at 1-855-333-3381 or email us at [e-mail] to add U.S. roaming
services to your subscription
(2) Provide your U.S. address and emergency contacts. A separate emergency response profile will be
created and activated with your U.S. information for the duration of your stay in the U.S.
(3) When in the U.S. and before using your device, fully charge the unit and complete a test call as per
steps above
(4) Notify Caretrak when you return to Canada to remove roaming services and switch back to your
Canadian emergency response profile. Roaming services are billed in monthly increments
IMPORTANT: This applies to U.S. travel only and not for extended use. Users must be Canadian
residents

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3.0 Caregiver Mobile App
You may compliment your response service with the Remote Care 24/7 mobile app for caregivers and family
members. Use of this app is fully optional. Each care contact must download the app on their mobile device to
access its features
Primary/Most Frequently Used Features
•Setup and receive text/email alerts for HELP calls and low battery
•Locate function - complete real-time location updates
Steps to quickly setup the app and Primary features
1Download the Remote Care 24/7 App
•Go to the Apple Store (iOS) or Google Play Store
•Search “Remote Care 24/7” and install the app
2Create your Account on the App
•Open the app and select “CREATE ACCOUNT”
Enter the Caregiver’s
information including
Name, Phone , Email.
Choose a password
Select “NEXT”
Read and Accept the
Privacy Policy
Select “I AGREE”
Enter the Account # linked
to device - this is found on
the back of the device and
starts with ‘8901..’
Select “REGISTER”

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3Setup Text/Email Alerts
Click on ‘more’ at
bottom of screen
Click on the ellipsis ‘…’ in
the top right corner of
the Notifications menu
Select ‘Settings’ to
access Alert Settings
Select the Alerts you would like to receive
Most Used Alerts
Call Centre Call: HELP button has been pushed or fall
detected. This is for a call to either to the 24/7 emergency
response team OR your family care contact (Family
Response Plan)
Low Battery: Battery level at 15%
At Home/Away: User has left their registered Home address
(beyond approx. 400 yards). Unit will track location and
continue to send an alert every 30 minutes. An alert will
also be sent when user is back at Home address. Caretrak
must have correct address of user on file (cannot be
updated on the app). To check Home address go to Main
Menu Select “See Profile” then “Edit Profile”
Familiar Places: User is at a familiar place that has been
setup on the app (see step 5 ‘MORE’ tile to setup Familiar
Places.). The alert is only sent when the unit completes
automatic 30-minute location updates, NOT at the time the
user enters familiar place. If user enters and departs
Familiar Place within 30 minutes, an alert may not be sent