Carrier Aritech TruVision DVR 17 Manual

P/N 1084-ALL • REV B • ISS 25OCT22
TruVision DVR 17 and NVR 12
Recorder Operator Guide
EN
TruVision Recorder Operator Guide
DE
TruVision-Bedieneranleitung
ES
Guía del operador de TruVision
FR
Guide de l’opérateur TruVision
IT
Guida per l'operatore TruVision
NL
Gebruikershandleiding TruVision
PL
Instrukcja operatora rejestratora TruVision
PT
Manual do operador TruVision
TR
TruVision Operatör Kılavuzu

Copyright © 2022 Carrier. All rights reserved. Information is subject to change without prior
notice. TruVision names and logos are a product brand of Aritech, a part of
Carrier.
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, Carrier assumes no responsibility for errors or
omissions.
Trademarks and
patents TruVision names and logos are a product brand of Aritech, a part of Carrier.
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
Product warnings
and disclaimers THESE PRODUCTS ARE INTENDED FOR SALE TO AND INSTALLATION BY
QUALIFIED PROFESSIONALS. CARRIER FIRE & SECURITY B.V. CANNOT
PROVIDE ANY ASSURANCE THAT ANY PERSON OR ENTITY BUYING ITS
PRODUCTS, INCLUDING ANY “AUTHORIZED DEALER” OR “AUTHORIZED
RESELLER”, IS PROPERLY TRAINED OR EXPERIENCED TO CORRECTLY
INSTALL FIRE AND SECURITY RELATED PRODUCTS.
Certification
Contact
information EMEA: https://firesecurityproducts.com
Australian/New Zealand: https://firesecurityproducts.com.au/
Product
documentation Please scan the QR code to download the electronic version of the product
documentation and to access the contact information. The manuals are available
in several languages.

TruVision DVR 17 and NVR 12 Recorder Operator Guide 1
EN
Using the recorder
You can access the recorder through the OSD (On
Screen Display) and web interfaces. They let you
view, record, and play back videos as well as
manage many aspects of the recorder from any PC
with internet access.
This guide focuses on explaining how to use the
recorder via the OSD. There are four main menus in
OSD mode.
Button Description
Live View:Click to view live images from the
connected cameras.
Playback:Click to play back recordings.
Search:Click to search recordings
Configuration: Click to access and modify
recorder setup parameters. Access to this
menu depends on the permissions allocated
to you by the administrator.
In the top right-hand corner of the screen,you will
find buttons with extra functions:
Maintenance: Click to display the system
information about the recorder, such as model
number and firmware version. You can also
restore the recorder settings to default/ factory
/inactive as well as list the logs and
enable/disable the buzzer.
UltraSync: Click to see the SID/SCI code to
add
the recorder via UltraSync to a software
application.
Note: UltraSync can only be set up by an
installer. It cannot be done by an end-user.
Alarm information: Click to enter the alarm
information pop-up
screen. Exception, Basic and
Smart events will be listed and which you can
play back the recording in a pop-up screen. You
can also modify the event hint settings.
Download:TVR 17 only. Click this button and
then click the USB button displayed
to see the
content of a connected USB flash drive, format it,
or add a folder to it. It will also show the export
progress of a file.
Power: Select to log out, shut down,or reboot.
Live view
In the viewer you can see displayed on the live
image the current date and time, camera name, and
whether a recording is in progress.
Information on the system and camera status is
displayed as icons on the main and event monitors.
The camera status icons are shown for each camera.
Each icon represents information on a specific item.
These icons include:
Icon Description
An event occurs.
Recording is in progress (such as manual
recording, motion detection,smart event, or
alarm-triggered recording).
These status icons do not appear in web mode.
Controlling live view mode
Right-click the mouse on a live image to display the
mouse menu:
Name Description
1. Menu When the video tiles are shown
without the menu, press to
include the menu in the display.
2. Single Screen Switch to a single-screen view
for the selected camera from the
drop-down list.
3. Multiscreen Switch between the different
multiview options from the drop-
down list.
4. Previous
Screen
Displays the previous page of
multiscreen video tiles.
5. Next Screen Displays the next page of
multiscreen video tiles.
6. Start
Sequencing
Turn on sequence mode. The
window automatically sequences
between cameras. Only one
camera can be seen at a time.

2 TruVision DVR 17 and NVR 12 Recorder Operator Guide
Name Description
7. Camera Enter the Camera configuration
menu.
8. Playback Enter the Playback window.
9. PTZ Control Open the PTZ control panel in
live view.
Login screen
For most recorder functions (such as playback,
searching recordings, menu access, etc.), you need
to log in with a valid user account and password
provided by your administrator.
Live view toolbar
The OSD live view toolbar lets you quickly access
regularly used commands. Position the cursor over a
video tile to see the control toolbar.
Button Description
A[x] or
D[x]
Camera number of the selected analog (A) or
IP (D) camera.
Instant Playback: Playback the recorded
video from the last five minutes. If no
recording is found, then there was no
recording made in the last five minutes.
Select the desired camera and click the icon
to start playback.
Digital Zoom: Enter digital zoom.
PTZ Control: Enter PTZ control mode.
Audio On: Enable/Disable audio output. The
stream type must be set to Video/Audio.
Switch Stream:
Switch between main stream
and substream. It also shows the current
stream, the actual bit rate, and the frames per
second.
Controlling a PTZ camera
When in live view you can quickly call up the list of
existing presets, preset tours, and shadow tours by
using the mouse or keypad. You can also control the
movement of the PTZ camera.
PTZ control panel
Name Description
1
. Configure PTZ
settings
Open the PTZ Parameter Settings
menu to configure PTZ.
2
. Directional
pan/auto-scan
buttons
Controls the movements and
directions of the PTZ. The center
button is used to start auto pan by
the PTZ dome camera.
3
. PTZ movement Adjusts the speed of PTZ
movement.
4
. Zoom, focus, and
iris
Adjust the zoom in
and out.
Adjust the focus in
and out.
Adjust the iris in and
out.
5
. Select PTZ
command
Displays the desired function from
the scroll bar:
Preset: Presets are previously
defined locations of a PTZ dome
camera. It allows you to quickly
move the PTZ dome camera to a
desired position.
Preset Tour: This is a defined
series of presets.
Shadow Tour: Allows you to
record a manual movement of a
PTZ and to follow the same tour
later.
Playback
The recorder lets you quickly locate and play back
recorded video.

TruVision DVR 17 and NVR 12 Recorder Operator Guide 3
Name Description
1
. Playback mode Select Normal or Event playback.
Note: Multiscreen selection is only
available in normal mode.
2
. Camera panel Select the camera(s) for playback.
Use the mouse to click on the
vertical scroll bar to display the list
of cameras available.
3
. Playback viewer
4
. Multi-camera
selection
Select which cameras to display
simultaneously when in normal
mode. It can be one camera or a
group. The maximum number of
cameras that can be displayed will
depend on the recorder model.
5
. Playback
period
Select the playback period to
display for the selected day: 24-
hour, 6-hour, 2-hour, 1-hour, or 30
minutes.
Default is 24-hour playback.
6
. Calendar panel. Green square: Selected day of
playback.
Date number with a blue triangle
in top right corner: Recordings are
available for this day.
Date number with no blue triangle
in top right corner: No recordings
are available for this day.
7
. Playback
control toolbar Reverse the playback by 30 seconds.
Forward the playback by
30 seconds.
/ Play/pause playback.
Decrease playback speed:
Options available are: ½
speed, ¼ speed, 1/8
speed, single frame.
Increase playback speed.
Options available are: X1
speed, X4 speed, X8
speed, X32 speed.
Speed of playback.
8
. Time bar Time of actual playback.
Name Description
9
. Timeline This bar displays the playback
recording. It indicates in color the
type of recording. Green is a
normal (constant) recording and
yellow is an event recording.
10
. Display recordings that show people or vehicles
. You can also select to skip playing back normal
videos that have no people or vehicles.
This function only works with supported cameras.
11
. Audio and
video control
toolbar
This toolbar appears when the
mouse cursor is placed on a video
tile.
A[x]
or
D[x]
Camera number of the
selected analog (A) or IP
(D) camera.
Digital Zoom: Enter
digital zoom.
Audio On: Enable/Disable
audio output. The stream
type must be set to
Video/Audio.
Bookmark: Create a
bookmark of a scene,
which can be then
exported to a backup
device. In the pop-up
dialog box, enter the
name of the bookmark.
Lock: Lock or unlock a file
during playback. Locked
files can then be exported
to a backup device.
Clip: Create a video clip,
which can be then
exported to a backup
device. In the pop-up
dialog box, enter the start
and end times.
Smart Search: This
command only appears
when in event playback
mode. It lets you set the
detection areas on screen
to find recorded video
based on the drawn
motion detection areas,
cross line, or intrusion
detection area.
Instant playback
You can quickly replay recorded video from the last
five minutes from the live view toolbar (see “Live view
toolbar” on page 2). However, only one camera at a
time can be selected. The default playback period of
5 minutes cannot be changed.

4 TruVision DVR 17 and NVR 12 Recorder Operator Guide
To instantly replay recorded video:
1. In live view,left click the mouse on the desired
camera image. The live view toolbar appears.
Click the Instant Playback button.
Playback starts immediately. The playback scroll
bar appears under the selected camera.
2. Click Pause on the toolbar to pause
playback.
Click anywhere on the playback bar to start play
back from that point.
Playback mode
There are two types of playback, Normal and Event.
Normal playback
In normal playback you will see all the recorded
footage, continuous and event,for the selected
camera(s). Playback starts at the first recording time
of that selected day. Several cameras can be
selected for multiscreen display in normal playback
mode.
To do a normal playback:
1. In playback mode, click Normal playback.
2. Select the desired camera. More than one
camera can be selected.
3. Hover the mouse cursor on the video tile to
display the audio and video control bar. See
item 11 in the Playback figure on page 3 for a
description of the buttons available.
4. Click the icon for the desired function to carry
out.
Note: Event detection is not available in normal
playback.
Event playback
In event playback you can selectively play back the
parts of a recording with motion, cross line or
intrusion detection events and skip over video that
does not have such events. Event playback mode
analyses the video for VCA, smart events and motion
events and then marks them.
Only one camera can be selected in event playback
mode.
Administrator only: To be able to play back VCA,
smart events and motion events you must ensure
that the function Save Camera VCA Data is
enabled. This function is only available in OSD
mode. Make sure that you have enabled Dual-VCA
in the camera. See the recorder’s user manual for
more information.
To play back an event:
Note: The Administrator must first have enabled
Save Camera VCA Data. Go to Configuration >
Record > Advanced and confirm that Save Camera
VCA Data has been enabled.
1. In playback mode, click Event playback.
2. Select the desired camera.
3. Hover the mouse cursor on the video tile to
display the audio and video control bar. See
item 11 in the Playback figure on page 3 for a
description of the buttons available.
4. Click the event detection icon . Select the
desired event rule for motion, cross line,or
intrusion detection. Then draw where you want
to mark the detection to be done on screen.
— or —
Click Clear to delete previous detection rules.
5. Click the Search icon in the control toolbar to
search and play back video with the matched
events.
Searching recorded video
To enter the Search menu in OSD mode, click the
Search icon in the top toolbar. The Search
window has five submenus that allow you to carry
out different searches by theme.
Search type
Description
1.
Video
Search all video by time and date of
recording and camera. You can also
search for bookmarks and locked
videos. Locked videos cannot be
overwritten.
2.
Picture
Search all video snapshots and
related video clips by time and date
of recording and camera.
3.
Event Search all video by time and date of
recording and camera. You can
search by the event types shown in
the drop-down list.
4.
Person Search all video and snapshots by
time and date of recording and
camera and specifically for events
caused by people.
5.
Vehicle Search all video and snapshots by
time and date of recording and
camera and specifically for events
caused by vehicles.

TruVision DVR 17 and NVR 12 Recorder Operator Guide 5
Search results
A search will usually produce a list of recorded files,
which may extend to several pages. The files are
listed by date and time for each camera selected.
The most recent file is listed first. Double-click a file
to play it back in the screen alongside the search list.
See Figure 24 below for an example of the results of
a search.
You can view the recording of a search result for a
selected camera. Select a search result and click the
Play button. The playback of the file starts.
Each event is stored as a separate recording file.
Only one file can be played back at a time.
You can export all or selected files to a backup
device (OSD screen shown).
Archiving via Search
To archive recorded video using Search:
1. Connect the backup device to the recorder.
If using a USB flash drive, insert the device into
the USB port on the front panel. If using a digital
video disk (DVD) or eSATA drive, insert the disc
into the DVD drive. If both media are found in
the recorder, the USB device takes precedence
over the DVD.
2. Click the Search button on the top toolbar.
The Search screen appears.
3. Select the search type on the left of the screen
and select the cameras and search parameters
required.
4. Select the desired start and end times and dates
for the recordings.
5. Click Search. The list of results appears.
6. Select the files to export. You can export all files
that are found, an individual file,or select
multiple files and then click Export.
Note: You can click the Play button to verify
that the selected files are the files to export.
7. You will be asked to export the video clips and
the log information or to export the file player.
8. Click OK. From the contents of the USB memory
drive displayed, select the folder into which you
want to export the file(s).
9. Click Save to start exporting.
Using the web browser
The TVN 12 recorder support Microsoft Internet
Explorer Google Chrome, Apple Safari,and Mozilla
Firefox. More information can be found in the
recorder’s user manual.
To access the recorder, open the web browser and
enter the IP address assigned to the recorder as a
web address. On the logon screen, enter your user
ID and password.
Note: Only one recorder can be viewed per
webpage.
The default values for the network settings are:
•IP address - 192.168.1.82
•Subnet mask - 255.255.255.0
•Gateway address - 192.168.1.1
•Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
WebSocket port: This is used to live view on
Google Chrome, Apple Safari, Opera, or Mozilla
Firefox. Default value is 7681 in HTTP mode.
This port setting is only available in web mode.
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Web browser overview
Description
1.
Camera panel. Click the camera to display in the
selected video tile.
2.
Live view viewer.
3.
Notification Center. Click to see the list of all events.
4.
Click to hide or display the PTZ control panel.
5.
PTZ control panel.
6.
Live view toolbar:

6 TruVision DVR 17 and NVR 12 Recorder Operator Guide
Description
Multiview type: Switch between the different
multiview options from the drop-down list.
Stream type: Switch between main stream
(1) and substream (2).
Bi-directional audio: Turn microphone
on/off.
QR code: Click to show the SID and SCI
code,as well as the QR code for the SCI
code,for the recorder when it is registered to
UltraSync. The SID and SCI code need to be
entered when the recorder is added to
TVRMobile. Instead of entering this SCI code
manually, the QR code can be scanned to
add the SCI code automatically in the SCI
field of the mobile app.
This button will only appear when UltraSync
is enabled, which can only be done by the
installer.
For information on adding the recorder to
TVRMobile, see the section below.
Live views: Stop/start all live views.
Capture: Capture a snapshot of a video
image. Refer to the user manual for
information on where the files are saved.
Recording: Stop/start recording live view
and save the files on the PC (not the
recorder).
Digital zoom: Stop/start digital zoom to
zoom in/out of the selected camera image.
/
Previous page / Next page: View previous
and next camera respectively.
If viewing in multiview format, live view
moves to the next group of cameras for the
selected number of video tiles.
Audio: Adjust the audio level.
Alarm output: Select an alarm output to
switch it ON or OFF.
Full screen: Only video tiles appear on-
screen. Press ESC to return to screen with
the menus and viewer.
Adding the recorder to the
TVRMobile application
TVRMobile is the name of the mobile application for
iOS and Android devices that allows you to see live
and playback video of the recorder as well as control
the recorder on a mobile device.
The application can be downloaded from Google
Play store (Android) or Apple App store (iOS). The
application is supported on Android version 9 and
higher and on iOS version 14 and higher.
There are three ways for connecting to your recorder
via the app:
Via WIFI: Use a direct IP connection (LAN) of
the recorder
Via 4G: Use UltraSync or ezDDNS.
UltraSync is our cloud service that allows to
connect the recorder to the internet without the
need for port forwarding.
ezDDNS is our DDNS service that allows to
connectthe recorder to the internet based on
port forwarding.
To add the recorder to TVRMobile:
Using an IP (LAN) connection:
1. Make sure the mobile device and the
recorder are on the same local area network
(LAN).
2. Open the app and in the main menu tap
Devices.
3. Tap and thentap Manual Add.
4. Under Device Name, type in the name of
the recorder. The name can have up to 16
alphanumeric characters. Default name is
Device01.
5. Under Register Mode, select IP/Domain.
You need to edit the IP address or domain
address.
6. Enter the user name and password.
Note: The number of cameras under the
device can be obtained after the device is
successfully added.
7. Tap to confirm the settings. The device is
added to the device list.
8. Tap to exit and return to the previous
page.
Using the ezDDNS connection
1. Make sure the mobile device and the
recorder are on the same local area network
(LAN).
2. Open the app and in the main menu tap
Devices.
3. Tap and then tap Manual Add.
4. Under Device Name, type in the name of
the recorder. The name can have up to 16
alphanumeric characters. Default name is
Device01.
5. Under Register Mode, select ezDDNS.
Enter the registered ezDDNS server address
and the device domain name.
6. Enter the user name and password.

TruVision DVR 17 and NVR 12 Recorder Operator Guide 7
Note: The number of cameras under the
device can be obtained after the device is
successfully added.
7. Tap to confirm the settings. The device is
added to the device list.
8. Tap to exit and return to the previous
page.
Using the UltraSync connection
1. Make sure your security installer added the
recorder to UltraSync.
2. Open the app and in the main menu tap
Devices.
3. Tap and then tap Manual Add.
4. Under Device Name, type in the name of
the recorder. The name can have up to 16
alphanumeric characters. Default name is
Device01.
5. Under Register Mode, select UltraSync.
6. Click the QR code icon in the toolbar
(OSD menu).
7. Type the SID code of the recorder in the app
and scan the QR code to add the SCI code
into the app.
8. Enter a valid user name and password and
make sure that the user has the permission
to access the recorder remotely.
9. Click Save to add the recorder
After a successful connection, you can use the app
to view live and recorded video and control the
recorder (relay outputs, PTZ cameras) if applicable.
For more information see the help function in the app
(in the Configuration menu).
Legal and contact information
© 2022 Carrier. All rights reserved. Information subject to
change without prior notice. TruVision names and logos are a
product brand of Aritech, a part of Carrier.
Please scan the QR code to download the electronic version
of the product documentation and to access the contact
information. The manuals are available in several languages.
EMEA: https://firesecurityproducts.com
Australia/New Zealand: https://firesecurityproducts.com.au/
DE
Verwenden des Rekorders
Sie können über das OSD (On Screen Display) und
die Webschnittstellen auf den Rekorder zugreifen.
Mit beiden Optionen können Sie Videos anzeigen,
aufzeichnen und wiedergeben sowie zahlreiche
Funktionen des Rekorders von jedem PC mit
Internetzugang aus steuern.
Diese Anleitung erläutert die Bedienung des
Rekorders über das OSD. Im OSD-Modus gibt es
vier Hauptmenüs.
Schaltfläche Beschreibung
Live-Modus: Klicken Sie hier, um Live-
Bilder der angeschlossenen Kameras
anzuzeigen.
Wiedergabe: Klicken Sie hier, um
Aufzeichnungen wiederzugeben.
Suche: Klicken Sie hier, um
Aufzeichnungen zu suchen.
Konfiguration: Klicken Sie hier, um die
Einrichtungsparameter des Rekorders
aufzurufen und zu ändern. Ob Zugriff
auf dieses Menü besteht, hängt von den
Berechtigungen ab, die der
Administrator erteilt hat.
In der oberen rechten Ecke des Bildschirms finden
Sie Schaltflächen mit zusätzlichen Funktionen:
Wartung: Klicken Sie hier, um die
Systeminformationen zum Rekorder anzuzeigen,
z. B. Modellnummer und Firmware-Version. Sie
können die Rekordereinstellungen auch auf
Standard/Werkseitig/Inaktiv zurücksetzen sowie
die Protokolle auflisten und den Summer
aktivieren/deaktivieren.
UltraSync: Klicken Sie hier, um den SID/SCI-
Code anzuzeigen, damit Sie den Rekorder über
UltraSync einer Softwareanwendung hinzufügen
können.
Hinweis: UltraSync kann nur von einem
Errichter
eingerichtet werden. Dies kann nicht von einem
Endbenutzer vorgenommen werden.
Alarminformationen: Klicken Sie hier, um den
Pop-up-Bildschirm mit den Alarminformationen
aufzurufen. Es werden Ausnahme-
, einfache und
Smart-
Ereignisse aufgeführt und Sie können die
Aufzeichnung in einem Pop-up-Fenster
wiedergeben. Sie können auch die Ereignistipp-
Einstellungen ändern.

8 TruVision DVR 17 and NVR 12 Recorder Operator Guide
Herunterladen: Nur TVR 17. Klicken Sie auf
diese Schaltfläche und dann auf die angezeigte
USB-Schaltfläche , um den Inhalt eines
angeschlossenen USB-Flash-Laufwerks
anzuzeigen, dieses zu formatieren oder diesem
einen Ordner hinzuzufügen. Es wird auch der
Exportfortschritt einer Datei angezeigt.
Leistung: Wählen Sie diese Schaltfläche zum
Abmelden, Herunterfahren oder Neustarten aus.
Live-Modus
Im Viewer werden das Live-Bild, das aktuelle Datum
und die aktuelle Uhrzeit, der Name der Kamera und
der Aufnahmestatus angezeigt.
Informationen zum System und Kamerastatus
werden in Form von Symbolen auf dem Bildschirm
des Haupt- und Ereignismonitors angezeigt. Die
Symbole für den Kamerastatus werden für jede
Kamera angezeigt. Jedes Symbol bietet
Informationen zu einem bestimmten Element. Es gibt
unter anderem folgende Symbole:
Symbol Beschreibung
Ein Ereignis tritt ein.
Eine Aufzeichnung läuft (z. B. manuelle
Aufnahme, Bewegungserkennung,
Smart-Ereignis oder durch Alarm
ausgelöste Aufnahme).
Diese Statussymbole werden im Webmodus nicht
angezeigt.
Steuern des Live-Modus
Klicken Sie mit der rechten Maustaste auf ein Live-
Bild, um das Mausmenü anzuzeigen:
Name Beschreibung
1. Menü Wenn die Videokacheln ohne
das Menü angezeigt werden,
können Sie über dieser
Schaltfläche das Menü
einblenden.
2. Einzelbildschirm Zu einer
Einzelbildschirmansicht für die
ausgewählte Kamera aus der
Dropdown-Liste umschalten.
3. Multibildschirm Wechselt zwischen den
verschiedenen
Mehrfachanzeige-Optionen
aus der Dropdown-Liste.
4. Vorheriger
Bildschirm
Zeigt die vorherige Seite mit
Multibildschirm-Videokacheln
an.
5. Nächster
Bildschirm
Zeigt die nächste Seite mit
Multibildschirm-Videokacheln
an.
6. Sequenzierung
starten
Schaltet den Sequenzmodus
ein. Der Bildschirm wechselt
automatisch zwischen den
Kameras. Es kann immer nur
ein Kamerabild angezeigt
werden.
7. Kamera Ruft das
Kamerakonfigurationsmenü
auf.
8. Wiedergabe Ruft das Wiedergabefenster
auf.
9. PTZ-Steuerung Öffnet im Live-Modus die
PTZ-Steuerzentrale.
Anmeldebildschirm
Für die meisten Rekorderfunktionen (Wiedergabe,
Suche nach Aufnahmen, Menüzugriff usw.) ist die
Anmeldung mit einem gültigen Benutzerkonto und
Passwort erforderlich. Diese Anmeldeinformationen
werden von Ihrem Administrator bereitgestellt.
Live-Modus-Symbolleiste
Über die OSD-Live-Modus-Symbolleiste können Sie
schnell auf regelmäßig verwendete Befehle
zugreifen. Positionieren Sie den Cursor auf einer
Videokachel, um die Steuerungssymbolleiste
anzuzeigen.
Schaltfläche
Beschreibung
A[x] oder
D[x]
Kameranummer der ausgewählten
Analogkamera (A) oder IP-Kamera (D).