carrierweb CARRIERMATE Setup guide
CARRIERWEB®
DIAGNOSTIC*GUIDE*
CARRIERMATE™*
VERSION(1.0(
SEPTEMBER(1,(2015(
September 1, 2015 CarrierMate!Diagnostic Guide Page | 2
Table&of&Contents&
Important Safety Information! 3!
Safety Definitions! 3(
Safety Advice! 3(
How the CarrierMate
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Works! 4!
CarrierMate
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Overview! 4(
What are the benefits of the CarrierMate
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! 4(
Data Messaging and GPS Positioning! 5!
Data Messaging! 5(
Troubleshooting Guidelines( 7(
Keep Known Good CarrierMate
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Component Spares in Shop( 7(
Use a Testing Power Cable with the AC to 12v Wall adapter( 7(
Replace Only Faulty Parts( 8(
Information and procedures for performing a basic system verification.!9(
What Is a Basic CarrierMate
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System Verification?(10(
Troubleshooting steps!12(
Mobile Data Terminal (MDT) is Missing Storage folder!19!
MIssing Storage folder!19!
Performing Updates with a USB Flash Drive!20!
CarrierMate™ Installation!22!
CarrierMate™ Specifications and Power Requirements!24!
CarrierMate™ Install Mode!24!
Standard Return Material Authorization (RMA) Procedure
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Important Safety Information
Safety Definitions
The following Caution and Warning definitions are intended to advise the driver when it is
safe to use the mobile display unit (MDT).
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Safety Advice
The following Safety Advice is provided for drivers and installers who use and/or locate all
types of mobile display units (MDT’s).
If you are a Driver, do not use a mobile display unit (MDT) when the vehicle is in motion.
If you are an Installer, do not locate the mobile display unit (MDT), including third-party
devices, where it obstructs the driver’s field of vision, distracts the driver from the driving task,
or interferes with the driver’s operation of controls or displays. The following label is to be
posted in clear view for the driver to see.
WARNING!
Driver – Do not use while the vehicle is in motion
Use of mobile display unit while driving will cause distraction and
loss of vehicle control which may lead to serious injury or death.
September 1, 2015 CarrierMate!Diagnostic Guide Page | 4
How the CarrierMate
"
Works
CarrierMate"Overview
• Provides two-way, mobile messaging with unlimited data communication.
• Provides vehicle location and performance data including, hours of service, truck-
based navigation, load assignments, job requirements and fuel management.
What are the benefits of the CarrierMate"
• Companies can maintain two-way contact with their vehicles and drivers 24 hours a
day.
• CarrierMate"has a continuous connection to the CarrierWeb website to send and
receive information such as job orders, trip data, text messages, GPS positions and
fuel consumption data.
• Driver managers now have a quick and easy overview of their fleet. By constantly
knowing where the trucks are, the CarrierMate"helps avoid unnecessary driving.
• By tracking engine working hours and idling, the CarrierMate"device can help drivers
better manage the way they drive, reduce losses and maximize the company’s profits.
• Dispatchers can send pickup and delivery information directly to drivers, keeping
vehicles on the road.
• Drivers can inform the dispatcher of road conditions or problems.
• Over-the-air firmware upgrades allow drivers to remain on the road rather than having
to stop.
• CarrierMate"offers enhanced capabilities, such as touchscreen and color graphics
for an easy to understand user interface which reduces training time.
• CarrierMate"has an integrated ELD/EOBR solution that allows all driver activities be
timed to the minute reducing errors by the driver, increasing drive time, and allowing
up to the minute knowledge of available hours prior to job assignment.
• Hours of service data ensures regulatory compliance.
• On-board navigation application provides-truck specific route mappings.
• Helps with safety and accident prevention
• CarrierMate"allows you to plan ahead for PM, and avoid failures on the road.
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Data Messaging and GPS Positioning
Data Messaging
• Uses cellular communication
• Sends messages to the driver
• Receives messages from dispatch
What is the GPS Network?
• A satellite-based navigation system made up of a network of 24 satellites placed into
orbit by the U.S. Department of Defense.
• Uses satellites as reference points to calculate positions accurate to a matter of
meters.
• Originally intended for military applications.
• A standard feature of the CarrierMate".
How the CarrierMate"uses GPS
• The CarrierMate"receives positioning data from the GPS receiver, which is integrated
inside the antenna to determine location.
• CarrierMate"position data is tracked minute by minute.
• The minute-by-minute position information is transmitted from the CarrierMate"to the
CarrierWeb server by cellular communication.
• CarrierMate"sends an automatic alert or warning when an event specified by you
occurs and/or a threshold is exceeded.
What is the CarrierMate"?
• Mobile display unit (MDT) for tracking your fleet using the CarrierWeb#platform.
• Provides the driver with the ability to communicate with dispatch.
• Sends position data to CarrierWeb.com
• Electronic logging device (ELD)
• Tracks your engines working hours, driving hours and idling.
• CarrierMate"user, typically the driver, uses the display screen for creating, sending,
and reading messages; system verification; and troubleshooting.
• Consists of these components:
o Mobile display terminal (MDT) – Seven-inch color touchscreen LCD display unit,
which the driver uses to interact with the dispatcher.
o CarrierMate"SD card, 8GB Ultra, Class 10
o Sim card
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Read This First…
Topics in this chapter provide troubleshooting concepts and ideas. Read this chapter before
you proceed to other chapters in this manual.
For technical questions, contact CarrierWeb Client Support.
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Troubleshooting Guidelines
Keep Working CarrierMate
"
Component Spares in Shop
Spare parts should include:
• MDT 5700
• Testing power cable w/ ignition switch
• AC to 12v DC Wall Adapter, 5AMP
• Antenna
• CANbus cable 6 pin
• CANbus cable 9 pin
• OBDII cable (For Volvo/Mack trucks 2014 or newer)
• CANbus D-hole Adapter
• MDT Mounting bracket
• SD card, 8GB Ultra, Class 10
• SD card reader for PC
Create a Driver Log-in for Maintenance
• See your companies CarrierWeb Admin to have a driver log-in created to be used for
testing and diagnostics.
Use a Testing Power Cable with the AC to 12v Wall adapter
If a CarrierMate"is diagnosed bad on a truck, plug it in with a Testing power cable using the
AC to 12v Wall adapter.
• If it continues to fail, contact CarrierWeb Client Support for further troubleshooting.
• If it does not fail with the Test power cable, further troubleshoot truck connections.
Perform a Visual Inspection of the Installed CarrierMate
"
• Check for damaged cables, improper grounds, improper electrical connections, loose
connectors, and the integrity of the installation.
• Airadams with multiple layers of fiberglass, metallic logos, or metallic/lead based
paints, and other devices such as metal wings can affect system performance.
• Bad or improper mounts can contribute to system problems.
• Loose antenna connections or an antenna not installed properly can allow excessive
vibration which can affect system performance.
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Reseat All Cables
• Always inspect and reseat cable connectors prior to replacing any components.(
• Inspect for corrosion and bent, broken, pushed, slices or missing pins.(
Verify the MDM, GPRS and CAN light Are Lit
• MDM LED above the F1 is lit
• GPRS LED above the F2 is lit
• CAN LED above the F3 is lit
Soft Reset
If the CarrierMate™ is not responding, seems frozen or running slow, a soft reset will
generally resolve this. The reset button is the small hole on the right side panel of the device.
Replace Only Faulty Parts
Typically, only one part is bad. Once the system is operating, you can substitute suspect
parts back into the system to verify which part is bad.
Install Parts Correctly
Refer to the CarrierMate"Installation section
Determine If the Problem Is Intermittent
• Bad or loose electrical connections including cable connectors, terminals and
power/ground connections can contribute to intermittent system performance.
• Cables that are subject to harsh weather and/or road debris can impact performance.
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System Verification
Topics in this chapter provide information and procedures for performing a basic system
verification.
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For technical questions, contact CarrierWeb Client Support.
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What Is a Basic CarrierMate
"
System Verification?
• A functional system check that should be performed after Installation, and Install
mode has been completed to verify that the CarrierMate"is operating properly.
CarrierMate
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Status Screen
• Shortly after you log-in to the CarrierMate", the Home Screen displays.
• Tap the Tools icon.
• Then tap the Status tab for system verification.
• Verify Modem State is Online and GPS is Fix.
• Verify Ignition is On when the truck is running with an RPM above 400.
September 1, 2015 CarrierMate!Diagnostic Guide Page | 11
CarrierMate
"
Basic System Verification
Turn the vehicle ignition ON; the engine must be
running.
Make sure the vehicle is in a good location. A
clear view of the sky is needed for GPS when
the unit is brought on the air for the first time, or
after any reset or upgrade.
Check the MDT, log-in and verify that the screen
lights up and displays the home screen.
Check that the MDM, GPRS and CAN LED
lights are lit.
Tap the Tools icon; then the Status tab; verify
the Modem State is Online, GPS is Fix and
Ignition says On.
Press the Menu button and then tap the
Messages icon. Send a test text message to
dispatch.
Check the Outbox; look for a check mark next
to the test message.
Have dispatcher send test message to the
CarrierMate™.
September 1, 2015 CarrierMate!Diagnostic Guide Page | 12
CarrierMate™ Troubleshooting
Topics in this chapter provide troubleshooting steps to be followed prior to contacting
CarrierWeb® Client Support.
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For technical questions, contact CarrierWeb Client Support.
September 1, 2015 CarrierMate!Diagnostic Guide Page | 13
CarrierMate™ Troubleshooting
If any of the functions do not work as described, there is a problem with one or more of the
following:
• Display controls are turned off or turned low
• Faulty power cable or connector
• Faulty display
• Faulty Mobile Data Terminal (MDT)
• Corrupt firmware or navigation file
• Power problem
• Short in the cable
CarrierMate™ Debug Mode
Debug mode can be entered with the following steps:
• From the CarrierMate™ Home Screen
• Select Messages, then tap New Message
• Tap Text Message (or any selection to bring up the keyboard)
• Enter DEBUGMODENOW and press Clear,then Cancel
• Press the Menu button to get to the Home Screen
• Tap the F4 button
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CarrierMate™ Touchscreen Calibration
If you are touching any of the icons on the touch screen and the screen is not responding
quickly, the touch screen may not be calibrated properly. To recalibrate the CarrierMate™
touchscreen settings, from the Home screen:
• Tap the Tools icon or press the F4 button.
• Tap the Touch tab or press the F1 button.
• Tap the Calibrate tab or press the F3 button.
• When the target (+) appears, carefully tap each target (+) and follow it to each corner.
• Press the Enter button to accept the new settings when prompted.
Note: If the Mobile Data Terminal (MDT) continues to have an issue with keeping the
calibration it is a recommended that you update your MDT Operating System and
CarrierMate™ firmware.
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CarrierMate™ Touchscreen is Dim
If you are touching the CarrierMate™ touchscreen and the screen is not lighting up, the
touch screen may need the brightness turned up.
• Tap the Tools icon or press the F4 button.
• Using the slider adjust the touchscreen Brightness.
*Shortcut: Press the Menu button twice to ensure you are on the main Home screen then
press the Up Arrow button to raise the brightness.
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Mobile Data Terminal (MDT) is on a Windows Screen
If the Mobile Data Terminal (MDT) is stuck on a Windows screen, with icons along the left
side of the screen, a file has been corrupted which is preventing the CarrierMate(™ firmware
from loading. This can happen from a power short in the vehicle.
• Tap the My Device icon in the top left corner to open it.
• Make sure you see at least two folders, one called Storage, and a second called
Storage Card. If not, see the No Storage folder section below.
• Tap the Storage folder to open it.
• Select Edit, and from the drop-down choose Select All to highlight all the files.
• Select File and from the drop-down choose Delete.
• Wait for the pop-up message and choose Yes,and then tap Yes to All.
• When the folder is empty, press the Reset button on the right side panel of the MDT.
September 1, 2015 CarrierMate!Diagnostic Guide Page | 17
CarrierMate™ is Periodically Resetting
The CarrierMate™ needs a constant power of 12v and if the unit drops below it will cause the
unit to reset. It is not uncommon for the unit to reset on occasion during ignition events, if the
unit is resetting while the vehicle is in motion this is a sign of a power shortage or damaged
cable.
• Inspect and reseat cable connectors.(
• Inspect for corrosion and bent, broken, pushed, slices or missing pins.(
• Check that the CarrierMate™ is receiving a constant 12v.(
• Test with a known good 6, 9 or 16-pin CANbus cable(
September 1, 2015 CarrierMate!Diagnostic Guide Page | 18
Send Buffer Full Notification
CarrierMate™ displays a Send Buffer Full notification when the unit is unable to send
anything back to the server. Send buffer full means the unit was out of coverage or has
stopped communicating and its memory has filled up preventing it from sending messages
back to the server.
• Inspect and reseat cable connectors.(
• Inspect for corrosion and bent, broken, pushed, slices or missing pins.(
• Ensure the GPRS LED is lit
• From the CarrierMate™ Home Screen
• Select Messages, then tap New Message
• Tap Text Message (or any selection to bring up the keyboard)
• Enter DEBUGMODENOW and press Clear,then Cancel
• Press the Menu button to get to the Home Screen
• Tap the F4 button
• In DEBUG, tap Settings
• Tap Control
• Tap Quit MDT3000 to go to Windows
• Tap the My Device icon in the top left corner to open it.
• Tap the Storage folder to open it.
• Select Edit, and from the drop-down choose Select All to highlight all the files.
• Select File and from the drop-down choose Delete.
• Wait for the pop-up message and choose Yes,and then tap Yes to All.
• When the folder is empty, press the Reset button the right side panel of the MDT.
September 1, 2015 CarrierMate!Diagnostic Guide Page | 19
Mobile Data Terminal (MDT) is Missing Storage folder
If a unit has a power short or malfunctions enough times it can cause the Storage folder to
get corrupted to a point it’s unrecoverable.
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• Insert an SD card with the latest Operating System (you can load the operating
system files to an SD card using the USB flash drive process on a working unit. See
the next section).
• Power up the device while holding down the Sensor button
• When the System Setup Screen appears, press F1
• Allow the Operating System to load and complete
• Push in the reset button on the side of the device while holding down the Sensor
button
• When the Menu screen appears, press F2 to format the Storage folder
• Push in the reset button on the side of the device
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September 1, 2015 CarrierMate!Diagnostic Guide Page | 20
Performing Updates with a USB Flash Drive
Upgrades can be done remotely, via over-the-air upgrades, or using a standard USB flash
drive.
To prepare your USB flash drive for use with a CarrierMate!device it must have two folders
created on the card. The folders must be named exactly the way they are listed below.
• “ceImage” – This folder holds the CarrierWeb$firmware that you will be upgrading to
• “osImage” – This folder holds the Operating system (OS) that you will be upgrading to
For the CarrierMate!device to read the USB flash drive insert the drive on the right side
panel of the unit. With the USB flash drive inserted press the reset button located just below
the USB slot holding the flash drive. The unit will reboot, wait till you hear the startup chime
and then press and hold F1 until you see the Flash drive options below along the bottom of
the screen.
F1. USB Flash Drive Options
F2. Format/Erase Storage
F3. Install Original FW from SD card
F4. Exit menu
1) Updating a CarrierMate
!
device’s Operating system (OS)
a. Press F1 for “USB Flash Drive Options” and wait while the USB is enabled
b. Press F4 to “Update the OS from USB Flash Drive”
c. Press F2 to “Confirm Update OS” and wait while the operating system files are
copied to the SD card in the device
d. Once the files have been copied over to the SD card the unit will boot up like
normal.
e. Press the reset button again and while holding down the “Sensors” key until
you are presented with the “System Setup Screen”
f. Press F1 SD Upgrade to update your OS and wait for the progress bar
g. Once it’s completed you will see a blue screen that says “Succeed to update,
please Cold boot (reset)!!!”
h. It will take 3-5 minutes for the unit to boot back up.
2) Updating a CarrierMate
!
device’s firmware (FW)
a. Press F1 for “USB Flash Drive Options” and wait while the USB is enabled
b. Press F3 to “Install FW x.x.x.x (x.x.x.x is the new version) from USB Flash Drive”
c. Press F2 to “Confirm Install FW” and wait while the files are copied to the SD
card
Once the files have been copied to the SD card the device will boot up like normal, installing
the new firmware (FW).
Table of contents
