Cassida 9900R User manual

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This manual contains important information on safety measures and operational
features. Please read it carefully before operating your bill counter and sorter, and
keep it for future reference.
While every effort has been made to include all features into this user manual,
specifications stated may not reflect all the features in later software versions.
If you have questions about your Cassida 9900R and its operation, please contact
technical support at www.CassidaUSA.com/support
CHOKING HAZARD.
SMALL PARTS.
WARNING: RISK OF
ELECTRIC SHOCK.
DO NOT DISPOSE
IN TRASH.
WARNING: HAZARDOUS
MOVING PARTS
Not for children under 3
years old.
This equipment is to be serviced
by trained personnel only.
Follow appropriate local
electronics scrap procedure.
Do not place fingers, hair, clothes,
lanyard... near moving parts.
PROP 65 WARNING. This product may contain chemicals known to the
State of California to cause cancer, or birth defects or other reproductive harm.
http://oehha.ca.gov/

Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter 1
When using this unit, basic safety precautions should always be observed, including the following:
• Do not use this unit in areas where it may be exposed to water or any other liquids.
• Only use the power cord supplied with the machine. Plug the power cord into a properly
grounded wall outlet. Do not remove the ground pin from the power cord. Failure to properly
ground the machine can result in severe injury or fire.
• Make certain the unit is installed on a flat surface. Do not operate the machine in areas with high
temperature, humidity, or smoke, as these conditions may prevent proper operation.
• This unit is designed for indoor use in a ventilated environment. Keep the machine away from
direct sunlight and strong magnetic fields. These could interfere with the counterfeit detection
sensors.
• When not using the unit for an extended period of time, disconnect the power cord from the wall
outlet.
• Unplug the unit from the wall outlet before cleaning. Use a damp cloth or specifically designed
maintenance accessories such as an air duster, soft bristle brush, or cleaning cards.
• To avoid the risk of electric shock, do not disassemble this unit. Disassembly will expose you to
dangerous voltages and other safety risks. Incorrect reassembly can cause electric shock when
the appliance is subsequently used.
• Take the unit to a qualified technician when service or repair is required. Do not try to replace
any parts yourself, unless assisted by a Cassida Technical Service Center. Supplied spare parts
are intended for use by qualified personnel only.
Important Safety Notes

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Important Safety Notes __________________________________________________________________ 1
1 INTRODUCTION ________________________________________________________________________ 4
1.1 About the Cassida 9900R ________________________________________________________________ 4
1.2 Box Contents ____________________________________________________________________________ 4
1.3 Specifications ____________________________________________________________________________ 5
1.4 Front View _______________________________________________________________________________ 6
1.5 Rear View________________________________________________________________________________ 7
1.6 Control Panel ____________________________________________________________________________ 8
1.7 Home Screen_____________________________________________________________________________ 9
2 GETTING STARTED _____________________________________________________________________ 10
2.1 Powering Up ___________________________________________________________________________ 10
2.2 Loading the Hopper ____________________________________________________________________ 10
3 OPERATING MODES & FEATURES _____________________________________________________ 12
3.1 Auto & Manual Mode __________________________________________________________________ 12
3.2 Mix Mode ______________________________________________________________________________ 12
3.3 Sort Mode ______________________________________________________________________________ 13
3.4 Face Mode______________________________________________________________________________ 13
3.5 Orient Mode ____________________________________________________________________________ 14
3.6 VBatch Mode ___________________________________________________________________________ 14
3.7 DSort Mode_____________________________________________________________________________ 15
3.8 Count Mode ____________________________________________________________________________ 15
3.9 Add Function____________________________________________________________________________ 16
3.10 Batch Function __________________________________________________________________________ 16
3.11 Add+Batch Function _____________________________________________________________________ 17
3.12 Multi-Currency Function _________________________________________________________________ 17
3.13 Auto-Currency Function _________________________________________________________________ 18
Table of Contents:
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Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
4 AFTER-COUNT FUNCTIONS ____________________________________________________________ 18
4.1 Report __________________________________________________________________________________ 18
4.2 Serial Number Report ___________________________________________________________________ 18
4.3 Rejected Bills Report_____________________________________________________________________ 19
4.4 Print ____________________________________________________________________________________ 19
4.5 Menu ___________________________________________________________________________________20
5 DETECTION FEATURES _________________________________________________________________22
5.1 Counterfeit Detection ___________________________________________________________________22
5.2 Half Note Detection _____________________________________________________________________23
5.3 Double Note Detection __________________________________________________________________23
5.4 Chain Note Detection ___________________________________________________________________23
5.5 Contact Image Sensor __________________________________________________________________23
6 MAINTENANCE & TROUBLESHOOTING _______________________________________________ 24
6.1 Maintenance ___________________________________________________________________________ 24
6.2 Feed Gap Adjustment ___________________________________________________________________26
6.3 Calibration Procedure ___________________________________________________________________27
6.4 Troubleshooting ________________________________________________________________________28
6.5 Warranty _______________________________________________________________________________30
6.6 Contact Information _____________________________________________________________________30
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Thank you for choosing the Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter.
The Cassida 9900R is a 2-pocket professional bill counter, value reader and sorter. It has a convenient
reject pocket, touch screen control panel and intuitive user interface to offer a user-friendly experience
with fast and premium performance.
The Cassida 9900R comes with a variety of operating modes and functions: Mix, Sort, Face, Orient,
VBatch, DSort, Count, Add, Batch and Add+Batch to meet all counting needs.
• Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
• Power Cord
• Calibration Card (White Plastic Stripe)
• Quickstart Guide
• User Manual
• Cleaning Brush
• Microfiber Cloth
• External Display
• Dust Cover
1.1 About the Cassida 9900R
1.2 Box Contents
4
INTRODUCTION
1.

Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
Power supply
Power consumption
Counting speed
Applicable bill thickness
Hopper capacity
Stacker capacity
Batch range
Feeding system
Display
Counterfeit detection
Ambient temperature
Operating humidity
Size
Weight
AC 100-240 V, 50/60Hz
≤ 115W
up to 1,200 bills/min
0.07-0.15mm
500 bills
200 bills
1 - 999 bills
Roller friction system
Touch screen TFT, 3.4’’
UV, MG, IR and 2 CIS
32° F - 104° F (0° - 40°C)
40% - 90%
10.8’’ x 10.2’’ x 12.2’’
(275mm x 260mm x 310mm)
16.8 lbs (7.6 kg)
1.3 Specifications
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Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
1.7 Home Screen
Currency Selected
Activated Mode (MIX, SORT, FACE, ORIENT, VBATCH, DSORT, COUNT)
Add Function Activated/Deactivated
Auto/Manual Count Start
Adjustable Speed (800, 1000, 1200 bills/min)
Number of Bills Counted
Total Value of Bills Counted
Date and Time
Customizable Username
Number of Rejected Bills
Batch Function Activated/Deactivated
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11 .
1
2 3
7
4 5
6
89
10
11
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Ensure the hopper and stacker are empty. Attach power cable to rear of the machine, plug into
a three-prong outlet and turn the power switch, located on the rear of the machine, to the ON position.
The unit will load and conduct a power-on self-test (POST). The screen will display “0” in all counting
fields when the unit is ready to operate.
In order to avoid jams and ensure proper operating speed of the machine, it is important to load
the hopper correctly. Cassida recommends to not use more than 500 bills at a time and change to
MANUAL mode until the technique of loading bills is mastered. Follow the 3-step loading technique
below to ensure smooth bill feeding.
1. Make a Stack
Correct or remove bills that are severely wrinkled, damaged or folded. Square the bill stack.
2.1 Powering Up
2.2 Loading the Hopper
GETTING STARTED
2.
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After turning the machine on for the first time, it will default to AUTO mode, and “AUTO START” will
be displayed on the home screen. In this mode, the machine starts counting automatically. To switch to
MANUAL mode, press “AUTO START” on the touch screen. If Manual mode is selected, “MANUAL
START” will be displayed on the home screen.
In MANUAL mode, the machine will stop counting automatically. The START button must be pressed each
time to begin counting. To go back to AUTO mode, press “MANUAL START” again on the touch screen.
3.1 Auto & Manual Mode
OPERATING MODES & FUNCTIONS
3.
After turning the machine on for the first time, it will default to MIX mode, and “MIX” will be displayed on
the home screen.
MIX mode is used to count a stack of mixed denominations. To count mixed bills, place them in the hopper
and follow the procedure described in 2.2 LOADING THE HOPPER. The machine will start counting and
will move the bills from the hopper to the stacker as it counts them. The machine will stop counting when
the hopper is completely emptied. Total number of bills and total value will be displayed on the home
screen. When the operation is complete, a detailed report can be viewed by pressing the REPORT button.
Report of the rejected bills can be viewed by pressing Rejected Bills on the touch screen.
To return to MIX mode from another mode, press the MODE button, or the mode name on the touch
screen, until “MIX” is displayed.
3.2 Mix Mode
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Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
This mode is available by pressing either the MODE button or the mode name on the touch screen
until “SORT” is displayed on the home screen.
SORT mode allows counting and sorting bills by one denomination. This can be useful to sort out
other denominations from a large single-denomination stack. The first bill in the hopper determines
the counting and sorting denomination. The machine will direct any bills of other denominations into
the reject pocket. The total number of bills and total value will be displayed on the home screen.
When the operation is complete, a detailed report can be viewed by pressing the REPORT button.
Report of the rejected bills can be viewed by pressing Rejected Bills on the touch screen.
To return to SORT mode from another mode, press the MODE button, or the mode name on the touch
screen, until “SORT” is displayed.
3.3 Sort Mode
13
This mode is available by pressing either the MODE button or the mode name on the touch screen
until ‘’FACE’’ is displayed on the home screen.
FACE mode allows the user to sort bills based on whether they are loaded into the machine face up
or face down. The facing orientation (up or down) of the first bill in the hopper determines the sorting
and counting orientation for the whole stack. The machine will not count and will sort out any bills
having the opposite orientation by directing them into the reject pocket. Total number of bills and
total value will be displayed on the home screen. When the operation is complete, a detailed report
can be viewed by pressing the REPORT button. Report of the rejected bills can be viewed by pressing
Rejected Bills on the touch screen.
To return to FACE mode from another mode, press the MODE button, or the mode name on the touch
screen, until “FACE” is displayed.
3.4 Face Mode

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This mode is available by pressing either the MODE button or the mode name on the touch screen until
‘’ORIENT’’ is displayed on the home screen.
ORIENTATION mode allows the user to count and sort bills by one of the four possible orientations. The
orientation of the first bill in the hopper determines the sorting and counting orientation for the whole
stack. The machine will not count and will sort out any bills having a different orientation by directing them
into the reject pocket. Total number of bills and total value will be displayed on the home screen. When
the operation is complete, a detailed report can be viewed by pressing the REPORT button. Report of the
rejected bills can be viewed by pressing Rejected Bills on the touch screen.
To return to ORIENTATION mode from another mode, press the MODE button, or the mode name on the
touch screen, until “ORIENT” is displayed.
This mode is available by pressing either the MODE button or the mode name on the touch screen until
“VBATCH” is displayed on the home screen. VBatch mode (aka “Value Batch mode”) allows the user to
set a target value and count out a mixed denomination batch of the same currency. The machine will
process the loaded stack until the target value is reached in the stacker and will display “VBATCH
COMPLETE”. If the loaded stack runs out before the target is reached, the machine will stop and display
“VBATCH INCOMPLETE”.
To set the target VBatch value:
Make sure VBatch mode is selected.
Press the BATCH button or the smaller VBATCH label on the touch screen.
The “ VBatch value input” screen will be displayed.
Use the number pad on the touchscreen to enter the target value.
Press SAVE on the touchscreen.
Observe the target value next to the smaller VBATCH label on the home screen,
indicating that VBatch mode is activated and set to the desired batch value.
1.
2.
3.
4.
5.
3.5 Orientation Mode
3.6 VBatch Mode
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Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
This mode is available by pressing either the MODE button or the mode name on the touch
screen until “DSORT” is displayed on the home screen.
DSort mode (aka “Design Sort mode”) allows the user to count and sort bills of the same currency
by their design type. The design type of the first bill in the hopper determines the sorting and
counting design type for the whole stack. The machine will not count and will sort out any bills
having a different design type by directing them into the reject pocket. Total number of bills and
total value will be displayed on the home screen. When the operation is complete, a detailed
report can be viewed by pressing the REPORT button. Report of the rejected bills can be viewed by
pressing Rejected Bills on the touch screen.
To return to DSORT mode from another mode, press the MODE button or the mode name on the
touch screen until “DSORT” is displayed.
3.7 DSort Mode
15
This mode is available by pressing either the MODE button or the mode name on the touch screen
until COUNT is displayed on the home screen.
COUNT mode allows to simply count the total number of bills without recognizing their
denomination and counting their value. Counterfeit detection is disabled as well in COUNT mode.
To return to COUNT mode from another mode, press the MODE button, or the mode name on the
touch screen, until “COUNT” is displayed.
3.8 Count Mode

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This function is available by pressing the BATCH button. When the BATCH function is active, the batch size is
displayed on the home screen.
The BATCH function is used to specify a target output number of bills. The machine will then run until the target
number of bills is reached in the stacker (even if there are remaining bills in the hopper), then stop and display
a “BATCH COMPLETE” message alongside the number of bills counted. When the stacker is emptied, the
machine will automatically resume counting for another batch. If the hopper runs out of bills before a batch
is completed, the machine will display “BATCH INCOMPLETE”. The user may then add bills to the hopper to
complete the batch or remove the incomplete batch from the stacker. To set the desired target batch number,
press the BATCH button repeatedly to cycle through different presets (100, 50, 20, 10) or use the “arrow up”
and “arrow down” buttons for interim adjustment.
To disable the BATCH function, press the BATCH button repeatedly until “BATCH” disappears on the screen.
3.10 Batch Function
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This function is available by pressing the ADD button. When the ADD function is activated, “ADD” will be
displayed on the home screen.
In this function, the machine will count multiple stacks of bills while keeping track of the total amount and value
of bills counted. To utilize the ADD function, load the first stack of bills into the hopper and run the machine as
usual. The number and value of the bills will be displayed on the screen. Empty the stacker and add the new
stack into the hopper. The machine will continue counting and adding the new values to the totals. Note that
the Cassida 9900R will memorize and resume the status of the ADD function when turned off.
To disable the ADD function, press the ADD button again.
3.9 Add Function

Cassida 9900R 2-Pocket Mixed Currency Counter & Sorter
This function allows batching bills while also incrementing the running totals as more bills are
added to the hopper, instead of resetting them after each batch. It occurs when both the ADD and
the BATCH functions are active at the same time.
To exit the ADD+BATCH state, disable either the ADD or the BATCH function as described in their
dedicated sections above.
This function allows counting a stack of mixed currencies. It is available by repeatedly pressing the
Currency indicator on the touch screen until it shows the Infinity symbol (∞).
The machine can automatically detect and handle up to 7 mixed currencies at a time. The total
number of bills and total value for each currency will be displayed on the screen.
To exit the MULTI-CURRENCY function, press the Currency indicator / Infinity symbol (∞) on the
touch screen as to activate another desired currency choice.
3.11 Add + Batch Function
3.12 Multi-Currency Function
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This function is available by pressing the REPORT button. It provides an on-screen report of the number
of bills and the total value for each denomination and a grand total value for all bills counted.
To exit the Report screen, press the CLEAR button or BACK on the touch screen.
This function is available by pressing the REPORT button again, when the Report screen is already open.
It provides an on-screen report of each bill counted with its serial number and denomination.
To exit the Serial Number Report screen and return to the Report screen, press the CLEAR button or
BACK on the touch screen.
4.1 Report
4.2 Serial Number Report
AFTER-COUNT FUNCTIONS
4.
This function allows sorting and counting individual currencies out of stacks of mixed currencies. It is
available by repeatedly pressing the Currency indicator on the touch screen until it shows the World
Map symbol.
The currency of the first bill in the hopper determines the sorting and counting currency for the whole
stack. The machine will not count and will sort out any bills having a different currency by directing them
into the reject pocket. Total number of bills and total value will be displayed on the home screen. When
the operation is complete, a detailed report can be viewed by pressing the REPORT button. Report of
the rejected bills can be viewed by pressing Rejected Bills on the touch screen.
To exit the AUTO-CURRENCY function, press the Currency indicator / World Map symbol on the touch
screen as to activate another desired currency choice.
3.13 Auto-Currency Function
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