Cassida C300 User manual

Cassida C300 Coin Counter/Sorter/Wrapper 3
ENGLISH
This manual contains important information on safety measures and operational features of the
Cassida C300 Coin Counter, Sorter and Wrapper. Please read it carefully before operating your
machine and keep it for future reference.
While every effort has been made to include all features into this user manual, specifications stated
may not reflect all the features of the later software versions.
If you have questions about your Cassida C300 and its operation, please contact technical support
at www.cassidausa.com/support.
CHOKING HAZARD.
SMALL PARTS.
Not for children under
3 years old.
WARNING: RISK OF
ELECTRICAL SHOCK.
This equipment is to be serviced
by trained personnel only.
DO NOT DISPOSE
IN TRASH.
Follow appropriate local
electronics scrap procedure.
WARNING: HAZARDOUS
MOVING PARTS.
Do not place fingers, hair, clothes,
lanyard... near moving parts.

Cassida C300 Coin Counter/Sorter/Wrapper
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1. Introduction
1.1 About the Cassida C300 _________________________________________________________________ 6
1.2 Box Contents ____________________________________________________________________________ 6
1.3 Specifications ____________________________________________________________________________ 7
1.4 Front and Rear Views_____________________________________________________________________ 8
1.5 Control Panel ____________________________________________________________________________ 9
2. Getting Started
2.1 Powering Up ____________________________________________________________________________ 10
2.2 Counting ________________________________________________________________________________ 10
2.3 Adding _________________________________________________________________________________ 11
2.4 Setting Batch Quantities _________________________________________________________________ 12
2.5 Clearing Batch Quantities _______________________________________________________________ 14
2.6 Using the Coin Tubes ____________________________________________________________________ 14
2.7 Printing _________________________________________________________________________________ 17
3. Maintenance and Troubleshooting
3.1 Maintenance ____________________________________________________________________________ 18
3.2 Troubleshooting _________________________________________________________________________ 24
3.3 Warranty _______________________________________________________________________________25
3.4 Contact Information _____________________________________________________________________26
Table of Contents:
Important Safety Notes
When using this unit, basic safety precautions should always be observed, including the following:
• Do not use this unit in areas where it may be exposed to water or any other liquids.
• Only use the power cord supplied with the machine. Plug the power cord into a properly
grounded wall outlet. Do not remove the ground pin from the power cord. Failure to properly
ground the machine can result in severe injury or fire.
• Make certain the unit is installed on a flat surface. Do not operate the machine in areas with high
temperature, humidity or smoke as these conditions may prevent proper operation.
• Do not start the unit when the rear access panel is open. Ensure no coins are in the hopper when
the machine is first turned on.
• When not using the unit for an extended period of time, disconnect the power cord from the
wall outlet.
• Unplug the unit from the wall outlet before cleaning. Use a damp cloth or specifically designed
maintenance accessories such as the Cassida air duster or soft bristle brush.
• To avoid the risk of electrical shock, do not disassemble this unit. Disassembly will expose you to
dangerous voltages and other safety risks. Incorrect reassembly can cause an electrical shock
when the appliance is subsequently used.
• Take the unit to a qualified technician when service or repair is required. Do not try to replace
any parts yourself.
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Cassida C300 Coin Counter/Sorter/Wrapper
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Thank you for choosing the Cassida C300 Coin Counter, Sorter and Wrapper. We hope you enjoy
using it.
The Cassida C300 is a multi-functional coin processing machine which incorporates all the features
of a professional coin counter, sorter and wrapper at a very affordable price. Its large hopper is
capable of holding 1,900 coins (Dimes) and the coin trays can each accumulate up to 850 coins
(Dimes) for the larger tray and 400 coins (Dimes) for the smaller trays.
New innovative coin tubes are designed for quick loading and unloading. Wrapping coins just
became faster and easier with the C300.
Displaying the subtotal for each denomination and the total value on a large 3.4’’ LCD screen
make the Cassida C300 an easy all-in-one tool for any coin handling needs. The Cassida C300’s
lightweight, compact and stylish design will easily fit into your business environment.
• Cassida C300 Automatic Coin Counter Sorter and Wrapper
• User Manual
• Cleaning Cloth
• Coin Trays (vary by country)
• Coin Tubes (vary by country)
1.1 About the Cassida C300
1.2 Box Contents
INTRODUCTION
1.
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1.3 Specifications
Hopper capacity Up to 1,900 coins
(varies for each currency)
Coin tray capacities
Batch range 0-999 coins
Display 3.4’’ LCD
Dimensions 279mm (w) x 288mm (h) x 265mm (d)
11” (w) x 11.3” (h) x 10.4” (d)
Weight 3.6 kg (7.9 lbs)
Counting speed up to 300 coins/minute
Input power 110 VAC / 60 Hz or 220 VAC / 50Hz
(refer to input power label on rear of this unit)
Power consumption 45 watts maximum
Ambient temperature 0ºC - 40ºC (32ºF - 104ºF)
Ambient humidity 30 to 80%
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Denomination US model Other countries
$1 12 0
(denominations and
capacities vary by
country)
25¢ 385
10¢ 400
5¢ 210
1¢ 400

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The C300 always operates in a batching mode by default. To enable simple counting, all batch
quantities need to be set to zero. To set batch quantities to zero, press and hold the “-” button
for approximately three seconds until “C” is displayed on the top left corner of the LCD display.
• Before loading the hopper, make sure there are no uncounted coins remaining in it from the
previous count.
• To count coins, place them into the hopper and press the “START/STOP” button.
• The C300 will start counting and will automatically sort all coins into the appropriate coin
trays or tubes.
• The machine will automatically stop when all coins in the hopper are counted or if the batch
quantity for any coin denomination is reached.
• To stop the machine, press the “START/STOP” button.
2.1 Powering Up
GETTING STARTED
2.
IMPORTANT: Before turning on the Cassida C300, make certain no coins are present in the
coin hopper, otherwise this will cause an “EA” error when the C300 self-test is performed.
To clear the “EA” error, press the “START/STOP” button, then empty any coins present in
the coin trays.
Plug the power cord attached to the C300 into a three-prong outlet. Turn on the power
switch located on the rear of the unit. The machine will conduct a self-check. The main
display will show the report screen when the test has been successfully completed.
2.2 Counting
2.3 Adding
• To resume counting, press the "START/STOP" button.
• When a coin tray becomes full, stop the machine and empty the tray to ensure correct machine
operation. Stopping the machine will not alter or reset the count. You can continue counting by
pressing the "START/STOP" button.
• As it counts, the Cassida C300 will automatically display the total value of counted coins and
the breakdown by denomination on the screen.
• To reset the coin count before starting a new batch, press the “CLEAR” button.
The C300 operates in ADD mode by default. In ADD mode, the coin count is added to the count from
previous batches. To start a new count, press the "CLEAR" button. This will reset the coin count to zero.
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3. Setting other batch quantities
• Press the “BAT” button to access the batch screen.
• Press the ‘’SET’’ button to select a desired denomination to batch.
• To assign a batch quantity for this denomination press the “BAT” button until the desired batch
quantity appears on the display (0, 10, 20, 25, 50, 80, 100, 120, 150, 200, 300, 400, 500,
600, 700, 800, 900).
• Fine adjustments to batch quantity can be made by pressing the “-” or “+” button.
• Repeat this procedure to set the desired batch quantities for other coin denominations.
• Once all denominations are set, press the “START/STOP” button to start counting.
NOTE: The C300 will stop when a desired batch quantity is completed for any of the
denominations. ‘’BAT FULL’’ will be displayed on the top left corner of the screen and the
denomination line will be blinking.
• To resume counting, press the “START/STOP” button.
• Pressing the “CLEAR“ button twice will reset the count and the machine will start batching
from zero.
NOTE: When operating in batch mode, the C300 will keep a running total for each denomination
coin. For example, after four batches of 50 pennies have been dispensed, the C300 will stop and
display:
IC0.01 X 200 = 2.00
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2.4 Setting Batch Quantities
Each denomination can be assigned a batch quantity.
1. Setting batch quantities for coin rolls
• Press and hold the “+” button for approximately three seconds until “L” is shown on the display.
This automatically programs each coin denomination for bank coin roll amounts as follows:
Denomination Quantity
$2 25 (Canadian model only)
$1 25
25¢ 40
10¢ 50
5¢ 40
1¢ 50
2. Setting batch quantities for coin trays
• Press and hold the “SET” button for approximately three seconds until “H” is shown on the
display. This automatically programs each coin denomination for coin tray amounts as follows:
Denomination Quantity
$1 100
25¢ 350
10¢ 400
5¢ 200
1¢ 350
NOTE: (Other countries denominations
and capacities vary by country)
NOTE: (Other countries denominations
and capacities vary by country)
Cassida C300 Coin Counter/Sorter/Wrapper

Cassida C300 Coin Counter/Sorter/Wrapper
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2.7 Printing
The C300 has a printer port located on the back of the machine; refer to section 1.4 FRONT AND
REAR VIEWS to see its location.
This function is available by pressing the ‘’PRINT’’ button while on the report screen showing all the
counts. If a printer is connected to the machine, a detailed printout of the counting report will
be produced.
Cassida recommends using the Universal Cash Handling Thermal Printer that comes with all the
necessary cables to work with Cassida’s products.
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(printer sold separately)
NOTE: Coin tube slots for each country varies. Use coin denomination labels to help you place
the coin tubes. Coin tubes should be placed exactly underneath the coin denomination
label arrow.
5. Set coin roll batch quantities (see section 2.4) for each coin denomination by pressing and
holding the “+” button for approximately three seconds until “L” is shown in the display. This
programs each coin denomination for standard bank coin roll sizes.
6. Load coins into the coin hopper and press the “START/STOP” button. The C300 will
automatically dispense the correct number of coins into each coin tube.
7. When the number of dispensed coins equals the batch quantity for any denomination, the
C300 will stop and display ’BAT FULL’’ on the top left corner of the screen with the line of the
denomination blinking.
8. Remove the full coin wrapper from the coin tube and crimp the open end of the wrapper.
9. Insert a new wrapper while making sure the crimped side is inserted completely on the bottom
and the upper end is not bent.
10. Press the “START/STOP” button to continue batching.
QUICK LOAD: There is no need to remove the coin tubes from the slot to change a wrapper.
Use the large opening to simply slide in and out the wrappers and save time.

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CLEANING PROCEDURE
IMPORTANT: Use at your own risk, Cassida is not responsible for any damage to the unit
and/or electronics when performing the cleaning procedure.
Dirty sensors can affect the overall performance of the Cassida’s C300, which can lead to a variety
of errors such as E1 to E9 and EA codes. We at Cassida suggest performing weekly cleaning on the
unit to maintain top performance.
STEPS
1. Turn the power switch off and disconnect the power cord from the outlet.
2. Using a Phillips screwdriver, remove the three screws located at the bottom edge of the housing,
that secure it. The picture below shows the location of the three screws:
Most operational problems can be avoided with regular care and preventive maintenance. Taking regular
care of your coin sorter will significantly increase its lifetime and help you avoid costly repairs.
To get the best results out of your machine, the following maintenance is recommended on a regular basis:
1. Clean all external parts of the machine with a Cassida air duster or a soft cloth.
2. Remove the three housing screws and carefully lift up the housing.
3. Remove any foreign objects from the distribution plate.
4. Vacuum or use the air duster to clean the dust left in the distribution plate.
5. Clean all sensors using a Cassida air duster followed by a CleanPro swab (or a microfiber cloth lightly
moistened with isopropyl alcohol).
A. Running sensor
B. Counting sensors
3.1 Maintenance
MAINTENANCE AND TROUBLESHOOTING

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COUNT SENSORS:
Positioned at the top
of the coin discharge
chutes
RUN SENSORS:
5. Using a special cleaning swab (or a microfiber cloth/swab lightly moistened with isopropyl
alcohol), clean the round end of each pair of counting sensors in each coin path. Next inspect
the coin discharge paths for any debris that might be obstructing the sensors (paper coin tube
wrappers, etc.).
6. Check if the sensors are aligned, if not, straighten them up gently. Too much force can damage
the sensors.
Run Sensor Cleaning (E9 Error Troubleshooting)
7. Locate the run sensor pair.
8. Gently wipe the run sensor pair with a special cleaning swab (or a microfiber cloth/swab lightly
moistened with isopropyl alcohol).
C. A pair of count sensors
D. A pair of run sensors
Coin discharge
chute position
(5 pairs of sensors)
3. Remove the housing by slowly lifting straight up.
Be aware, two cables will remain attached to the
housing. CAUTION: Do not pull or twist the cables.
B. Count sensors positionA. Coin discharge chutes
Count Sensor Cleaning (E1 to E8 Error Troubleshooting).
4. Refer to the pictures below to locate counting sensors (one dark, one clear) positioned at the top of
the coin discharge chutes which are placed under the distribution wheel.
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5321
54321

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12. Reinstall the housing. Housing must be properly lined up with the AC power cord and
power switch at the back of the machine. Do not force the housing while placing it back, as
this could damage the coin feed mechanism built into the housing.
14. Ensure all cleaned parts are dry of the cleaning agent prior to use.
13. Reinstall all three cover screws removed in Section 3 Step 2.
COIN PRESENCE
SENSOR:
(Intensify spraying
under the sensor)
9. Check if the sensors are aligned, if not, gently straighten them up. Too much force can damage
the sensors.
EA Error Troubleshooting
10. Inspect the interior of the machine. Remove coins or any other foreign objects that may be
preventing the coin platter from rotating.
11. Clean the dust from the distribution wheel and sensors using an air duster. Spray the air duster
from left to right in a circular motion as shown below. Intensify the spraying around sensors.
* Be cautious and always keep the nozzle 1-2 inches away from the unit.

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Warranty registration:
To activate your warranty in the US, please register your product on line by visiting www.
cassidausa.com/warranty-registration.
The C300 is warrantied for a period of one year from the date of purchase. In most cases, a unit
malfunction can easily be resolved by cleaning the unit. Please refer to section 3.1 MAINTENANCE
for guidelines.
Non-warranty service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair/
maintenance quote, contact Cassida Technical Support at www.cassidausa.com/support
Shipping:
The warranty does not cover the cost of shipping to or from Cassida’s Technical Service Center.
3.3 Warranty
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Other possible errors
Problem description
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Cause/Action
Does not function after the unit has been
turned on.
Inaccurate counting.
Coins are jammed.
Ensure the power cord is connected properly.
Unplug the machine from any power source and
replace the fuse (F2AL250V) located on the bottom
of the machine.
Clean counting sensors using a Cassida air duster
and CleanPro swab (refer to section 3.1).
Turn off the machine. Remove the three housing screws
and carefully lift up the housing (refer to section 3.1).
Remove any foreign objects or coins from the distribution
plate (refer to section 3.1).
Turn the unit on and restart counting.
3.2 Troubleshooting
A counting sensor may have
collected dust, or is obscured
by a foreign object.
Clean the counting sensor using a Cassida
air duster and CleanPro swab (refer to
section 3.1, step 4-6.).
Inspect coin outlet openings for possible
foreign material that may be present
(rubber bands, paper, etc.).
Run sensor does not detect
rotation of the coin platter.
Clean the running sensor (refer to
section 3.1, step 7-9.).
If the error persists, contact Cassida
Technical Support (refer to section 3.3).
Coins present in the hopper
when the machine/distribution
wheel is turned on or defective
coin sensor.
Press the “START/STOP” button to clear the
error. Empty any coins in coin trays back
into the hopper.
Inspect the interior of the machine for
possible foreign material that may be
preventing the coin platter from rotating
(refer to section 3.1 , step 10.).
If the error persists, contact Cassida
Technical Support (refer to section 3.3).
E 1 - E8
E9
EA
Error message display
Error code Cause Corrective action

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Technical Support Contact Information:
Email: [email protected]
Tel: [phone]
Please have the following information with you before contacting Cassida Technical Service Center:
• Product Model: Locvated on the back side of the machine.
• Serial Number: Located on the bottom of the machine.
• Nature of the Problem: What happened, and when did it happen? Did the machine display an
error message?
• Steps Taken: Steps already taken to resolve the problem, and the results (if any).
3.4 Contact information
Designed by Cassida Corporation, USA
Made in China
©2019 Cassida Corporation. All rights reserved.
Specifications subject to change without notice. Cassida is a registered trademark of Cassida Corporation.
FN C300 REV 0819
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