Cassida QUATTRO User manual

USER MANUAL
4WAY AUTOMATIC COUNTERFEIT DETECTOR
Quattro

Cassida Quattro 4-way Automatic Counterfeit Detector
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This manual contains important information on safety measures and operational features of the
Cassida Quattro 4-way Automatic Counterfeit Detector. Please read it carefully before operating
your machine and keep it for future reference.
While every effort has been made to include all features into this user manual, specifications stated
may not reflect all the features of the later software versions.
If you have questions about your Cassida Quattro and its operation, please contact technical
support at www.cassidausa.com/support.
CHOKING HAZARD.
SMALL PARTS.
Not for children under
3 years old.
WARNING: RISK OF
ELECTRICAL SHOCK.
This equipment is to be serviced
by trained personnel only.
DO NOT DISPOSE
IN TRASH.
Follow appropriate local
electronics scrap procedure.
WARNING: HAZARDOUS
MOVING PARTS.
Do not place fingers, hair, clothes,
lanyard... near moving parts.

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1.1 Powering Up ____________________________________________________________________________ 5
1.2 Feeding Bills _____________________________________________________________________________ 5
1.3 Viewing a Detailed Report _______________________________________________________________ 8
1.4 Controls and Indicators __________________________________________________________________ 9
1.5 Troubleshooting _________________________________________________________________________ 10
1.6 Cleaning Procedure _____________________________________________________________________ 11
1.7 Warranty _______________________________________________________________________________ 14
1.8 Contact Information _____________________________________________________________________ 14
Table of Contents:
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Cassida Quattro 4-way Automatic Counterfeit Detector
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To ensure top performance, we have listed the following steps on proper use of the Quattro:
I. Avoid inserting a bill that is:
• Torn
• Heavily Worn
• Crumpled
• Covered with adhesive tape
• Stapled
• Stained
II. Ensure the bill is flat and corners are not folded (the Quattro can recognize the size of a bill and
may reject a bill that is folded or has folded corners).
Ready screen
To power the Quattro, connect the AC/DC adapter to the Cassida Quattro and plug the adapter plug
into the wall. Press the ON/OFF power switch on the back of the unit. The Quattro will run its startup
menu for approximately 3 seconds. When you see this screen, you are ready to insert bills:
1.1 Powering Up
1.2 Feeding Bills

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When the bill is positioned in the insertion slot, the detector will automatically feed and scan the bill. If
the bill is authentic, you’ll see the word PASS on screen and the denomination of the bill will be shown:
III. The Quattro recognizes all four orientations of currency. Insert the bill face up, face down, portrait
left or portrait right as shown below:
Pass screen
Denomination
of bill
Confirmation of
authenticity

Cassida Quattro 4-way Automatic Counterfeit Detector
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We recommend you pass a bill through at least 3 times before rejecting it. Bills that are torn, heavily
worn, stained, wet, crumpled, stapled or covered with adhesive tape have a greater chance of being
rejected by the Quattro.
Bills that FAIL are not recorded in the REPORT mode.
Have confidence in every transaction
Quattro is backed by the exclusive Cassida Counterfeit Shield that promises we’ll
reimburse you the full face value of the counterfeit bill within 72 hours, should
your Quattro detector accept it as genuine. We’re so confident in the Quattro,
because it has state-of-the-art detection built right in. Find out more about the
counterfeit shield at CassidaUSA.com.
Fail screen
If bill is suspect or inserted incorrectly, the following will occur:
1. The detector will emit a triple warning beep.
2. The bill will be rejected through the insertion slot on the front of the unit.
3. A FAIL screen will appear and flash for 3 seconds:

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1.3 Viewing a Detailed Report
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Scroll through the denominations as they decrease in value in this sequence:
$100, $50, $20, $10, $5, $2, $1
Press the REPORT/CURRENCY button once to view detailed report information. Each time the button
is pressed, the detector will show report information for a different denomination, starting with the
$100 denomination. Report shows bill denomination, number of authenticated bills and the total
value of bills inserted.
Number of
bills taken
Total value of
bills taken
First report screen

Cassida Quattro 4-way Automatic Counterfeit Detector
1.4 Controls and Indicators
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CLEAR/EJECT Button
•Press once to clear information from the
last bill taken and clear all counts.
•Press and hold to change the ejection
direction for authenticated bills through
either the front or rear slot.
NOTE: Rejected bills will always reject to the
front of the unit. You’ll hear an audible tone
and the direction arrow will change when the
ejection direction has changed.
REPORT/CURRENCY Button
•Press once to get a detailed report showing
number of authenticated bills taken and the
value of the bills taken.
•Press again to scroll through each
denomination in descending order — $100,
$50, $20, $10, $5, $2, $1. Each screen will
show the denomination and the number of
bills taken for that denomination.
•Press and hold 5 seconds to change to a
different currency, if your unit is so equipped.

Cassida Quattro 4-way Automatic Counterfeit Detector
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Standard maintenance and cleaning of the unit are important and recommended to significantly
prolonging the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly
repairs. Dirty sensors can affect the overall performance of the Cassida’s Quattro, which can lead
to a variety of errors like genuine bills being rejected. We at Cassida suggest performing weekly
cleaning on the unit to maintain top performance.
STEPS
We recommend following the steps below to properly clean your Quattro.
1. Open the lid slowly and carefully as shown below.
2. Remove any foreign objects that may be in the bill path.
NOTE: The lid is held in by tabs,
there is no release button.
lift to open
1.6 Cleaning Procedure

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4. Gently wipe the sensors with a special cleaning cotton swab (or a microfiber cloth/cotton swab
lightly moistened with isopropyl alcohol) as shown below.
5. Clean the dust from the machine using an air duster. Spray the air duster in the following two
areas as shown below. Start with the bottom of the lid.
NOTE: While cleaning the sensors, make sure to not move the
three belts and ensure that they stay properly aligned.
NOTE: Be cautious and keep the nozzle 1-2 inches away from the unit all times.
Magnetic
Sensors
Other
Sensors

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6. To avoid any issues once the unit has been cleaned, ensure that:
a. The three feeding belts are aligned correctly
b. The lid is closed properly (a soft click should be heard when closing the lid).
c. The magnetic bill guide is in the proper position (pushed all the way to the right).
7. If, after cleaning the unit, issues are still occurring with the machine, please contact Cassida After
Market Technical Services for further troubleshooting. Be sure to provide the following information:
a. Model
b. Serial Number (label with barcode, bottom of unit)
c. Detailed description of symptoms
Cassida Quattro 4-way Automatic Counterfeit Detector
Feeding
Belts

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1.7 Warranty
1.8 Contact information
Warranty registration:
To activate your warranty in the US, please register your product on line by
visiting www.cassidausa.com/warranty-registration.
The Quattro is warrantied for a period of one year from the date of purchase. In most cases, a unit
malfunction can easily be resolved by cleaning the unit. Please refer to the Troubleshooting and
Cleaning Procedure sections for guidelines.
Non-warranty service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair/
maintenance quote, contact Cassida Technical Support at www.cassidausa.com/support
Shipping:
The warranty does not cover the cost of shipping to or from Cassida’s Technical Service Center.
Technical Support Contact Information:
Email: [email protected]
Tel: [phone]
Please have the following information with you before contacting Cassida Technical
Service Center:
• Product Model: Located on the bottom of the machine.
• Serial Number: Located on the bottom of the machine.
• Nature of the Problem: What happened, and when did it happen?
Did the machine display an error message?
• Steps Taken: Steps already taken to resolve the problem, and the results (if any).

Designed by Cassida Corporation, USA
Made in China
©2021 Cassida Corporation. All rights reserved.
Specifications subject to change without notice. Cassida is a registered trademark of Cassida Corporation.
FN QUATTRO REV 0821