Charter Netgear CG3000D User manual

Netgear CG3000D Wireless Cable Modem Network Settings Change
ACTION REQUIRED – Charter Communications is Changing Your
Charter WiFi Network Settings
Charter Customer, Charter Communications is making changes to your Charter Internet
wireless cable modem to improve your Charter WiFi service and our ability to support your
service. With the next update to your Netgear CG3000D wireless cable modem, your wireless
network name (SSID) and passcode will change and you will be required to reconnect your
wireless devices with the new network settings. Once your network name has changed to
“CharterWiFixxxx” (where xxxx are the last four digits of your wireless cable modem MAC
address), and only after it has changed, follow these steps to reconnect your devices. Do not
attempt to follow these steps prior to that change occurring.
1) STEP 1: Find Your New Wireless Network Name (SSID)
a. Your network name will change to “CharterWiFixxxx”, where xxxx are the last four digits
of your wireless cable modem MAC address. The MAC address can be found on the
bottom of your Netgear CG3000D wireless cable modem. In the example below, the
Network Name would be “CharterWiFi0b68”.
Write your network name in the space provided under “My Network Settings”

2) STEP 2: Find Your New Wireless Passcode
a. Connect your PC directly to your wireless cable modem with an Ethernet cable
b. Open an internet browser and Type 192.168.0.1 into the address bar; press enter
c. Log in to your router using username “chtruser” and password “charter” – or – username
“admin” and password “password”.
- or -
If you cannot log in at this step, please reset your router by pressing and holding the
Restore Factory Settings button for 60 seconds. Try again starting with step 2b.

d. Locate your wireless network passcode - Click on Wireless Settings (on the left side
under the Setup section)
and your passcode is in the “Passphrase” field towards the bottom of the screen.
Write your network name in the space provided under “My Network Settings”

My Network Settings:
My Network Name: CharterWiFi __ __ __ __
My Network Passcode: __ __ __ __ __ __ __ __
Note: We do not recommend that you make any changes to your new default settings. Your
settings are unique to your wireless cable modem and they are secure. If you change your
settings from this new default, you may experience problems with your network.
3) STEP 3: Connecting Your Devices:
See below for general instructions to connect devices, as well as link for detailed instructions on
common devices. Need help? Visit www.charter.com/internethelp
a. General Instructions: Open the software utility that manages the wireless connection on
the device that you want to connect. You will often find this under the “Settings” menu
and it may be described as “Wi-Fi” or “Networks”. Choose to view available networks
and look for your Network Name. Select your network and when prompted, enter your
network passcode and choose to connect to the network.
b. Connecting a Windows 7 PC:
http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2263
c. Connecting a Windows XP PC:
http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=1966
d. Connecting a Apple/Mac PC:
http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=1964
e. Connecting an iPad:
http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2629
f. Connecting an iPhone:
http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2627
g. Connecting Xbox:
http://ask.charter.com/index.jsp?interfaceID=1&requestType=NormalRequest&source=1
&question=Connecting%20XBox%20to%20WiFi

h. Connecting Play Station:
http://ask.charter.com/index.jsp?requestType=NormalRequest&id=2022&mrmSelection=
true&uuid=ec12cc16-a427-11e1-8df0-
631f023cfd7c&question=How+do+I+connect+my+Playstation+to+the+Internet
i. Connecting a Wii:
http://ask.charter.com/index.jsp?interfaceID=1&requestType=NormalRequest&source=2
&question=How%20do%20I%20connect%20Nintendo%20Wii%20using%20a%20wirele
ss%20connection%3F&id=1508
j. Connecting a Kindle Fire:
http://ask.charter.com/index.jsp?interfaceID=1&requestType=NormalRequest&source=3
&question=How%20do%20I%20set%20up%20my%20Kindle%20Fire%20to%20connect
%20to%20my%20wireless%20network%3F&id=3867
Hopefully this was a smooth transition for you! Thank you for your attention to this change to
ensure you continue to enjoy your Charter WiFi Service. If you need any help, call us at 1-
888-GET-CHARTER [1-888-438-2427].