Charter Spectrum E31U2V1 User manual

E31U2V1
Charter
C'OHM Nl ATION
DOCSIS 3.1 Advanced Voice Modem
Quick Installation Guide
Spectru~

E31U2V1 Quick Installation Gu ide
• SAFETY NOTICES
DeviC-e Grounding : Install the cable modem to • ncl ud e gr ound1ng
the coa)(1al cable to the earth as close as practical to the building
entrance per ANSI/NFPA 70 and the National El cc t ncal Code
(NEC, in part•cular. Sect tan 820 93, Grounding of the Outer
Conduct•ve Sh1eld of a Coax1al Cable). The dev•ce is designed for
IT power systems w1th phase-to-phase vol t age at 120V .
Th1s umt ~a 100·240V, 50-60Hz power adapter. The power
adapter mu st be keyed for proper polanza t1on, and must be fully
•nserted to contact the back of the power connector port to
ensure sn ug connection. Use only the supphgd power adaoter
DlsconnKtlng the Device : If the cable modem becomes damaged
or encounters some other abnormality, d1sconnect the power
adapter from the AC wall outlot •mmcchatcly.
Temperature and Altitude : Install t he dev1ce 1n a locat1on not to
exceed the max1mum opcrat1ng temperature of 104 •F (40 . C).
Maxtmum operattng alt1tude ts 5000 m (16,404 ft.).
• PREPARING FOR INSTALLATION
Verify package contents. RF cable connecto r s, and p ower out l et .
../ Unpack t he box and co nf1rm the fo ll ow 1 ng componen t s:
I 1
Ethernet Cable l Power Adapter
E31U2Vl
(RJ-45 _> ____ < '- "'"- only .....:.- '"' -'- odo<> __;'-'- ., .:. >_ _.
.f Locate the RF (coax•al) cable connector on the wall .
../
Venfy the power outlet IS wo r k.ng and ts w~red correctly. Place
your cable modem w1th1n a proper distance from the outlet.
Charter
• BASIC MODEM INFORMATION
~~a~:~e :~;.~~~· 00:71CC8E:54:C7
Firmware Version 14 2. XXXX.XX
Compatibil i ty
Local Web
Use r Interface
Access
Modem Web
Page Login
DOCSIS 3.1/3.0/2.0/1.0 certofied
Ethernet 10/100/1000 Mbps
htlp :// 192.168.100.1
Login : technician
Pa ss word : (use Secure Password of
the Day)
• UNDERSTANDING DEVICE CONNECTIONS
REAR PANEL :
Ethernet (Internet) : Connoc t to an Ethcrnct-enabled device such
as a compu ter, gam i ng console or a w1reless access point (LAN
sw1tch, rou t er) us t ng an RJ45 Ethernet cable.
Voice 1-2 : Use to connect an alog te l ephones to the device
Telephone servtce mus t be enabled by your scrv1ce provtdcr
Ca ble : Use to connec t to the coax1al cable from your Internet
serv1ce prov1der
Power: Use to connect to the power adapter Plug t he ot her end
1nto the wall power outlet

Spectrum. E31U2V1 Quick Installation Guide
• UNDERSTANDING DEVICE CONNECTIONS
(Cont .)
FRONT PANEL :
Reset:
Use to reset the device sett1ngs When the Reset button
icon, and the surrounding nng are 1llum•nated, press and hold the
button for o4 seconds to initiate a power cycle. If the ltghts arc not
l1t, the dov1ce can be factory reset. Press and hold the button for
10 seconds to reset the dcv•cc to factory default settings. Not e
When the bu~ton and nng are lit, a power cycle must be performed
pnor to oerform1nq a factory reset
• INSTALLING THE MODEM
Connect the coax1al cable (not supplied) to the Cable
connector on the rear panel of the modem and connect the
other end to the cable wall outlet. Do not bend or over tighten
the cables, as th•s may stra1n the connector and cause damage.
To connect e modem and a television to the same wall outlet.
you must use a cable hne sphtter (not 1 ncluded)
2. Connect the Ethernet cable (supphcd) to a Eth er n et port on
the back panel of the modem and connect the other end to
the Ethernet port of a PC. Usc a Category Sc or Category 6
Ethernet cable w1th RJ-45 connectors to ensure G1gab1t
Ethernet speeds (1f the computer supports It)
3 Connect an RJ-11 phone cable (not supplied) to the Voice 1 or
2 port on the modem (when prov1s1oned for vo1ce serv•ce as
spec1hed by the servtce provtder), and connect the other end
to the phone port of the telephone If vo•ce scrvtce 1s not
provtstoned through the serv1ce provtder, telephone service is
not ava1lable.
4 Connect the power adapter (supplied) to the Power port on
the modem Connect the other end to a power outlet
Charter
• INSTALLATION DIAGRAM
E31U2V1 ~
03 .1 Advanced Voice Gateway I
AnalogPhones (up to 2)
RJ-11
-
CcMict a PC or Ehmlt a'rlbllld dlw::e
l~twltdtor,...,) APCihol.tdbl
oonnedld b' .-... dew::e nst~~~M~on n
l "il ----

SpeclnJtn• E31U2V1 Quick Installation Guide
• DEVICE WALL MOUNT INSTRUCTIONS
You can mount the E31U2V1 on a wall ustng the 2 mountmg
brackets on the stde of the devtce Two round or pan head screws
are recommended See the figure below f or measurements.
A B c
$Ia In Mlllloi-... (IIIII\)
A 9.5 .. ;. 0 .2
B 3.7 .. ;. 0.1
c 34 .5 + /· 0 .2
To m o unt the device on a wall :
1. Install the 2 screws hortzontally on the wall 140 mm (5 .51
•nchcs) apart .
Charter
1~ 5 5tww::r.)
N
ote : The screws should protrude from the wall so you can ftt
tho dcvtce between the head of the scr ews and the wall. If you
tnstall the screws .n drywull, usc hollow wall anchors to ensure
the unit does not pull away fr om tho wall due to prolonged
stra tn from t he cable and power connectors
2. Mount the device on the wall
NOTE to CATV SYSTEM I NSTAL LER :
This remmder IS provK/ed to calf t,.,. CATV systems mstaller's attentK>n
to sectiOn 820-93 of the NiJttOni!l E/cctoc Code. whiCh provldfls
gu~fmes for proper groundmg and 1n particular. spcc1fy th.Jt thfl
COiJxli!ff CiJble sh1ekJ shalf be connected to grounding system of the
/xJ11dmg, ~s close to the pomt of c.,Oie fHltry .,s pra<:tteaf.
11 111 1 11 1 111111 1 1111 1 11 11 1111
540.01320.Q15
-- ------------------------------------------------------ --- 3

Spec~ E31U2V1 Quick Installatio n G uide
Charter
e LED BEHAVIOR
LaD COLOR DIESCRIPI'10N
-• P
owen ng U p: Fla s hin g be t ween On Blue a nd Off
Status Light BLUE
Normal Ope rat1on: O n Blue
Power
Ne tw ork Access Denied : If rccctving power. On Blue
Illuminated
WHITE Powering Up and Fully Powered: On Whit e
Text
...... ........ ...... .....
.................................................
Determ1 n1 ng Connect i on : Pulsing be t wee n On Blue and On White
Statu s Light
BLUE /
Device has ente r ed DOCSIS 30 Bonded St ate: On White
WHITE
Dev1ce has entered DOCSIS 3.1 Bonded State On Blu e
Online
L-
Determ1n1ng Connect1on · Pulsing between On Blue and On White
--- ----
Illuminated
WHITE
Dete rmt ntng Conncct&on · On White
Text
Connected: On White
...... ........ ...... ..... .................................................
• Voice Se r vice Not Prov•s • oned: Off
• Vo•ce Sc rv&cc Ac t ive : On Blue
Status Light
BLUE
• Phone Cable Connected to Vo1ce Port : on Blue
P hone Cable N ot Connected to Voice Port: On Blue
Vo ice ·
Any Phone Off- H ook : Pu ls ing between On Blue and Off
• U na bl e to Es tabli sh Phone Con n ec t io n: Off
1-
Il lum inat ed
WHITE • Voice Service Active: On Wh ite
T
ex t

Spec~ E31U2V1 Quick Installation Guide
Charter
• LED BEHAVIOR (Cont.)
LED
Battery
( NOTE :
Battery1 s
o ptional )
Reset
Ethernet
I Status Light
Ill u mina t ed
T ext
COLOR
--
BLUE /
RED
WHITE
Battery at 21% (of usable charge) or Higher· On Blu e
Battery at 20% (of usable charge) or Lower : O n Red
Battery at 10% (of usable charge) or Lower . Fl as hi ng between On Red and Off
No Battery Installed : O ff
Battery Charging: Pul s ing between On Blu e and O ff
Battery In stalled: On Whit e
Button Icon WHITE Dcvoce os on a State tha t Suggests a P ower Cycle: On White
Light 1 I Devoce os NOT on a State that Suggests a Power Cycle Off
. 8Devoce os wai t ing to be Power Cycle d: Pulsing between On R~d and Off
Ror19 RED Devoce is NOT in a State that Su gg ests a Po wer Cycle: Off
lllu;'!~:ted WHITE ~;~ e is in a State tha t Sugges t s a Powe r Cycle, or is wai t ong to be Power Cycled: On
Note : When the d evice IS m a state t hat suggests a powe r cycle (the button icon and the surroundmg ring are lit),
a factory reset cann ot be performed . The user must power cycle the dcvtce , then perform a factory reset
Stat us
Lights
An Ethernet Device os Connected at 100 Mbps Speeds : On Green
An Ethernet Device os Connected at 1000 Mbps Speeds (Gogabot Ethernet): On
GREEN / Or
ORANGE • An Ethernet Device is Co nn ected at 10 M bps Speeds : Off
• Data os Being Passed Between the E3 1U2V1 and t he Connected Devoce: Flashing
Green or mgj

Spect~ E31U2V1 Quick Installation Guide
• FEDERAL C OMMUNICATION COMMISSION
I NTERFERENCE ST ATEMENT
Thts devtce complies w1th Part 15 of th e FCC Rules. Opera tt on •s
subJect to the follow•ng two condtttons: (1) Thts device may no t
cause harmful Interference. and (2) thts devtce must accept any
.nterference rece•ved, lncl udt ng tnte rferencc that may cause
undestred operatton
Thts equtpment has been tes t ed and f ound to comply wtth the
limtts for a Cbss B dtgttal devtce, pursuant to Part 15 of the FCC
Rules. These hmets are destgned to provide reasonable protec t ton
aga~nst harmful tntcrfcrcncc '" a restdcntta l tnstalla t ton. This
equtpment gene rates, uses and can ra diate radto freque ncy energy
and. if not installed and usod tn acco rdan ce w1th the .nstructtons,
may cause harm f ul mt crfcrcncc to rad io co mmun ications.
However. there is no guarantee that inte rfer ence wdl not occ ur 1n a
partiCUlar installatiOn . If thts cqu1pmc nt does cause ha r mful
mte rf cr cnce to radto or te levisio n reception, wh1ch can be
de t erm•ned by turn t ng th e cqu t pmen t off and on. t he use r is
encou r aged to tr y to co rr ec t the Inte rf er ence by one of th e
fo ll owing measu r es.
Reorient or relocate t he rc cc1vmg a nt en na .
Increase the separation betwee n the eq u1pm cnt and r eceive r.
Connect the equipmen t in to an ou tl ot on a c1 rc u1 t diff er ent
from th at to which t he r cce1vcr 1s connec ted .
Consult th e deale r or an expcncnccd rad 1 o/TV te ch mc i an f or
help.
FCC Caution:
Any changes or mod1fica t1 ons not expressly approved by the party
responsible for compliance could vo1d th e user's author ity to
operate th1s equ1pmcnt
Charter
Th1s t ran sm1tter must no t be co-loca t ed or operatmg 1n
conJunctton wtth any other antenna or transmt tter
Radiation Exposure Sta tem ent :
Th1s
equ•pment complies wtth FCC rad•atton exposure hm1ts set
f orth f or an uncon t rolled cnv1r onment. Thts equipment should be
.nstalled and operated wtlh mtmmum dtstancc 20cm between th e
r
adia tor & your body