Chiptech GO User manual

GO mPERS
Product Manual and Installation Process
GO is a market leading digital mPERS solution, that encourages user
confidence and independence. Daily activities can be enjoyed
whether at home or out and about, knowing that safety is covered
every step of the way.
V005

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Table of Contents
GO Overview 3
Requesting Help - Overview 6
Cancelling an Alert 7
System Check 7
Installing GO 9
Sending a Request for Help (Detailed Process) 11
Global Position System Location Reports 13
Fall Detection and Reporting 16
Battery and Charging 17
Installer Mode 20
Cloud Connect 22
Additional Reports to Monitoring 24
Real Time Clock (RTC) 25
Automated Internal Safety Tests 25
Log File 26
Configuration File (Settings) 26
Voice File 26
Cleaning and Maintenance 26
RFID Tag 26
Estimated Data Usage 28
SIM Cards with a ‘Private Access Point Name’ (PAPN) 28
Troubleshooting 29
Frequently Asked Questions - FAQ 30
GO Specifications 32
Disclaimer 33

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GO Overview
GO is designed to give the user confidence and independence to go beyond the
boundaries of their home. Whether they are heading to the shops, walking through the
park, or going to visit friends; GO has their safety covered every step of the way.
GO is a wearable device with 3G cellular and GPS technology. When activated it sends an alert along
with the GPS location data to monitoring. The user will be able to talk with the operator over the
speakerphone, and assistance will be organised if required.
The GO system is supplied with the following:
•A hypo-allergenic stainless steel chain so it can be worn as a pendant.
•A split ring which enables GO to be attached to a key ring, belt clip or lanyard.
•QI compliant wireless charger, plug pack and cable.
•GO has an internal RFID chip which stores information to identify the device.
•GO is fitted with a nano SIM card and only works on the 3G cellular network it has been
set up with.
•A step-by-step user guide.
•Recyclable packaging.
User Guide
Charger
Charging Cord
Plug Pack

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1.1 Key Functions
Microphone
The user is able to speak to the
monitoring operator.
Light Ring
Colours will illuminate around
GO to indicate status when the
buttons are pressed, or it is
placed on the charger. Also
illuminates during automated
low battery notifications.
Clip
This enables GO to be worn as
a pendant or attached to a key
chain.
Speakerphone
This allows the monitoring
operator to speak to the user,
and for voice messages to
play.
Dual Button Press –To send an
alert for help, press and hold both
buttons at the same time. A loud
pre-alarm will sound and voice
messages will announce the steps
being taken to send the alert.
Single Button Press
1. System Check –press and hold
one button on either side of GO to
start a system check. Lights will
indicate status and voice messages
will announce battery level,
cellular connection, and check if
the current GPS location can be
obtained and sent.
2. Cancel –to cancel an activation
or System Check at any time, press
and hold one button on either side
of GO until it announces,
“Cancelled.”
3. Flight Mode –press and hold
one button on either side of GO
for ten seconds to enable flight
mode.

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1.2 Attachment Methods
1.3 Voice Messages and Sounds
GO is designed to provide its voice messages only during day time hours, so it is not
disturbing the user at night.
•If an alert for help is sent during the night, GO will operate as per usual with the pre-alarm
sequence and voice messages.
•If the battery is detected as being low at night, it will flash orange and vibrate periodically,
but not make any sounds.
•If GO beeps continually this indicates it is not functioning as expected, and the user should
contact the provider immediately.
Important Note:
Wearing GO with a pacemaker - If the user has a pacemaker, they cannot wear GO as a
pendant. Instead, attach GO to the supplied split ring, which can be attached to a belt clip or
keys. GO must be kept at a minimum distance of at least 25cm from their pacemaker at all
times.

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Requesting Help - Overview
GO can send an emergency alert from anywhere there is adequate 3G cellular connection on the
telecommunications provider it is setup to operate on.
•To send an alert for help, any time of the day or night, press and hold both buttons at the
same time on GO. This will start the short pre-alarm period.
•The light-ring around GO will flash red to let the user know an alert is being sent to
monitoring. A voice message will play, “Help alert in progress.”
•Once the alarm has been received, a voice message will play and repeat: “The alert has been
received by monitoring; you will soon be contacted by an operator.”
•An monitoring operator will call back; GO will ring and automatically answer. GO has a
hands-free speakerphone system; speak clearly and slowly to the operator.
•While speaking with an operator, GO will work in the background to obtain its current
location and send it to monitoring.
•Once GO has been located, the operator will send assistance, or organise emergency
services if required to the location.
•When an operator ends the call GO will flash green to indicate that monitoring can still call
back and the location continues to be sent. GO automatically stops reporting the location
after a period of time.
Excerpt from GO User Guide.

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Cancelling an Alert
To cancel an alert, press and hold one button on either side of GO during the pre-alarm period. GO
will say, “Cancelled” and vibrate once. If the alarm has already sent, simply speak to the operator
and let them know that assistance is not required.
Different outcomes when cancelling an emergency alert:
•During an emergency event, press and hold a single button on GO until it announces,
“Cancelled.” During Pre-alarm it will take one (1) second. After voice contact, it will take five
(5) seconds.
•If configured to do so, an alert for help can be cancelled mid-call with the operator, and this
will end a call and return GO to normal operation. No longer sends GPS or receives voice
calls.
•GO can be configured to cancel after the voice call has ended. When the operator hangs up,
GO will continue to pulse green and send GPS coordinates. GO can be cancelled by pressing
one button for five seconds. GO will announce, “Cancelled”and vibrate once, then return to
normal operation.
•If the user does not cancel, and after a predefined period of time where there is no voice
contact (typically twenty minutes), then GO will timeout and return to normal operation.
System Check
A System Check provides the user with current information on the battery level, cellular coverage,
and when configured to do so, GO will check that a GPS location can be obtained and the
coordinates logged from the current location.
•When installing GO perform some System Checks around the property to determine
whether GO will work in and around a user’s home environment, and to make sure there is
good cellular coverage.
•During installation demonstrate to the end user how to perform a System Check so they can
check all the places that they commonly visit to ensure that the cellular coverage is
adequate if an alert for help is required when they are away from home.
To Perform a System Check
Press and hold one button on either side of GO.
Please do not press both buttons together, as this will send a request for help.
A chime will play to indicate that System Check has been activated, and GO will illuminate
blue to confirm the end user is currently in this function.

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BATTERY LEVEL
A voice message will play to confirm GO battery status;
•“My battery is…” (Then one of the following)
o“Excellent”
o“Good”
o“Low battery, please place me on the charger today”, or
o“Critically low battery; please place me on the charger immediately.
An alert may fail.”
•This will also be accompanied by a status light:
Voice announcement
Colour
Voltage (V)
Excellent
Green
3.8 to 4.1
Good
Green
3.4 to 3.8
Low
Orange
3.2 to 3.4
Critically Low
Red
< 3.2
3G CELLULAR COVERAGE
GO will then announce, “Checking cellular connection.”
GO will check the cellular coverage of its location and will announce after a few seconds,
“The connection is…” (then one of the following)
•“Excellent”
•“Good”
•“Poor”, or
•“Unavailable.” If unavailable, GO will not try to obtain the current GPS location as it
will have no way of sending this information. The System Check will finish at this
point.
Voice announcement
Colour
Bars
3G ASU Level
Excellent
Green
4
12 to 31
Good
Green
2-3
4 to 11
Poor
Orange
1
1 to 3
Unavailable
Red
0
0 or 99
Please note: If GO announces that cellular coverage is poor or unavailable, an alert for
help may not be successful. This should be clearly communicated to the end user.
LOCATION
Following a successful cellular check, and if configured to do so, GO will check if its GPS
coordinates can be obtained and will send coordinates to GPS mapping software. This can
take as little as 15 seconds and up to five minutes.
•GO will announce, “Finding your location…”
oWhen successful, a voice message will announce;
“Current location has been sent.”
oIf the current location cannot be obtained, GO will announce; “Location
check unsuccessful.”
Following either of these announcements the System Check will end and GO will resume
its standard function, no lights should be seen and the sounds will cease.
CANCEL

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If at any time the System Check needs to be cancelled, press and hold one of the buttons
on either side of GO. A voice message will play and the light ring will flash red to let you
know that this function has been, “Cancelled.”
Installing GO
GO can be installed as a standalone device, or paired with a Chiptech Base Unit. Follow the steps
below for either option.
5.1 To Install and Demonstrate GO (Standalone)
1. Unpack GO. The complete system should be supplied to the end user with the following: GO
device, user guide, stainless steel chain, split ring, wireless charging base, USB cable and plug
pack.
2. There are a number of limitations and disclaimers associated with the use of a mobile
personal response system. These are outlined in the GO User Guide, so please make sure
you, (the installer) are familiar with these, and that they are pointed out and explained to
the end user and their family/supporters.
3. Find a suitable, convenient location for the charger and connect it to the power. Perform a
System Check on GO and then place it on the charger to check that there is adequate cellular
coverage at the installation location of the charger. A “good” or “excellent” cellular
connection is required for cloud connects and updates, which are only initiated when GO is
placed on the charger.
4. Demonstrate to the user how to place GO for charging with the ‘walking person’ facing
upwards. GO is despatched in flight mode, so placing GO on the charger (or pressing one of
the buttons) disables this function.
5. Show the end user the System Check (Section 4) function by pressing and holding one
button. This will announce the battery level, the cellular connection, and send its GPS
location - if enabled to do so, and if it can be obtained. This check of all three functions
should take approximately two minutes. (Encourage the user to perform a System Check
when they visit a new location for the first time.)
6. Perform a request for help by pressing and holding both buttons at the same time on GO for
one second. A loud pre-alarm will sound before the report is sent to monitoring. Wait for
monitoring to call back into GO to confirm that the test has been successful. Voice messages
will guide you through this process.
Important Note:
If GO is installed in a location that does not have adequate cellular coverage, the device may
consume battery at in increased rate due to repeated failed attempts to perform regular test
signals, cloud connects and log pulls.

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5.2 To Install GO with a Base Unit
Installing and pairing GO with a Chiptech base unit (with or without a Pearl pendant) requires a
few extra steps as set out below:
1. Start by installing the base unit as per the standard installation procedure in the Chiptech
EVE, EVA or SEVEN Installer Manual.
2. Once installation and testing of the base unit has been completed, follow Steps 1 to 4 of the
GO installation process as above (section 5.1)
Do not perform a System Check at this point.
3. Enter ‘Learn Mode’ on the Chiptech base unit. You will be asked to press your pendant(s) or
RF device(s). Please re-learn in any Pearl or other RF devices now, before learning in GO.
Learn all devices in the one session.
4. To learn GO, press and hold both buttons at the same time for one second, and the base
unit will announce that a new pendant has been learned. The GO pre-alarm will begin, and
this will need to be cancelled at this point by holding one of the buttons for one second. GO
will announce, “Cancelled”.
5. GO will now be learned in. Cancel ‘Learn Mode’ by pressing the cancel button on the base
unit once.
Now that GO has been successfully learned into the base unit, you can demonstrate the System
Check (Section 4) and Requesting Help (Section 2)) for GO. Check with monitoring that the GPS
report says ‘Home’, instead of giving GPS co-ordinates which should only happen when out of the
range of the base unit.
•If GO is activated while within range of the Chiptech base unit, the emergency alert will still be
sent through GO. This means that there will be no pre-alarm played from the base unit and
monitoring will call the user back on the GO.
•GO will send a ‘Home’ report instead of the GPS co-ordinates through to SmartCare Locate (a
purpose-built website application), or mapping software, to confirm that the GO is in range of
the base unit.
Sending an alert via the Chiptech Base Unit:
As a backup, if GO for any reason is unsuccessful in sending an alert after a round of attempts,
GO will send another alert to the base unit. Once confirmed by the base unit, it will take over the
event and send the activation through to monitoring.

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Sending a Request for Help (Detailed Process)
6.1 Requesting Help with a GO (Standalone)
1. Press and hold both buttons at the same time until the pre-alarm sound activates. GO will
flash red and vibrate during the pre-alarm stage to indicate a request for help has been
activated.
2. At the completion of the pre-alarm, an alarm report is sent to monitoring.
3. GO will play periodic voice notifications to inform the user of the alarm report progress as it
attempts to connect with monitoring. GO will continue to flash red.
4. GO will attempt to dial out using the Destination Sequence List (DSL) set in configuration.
This has four (4) destinations and can consist of IP addresses and/or DNS locations. GO can
only report to monitoring using a data connection on the cellular network. If this is
unavailable for any reason, then GO will not be able to communicate to monitoring.
5. If a destination address fails, then GO will move onto the next destination in the list. If for
whatever reason the entire list fails, GO will go back through the list again.
6. An additional voice message will play to let the user know that there is an issue sending their
alert and that GO is trying again.
7. GO will continue trying to send the alert. If after a set number of attempts it still cannot send
the alarm report, it will slow down the time between retries (this is typically set to 12
attempts). At this point it is likely that the 3G connection is not working due to location or
the network being down. GO will slow down frequency of attempts (typically to once a
minute) in order to preserve battery power.
8. GO will continue to retry sending an alert for help until the battery goes flat. There is no
timeout for this operational process, unless the end user cancels their help alert.
9. When the emergency alert is successfully received at monitoring and confirmed back to GO,
it opens a voice channel to an operator so they can ring back.
10. When voice contact is made, GO will ring twice and then automatically answer.
11. The hands-free speakerphone system will automatically switch between the operator and
the GO. By default, if nobody talks, the speakerphone system is set up to listen to the user.
12. After the first voice call has ended GO will flash green. Depending on the configuration
applied the user may or may not be able to resend an alert. If resending is disabled and the
user tries to press both buttons again an audio file will play, “Alert has been received by
monitoring.”This will happen every time the user presses both buttons until GO is manually
cancelled, or the timeout period occurs.
13. Once each call into GO is complete, GO will start a timeout window, (typically set to twenty
minutes). If there are no further calls back to GO in this time, it shuts down its cellular
module and stops sending GPS locations.
14. This timer will automatically restart every time a call is placed to GO.

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6.2 Sending an Alert from GO when Learned into a Base Unit
When activated, GO sends an RF signal to check if it is within range of the base unit.
The RF transceiver gets a confirmation from the base unit when within range, and then sends the
emergency alert to monitoring. The base unit will not pre-alarm. Once the first emergency alert from
GO has been received by monitoring, GO sends a second report that says it is ‘home’ instead of
sending GPS coordinates. Following this, GO continues to send GPS coordinates in case the user’s
situation changes. Monitoring will call the user over the GO speakerphone system, so they can speak
to them no matter where they are on the property.
6.3 Reporting Redundancy for GO learned into a Base Unit
GO will always try to send an alert using its own 3G system first. In the unlikely event that GO cannot
communicate with monitoring, typically because of a lack of a cellular coverage, then GO will hand
over control to the base unit. The base unit will send a confirm back to GO. Once received, the GO
will then play a voice message, “Base unit activated you will soon be contacted by an operator”,to
inform the user the alert has been handed over to the base unit. This message will play twice. The
base unit will pre-alarm and follow the standard reporting process. Monitoring will communicate
back through the base unit, or alternatively, the operator can attempt to call back directly into GO.
The lights around GO will flash red periodically to show that it is operating and can be called back
into until the device times out.
There are a number of situations that can affect the ability for GO to send an alert, and these have
been taken into consideration when developing the reporting system to ensure that end user safety
is prioritised.
•If GO is not in range of the base unit, then GO will try the second destination in its reporting
list. Failing that, it will send another RF signal, repeating these attempts through all four (4)
destinations. GO will continue to cycle through the reporting list, as outlined in the company
specific configuration file.
•As a precaution, the receiver on GO will be enabled for a set period of time. This gives the
operator the option of establishing contact either with the base unit or GO (if able to be
contacted). Once the timeout is reached the receiver will turn off, and GO will resume its
normal mode.
Important Note:
It may be possible that the RF alarm is received by the base unit but no confirmation is
received back by GO. In this rare case, both the base unit and the GO will try to send
individual help reports to monitoring.

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Global Position System Location Reports
How GPS and GO operate together:
Global Position System (GPS) works on a separate system from
the cellular network. The GPS is a network of approximately 30
satellites orbiting the Earth. Wherever anyone is on the planet,
at least four GPS satellites are ‘visible’ at any time.
Each satellite transmits information about its position and the
current time at regular intervals. These signals, travelling at the
speed of light, are processed by GO which calculates how far
away each satellite is based on how long it took for the
messages to arrive. Once GO has information on how far away
at least three satellites are, it uses a process called trilateration and finds a central location and
transmits these coordinates to monitoring GPS location software, or SmartCare Locate. The more
satellites there are above the horizon, the more accurately GO can determine its location.
During an alert GO will send through periodic GPS locations to SmartCare Locate, a purpose-built
website application, or to other monitoring GPS software. The interval between sending locations
can be configured in the GO configuration and is set in minutes. Typically, GO is set to send updated
coordinates every five minutes.
7.1 Rough GPS Location
Once the emergency alert is sent to monitoring, GO obtains the first GPS location and immediately
sends it, this is known as a ‘rough’ location. This is a single GPS location that has been obtained as
quickly as possible to give monitoring operator a good indication of the area where GO is located. If
GO has been learned into a base unit and is within range, then a ‘home’ report will be sent instead
of the rough GPS coordinate. GO will then continue to send smart GPS coordinates at predefined
intervals.
A rough GPS location will also be sent when a ‘GPS check’ is performed as part of the GO System
Check.
7.2 Smart GPS Locations
To improve GPS accuracy Chiptech has developed ‘Smart GPS’. The algorithm has been
designed specifically to improve GPS accuracy using statistical data analysis on multiple
GPS fixes, and the most likely location is sent.
All GPS data sent through after the initial ‘rough’ fix will be ‘smart’ fixes.
These calculations are accurate when the device is in a static position, and not travelling.

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7.3 Assisted GPS
GO uses a feature known as Assisted GPS (A-GPS). This allows GO to retrieve satellite positional data
over a 3G data connection rather than directly from the satellites. This method is used to speed up
the processes of retrieving a location; for example, instead of waiting 15 minutes for a GPS fix, it can
take as little as 20 seconds.
The positional data of the satellites is stored in a server and this is known as a Secure User Plane
Location (SUPL). All android phones use this data and it is commonly used among 3G GPS
devices. The data downloaded from the server is known as the almanac and ephemeris data. This
data retrieval also has built in security. GO uses an encrypted TCP port to connect to the SUPL
servers. As part of this security an SSL Certificate is issued to Chiptech to allow us to make the
encrypted connection.
7.4 Open Air Testing
Chiptech’s New Zealand carpark, clear blue sky. GO was placed
on a chair, 10 Smart GPS samples taken.
Results:
oWorst case individual Smart GPS error = 5m
o‘Find best location’ error < 1m
oInterval time between GPS samples = 5mins
oMaximum number of consecutive GPS fixes taken during
one Smart GPS result = 52 samples in 5 minutes
7.5 Inside House Testing
Brick house in flat urban environment, with a decramastic
(metal tiles) style roof. GO was placed on coffee table in
lounge.
11 Smart GPS samples taken
Results:
oWorst case individual Smart GPS error = 10m
o‘Find best location’ error = 4m
oInterval time between GPS samples = 5mins
oMaximum number of consecutive GPS fixes taken during
one Smart GPS result = 35 samples in 5 minutes
Important Note:
These results are typical but not guaranteed. There are a number of factors which can
influence the overall accuracy of the GPS system in GO. These include; body contact, satellite
signal strength, objects that impede signals such as buildings and trees, and signal reflections
off surrounding objects.

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7.6 GPS Reports Sequence and Timing
GO follows a specific sequence for sending GPS reports to mapping software once GPS coordinates
have been obtained. If the GPS report is unable to be sent to the mapping software, this is the process:
•GO attempts the first of four server addresses setup in its configuration to deliver the GP01
message.
•The device opens a socket on the cellular data connection and sends the report, there is a
ten (10) second timeout applied to this process.
•If the report is unable to be sent then GO disconnects and waits for thirty (30) seconds, and
then attempts to send the report to the next address in the GPS reporting list.
•GO will attempt each of the four (4) available addresses only once.
•It will then obtain new GPS coordinates and restart the reporting process, outlined above.
The sequence of attempted GPS report sends will continue until the device times out or is cancelled
by the user.
Important Note:
Following the first GPS fix being sent, the time it takes to send the updated GPS location is
defined in the configuration, which affects the overall time to send to the mapping software.

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Fall Detection and Reporting
The fall detection function on GO can be enabled or disabled in Installer Mode (Section 10). GO
must be worn as a pendant around the neck for the fall detection algorithm to work as intended.
Using or attaching GO in any other manner will not provide accurate fall recognition and may result
in a fall being missed.
When enabled, fall detection is constantly looking for a free fall period, then an impact, followed by
a short period of no movement. Therefore, it needs to be noted that having fall detection enabled
will consume more battery.
This is the same algorithm used on Chiptech Pearl Advanced with a standard setting. The GO fall
detection setting cannot be changed to be more sensitive. Please note: Although advanced
technology is used to detect a fall, there are certain types of falls that are less likely to trigger the
automatic fall detection system. Falls that may not be detected include slumping, falling into an
object that breaks the fall, or falling from an object that is not average standing height. While every
effort is made to detect a significant fall from standing, there are circumstances where GO will not
automatically activate. If the user is able, they can activate GO by pressing both buttons at the same
time. (Requesting Help, Section 2):
•When GO detects a fall has occurred, it will play the pre-alarm sound and then announce,
“Fall detected,” and the light-ring will flash red.
•A ‘fall’ report will be sent to monitoring.
The fall detection algorithm is set up as follows:
•For the fall detector to switch from activity mode to fall detection mode, activity level must
exceed 0.35g in any axis.
•To successfully detect free fall, GO must be falling <= 0.5 g for a minimum period of 200ms.
•Impact with the ground must be >= 5g.
8.1 Suggested Testing for Demonstrating Fall Detection
When fall detection has been enabled, demonstrate or test this function in the following way:
1. Hold GO including the chain in one hand at eye level.
2. Hold the other hand out at hip height and keep it steady.
3. Drop and catch GO and hold it still. It should start to pre-alarm and announce, “Fall
detected.”
4. If a fall is not detected, try again and ensure there is a 30cm drop gap between the hand that
is dropping, and the hand that is catching. Try to keep your catching hand steady.
oTo steady your catching hand you can rest it on a table/bench or sit with your hand
in your lap.

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Battery and Charging
•The battery level on GO can be checked at any time by performing a
‘System Check’.
•GO also provides automatic notification for low battery level when it requires charging.
9.1 Low Battery Notification
When GO reaches low battery (approximately 20% of capacity remaining) it will announce, “My
battery is low. Please place me on the charger today.” The light ring will illuminate orange.
This announcement will repeat once every three hours. Without being used, GO should last more
than 48 hours, giving a user sufficient time to charge the device.
•One ‘low battery’ report will be sent to monitoring when a low battery level is detected. A
‘battery charging’ report will only be sent when GO is placed on the charger and the battery
reaches an adequate level.
•During operator voice contact (after an alert has been sent), a low battery notification (beep)
will be played over the speaker so both the user and monitoring operator can hear.
9.2 Critical Battery Notification
When GO reaches critically low battery it will announce, “My battery is critically low. Please place me
on the charger immediately. An alert may fail.” The light ring will illuminate red. No report is sent to
monitoring in order to conserve the remaining battery life. This announcement will repeat three
hourly, until placed on the charger or GO runs flat.
9.3 Battery Life Expectancy
You can expect to have approximately 80% capacity after 350 -500 charges (when charged in
temperature 25°C and fully discharged between cycles), when the battery is less than three to five (3-5)
years old.
WARNING
Non-essential functions are disabled when the GO battery status is critically low. GO will not
perform a system check or send a test signal. Chiptech does not guarantee successful
reporting to monitoring while GO is critically low.
Important Note:
Night time hours apply to both low and critically low battery voice announcements. The
light ring will illuminate, but GO will not play the voice notification during night time
hours.

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9.4 Charging GO
1. Connect the plug pack and supplied cable to the charging base, plug into power and turn the
power on.
2. Place GO on the wireless charger. Be sure to check that the ‘walking person’ symbol faces
upwards. The charger and GO will illuminate blue to indicate that charging has started.
3. Charging duration is approximately three to five (3 –5) hours from low battery.
4. When GO is charged its light ring will illuminate green.
•If GO has automatically updated while charging, when removed from
the charger, it will announce: “Update completed” and flash white for
ten seconds (If configured to do so).
5. To use GO at any time simply remove it from the wireless charger.
Please Note:
It is important to perform a System Check at the location where the charger is installed to ensure
Chiptech GO has good to excellent cellular coverage for any automatic updates or log downloads.
If GO is charged in a location where there is no coverage, the device will not be able to send a
‘Battery OK/Charging’ report which can cause monitoring to unnecessarily make contact with the
end user. If there is no coverage at the charger location, then GO will not be able to send the
‘Flight Mode Restore’ report when placed on the charger to disable Flight Mode.
GO will need a charge approximately every one to two (1 –2) months with regular use. When the
battery is low, or critically low, GO will inform the user when it needs to be placed on the charger.
GO will also need to be charged if an alert for help has been recently sent, as this event uses more
battery power.
•Testing has shown the lithium-ion battery will run for approximately one to two (1 –2) months
with standard use before requiring recharging. Standard use is: 7 hourly RF test transmissions,
test signals every second day, and two System Checks per week being performed. It is
recommended that GO is charged after an alert.
Please Note:
When GO has sent a low battery report and is placed on the charger it will send a ‘battery
charging’ report to monitoring. It will only send this report if GO has been on the charger for at
least 30 minutes, has cellular coverage, and the battery voltage is equal to or above 3.7 volts.

SPECIALISTS IN DIGITAL TELECARE
19
chiptech.co.nz
Important Notes on Battery
➢GO may not function or may stop functioning during an alert for help if it does not have
sufficient battery level.
➢During charging GO can become warm to the touch.
➢When charging the chain must not sit between GO and the charger.
➢If the user has a pacemaker, the wireless charger and GO should be kept at least 25cm
away from the pacemaker during charging.
➢Place the charger on a flat surface.
➢Please make sure all parts of the charger are properly connected before use.
➢Do not use the charger if any part of the charging system is damaged.
➢Do not place anything metal on top of the charger.
➢Do not cover the charger with any material.
➢Do not place the charger in direct sunlight, recommended charging temperature between
10°C to 35°C.
➢Perform a System Check in the charger’s location to ensure that GO will have adequate
cellular coverage during charging.
Charger
Charging Cord
Plug Pack
Chiptech GO on charger,
while charging.

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DESIGN | MANUFACTURE | SUPPORT
Installer Mode
10.1 Accessing Installer Mode
•To access Installer Mode, place GO on the charger with the ‘walking person’ facing up.
•Check that the device is charging or charged. The light ring on GO will illuminate blue or
green, and the charging dock will illuminate blue to indicate that charging has started.
•Press and hold the top button for at least ten (10) seconds while the device is on the
charger.
•A voice message will play stating ‘Installer Mode’has started; the light-ring will illuminate
purple on GO.
•The following message will be played: “Installer Mode, your ID number is 1234.”
•At this point GO can be removed from the wireless charger. Installer Mode will continue to
operate.
•Press a single button on either side to cycle through the various options in Installer Mode.
•Press two buttons at the same time to select and change an option.
•Installer Mode will exit automatically after 10 seconds if no button press occurs.
Installer Mode has the following options:
Option
Possible Settings
Manual cloud connection
To connect to the cloud, press both buttons.
Volume
Volume off, for all notifications
60% volume
80% volume
100% volume.
GPS Check
Enabled
Disabled.
Fall detection
Enabled
Disabled.
10.2 Flight Mode
Flight Mode has been designed to stop all functionality including Lost Mode, 3G test signals, fall
detection (if enabled), Pearl RF test signals, and automated voice notifications for low battery. If a
user intends taking GO on an aircraft, Flight Mode must be enabled before take-off.
•During normal operation, press and hold a single button on GO for ten (10) seconds to start
Flight Mode. The ‘System Check’ start-up sound will play, but there is no voice message.
•If you release the button earlier than ten seconds, then the System Check will start.
•When ten seconds is reached a voice file will play, “Flight Mode enabled. All functions
suspended until button press, or placed on a charger.”
•A report is sent to monitoring when Flight Mode is enabled.
oThis report will usually take less than a minute, however, it can take up to 16 minutes if
GO continues to try and send the Flight Mode report and is unable to do so. (This is also
dependent on the low priority retry attempts assigned in configuration per customer.)