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Solution 3: Ensure that the computer connected to the adapter is running correctly and is
not in standby or hibernation mode. When the computer is in standby or hibernation mode,
the external monitor display is always blank.
Problem: The images on the external monitor flutter.
Check the display resolution setting of the computer and ensure that the resolution is
supported by the adapter.
To set the resolution od the external monitor, do the following:
For the Windows based system:
1. Click Start and control panel.
2. Depending on your control panel mode, do one of the following:
Click Display and Change display settings.
Click Appearance and Personalization and Display and Change display setting.
3. In the Resolution drop down list box, move the slider up to increase or down to
decrease the resolution of the external monitor.
For Mac based systems:
1. Go to the Apple menu in the upper left hand corner and select System Preferences.
2. Click the Displays option and click the Display tab.
3. Select the Scaled option to change your resolution.
Problem: No audio on the monitors that are connected to the adapter.
To resolve no sound or audio problems, following the steps below:
For Windows based system:
1. Click Start –Control Panel –Hardware and Sound
2. Click Manage audio devices under Sound to open the Sound window.
3. From the Playback tab on the sound window, select the Monitor Model, and then click
the Set Default button.
For Mac based systems:
1. Go to the Apple menu in the upper left hand corner and select System Preferences.
2. Select Sound –Click the Output tab, Select the Monitor Model for sound output.
