CIS CIS-CCR1009 User manual

CIS-CCR1009 User Manual

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Table of Contents
Welcome to Custom Integration Solutions ...............................................................................................................4
Overview...................................................................................................................................................................4
Package Contents....................................................................................................................................................4
Power........................................................................................................................................................................4
Device Details...............................................................................................................................................................5
Ports..........................................................................................................................................................................5
LED Indicators..........................................................................................................................................................5
Buttons .....................................................................................................................................................................5
Input Power Requirements ....................................................................................................................................5
Quick Setup...................................................................................................................................................................6
Accessing the Web Interface.......................................................................................................................................7
The Status Page.......................................................................................................................................................8
Setting the Router’s Identity .................................................................................................................................8
Undo / Redo .............................................................................................................................................................9
Show / Hide Passwords ..........................................................................................................................................9
Rebooting the Device..............................................................................................................................................9
Changing the Default Password ..........................................................................................................................10
Setting the Time Zone...........................................................................................................................................10
IP Addressing.............................................................................................................................................................11
View the Router’s IP Addresses...........................................................................................................................11
The DHCP Client Tab ..............................................................................................................................................11
Renewing the WAN IP Address.............................................................................................................................12
The DHCP Server.....................................................................................................................................................12
Setting a DHCP Reservation .................................................................................................................................14
Changing the DNS Servers....................................................................................................................................15
Port Forwarding.........................................................................................................................................................16

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View and Set Interfaces............................................................................................................................................18
Power Cycling an Ethernet Port ..........................................................................................................................18
Managing Access Points with the Wireless Manager.............................................................................................19
Viewing the Connected Access Points.................................................................................................................19
Viewing Connected Devices..................................................................................................................................20
Changing the SSID of Managed Access Points ...................................................................................................20
Changing the Wi-Fi Password of Managed Access Points................................................................................21
Tools............................................................................................................................................................................22
IP Scan....................................................................................................................................................................23
Traceroute..............................................................................................................................................................23
Platinum Monitoring.............................................................................................................................................24
Torch.......................................................................................................................................................................24
Troubleshooting.........................................................................................................................................................25
Warranty Information................................................................................................................................................26
Contact Information..............................................................................................................................................26

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Welcome to Custom Integration Solutions
Thank you for purchasing CIS devices. Our solutions make it easy for integrators to deploy networks in
home and business settings with minimal configuration. Our support team is here to assist with setting up
equipment and answering your network related questions.
Overview
With 9-cores running at 1.2 GHz, 2GB of RAM, and each port directly connected to the CPU (no switch chip),
the CIS-CCR1009 brings the performance you need for commercial installations. The dual redundant power
supplies keep the system up and running for longer.
The CIS-CCR1009 router is equipped with 7 Gigabit Ethernet ports, one combo port supporting an
additional SFP or Gigabit Ethernet connection, and one SFP+ port, compatible with 1 Gb modules and 10
Gb modules.
Package Contents
Router Power Cable (2) Rack ears (2) Screws (8) Micro USB (1)
Power
The CIS-CCR1009 is powered using the supplied IEC power cables. Connect one for standard operation or
connect two of them to make use of the redundant power supplies. Connect a cable to a separate circuit,
or UPS to maximize uptime.
The CIS-CCR1009 can also be powered via passive PoE. Connect your power source to Ethernet port 7
labelled “PoE/Boot”.
The device consumes 34 W without any attachments, and up to a maximum of 39 W.

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Device Details
Ports
•7 Gigabit Ethernet ports.
•1 SFP+ cage.
•1 SFP / Gigabit Ethernet combo port.
•Dual power input.
•LCD Panel –displays relevant information about network activity.
Extra Connections
These connectors are currently disabled but may offer extra expandability in the future.
•RS232 Serial port.
•Micro USB port.
•MicroSD card slot.
•Smart card slot (Mini-SIM).
LED Indicators
•USR (top-green) - An LED that can be customized by CIS. Default is off.
•PWR (bottom-blue) - Indicates the device is powered on.
•Ethernet LED - Indicates network activity on the Ethernet ports and link speed.
•SFP LEDs –Three LEDs indicate activity on the SFP, SFP+ and Ethernet combo port.
Buttons
Reset button: This button is located on the side next to the USB port. Hold this button while the device is
powered off, then apply power. Keeping holding until the USR LED light starts flashing, (5 seconds) then
release the button to reset to the default CIS configuration. You can use this procedure if you have
forgotten the password to access the device, or simply wish to return the unit to its default configuration
state.
Input Power Requirements
The router supports 100V–240v AC.
The PoE input on ETH7 supports 11-57v DC.

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Quick Setup

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Accessing the Web Interface
1. Connect the ISP’s modem to the port labelled “ETH1” or “WAN.” Connect your laptop to any
remaining port on the front of the CIS router. Ensure your computer is set to DHCP mode.
2. In a web browser, navigate to 10.100.1.1 (the default IP address). If you have requested a
different network address, enter it or open a command window and use the ipconfig command to
get the default gateway. Enter this value in the browser.
3. To login, enter the username cis and password integration.
4. Integrators may use the Get TeamViewer link if remote assistance is required.
integration

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The Status Page
The status page provides basic diagnostic information. There is a CIS Support Address should you
require assistance. The router’s Identity will show you which device you are accessing on your network.
You can view uptime, memory usage and load on the CPU.
Setting the Router’s Identity
The identity is used to identify your device on the network. It is essential to set the router to the name of
the client using the format below, as CIS will use it to identify the router when connecting for updates
and troubleshooting.
The Identity setting can be found in the System tab in the left toolbar.
CIS Router

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Undo / Redo
Undo and Redo buttons are located in the left toolbar. You may use them to quickly undo/redo any
changes made to configuration.
Show / Hide Passwords
Selecting the Hide Passwords button in the left toolbar will toggle the displaying of passwords related to
Wi-Fi, Hotspot, and more.
Rebooting the Device
If you are having ongoing issues with your network and suspect a reboot will help, the Reboot option
can be found in the System tab in the left toolbar. Clicking reboot will ask for confirmation before
proceeding.

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Changing the Default Password
After you log in for the first time, please create a new a password to increase the security of the device.
Enter the old password in the top field and a secure password in the new and confirm password fields.
Setting the Time Zone
You can find the Clock settings under the System tab in the left toolbar. Select your time zone from the
drop-down menu.

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IP Addressing
View the Router’s IP Addresses
To view the IP addresses assigned to the router, choose the Addresses tab in the IP section in the left
toolbar. You can see the WAN address on ether-01-gateway-WAN, the LAN address assigned to bridge-
operations, and either a CIS support address or a PAR address.
The DHCP Client Tab
The DHCP Client tab will present you with the IP address assigned to your router from the ISP’s modem.
Click on the entry to see the addresses and DNS servers assigned to your router from the ISP.

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Renewing the WAN IP Address
Once you’ve clicked the entry under the DHCP Client option, click the Renew button to obtain a new lease.
The DHCP Server
The main page displays the lease time for the DHCP server.

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The Leases tab displays the IP and MAC addresses of connected devices.
The Networks tab displays the gateway and DNS server IP addresses that the connected devices will
receive.

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Setting a DHCP Reservation
It is highly recommended that static DHCP reservations are created for important networking devices such
as switches, access points, automation controllers, NVRs, printers, etc.
1. Before assigning a static IP address, select IP > Pool from the toolbar. Do not assign any
addresses inside of the DHCP pool range. In addition, it is recommended you perform an IP Scan
to ensure the IP address you wish to assign is unused. See the Tools section for more info.
View the Operations pool. You should not reserve addresses between 10.100.1.100 and 10.100.1.199 on this device.
2. Click anywhere on the table entry for the device you wish to create a reservation.
3. Click the Make Static button near the top.

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4. Select close, then click on the same entry in the leases table. You can now edit the IP address.
5. Once assigned you will need to renew the lease on the device, disconnect and reconnect it to the
network, or reboot it for the new IP address to take effect.
The active IP address will not change until the device requests a new lease.
Changing the DNS Servers
In the IP section in the left toolbar, select the DNS tab. CIS Routers now use Google DNS by default
(8.8.8.8 and 8.8.4.4). To add another server, click the down arrows, and a box will appear below the arrow
you have clicked on. To remove a server, click the up arrow next to the box.

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Port Forwarding
Port forwarding allows inbound traffic to a specific port on a desired host. Be careful when using port
forwarding, as each port you open may leave the host vulnerable to attack! CIS recommends using a VPN
connection instead whenever possible.
By default, there is a port forwarding rule to use as a template. Select the Firewall section in the left tool
bar. Click on the Port-Forward entry.
Do NOT modify the CIS_CONFIGURATION rules or you may lose internet access!

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Enabled
Check this box to activate the rule.
Chain
Set to dstnat
Dst. Address
The Dst. Address is your public IP address. It will be automatically updated.
Protocol
Select TCP or UDP based on which port you need to open.
Dst. Port
Enter the port(s) to open. You can enter a range (e.g., 5000-6000) or separate
multiple ports with commas (e.g., 80, 443, 3389).
Action
Set to dst-nat.
To Addresses
Enter the IP address of the device on your network.
To ports
Optional. If you wish for the traffic to be forwarded to a different port on the device,
enter it here.
Comment
The comment must be set to Port-Forward or the rule will not work!
The comment must end with “Port-Forward” for the rule to work!

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View and Set Interfaces
The Interfaces tab provides an overview of the activity on all ports. You can view the traffic sent and
received, MTU settings and more.
Power Cycling an Ethernet Port
Select an Ethernet port in the table below to view the information for it. Click the Power Cycle button to
disable, then re-enable the port.

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Managing Access Points with the Wireless Manager
All CIS routers include a Wireless Manager that allows you to manage
your access points from a single location. All changes to SSIDs,
passwords and other options will be propagated to all CIS access
points on the network.
To configure your CIS access point for use with the Wireless Manager,
view the manual for the CIS-ACWAP.
Viewing the Connected Access Points
On your CIS router, select the Wi-Fi Manager section in the left toolbar. The active Wi-Fi radios will be
displayed.
If you select the WiFi Access points tab, you’ll be able to view the identity, MAC address and other
information of the individual access points.

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Viewing Connected Devices
Select the Registration Table tab to view the connected devices.
Changing the SSID of Managed Access Points
Select the SSID-Channel tab in the Wi-Fi Manager section. Click on the 2.4GHz network.
Copy and paste the SSID so that the 5GHz network has the same SSID.
CIS Guest