CIS CIS-80MKV User manual

CIS-80MKV ROUTER
PRODUCT MANUAL

CIS-80MKV ROUTER
PRODUCT MANUAL
Table of Contents
1. Welcome to Custom Integration Solutions™4
2. Package Contents 4
3. Overview 4
• Power 4
• PoE Output 4
• Ports 5
• LED Indicators 5
• Buttons 5
• Input Power Requirements 5
4. Accessing the Web Interface 6
• The Status Page 6
• Is the Gateway in Bridge Mode? 7
• Why does the Gateway Need to be in Bridge Mode? 7
• The PlatinumDN Service 7
• The Support Address 7
• Set the System Identity 8
• The Undo and Redo Buttons 8
• Show / Hide Passwords 8
• Changing the Default Password 9
• Rebooting the Device 9
• Setting the Clock 9
5. IP Addressing 10
• The DHCP Client Tab 10
• Renewing the DHCP lease 10
• The DHCP Server 11
• View the DHCP Leases 11
• Considerations for Setting a Static DHCP Reservation 11
• Creating a Static DHCP Reservation 12

CIS-80MKV ROUTER
PRODUCT MANUAL
Table of Contents (continued)
5. IP Addressing
• Changing the DNS Servers 14
• About the Firewall 14
• Port Forwarding 15
6. View and Set Interface 16
• Power Cycling an Interface 16
• Loop Protect 17
7. Managing Access Points with the Wireless Manager 18
• Enabling Wi-Fi Manager on the Access Point 18
• Viewing the Connected Access Points 19
• Viewing Connected Devices 19
• Changing the SSID of Managed Access Points 20
• Changing the Wi-Fi Password of Managed Access Points 21
8. PoE Information and Settings 22
• PoE-Out Modes 22
• PoE-Out Limitations 22
• Enable/Disable PoE on a Specic Port 22
9. Tools and Other Protocols 23
• SNMP 23
• UPnP 23
• The IP Scan Tool 24
• The Ping Tool 24
• The Traceroute Tool 25
• Platinum Monitoring 25
• Torch 26
10. Troubleshooting 27
11. Warranty Information 28

CIS-80MKV ROUTER
PRODUCT MANUAL
1. Welcome to Custom Integration Solutions™
Thank you for purchasing CIS devices. Our solutions make it easy for integrators to deploy networks in home and business
settings with minimal conguration. Our support team can provide assistance in setting up the equipment and answering your
questions.
3. Overview
The CIS-80MKV provides plenty of routing capability, with a dual-core ARM CPU running at 1.4 GHz and 1 GB of RAM.
The CIS-80MKV router is equipped with ten Gigabit Ethernet ports and one SFP port, compatible with 1 Gb modules.
The device is pre-congured with all ports switched together. We recommend you to set up a password to secure your device.
The device is capable of powering other devices through PoE on port 10. Plug in a CIS Access Point or other devices.
Power
The device can be powered via passive PoE on the rst port (14—30V DC), or with the included 24V DC adapter.
PoE output
This device can supply PoE to external devices on port 10. The output voltage will be selected automatically, depending on the
voltage the connected device requires. The device can power both 802.3af/at devices and devices that accept passive PoE
power. If necessary, the output voltage can be switched manually.
By default the PoE mode is set to auto. It will not damage non-PoE devices and will auto-detect devices with PoE support and
their required voltage. Once a PoE device is detected, it will be powered.
The device consumes 10 W without any attachments, and up to a maximum of 30 W.
2. Package Contents
Router (1) Rack Ears (2)
Plug (1)

CIS-80MKV ROUTER
PRODUCT MANUAL
Buttons
Reset button: The reset button is located on the rear of the device. Hold this button while the device is powered off, then apply
power. Keep holding until the green LED light starts ashing, (5 seconds) then release the button to reset to the default CIS
conguration. You can use this procedure if you have forgotten the password to access the device, or simply wish to return the
unit to its default conguration state.
Ports
• 10 Gigabit Ethernet (with Auto MDI/X). Port 10 has PoE capability.
• 1 SFP cage, which accepts 1 Gb SFP modules.
• USB 3.0 Port—can be used to add an external 3G/4G modem.
• Power—on the rear of the device. Connect the included 24 V power supply here.
• RJ45 Serial port—on the rear of the device. Disabled by default.
LED indicators
• USR (top-green)—An LED that can be customized by CIS. Default is off.
• PWR (bottom-blue)—Indicates the device is powered on.
• 1—10—Indicates network activity on Ethernet ports 1 through 10.
Input Power Requirements
Supported input voltage-100V AC-240V AC

CIS-80MKV ROUTER
PRODUCT MANUAL
4. Accessing the Web Interface
1. Connect the ISP’s modem to the port labelled “ETH1” or “WAN.” Connect your laptop to any remaining port on the front of
the CIS router. Ensure your computer is set to DHCP mode.
2. In a web browser, navigate to 10.100.1.1 (the default IP address). If you have requested a different network address enter
it, or open a command window and use the ipcong command to get the default gateway. Enter this value in the browser.
3. To login, enter the username cis and password integration.
4. Integrators may use the Get TeamViewer link if remote assistance is required.
integration
The Status Page
The status page provides basic diagnostic information. There is a CIS Support Address should you require assistance. The rout-
er’s Identity will show you which device you are accessing on your network. You can view uptime, memory usage and load on
the CPU.

CIS-80MKV ROUTER
PRODUCT MANUAL
If they are different, you’ll likely see the IP address of the router start with one of the following addresses:
• 192.168.x.x
• 10.x.x.x
• 172.16.x.x - 172.31.x.x
This is referred to as a “double-NAT” scenario.
Why Does the Gateway Need to be in Bridge Mode?
If the gateway isn’t set to bridge mode, the gateway will act as a router and likely block incoming trafc that originates out-
side of the network to the CIS router. This causes problems creating VPN connections to the site and can restrict access to re-
mote support.
The PlatinumDN Service
There are certain situations where enabling bridge mode on the ISP’s device isn’t practical. Systems that make use of wireless
TV boxes and some PPPoE-based systems may operate better out of bridge mode. CIS offers the PlatinumDN service that can
allow VPN connections into systems that are in a double-NAT scenario. Call us for more information.
The Support Address
At the bottom of the status page, you will see a section called CIS Platinum Support. This is an IP address the CIS support team
can use to quickly access the router’s conguration when assistance is required. In some situations, you may be asked to pre-
sent this number.
Is the Gateway in Bridge Mode?
From the status page of the router, check if the ISP Public Address and the CIS Router IP Address match. If they do, the
gateway or modem from the ISP is set to bridge mode.
Not in
bridge mode

CIS-80MKV ROUTER
PRODUCT MANUAL
Set the System Identity
The system identity is used to identify your device on the network. It is essential to set the router to the name of the client
using the format below, as CIS will use it to identify the router when connecting for updates and troubleshooting.
The Identity setting can be found in the System tab in the left toolbar.
Undo/Redo
Undo and Redo buttons are located in the left toolbar. You may use them to quickly undo/redo any changes made to congu-
ration.
Show/Hide Passwords
Selecting the Hide Passwords button in the left toolbar will reveal or hide passwords related to Wi-Fi, Hotspot, and more.

CIS-80MKV ROUTER
PRODUCT MANUAL
Changing the Default Password
The default username is cis and the password is integration. After you log in for the rst time, please create a new a password
to increase the security of the device.
Rebooting the Device
CIS discourages rebooting your router. If you are having ongoing issues with your network and suspect a reboot will help, the
Reboot option can be found under the System tab in the left toolbar. Clicking reboot will ask for conrmation before proceed-
ing.
Setting the Clock
You can nd the Clock settings under the System tab in the left toolbar. Ensure the time zone is set correctly.

CIS-80MKV ROUTER
PRODUCT MANUAL
5. IP Addressing
To view the IP addresses assigned to the router, choose the Addresses tab in the IP section in the left toolbar. You can see the
WAN address on ether-01-gateway-WAN, the LAN address assigned to bridge-operations, and either a CIS support address or
a PAR address.
The DHCP Client tab
The DHCP Client tab will present you with the IP address assigned to your router from the ISP’s modem. Click on the entry to
see the addresses and DNS servers assigned to your router from the ISP.
Renewing the DHCP lease
Click the renew button to obtain a new IP lease from your ISP.

CIS-80MKV ROUTER
PRODUCT MANUAL
The DHCP Server
The DHCP tab allows you to view the lease time, while the Networks tab allows you see the default gateway and DNS servers
the hosts on the network will be assigned.
View the DHCP Leases
Viewing the leases is the ideal way to view which devices are connected to the router. Devices that have a static IP address set
will not appear in the list.
Considerations for Setting a Static DHCP Reservation
It is highly recommended to create a static DHCP reservation for important networking devices. The DHCP server will remember
their MAC address, and hand out a consistent IP address to that device. It is recommended you create reservations for routers,
switches, access points, NVRs, cameras, network printers, and any devices with an accessible web interface.
Before assigning static IP addresses, go to IP -> Pool in the left toolbar. Do not assign any IP addresses within these ranges!

CIS-80MKV ROUTER
PRODUCT MANUAL
Select Close, then click on the same entry again to edit the settings.
It is highly recommended you perform an IP scan before setting a static IP address, especially if you are working with an ex-
isting network with a large amount of connected devices. Select IP Scan under the Tools section in the left toolbar. Select the
bridge, then enter the address range 10.100.1.0/24 (or the network address you’ve requested). Do not use these IP addresses,
unless you plan to remove the lease and obtain a new IP address for that device.
Creating a Static DHCP Reservation
To begin, select an entry from the Leases tab in the DHCP Server section.
Click the Make Static button at the top of the page.

CIS-80MKV ROUTER
PRODUCT MANUAL
In the Address eld, click inside of the box and enter the IP address you’d like the device to receive.
Click Apply, then OK. In the entries, the Address will be updated, however the Active Address will likely show the old address
that is still assigned to the device. If the lease hasn’t expired, you’ll have to renew the DHCP manually.
Must Renew
If the device is a CIS device, you can log into it by getting the IP address from the Leases in the DHCP Server section, entering
the address in a web browser, and navigating to the DHCP Client. Click on the entry, then the Renew button.
Other devices may have an option to renew the IP address, or you may have to power cycle the device. Unplugging then re-
connecting the device should also renew the lease.
Good

CIS-80MKV ROUTER
PRODUCT MANUAL
Change the DNS Servers
In the IP section in the left toolbar, select the DNS tab. CIS Routers now use Google DNS by default (8.8.8.8 and 8.8.4.4). To add
another server, click the down arrows, and a box will appear below the arrow you have clicked on. To remove a server, click
the up arrow next to the box.
About the Firewall
CIS routers come with a rewall conguration that maximizes security and performance. While the conguration is inaccessi-
ble, the Firewall section of the left tool bar will show two rules that allow trafc through the router. Do not modify these
rules, or the router may lose connectivity.

CIS-80MKV ROUTER
PRODUCT MANUAL
Congure the settings as follows:
• Enabled—check this box to activate the rule.
• Chain—set to dstnat
• Dst. Address—this should match your public IP ad-
dress automatically.
• Protocol—Select TCP or UDP based on which port
you need to open.
• Dst Port—Enter the port(s) to open.
• You can enter a range (e.g. 3000—5000)
• Separate multiple ports with commas (eg 80,
443, 3389)
• Action—Select dst-nat
• To Addresses—enter the IP address of the host the
trafc should be forwarded to.
• To ports (optional) - if you’d like to redirect the
trafc to a different port on the host, enter it here.
To add additional rules, click the Add New button in the Firewall section. Repeat the same instructions as above.
Port Forwarding
Port forwarding allows inbound trafc to a specic port on a specic host. Be careful when using port forwarding, as each port
you open may leave the host vulnerable to attack! CIS recommends using a VPN connection instead whenever possible.
By default, there is a port forwarding rule to use as a template. Select the Firewall section in the left tool bar. Click on the
Port-Forward entry.

CIS-80MKV ROUTER
PRODUCT MANUAL
6. View and Set Interfaces
The Interfaces tab provides a glance at the activity on all ports. You can view the trafc sent and received, the status of PoE,
PoE settings, PoE priority and current being drawn by PoE devices.
Power Cycling an Interface
To power cycle a port, select the Power Cycle button in the interfaces tab. Select the interface and the duration. The port will
shut off for the designated time, then re-enable itself. You cannot power cycle the WAN or SFP ports.

CIS-80MKV ROUTER
PRODUCT MANUAL
Loop Protect
The Loop Protect feature can prevent Layer 2 loops by sending loop protect protocol packets and disabling interfaces in the
event they receive loop protect packets originating from themselves. The feature works by checking the source MAC address of
received loop protect packet against MAC addresses of loop protect enabled interfaces. If the match is found, loop protect dis-
ables the interface that received the loop protect packet. Loop protect works on ethernet, VLAN, EOIP and EOIPv6 interfaces.
You can adjust the loop protect packet sending interval and interface disable time. Conguration changes or expiration of the
disable time resets loop protection on the interface.

CIS-80MKV ROUTER
PRODUCT MANUAL
The device will display the message —- managed by CAPsMAN. You can now administer this access point from the conguration
page of the CIS router.
Remember to make give your access point a static DHCP reservation. View “Creating a Static DHCP Reservation” for more infor-
mation.
7. Managing Access points with the Wireless Manager
All CIS routers include a Wireless Manager that allows you to manage your access points from a single location. All changes to
the SSIDs, passwords and other options will be propagated to all of the access points on the network.
Enabling WiFi Manager on the Access Point
Obtain the IP address of the desired access point from the Leases in the DHCP Server section. Enter the IP address of the ac-
cess point in your browser, then sign in with the same default credentials. cis for the username, integration for the password.
Select Wireless in the left toolbar. Under the WiFi Interfaces tab, select Wi-Fi Manager.
Check the Enabled box, click Apply, then OK.

CIS-80MKV ROUTER
PRODUCT MANUAL
Viewing the Connected Access Points
On your CIS router, select the Wi-Fi Manager section in the left toolbar. You can see a network appear in the Interface tab. If
you select the WiFi Access points tab, you’ll be able to view the identity, MAC address and other information of the individual
access points.
Viewing Connected Devices
Select the Registration Table tab to view the connected devices

CIS-80MKV ROUTER
PRODUCT MANUAL
Changing the SSID of Managed Access Points
Select the SSID-Channel tab in the Wi-Fi Manager section. Click on the 2.4GHz network.
Enter the SSID you’d like to use in the SSID box. Click Apply then OK. Copy and paste the SSID into the SSID box for the 5 GHz
network so they match. This allows older devices to connect to the 2.4 GHz, and newer devices to connect to the 5 GHz network
using a single SSID.
Use the same SSID for 2.4 and 5 GHz
Copy and paste the SSID to ensure they match