Cisco Small Business SPA2102 Instruction Manual

Cisco Small Business
SPA2102, SPA3102, SPA8000, SPA8800, PAP2T
Analog Telephone Adapters
ADMINISTRATION
GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-17901-05
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go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco and any other company. (1110R)

Cisco Small Business ATA Administration Guide 3
Contents
Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 10
Comparison of ATA Devices 11
ATA Connectivity Requirements 14
PAP2T Connectivity 15
SPA2102 Connectivity 16
SPA3102 Connectivity 17
SPA8000 Connectivity 18
SPA8800 Connectivity 20
ATA Software Features 21
Voice Supported Codecs 21
SIP Proxy Redundancy 22
Other ATA Software Features 23
Chapter 2: Basic Administration and Configuration 31
Basic Services and Equipment Required 31
Downloading Firmware 32
Basic Installation and Configuration 32
Upgrading the Firmware for the ATA Device 32
Setting up Your ATA Device 33
Using the Administration Web Server 34
Connecting to the Administration Web Server 35
Setting Up the WAN Configuration for Your ATA Device 35
Registering to the Service Provider 37
Advanced Configurations 38
Upgrading, Rebooting, and Resyncing Your ATA Device 38
Upgrade URL 38
Resync URL 39
Reboot URL 39
Provisioning Your ATA Device 40
Provisioning Capabilities 40
Configuration Profile 41

Cisco Small Business ATA Administration Guide 4
Contents
Chapter 3: Configuring Your System for ITSP Interoperability 42
Network Address Translation (NAT) and Voice over IP (VoIP) 42
NAT Mapping with Session Border Controller 43
NAT Mapping with SIP-ALG Router 43
Configuring NAT Mapping with a Static IP Address 43
Configuring NAT Mapping with STUN 45
Determining the Routers NAT Mechanism 47
Firewalls and SIP 48
Configuring SIP Timer Values 48
Chapter 4: Configuring Voice Services 49
Supported Codecs 49
Using a FAX Machine 50
Fax Troubleshooting 51
Managing Caller ID Service 53
Silence Suppression and Comfort Noise Generation 55
Configuring Dial Plans 56
About Dial Plans 56
Editing Dial Plans 65
Secure Call Implementation 66
Enabling Secure Calls 66
Secure Call Details 67
Using a Mini-Certificate 68
Generating a Mini Certificate 68
SIP Trunking and Hunt Groups on the SPA8000 70
About SIP Trunking 71
Setting the Trunk Group Call Capacity 73
Inbound Call Routing for a Trunk Group 73
Contact List for a Trunk Group 74
Outgoing Call Routing for a Trunk Group 76
Configuring a Trunk Group 77

Cisco Small Business ATA Administration Guide 5
Contents
Trunk Group Management 78
Setting the Hunt Policy 80
Additional Notes About Trunk Groups 80
Chapter 5: Configuring Music on Hold 81
Using the Internal Music Source for Music On Hold 81
Using the Internal Music Source 81
Changing the Music File for the Internal Music Source 82
Configuring a Streaming Audio Server 83
About the Streaming Audio Server 83
Configuring the Streaming Audio Server 85
Using the IVR with an SAS Line 86
Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102 87
Connecting to PSTN and VoIP Services 87
How VoIP-To-PSTN Calls Work 88
One-Stage Dialing (SPA3102 and SPA8800) 88
Two-Stage Dialing (SPA3102) 89
How PSTN-To-VoIP Calls Work 90
Terminating Gateway Calls 91
VoIP Outbound Call Routing (SPA3102) 92
Configuring VoIP Failover to PSTN 93
Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)93
Other Options 94
PSTN Call to Ring Line 1 (SPA3102) 94
Symmetric RTP (SPA3102 and SPA8800) 94
Call Progress Tones (SPA3102 and SPA8800) 95
Call Scenarios 95
PSTN to VoIP Call with and Without Ring-Thru 96
VoIP to PSTN Call With and Without Authentication 96
Call Forwarding to PSTN Gateway (SPA3102 and SPA8800) 98

Cisco Small Business ATA Administration Guide 6
Contents
Appendix A: ATA Routing Field Reference 100
Router Status page 100
Product Information section 101
System Status section 101
WAN Status page 102
Internet Connection Settings section 102
Static IP Settings section 103
PPPoE Settings section 103
Optional Settings section 104
MAC Clone Settings section 105
Remote Management section 105
QOS Settings section 105
VLAN Settings section 106
LAN Status page 106
Networking Service section 106
LAN Networking Settings section 107
Static DHCP Lease Settings section 107
Application page 107
Port Forwarding Settings section 108
DMZ Settings section 108
Miscellaneous Settings section 109
System Reserved Ports Range section 109
Appendix B: ATA Voice Field Reference 110
Info page 111
Product Information section 111
System Status section 112
Line Status section 112
System Information section (PAP2T) 115
PSTN Line Status section (SPA3102) 115
Trunk Status section (SPA8000) 118

Cisco Small Business ATA Administration Guide 7
Contents
System page 119
System Configuration section 119
Internet Connection Type section (PAP2T) 120
Optional Network Configuration section (PAP2T) 120
Miscellaneous Settings section (not used with PAP2T) 121
SIP page 122
SIP Parameters section 122
SIP Timer Values (sec) section 124
Response Status Code Handling section 126
RTP Parameters section 127
SDP Payload Types section 129
NAT Support Parameters section 130
Trunking Parameters section (SPA8000) 133
Regional page 134
Call Progress Tones section 135
Distinctive Ring Patterns section 137
Distinctive Call Waiting Tone Patterns section 138
Distinctive Ring/CWT Pattern Names section 139
Ring and Call Waiting Tone Spec section 140
Control Timer Values (sec) section 141
Vertical Service Activation Codes section 143
Vertical Service Announcement Codes section (SPA2102, SPA8000) 149
Outbound Call Codec Selection Codes section 149
Miscellaneous section 151
Line page 155
Line Enable section 156
Streaming Audio Server (SAS) section 157
NAT Settings section 158
Network Settings section 159
SIP Settings section 160
Call Feature Settings section 163
Proxy and Registration section 164

Cisco Small Business ATA Administration Guide 8
Contents
Subscriber Information section 166
Supplementary Service Subscription section 167
Audio Configuration section 169
Gateway Accounts section (SPA3102) 174
VoIP Fallback to PSTN section (SPA3102 and SPA8800) 175
Dial Plan section 175
FXS Port Polarity Configuration section 177
VoIP-to-PSTN Gateway Setup section (SPA8800) 177
FXO Timer Values (sec) section (SPA8800) 179
PSTN Disconnect Detection section (SPA8800) 180
International Control section (SPA8800) 183
Call Forward, Speed Dial, Supplementary Services, and Ring Settings
(SPA8000 and SPA8800) 184
Trunk Group page (SPA8000) 185
Line Enable section 185
Network Settings section 185
SIP Settings section 186
Subscriber Information section 189
Dial Plan section 191
NAT Settings section 191
Proxy and Registration section 192
PSTN Line page (SPA3102) 194
Line Enable section 194
NAT Settings section 195
Network Settings section 195
SIP Settings section 196
Proxy and Registration section 199
Subscriber Information section 201
Audio Configuration section 202
Dial Plans section 205
VoIP-To-PSTN Gateway Setup section 206
VoIP Users and Passwords (HTTP Authentication) section 208

Cisco Small Business ATA Administration Guide 9
Contents
Ring Settings section 209
FXO (PSTN) Timer Values (sec) section 209
PSTN Disconnect Detection section 211
International Control (Settings) section 214
User page 216
Call Forward Settings section 217
Selective Call Forward Settings section 218
Speed Dial Settings section 218
Supplementary Service Settings section 219
Distinctive Ring Settings section 220
Ring Settings section 221
PSTN User page (SPA3102) 222
PSTN-To-VoIP Selective Call Forward Settings section 222
PSTN-To-VoIP Speed Dial Settings section 223
PSTN Ring Thru Line 1 Distinctive Ring Settings section 223
PSTN Ring Thru Line 1 Ring Settings section 223
Appendix C: Troubleshooting 224
Appendix D: Environmental Specifications 228
PAP2T 228
SPA2102 229
SPA3102 229
SPA8000 230
SPA8800 230
Appendix E: Where to Go From Here 231
Product Resources 231
Related Documentation 232

1
Cisco Small Business ATA Administration Guide 10
Introducing Cisco Small Business Analog
Telephone Adapters
This guide describes the administration and use of Cisco Small Business analog
telephone adapters (ATAs). These ATA devices are a key element in the end-to-
end IP Telephony solution. An ATA device provides user access to Internet phone
services through one or more standard telephone RJ-11 phone ports using
standard analog telephone equipment. The ATA device connects to a wide area IP
network, such as the Internet, through a broadband (DSL or cable) modem or
router. The ATA can be used with an onsite call-control system such as the
SPA9000 Voice System or legacy PBX, or with an Internet-based call-control
system.
Figure 1 ATA Deployment without Onsite Call Control
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