Cisco Telepresence MX800 Parts list manual

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
1
Cisco TelePresence MX800 Dual Replacement Guide
Replacement guide
for Cisco TelePresence MX800 Dual

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Table of contents
Introduction........................................................................................................... 3
Grilles and covers ................................................................................................. 6
Replace speaker grille and lower grille......................................................................7
Replace floor stand covers........................................................................................8
Replace side covers..................................................................................................9
Replace center top profile, camera cover and center back cover ..........................10
Speakers and cameras........................................................................................ 13
Replace a loudspeaker............................................................................................14
Replace dual camera module..................................................................................16
Codec and monitors............................................................................................ 23
Replace codec ........................................................................................................24
Replace PoE injector ...............................................................................................28
Replace monitor (mounted on a stand) ...................................................................30
Replace monitor (wall mounted)..............................................................................37
Appendix ............................................................................................................ 45
Part numbers for spare parts ..................................................................................46
Cisco contacts .................................................................................................... 47
Thank you for choosing Cisco!
Your Cisco product has been designed to give you
many years of safe, reliable operation.
This part of the product documentation describes
how to replace spare parts. Our main objective is to
address your goals and needs. Please let us know
how well we succeeded!
May we recommend that you visit the Cisco web
site regularly for updated versions of this guide.
The user documentation can be found on
http://www.cisco.com/go/mx-docs
How to use this guide
The top menu bar and the entries in the table of
contents are all hyperlinks. You can click on them to
go to the topic.

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Introduction

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
About this guide
This guide describes how to replace spare parts for
MX800 Dual.
The guide describes the steps required to remove
the parts. In order to install the replacement part, you
should follow the same steps in reverse order.
In addition to this Replacement guide, the following
documents are particularly useful when replacing parts.
• Cable schema
• Spare part list
• Installation guide(s)
These documents are available at the Cisco web site.
go to http://www.cisco.com/go/mx-docs and select
Maintain and Operate Guides or Install and Upgrade
Guides.
Ordering information
To place an order, please contact your local Cisco
representative or Cisco partner and refer to part
numbers as listed in this document.
Cisco Service and Support
Cisco and our partners provide a broad portfolio
of smart, personalized services and support. For
more information about these services, go to:
http://www.cisco.com/go/telepresenceservices
Products covered in this guide:
• Cisco TelePresence MX800 Dual
MX800 Dual has three mounting options: free
standing floor stand, floor stand secured to the
wall, and wall mount.

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
This procedure applies to the stand options (both free
standing and secured to the wall).
This procedure applies to the wall mount option.
Symbols
This guide covers both MX800 Dual mounted on a
floor stand and wall mounted.
The following symbols are used throughout the
guide to indicate which mounting option(s) a
procedure applies to.

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Cisco TelePresence MX800 Dual Replacement Guide
Grilles and covers
Replace speaker grille and lower grille......................................................................7
Replace floor stand covers........................................................................................8
Replace side covers..................................................................................................9
Replace center top profile, camera cover and center back cover ..........................10

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Replace speaker grille and lower grille
The grilles are fastened with magnets.
Pull out gently to remove a grille.
Spare parts:
• Speaker grille: CTS-MX800-DDC-TGR=
• Lower grille for systems mounted on a stand: CTS-MX800-D-LGR=
• Lower grille for wall-mounted systems: CTS-MX800-DWM-LGR=
Use gloves when handling the textile grilles.
Re-assembly:
The grilles snap to the magnets when put back in place.

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Spare part:
• CTS-MX800-D-FSK=
1
2
2
Replace floor stand covers
The center cover is click-fastened. Lift up to
remove the cover.
The left and right covers are fastened with
magnets. Pull out gently to remove the covers.
Re-assembly:
The left and right covers snap to the magnets
when put back in place. The center cover
click-fastens when put back in place.

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Spare part:
• CTS-MX800-MON-SCV=
Replace side covers
The covers are fastened with magnets.
Pull out gently to remove the covers.
Re-assembly:
The covers snap to the magnets when put back in place.

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Replace center top profile, camera cover and center back cover
Step 1: Remove the center top profile
Spare parts:
• Center back cover kit: CTS-MX800-D-CAMCV=
The center top cover is click-fastened. Pull out gently.
(page 1 of 3)

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Cisco TelePresence MX800 Dual Replacement Guide
The camera cover is fastened with magnets. Pull up gently.
Replace center top profile, camera cover and center back cover
Step 2: Remove the camera cover
(page 2 of 3)

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Cisco TelePresence MX800 Dual Replacement Guide
The center back cover is fastened with magnets.
Tilt the back cover out at the bottom, and slide it upward.
Replace center top profile, camera cover and center back cover (page 3 of 3)
Step 3: Remove the center back cover
Re-assembly:
In order to replace the covers, follow the steps in
reversed order.

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Cisco TelePresence MX800 Dual Replacement Guide
Speakers and cameras
Replace a loudspeaker............................................................................................14
Replace dual camera module..................................................................................16

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Replace a loudspeaker
Step 1: Remove the speaker grille
Spare part:
• CTS-MX700800-SPKR=
The speaker grille is fastened with magnets.
Pull out gently and lay it aside.
Use gloves when handling the textile grille.
(page 1 of 2)

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Cisco TelePresence MX800 Dual Replacement Guide
Replace a loudspeaker (page 2 of 2)
Step 2: Remove the loudspeaker
The same procedure applies for loudspeakers in all positions.
Re-assembly:
In order to install the new loudspeaker, follow the steps in reversed order.
Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector on
the back of the loudspeaker.
Remove screw.
PT4x10, Torx T20
2a 2b 2c

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Cisco TelePresence MX800 Dual Replacement Guide
Spare part:
• CTS-MXCAM-D=
Replace dual camera module
Step 1: Remove speaker grille and center top profile
The speaker grille is fastened with magnets, and the
center top profile is click-fastened.
Pull out the parts gently and lay them aside.
Use gloves when handling the textile grille.
(page 1 of 7)

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Cisco TelePresence MX800 Dual Replacement Guide
2
3
Replace dual camera module (page 2 of 7)
Step 2: Remove loudspeakers from positions 4, 5 and 6 above
left monitor and positions 2 and 3 above right monitor
This procedure is shown for loudspeaker 5 above the left monitor. Repeat
the procedure for loudspeaker 4 and 6 above the left monitor, and 2 and 3
above the right monitor.
When reconnecting a loudspeaker, make sure to connect the
correct cable. The cables are marked with the loudspeaker’s
position. Loudspeaker cable 1 above the right monitor is not used.
Loudspeaker
positions
1
2
3
4
5
6
4
6
5
Remove screw.
PT4x10, Torx T20
Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector on
the back of the loudspeaker.
2a 2b 2c

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Cisco TelePresence MX800 Dual Replacement Guide
1 × Speaker clip
Remove screw. Remove speaker clip.
1 × M4x8 (pan),
Allen key, 2.5 mm
Replace dual camera module (page 3 of 7)
Step 3: Remove center speaker clip
3a 3b

D15327.01 MX800 Dual Replacement Guide, MAY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Dual Replacement Guide
Left camera board
3
DAISY
CHAIN
VISCA
Camera assembly board
2
1
2
1
2
1
2
1
Right camera board
3
DAISY
CHAIN
VISCA
Replace dual camera module (page 4 of 7)
Step 4: Unplug camera cables
Only remove the cables shown here
The other cables are internal to the dual camera module
and should not be disconnected.

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Cisco TelePresence MX800 Dual Replacement Guide
Replace dual camera module (page 5 of 7)
Step 5: Unscrew camera screws
4 × M4x8 (pan),
Allen key, 2.5 mm
Remove 4 screws from
the front.
2 × M4x8 (pan),
Allen key, 2.5 mm
Remove lower screws.
5a
5b