Cisco StadiumVision SV-4K Quick reference guide

Cisco StadiumVision SV-4K Media Player Deployment Guide
Release 4.0
September 8, 2015
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Copyright © 2015 Cisco Systems, Inc. All rights reserved.

Contents
About This Guide vii
Revision History vii
Getting Started with the SV-4K Media Player 1
Workflow Summary to Get Started with the SV-4K Media Player 1
Information About the SV-4K Media Player Hardware 2
Operating Environment for the SV-4K Media Player 3
Dimensions of the SV-4K Media Player 3
Ports on the SV-4K Media Player 4
Cabling Information for the SV-4K Media Player 6
Other Cabling Considerations 6
SV-4K RS-232 Serial Pinout 7
Guidelines for Mounting the SV-4K 7
LEDs on the SV-4K Media Player 8
IRRemote for Cisco StadiumVision Director 11
IR Remote Sensor and IR Extender 11
Default Settings for the SV-4K Media Player 12
RS-232 Default Settings on SV-4K 12
Other Default Settings 12
Feature Summary for the SV-4K Media Player 12
Cisco StadiumVision Director Software Feature Map for the SV-4K 13
Unsupported SV-4K Hardware Features 14
Key Considerations for the SV-4K 15
Firmware Provisioning on the SV-4K 15
Auto-Provisioning on the SV-4K 16
IR Receiver for the SV-4K 16
Storage on the SV-4K 17
Synchronization on the SV-4K 17
Switch Communication on the SV-4K 17
© Cisco Systems, Inc. All rights reserved. iii

Best Practices for SV-4K Deployment 18
Using Bar Code Scanners and TVLabels at Installation Time 18
Installer Workflow Example 18
Planning the SV-4K Media Player Deployment 19
Workflow Summary to Plan Deployment of the SV-4K Media Player 19
Zones, Groups and Locations Planning 20
TV Planning for the SV-4K Media Player 20
TV Requirements for SV-4K Compliance 20
Guidelines for TVand Content Resolution with the SV-4K Media Player 21
Restrictions for Control Panel TV Display Specifications with the SV-4K Media Player 21
Configuring Resolution Under Control Panel Display Specifications 22
Network and Switch Planning 23
External DHCPServer Requirements 23
DHCPConfiguration Guidelines for the SV-4K Media Player 24
Connected Stadium Switch Requirements 24
Deploying the SV-4K Media Player 27
Workflow Summary to Deploy the SV-4K Media Player for the First Time 27
Prerequisites for SV-4K Deployment 28
Provisioning the SV-4K Firmware 28
Obtaining the SV-4K Firmware 29
Uploading the SV-4K Firmware From the Management Dashboard 29
Configuring the SV-4K for Auto-Registration 31
Configuring the SV-4K Global Settings 32
Information About Time Protocols and Synchronization on the SV-4K Media Players 32
How to Configure NTP and PTPon the SV-4K Media Players 34
Restrictions for PTP on the SV-4K Media Players 35
Guidelines for NTP and PTP on the SV-4K Media Players 35
NTPGuidelines 35
PTPGuidelines 36
Modifying the PTP and NTP Configuration on the SV-4K Media Players 37
Verifying PTPOperation for the SV-4K Media Player 39
Verifying the Deployment of the SV-4K Media Player 41
Verifying the SV-4K Startup Sequence 41
Startup Sequence Flow for the SV-4K Media Player 41
Monitoring and Maintaining the SV-4K Media Player 44
iv © Cisco Systems, Inc. All rights reserved.

Performing a Regular Reboot of the SV-4K Media Players 44
Verifying SV-4K Media Player Compliance 44
Clearing the Storage on the SV-4K Media Player 46
Clearing Registries on the SV-4K Media Player by Restoring Factory Defaults 48
Troubleshooting the SV-4K Media Player 49
Before You Begin Troubleshooting the SV-4K 49
RMA Process for the SV-4K 49
SV-4K Diagnostic URL 49
Troubleshooting PTPOperation for the SV-4K Media Player 50
Symptom: Local PNGs are not synchronized across SV-4K devices 50
Symptom: Playlists do not advance to the next content item on the SV-4K 51
Troubleshooting SV-4K Hardware Operation 52
Symptom: "Please Insert Card" message on SV-4K startup screen 52
Symptom: Pwr and Eth LEDs are not lit and no signs of activity on the SV-4K 53
Symptom: SV-4K Err or Err/Upd LEDs blinking 53
Symptom: SV-4K rebooting automatically after startup 53
Troubleshooting SV-4K TV and Video Display Problems 54
Symptom: Black screen on the SV-4K TVdisplay/no multicast video stream 54
Symptom: No local control when external volume strategy configured 55
Appendix: Management Dashboard Commands for the SV-4K Media Player 57
Auto-Registration Commands for the SV-4K Media Player 57
DMP Commands for the SV-4K Media Player 57
DMP Install Commands for the SV-4K Media Player 58
Global Settings Commands for the SV-4K Media Player 58
Monitoring Commands for the SV-4K Media Player 59
Switch Commands for the SV-4K Media Player 59
TV Commands for the SV-4K Media Player 59
Appendix: Serial Commands for the SV-4K Media Player 61
New SV-4K Serial Commands for RS-232 TV Control 61
Appendix: SV-4K and DHCP Option 43 63
© Cisco Systems, Inc. All rights reserved. v

vi © Cisco Systems, Inc. All rights reserved.

About This Guide
This guide is for installers and administrators of Cisco StadiumVision venues who are
responsible for both the physical installation and initial configuration of the SV-4k media
player with TVdisplays.
Revision History
Table 1 provides information about when this document was changed.
Table 1. Revision History Table
Date Description
September 8, 2015 Updated the document with the following changes:
lAdded topic "Operating Environment for the SV-4K Media
Player" on page3.
lReorganized the Management Dashboard commands content
in "Appendix: Management Dashboard Commands for the
SV-4K Media Player" on page57.
lPerformed general document and topic cleanup.
June 30, 2015 Updated the document with the following changes:
lEnhanced the "Troubleshooting the SV-4K Media Player" on
page49 and added several new troubleshooting topics.
lAdded the "RMA Process for the SV-4K" on page49.
lRevised the "SV-4K Diagnostic URL" on page49.
May 1, 2015 Updated for Cisco StadiumVision Director Release 4.0.0-525 with
the following changes:
lAdded information about the audio output port line-level
impedences in the "Ports on the SV-4K Media Player" on
page4.
lAdded support for the SPDIFport.
© Cisco Systems, Inc. All rights reserved. vii

Revision History
Date Description
May 1, 2015 (continued)
lModified the figure for auto-registration settings in
"Configuring the SV-4K for Auto-Registration" on page31
lRemoved the requirement for a second reboot of the SV-4K
device after configuring PTPsettings in "Modifying the PTP
and NTP Configuration on the SV-4K Media Players" on
page37.
March 20, 2015 Initial version for Cisco StadiumVision Director Release 4.0.0-402.
viii © Cisco Systems, Inc. All rights reserved.

Getting Started with the SV-4K Media
Player
This module provides a workflow summary with information about the SV-4K hardware,
software features, and key considerations before deploying the SV-4K media player.
It is intended for anyone who is responsible for installing and configuring the SV-4K
media player, and for anyone interested in understanding its general operation.
It includes the following topics:
lWorkflow Summary to Get Started with the SV-4K Media Player, Page 1
lInformation About the SV-4K Media Player Hardware, Page 2
lFeature Summary for the SV-4K Media Player, Page 12
lKey Considerations for the SV-4K, Page 15
lBest Practices for SV-4K Deployment, Page 18
Workflow Summary to Get Started with the SV-
4K Media Player
NOTE: Before you deploy the SV-4K media player, be sure that
you have already installed Cisco StadiumVision Director and that
you are familiar with the Cisco StadiumVision Director software.
Table 2 provides a summary of the tasks and related information to get familiar with the
SV-4K media player.
© Cisco Systems, Inc. All rights reserved. 1 of 68

Table 2. Getting Started Task Summary
Getting Started Task For more information see:
Understand the SV-4K hardware. l"Ports on the SV-4K Media Player" on
page4
l"Cabling Information for the SV-4K
Media Player" on page6
l"LEDs on the SV-4K Media Player" on
page8
l"IRRemote for Cisco StadiumVision
Director" on page11
l"Default Settings for the SV-4K Media
Player" on page12
Understand the SV-4K features. l"Unsupported SV-4K Hardware
Features " on page14
l"Cisco StadiumVision Director Software
Feature Map for the SV-4K" on page13
Understand the Differences Between the SV-4K and
Cisco DMP 4310G.
"Key Considerations for the SV-4K" on
page15.
Review deployment best practices. "Best Practices for SV-4K Deployment" on
page18
Perform pre-deployment site planning and
configuration.
"Planning the SV-4K Media Player
Deployment" on page19
Information About the SV-4K Media Player
Hardware
This section includes the following topics:
lOperating Environment for the SV-4K Media Player, Page 3
lDimensions of the SV-4K Media Player, Page 3
lPorts on the SV-4K Media Player, Page 4
lCabling Information for the SV-4K Media Player, Page 6
lGuidelines for Mounting the SV-4K, Page 7
lLEDs on the SV-4K Media Player, Page 8
lIRRemote for Cisco StadiumVision Director, Page 11
lDefault Settings for the SV-4K Media Player, Page 12
2 of 68 © Cisco Systems, Inc. All rights reserved.

Operating Environment for the SV-4K Media
Player
Table 3 describes the supported environment for proper operation of the SV-4K media
player.
Table 3. Supported Operating Environment for the SV-4K
Operating Environment Supported Conditions
Temperature 0° C to 40° C
Humidity Up to 90% maximum humidity, non-condensing
Dimensions of the SV-4K Media Player
The SV-4K media player is larger than the
Cisco DMP 4310G. Figure 1 shows the dimensions of the SV-4K device.
Figure 1. SV-4K Dimensions
© Cisco Systems, Inc. All rights reserved. 3 of 68

Ports on the SV-4K Media Player
Figure 2. SV-4K Front Panel
Table 4. SV-4K Front Panel Port Descriptions
Port Name Usage Description
Audio1Required only for connections that do not support
audio, such as HDMI-to-DVI connections from
SV-4K to the TV.
3.5 mm female audio
connector for analog stereo
signal.
IR The SV-4K does not have an internal infrared
receiver. You must use the included IR extender
cable to support an IRremote.
3.5 mm infrared in/out.
Serial Connect to TV serial port for control of the TV via
RS-232 commands.
RS-232 serial interface with
male DE-9 connector. This
connection is used for
TVcontrol.
USB Not supported. USB 2.0 port
1The analog audio out port is designed to drive line-level impedances in the higher Ohm range, such as
for commercial grade speaker systems. Headphones are typically just a few Ohms and not recommended
for use with this port.
4 of 68 © Cisco Systems, Inc. All rights reserved.

Figure 3. SV-4K Rear Panel
Table 5. SV-4K Rear Panel Port Descriptions
Port Name Usage Description
12V 5A Not for production use in
Cisco StadiumVision Director.
NOTE: The SV-4K is qualified for Cisco Sta-
diumVision Director using Power over Eth-
ernet (PoE+) via the Ethernet port.
60-watt/12-volt/5-amp power supply.
SPDIF Provides audio from the primary video
routed by Cisco StadiumVision
Director to the SPDIFport.
Sony/Phillips Digital Interface.
HDMIOut Connect to HDMI In port on the TV.
NOTE: Consumer Electronics Control
(CEC) is not supported.
High-Definition Multimedia Interface
(HDMI) output connector to transmit digital
audio/video content.
HDMI In Not supported. HDMIinput connector to receive digital
audio/video content from an HDMI-
enabled source.
USB 3.0
A B
Not supported. Two USB3.0 ports
(backward-compatible).
Ethernet Connect to switch network for PoE+. RJ-45 10/100/1000 Base-T Ethernet port.
© Cisco Systems, Inc. All rights reserved. 5 of 68

Cabling Information for the SV-4K Media Player
Table 6 describes the cables that ship with the SV-4K hardware.
Table 6. Cables Shipped with the SV-4K Hardware
Cable Length Purpose
HDMI-to-HDMI 2 M (Required) Connects the SV-4K HDMIOut (male) to the HDMIIn
(male) port on the TV for digital audio and video support.
RS-232 DE-9
DCE/DTE
Straight Through
2 M (Required for TVcontrol) Connects the SV-4K serial DTE (male) port
to a serial DCE (female) port on the TV.
IRExtender 2 M (Required for IRRemote) Connects to the IRport on the SV-4K front
panel to serve as an infrared signal receiver for the SV-4K.
Other Cabling Considerations
It is important for you to assess the ports available on the TVs at the venue so that you
can get any additional adapters or cable types that are needed to connect the SV-4K to
the TV.
Null Modem (Crossover) Cable
The SV-4K is a DTEserial device. Therefore, if the TV also has a DTE (male) serial
port, then you will need to use a null modem (crossover) cable for the TV control
connection.
HDMI-to-DVIAdapter
If the TVdoes not support HDMI In, then you cannot use the standard HDMI-to-
HDMIcable that ships with the SV-4K. However, if the TVsupports a DVI-D
connection, then you can acquire a DVIadapter for the HDMIcable to make the HDMI-
to-DVIconnection.
Since this type of connection only supports video, you will also need to connect the SV-
4K audio port to the audio input ports on the TV if audio support is required.
6 of 68 © Cisco Systems, Inc. All rights reserved.

Audio Cables
Audio cables are not generally needed. However, there are a couple of cases where
you might need to make an audio connection to the SV-4K:
lIf you need to support an HDMI-to-DVIconnection from the SV-4K to the TV since
this supports video only.
lIf you need to connect to external audio distribution equipment when audio is to
be distributed within an area.
SV-4K RS-232 Serial Pinout
Table 7 provides the pinout for the DE-9 serial connector on the front panel of the SV-
4K.
Table 7. SV-4K Serial DE-9 Pinout
Pin Description Pin Description
1 NC 2 Receive data into the
device
3 Transmit data out of the
device
4 Available 5V@500mA
5 Ground 6 NC
7 RTS 8 CTS
9 NC
Guidelines for Mounting the SV-4K
Consider the following guidelines before mounting the SV-4K:
lDoes not fit in Sunbrite cases that might be in use for some Cisco DMP 4310G
outdoor deployments.
lFull dimensions with mounting brackets:
196.20 mm long / 164.15 mm wide / 61.65 mm high
(7.72 in long / 6.46 in wide / 2.43 in high)
lWeight: 28 oz / 793.8 grams.
lAttach to the wall using the brackets on each side of the device using 4 screws
(one for each bracket slot) that measure between 3.5 mm and 4.2 mm in diameter.
lAvoid blocking the right side panel so that LEDs can be seen for troubleshooting.
lEnsure all air vents are clear for proper cooling.
© Cisco Systems, Inc. All rights reserved. 7 of 68

lChoose a location that works with the required IRextender cable for infrared
support.
Unlike the DMP 4310G, there is no IR receptor built into the SV-4K device.
IMPORTANT: The tested range is about 20 ft. However,
to achieve this range you must be sure to have the
receiver facing outward. The receiver is enclosed and not
visible.
LEDs on the SV-4K Media Player
The SV-4K has 8 LEDs in two banks of 4 on the right panel of the device. (Figure 4)
shows normal operation for the SV-4K on a Cisco StadiumVision network.
Figure 4. SV-4K LED Bank
NOTE: Some of the LEDs apply to hardware features that are
not enabled for Cisco StadiumVision Director Release 4.0.
Table 8 identifies the SV-4K LEDs that are applicable to operation in Cisco
StadiumVision Director Release 4.0.
8 of 68 © Cisco Systems, Inc. All rights reserved.

Table 8. SV-4K LED Descriptions
LED LED LED LED
1Svr
N/A
2WiFi
N/A
3Eth
(green)
Flashes
when
connecting
to Ethernet
network.
Displays
when
connected.
4µSD
N/A
5Err (red)
Flashes a
certain
number of
times to
indicate
errors
(Table 9).
6Upd
(yellow)
Flashes
when the
device is
being
upgraded.
The
Update
and Error
LEDs will
flash in
unison to
indicate
an error
during
firmware
update
(Table
10).
7Pwr
(green)
Displays
when the
device is
powered
on and not
in reset
mode.
8Bsy(green)
Flashes when
there is file-
system activity.
© Cisco Systems, Inc. All rights reserved. 9 of 68

Table 9. Error (Err) LEDDescriptions
Error LED
(number of
flashes)
Description
2 Unspecified error.
3 Device is in network recovery mode and using DHCPOption 43 to contact Cisco
StadiumVision Director for provisioning.
4 No upgrade file found.
5 Failed to load kernel module.
or
OSinitialization failed (Init shell script failed).
6 Board is not capable of running the current firmware version.
7 A piece of on-board hardware is not working correctly.
8 Problem related to storage device (USBor SD card). (Not applicable in Release 4.0)
9 Problem related to the registry/NAND.
10 The autorun script encountered a load/run error.
11 WiFi related error.
12 Unable to find a bootable image.
13 The root file system has failed verification, which is used to detect whether the file
system has been tampered with. You can recover a unit that is showing this error code
by performing an update using safe mode.
14 Boot loader failure.
Table 10. Update (Upd) LED Descriptions
Update LED(number
of flashes) Description
2 Erase failed.
3 Write failed.
4 Verify failed.
5 Failed to find UBI partition.
6 Attempt to write unsigned CFE to unit with secure boot enabled.
7 Failed to find UBIpartition.
8 Failed to create/attach UBI partition.
9 Unexpected error.
10 Upgrade script exited abnormally.
11 Upgrade took longer than expected.
12 Update completed but update file could not be deleted.
10 of 68 © Cisco Systems, Inc. All rights reserved.

IRRemote for Cisco StadiumVision Director
Both the Cisco DMP 4310G and the SV-4K media players use the same IRRemote
device shown in Figure 5. Generally, the IRRemote is used for TV control. However,
even if you are not using the IR Remote for TVcontrol, it is important to realize that the
IRRemote also allows you to get information to troubleshoot the media player.
NOTE: The IRRemote is not automatically shipped with the
Cisco StadiumVision Director media players and must be
ordered separately.
Figure 5 shows the description for each of the buttons on the Cisco StadiumVision
Director IRRemote.
Figure 5. Cisco StadiumVision IRRemote Button Descriptions
IR Remote Sensor and IR Extender
Unlike the DMP 4310G, the IR extender is required for the SV-4K media player
because the SV-4K does not have its own IR receiver. For more information, see the
"Guidelines for Mounting the SV-4K" on page7.
The IR remote also is a critical troubleshooting tool so it is important to ensure that all
media players can be IR-controlled even if it is not needed during normal operation.
© Cisco Systems, Inc. All rights reserved. 11 of 68

Default Settings for the SV-4K Media Player
The SV-4K device ships from the factory with certain default settings. Upon running the
start-up sequence and in communication with Cisco StadiumVision Director, the SV-4K
default settings are changed.
RS-232 Default Settings on SV-4K
After processing the HTML run-time module from Cisco StadiumVision Director, the
SV-4K is set to the following RS-232 default settings:
NOTE: The SV-4K uses the same defaults as the Cisco DMP
4310G, which matches the default settings of most TVs.
lBaud—9600 (factory default is 115200)
lParity—None
lData Bits—8
lStop Bits—1
lFlow Control—None (factory default is hardware flow control only)
For information about the new RS-232 commands for the SV-4K, see "Appendix: Serial
Commands for the SV-4K Media Player" on page61.
Other Default Settings
By default, the following functionality is disabled on the SV-4K media player:
lSecure Shell (SSH)
lVideo encoding
Feature Summary for the SV-4K Media Player
This section includes the following topics:
lCisco StadiumVision Director Software Feature Map for the SV-4K, Page 13
lUnsupported SV-4K Hardware Features , Page 14
12 of 68 © Cisco Systems, Inc. All rights reserved.