Cisco Dms-dmp-4300g User manual

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User Guide for Cisco Digital Media Player

Device Manager 5.2.x

March 13, 2012

Text Part Number: OL-15764-03

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User Guide for Cisco Digital Media Player Device Manager 5.2.x

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CONTENTS

PART

1Before You Use DMPDM

CHAPTER

1Health and Safety Overview 1-1

General Precautions 1-2

Protect Against Electrostatic Discharge 1-2

Regulatory Compliance and Safety Information 1-2

CHAPTER

2DMP Specifications 2-1

Environmental Conditions 2-1

Site-Specific Conditions 2-3

Physical Interfaces (I/O Ports) 2-4

DMP 4305G 2-4

DMP 4310G 2-4

DMP 4400G 2-4

Power Cord Options 2-6

Internal LEDs 2-8

CHAPTER

3Welcome 3-1

Concepts 3-1

About This Guide 3-1

DMP Overview 3-2

DMPDM 3-2

TVzilla 3-3

Cisco Hinter 3-3

Optional DMP Accessories 3-4

Consider How You Will Use and Manage Your DMP 3-5

Understand DMP Modes 3-5

Manage One DMP in Isolation 3-5

Centrally Manage Digital Signage Services 3-6

Centrally Manage IPTV Services 3-6

Centrally Manage Sports and Entertainment Venue Services 3-7

CHAPTER

4Connect to a Power Source 4-1

Concepts 4-1

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DMP 4310G Notice Regarding Power over Ethernet (PoE) 4-1

Procedures 4-2

Receive Electrical Power from a 100V–240V AC Socket 4-2

Receive Electrical Power from 802.3af Power over Ethernet (PoE) 4-3

CHAPTER

5Connect to a Network 5-1

Concepts 5-1

Understand Whether the IP Address Will Be Static or Dynamic 5-1

Procedures 5-2

Connect Over Ethernet 5-2

Connect Over Wireless (802.11 b/g) 5-2

CHAPTER

6Connect to a Presentation System 6-1

Concepts 6-1

Understand S-Video Limitations 6-2

Understand How HDMI and DVI Differ 6-2

Understand Which Displays Work Best with DMPs 6-3

Understand How to Choose Media Signal Cables 6-3

Understand How to Work Around the Low Signal Quality of Composite Video 6-5

Procedures 6-5

Use an HDMI Connection 6-5

Use a Connection that Combines HDMI with DVI 6-6

Connect to a Touchscreen 6-7

Connect to an Analog Display or Projector 6-8

PART

2Use DMPDM

CHAPTER

7Log in to DMPDM 7-1

Procedures 7-1

CHAPTER

8Start Here 8-1

Concepts 8-1

DMPDM Workflow 8-1

DMPDM Differences by Firmware Release and DMP Model 8-2

DMPDM on a DMP 4305G 8-2

DMPDM on a DMP 4310G 8-3

DMPDM on a DMP 4400G 8-4

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Procedures 8-4

Save Configured Settings 8-5

Restart Your DMP 8-6

Rare but Essential Tasks 8-6

Configure NTP Settings for Time-Dependent Features, As Needed 8-6

Restore Factory Default Settings 8-7

Investigate Which DMP Firmware Updates Are Available 8-8

Upgrade (or Downgrade) DMP Firmware 8-10

View DMP Hardware and Firmware Versions 8-11

Reference 8-11

UI Reference Topics 8-11

CHAPTER

9DMP Access and Security Settings 9-1

Concepts 9-1

Understand DMP User Accounts and Passwords 9-1

Understand Whether to Change DMP Passwords Centrally 9-2

Procedures 9-2

Edit the Splash Screen Duration to Obscure the DMP IP Address 9-2

Protect Your DMP from Unauthorized Management 9-4

Manage and Edit Passwords 9-5

Enable or Disable Types of Access to Your DMP 9-6

Enable or Disable Centralized Management 9-7

Reference 9-7

SSL Encryption Ciphers That DMPs Support 9-7

UI Reference Topics 9-8

Elements to Define Centralized Management Settings 9-8

Elements to Define Management Services 9-8

Elements to Define DMPDM Login Credentials 9-9

CHAPTER

10 Configure Settings for Touchscreens, Projectors, and Displays 10-1

Concepts 10-1

Overview 10-1

Example Settings for DMP Display Attributes 10-1

Procedures 10-2

Choose and Calibrate a Touchscreen Driver 10-2

Configure Video Output 10-4

Adjust DMP Display Attributes 10-5

Adjust Horizontal and Vertical Settings 10-6

Reprogram the Buttons on Your Handheld Remote Control 10-6

Contents

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Reference 10-7

UI Reference Topics 10-7

UI Reference: Elements to Define Attributes of a DMP Display 10-7

UI Reference: Elements to Define DMP Display Dimensions 10-10

CHAPTER

11 Configure Network Settings 11-1

Concepts 11-1

Glossary 11-1

Wi-Fi Protected Access. WPA is a standards-based, interoperable security enhancement that strongly

increases the level of data protection and access control for existing and future wireless LAN

systems. It is derived from and will be forward-compatible with the upcoming IEEE 802.11i standard.

WPA leverages TKIP for data protection and 802.1X for authenticated key management. 11-3

Understand WEP Keys and Passphrases 11-3

Workflow to Define Wi-Fi Settings 11-4

Partial Support for Cisco Medianet 2.1 Features 11-5

Understand Medianet Autoconfiguration for DMP 4310G Endpoints 11-5

Information That Medianet and DMPs Exchange 11-6

Restrictions 11-6

Procedures 11-8

Activate Medianet Support on a DMP 4310G 11-8

Configure HTTP Proxy Server Settings for a DMP 4310G 11-9

Configure a Wireless Network Connection 11-11

Prepare Your DMP to Use a Static IP Address Over Ethernet 11-14

Assign a Static IP Address to a Wireless DMP 4400G 11-16

Show the Assigned IP Address 11-16

Reference 11-16

Network Settings Reference 11-17

UI Reference: Elements to Define Basic Network Settings 11-17

FAQs and Troubleshooting 11-18

DMP Network Connectivity 11-18

CHAPTER

12 File Storage 12-1

Concepts 12-1

Understand Internal Storage Capacity 12-1

Performance Guidelines for Local Storage 12-2

Local Storage Restrictions for DMP 4310G 12-2

Procedures 12-2

Define Storage Settings 12-2

Manage Permissions for Internal Storage 12-2

Contents

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Mount or Unmount a Network Share 12-3

Reference 12-3

UI Reference Topics 12-3

UI Reference: Elements to Define Internal Storage Settings 12-4

UI Reference: Elements to Define Network Share Settings 12-4

CHAPTER

13 Browser Settings (‘TVzilla’) 13-1

Concepts 13-1

Understand URL Behaviors 13-1

Understand Content Substitution (‘Failover’) 13-2

Stage 1: Sequence of Operations 13-2

Stage 2: Sequence of Operations 13-3

Stage 3: Sequence of Operations 13-4

Supported Fonts 13-4

Procedures 13-5

Adjust TVzilla Settings 13-5

Show TVzilla in Full-Screen Mode 13-5

Adjust Whether TVzilla is Transparent, Translucent, or Opaque 13-6

Specify Which URL to Load in TVZilla 13-6

Enable Syslog 13-7

Reference 13-7

UI Reference Topics 13-8

Browser Settings Reference 13-8

CHAPTER

14 Configure Video and Audio Settings 14-1

Concepts 14-1

Performance Factors 14-1

Understand Jitter 14-1

Understand the Jitter Buffer 14-1

Understand Presentation Time Stamp (PTS) Values 14-2

Understand System Time Clock (STC) Values 14-2

Understand Why PTS-STC Discrepencies Flood the Buffer and Cause Latency 14-2

Guidelines 14-2

Limit and Reduce Latency 14-2

Workflows 14-3

Workflow to Play Assets from the Memory Card 14-3

Procedures 14-3

Configure Settings 14-3

Adjust Jitter Buffer Control (Advanced Multicast) Settings 14-3

Contents

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Turn Full-Screen Video Mode On or Off 14-4

Play Media 14-4

Play Assets from a USB Flash Drive 14-4

Watch or Stop Video from a UDP Multicast Stream 14-5

Watch or Stop Video from an HTTP URL 14-5

Watch or Stop Video from a File Stored on Your DMP 14-6

Reference 14-6

UI Reference Topics 14-6

UI Reference: Elements to Define Video Multicast Settings 14-6

UI Reference: Elements to Define Video URLs 14-7

UI Reference: Elements to Play Locally Stored Video 14-7

UI Reference: Elements to Define Jitter Buffer (Advanced Multicast) Settings 14-8

ART

Before You Use DMPDM

CHAPTER

1-1

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Health and Safety Overview

Revised November 24, 2010

• General Precautions, page 1-2

• Protect Against Electrostatic Discharge, page 1-2

• Regulatory Compliance and Safety Information, page 1-2

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any

equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for

preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the

translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

• Read the installation instructions before connecting the system to the power source. Statement 1004

• The device is designed to work with TN power systems. Statement 19

• The power supply must be placed indoors. Statement 331

• This equipment is intended to be grounded. Ensure that the host is connected to an earth ground during normal use.

• When installing the unit, always make the ground connection first and disconnect it last.

Use only the Cisco-supplied combination of power cord, plug, and adapter—if any—that shipped with the equipment, or which you

ordered separately. Otherwise, if you use other such supplies, including similar supplies that Cisco might sell for use with similar

equipment, you:

• Might damage or destroy data, equipment, or other property.

• Might cause any combination of electrical shock, electrical fire, injury, or loss of life.

• Will void the warranties for Cisco equipment.

• Do not work on the system or connect or disconnect cables during periods of lightning activity.

• This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device

is rated not greater than: 120 VAC, 15A U.S. (240 VAC, 10A international)

• The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

• To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN

ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use

caution when connecting cables.

• Installation of the equipment must comply with local and national electrical codes.

• Ultimate disposal of this product should be handled according to all national laws and regulations.

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Chapter 1 Health and Safety Overview

General Precautions

Observe the following precautions.

• Never open the equipment. Only an authorized technician should service its components.

• If any of the following conditions occur, unplug the equipment and contact an authorized technician.

–

The power cable, extension cord, or plug is damaged.

–

Any foreign object has entered the equipment.

–

The equipment has been exposed to or any liquid.

–

The equipment has been dropped or damaged.

–

The equipment does not operate correctly when you follow its operating instructions.

• Do not spill anything on the equipment.

• Observe extension cord and power strip ratings. Make sure that the total ampere rating of all

products plugged into the extension cord or power strip does not exceed 80 percent of the extension

cord or power strip ampere ratings limit.

• Do not modify power cords or plugs. Consult a licensed electrician or your power company for site

modifications. Always follow your local and national wiring rules.

Protect Against Electrostatic Discharge

Static electricity might harm sensitive components. To prevent this damage, discharge static electricity

from your body before you touch equipment. You can also take the following steps to prevent damage

that might result from electrostatic discharge.

• When transporting equipment, first place it in an antistatic container or packaging.

• Do not leave equipment where other people can handle and possibly damage it.

• Take additional care when handling equipment during cold weather. Heating reduces indoor

humidity and increases static electricity.

Regulatory Compliance and Safety Information

See http://cisco.com/en/US/products/ps7220/prod_installation_guides_list.html.

CHAPTER

2-1

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DMP Specifications

Revised March 13, 2012

• Environmental Conditions, page 2-1

• Site-Specific Conditions, page 2-3

• Physical Interfaces (I/O Ports), page 2-4

• Internal LEDs, page 2-8

Environmental Conditions

Table 2-1 describes the temperature, humidity, and altitude ranges that a DMP can tolerate.

DMP 4305G DMP 4310G DMP 4400G

Table 2-1 Environmental Tolerance Ranges

Measurable Condition Model Supported Range

Temperature (Ambient)

Operating— long-term or short-term

DMP 4305G Min. 41°F 5°C

Max 104°F 40°C

DMP 4310G Min. 32°F 0°C

Max. 122°F 50°C

DMP 4400G Min. 41°F 5°C

Max 104°F 40°C

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Chapter 2 DMP Specifications

Environmental Conditions

Nonoperating or storage

DMP 4305G Min. –4°F –20°C

Max. 140°F 60°C

DMP 4310G Min. –4°F –20°C

Max. 158°F 70°C

DMP 4400G Min. –4°F –20°C

Max 140°F 60°C

Relative Humidity (Noncondensing; Ambient)

Operating

DMP 4305G Min. 20 percent

Max. 85 percent

DMP 4310G Min. 10 percent

Max. 85 percent

DMP 4400G Min. 20 percent

Max. 85 percent

Nonoperating or storage

DMP 4305G Min. 0percent

Max. 95 percent

DMP 4310G Min. 0percent

Max. 95 percent

DMP 4400G Min. 0percent

Max. 95 percent

Altitude (Above sea level)

Operating, nonoperating, and storage

DMP 4305G Min. 0 ft 0 m

Max. 13,780 ft 4,200 m

DMP 4310G Min. 0 ft 0 m

Max. 13,780 ft 4,200 m

DMP 4400G Min. 0 ft 0 m

Max. 13,780 ft 4,200 m

Table 2-1 Environmental Tolerance Ranges (continued)

Measurable Condition Model Supported Range

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Chapter 2 DMP Specifications

Site-Specific Conditions

Assess each location where you might want to use this equipment.

Adequate Shelter Install and use this equipment indoors— or outdoors in a covered area.

• Never install or use it in a wet environment.

• Never install or use it near radiators or other heat sources.

Supported Voltage There are— at most— only two supported methods to power this equipment.

• Use the standard electrical power cord that came with the equipment. Cord length determines

the maximum possible distance from the equipment to any AC electrical outlet that it can use. The

outlet itself must use standard voltage for your locale, within the range from 100V to 240V. We

recommend that you use a surge suppressor, line conditioner, or uninterruptable power supply

(UPS). Please position all cables and power cords carefully. Route all cables, the power cord, and

the plug so that they cannot be stepped on or tripped over. Never allow anything to rest on

equipment cables or cords.

• Use 802.3af power over Ethernet (PoE), assuming that your equipment model supports

this feature. We describe PoE setup elsewhere in this guide. To learn if your equipment model

supports this feature, see its datasheet at http://cisco.com/go/dms/dmp/datasheets.

DHCP Access Each new DMP (and each DMP on which you restore factory-default settings) uses DHCP to obtain its

first IP address. Therefore, a DHCP server must be reachable from the site where you set up a DMP.

Later, after your DMP is fully configured, it can use either static or dynamic IP addressing.

Signal Integrity When physical cables are too long, the signals that they carry can degrade. Signal loss can also affect

wireless connections—

including the infrared connection between a DMP and its remote control. When

signal integrity suffers, equipment performance suffers.

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Chapter 2 DMP Specifications

Physical Interfaces (I/O Ports)

Table 2-2 on page 2-5 describes the connectors, sensors, and buttons on each DMP model.

DMP 4305G

DMP 4310G

DMP 4400G

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Chapter 2 DMP Specifications

Physical Interfaces (I/O Ports)

Table 2-2 DMP Interfaces

Category and Subcategory Chassis Label

DMP 4305G

DMP 4310G

DMP 4400G

Electrical Power

DC input

voltage

5V • POWER 5V DC 10 0

12V • DC 12V 010

• Power DC 0 0 1

PoE1IEEE 802.3af • RJ-45 010

Network Connectivity

Wired2Fast Ethernet 10/100 • 10/100 10 0

• RJ45 010

Gigabit Ethernet310/100/1000 • RJ-45 0 0 1

Wireless4IEEE 802.11b/g • Antenna 0 0 1

Debugging (for Cisco use only)

—• CONSOLE 010

Media Signal

Wired5Video connectors HDMI 1.1 • HDMI 101

HDMI 1.36010

Component7• YPbPr/

S-Video

010

• S-VIDEO/

YPbPr

10 0

• S-Video 0 0 1

Composite8• CVBS 1091

Audio connectors 3.5mm jack10 • Audio 01 1

RCA • SPDIF 0 0 1

• RIGHT 10 0

• LEFT 10 0

Infrared

Wired Receiver extension 3.5 mm jack • IR Extension 01 1

Wireless Receiver Sensor for remote control11 • —1 1 1

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Chapter 2 DMP Specifications

Physical Interfaces (I/O Ports)

Power Cord Options

Serial (Comm Ports)

Wired Data USB 1.0 • USB 10 0

USB 2.012 02 2

RS-232

(9-pin DB9 to 9-pin DB9)

• RS232 101

RS-232

(9-pin DB9 to 3.5 mm jack)

010

Human

Power On/Off Button • Power 010

Device Reset Recessed button • Reset 1 1 1

1. IEEE 802.3af interface with integrated switching regulator.

2. Category 5 or better. Maximum length: 328 ft (100 m). For any distance greater than 165 ft (50 m), we recommend that you use Category 5e or Category 6

certified Ethernet cabling. For installation behind walls, we recommend plenum-rated cabling unless it does not satisfy the requirements set forth in your

regional building code. We do not ship any Ethernet cable with any DMP model. You must obtain this cable separately.

3. Wake-on-LAN.

4. Supporting EAP-FAST, WEP, WPA, and WPA2.

5. For maximum supported media signal cable lengths, see the “Understand How to Choose Media Signal Cables” section on page 6-3. Each video and audio

signal cable that we ship with DMPs is 6 ft (approximately 1.83 m) long.

6. Backward-compatible to HDMI 1.1.

7. Use an S-Video signal cable with a YPbPr-to-S-Video adapter to transmit and receive YPbPr data signals.

8. When image signals are transmitted through a composite cable, image quality suffers. When you use a composite cable and your DMP shows any

web-based media, small text might be difficult to read in TVzilla. To work around this limitation, you can lower the browser resolution setting in DMPDM.