Cisco UC 320W Instruction Manual

Cisco Small Business
Unified Communications UC 320W
ADMINISTRATION
GUIDE

Unified Communications UC 320W Administration Guide 2
Contents
Chapter 1: Installing the Unified Communications System 6
Before You Begin 6
Getting to Know the Cisco UC 320W 8
Mounting the Cisco UC 320W 10
Installation Guidelines 10
Environmental Considerations 10
Wall Mounting Instructions 11
Connecting the Equipment 15
Installing Your Phones and Attendant Consoles 19
Installing the Phone 20
Cisco SPA 301 Connections 20
Cisco SPA 303 and SPA 500 Series Connections 21
Installing a Desk Stand (Optional) 22
Mounting a Phone to a Wall (Optional) 23
Reversing the Handset Retention Tab 28
Connecting the Power 31
Connecting a Phone to the Network 32
Connecting a Phone with an Ethernet Cable 32
Connecting a Cisco SPA 525 Model Phone to the UC 320W Wireless Voice
Network 32
Connecting Attendant Consoles 33
Connecting a PC to a Phone (Optional) 37
Connecting Wired and Wireless Headsets (Optional) 38
Verifying Phone Startup 40
Upgrading the Phone Firmware 40
Chapter 2: Getting Started in the Configuration Utility 41
Launching the Configuration Utility 41
Features of the User Interface 42
Features of the Help System 43
Starting a New Configuration 44
Backing Up the Configuration or Saving a Session 45
Restoring or Reloading a Session 46

Unified Communications UC 320W Administration Guide 3
Contents
Sending Feedback to Cisco 47
Logging Out 47
Chapter 3: System Readiness 48
Setting Up System Access 48
Localizing Your System with Regional Settings 49
Configuring the WAN (Internet) Connection 50
Configuring the Time Settings 54
System Readiness Summary 54
Chapter 4: Updates 56
Managing SPA 8800 Gateways 56
Managing IP Phones 57
Upgrading the Firmware 58
Adding Licenses 59
Chapter 5: Managing the LAN Settings 61
Configuring the Virtual Networks for Voice and Data 61
Configuring the Wireless Network 63
Port Forwarding 64
Network Summary 65
Chapter 6: Configuring Line (FXO) Ports, Phone (FXS) Ports, and IP Telephone (SIP/BRI) Ser-
vices 66
Configuring Line (FXO) Ports for Traditional Telephone Service 66
Configuring Phone (FXS) Ports for Analog Devices 67
Configuring SIP/BRI Trunks for Voice over IP Services 68
Trunks Summary 70
Chapter 7: System Features 71
System Automation 71
Schedule 73
Configuring Extension Length and Internal Dialing 74
Configuring the Music Settings 76
System Feature Summary 77

Unified Communications UC 320W Administration Guide 4
Contents
Chapter 8: Managing Users and Phone Assignments 78
Managing Users 78
Assigning Phones to Users 81
Users/Phones Summary 82
Chapter 9: Managing Shared Lines, Shared Extensions, and Phone Buttons 83
Setting Up Shared FXO Lines 83
Setting Up Shared Extensions 85
Configuring the Phone Buttons for Users 88
Buttons Summary 90
Chapter 10: Inbound Call Routing 91
Call Paging 91
Setting Up Hunt Groups 93
Configuring the Auto Attendant 97
Setting Up AA Menus and Submenus 97
AA Prompts 99
Call Forwarding 101
Routing Inbound Calls 102
Viewing the Directory and Adding External Numbers 104
Call Routing Summary 105
Chapter 11: Reviewing the Settings and Applying the Configuration 106
Site Summary 106
Applying the Configuration 107
Chapter 12: Status 108
General PBX Status 108
Phones Status 109
Voicemail Box Status 110
Trunk Status 110
Network Status 111
Status Log 112

Unified Communications UC 320W Administration Guide 5
Contents
Appendix A: How Do I ... ? 113

1
Unified Communications UC 320W Administration Guide 6
Installing the Unified Communications System
This chapter explains how to install your Unified Communications System.
Refer to these topics:
•Before You Begin, page 6
•Getting to Know the Cisco UC 320W, page 8
•Mounting the Cisco UC 320W, page 10
•Connecting the Equipment, page 15
Before You Begin
Minimum Requirements
•Computer with web browser and Adobe Flash Player version 9.0.124 or
later
•Cisco SPA 500 Series IP phones
•Cisco PA100 power adapters for IP phones or Cisco ESW 500 Series
Ethernet switch (or equivalent) for Power over Ethernet
•Ethernet cables to connect IP phones and computers
Optional Equipment and Services
For this function... you need:
Traditional Telephone
Service (FXO Lines)
Active telephone service account.
Internet Telephone Service
(Voice over IP)
Active accounts for Internet service
and Internet telephone service.
Optional: Integrated access device
such as DSL or cable modem.

Installing the Unified Communications System
Getting to Know the Cisco UC 320W
Unified Communications UC 320W Administration Guide 7
1
Getting to Know the Cisco UC 320W
Default Settings
Front Panel
ISDN (BRI) Service Active ISDN (BRI) service account
and up to four Mediatrix™ 4400
Digital Gateways. Connect the Cisco
UC 320W and gateways to a Cisco
SA 500 Series Security Appliance
or equivalent router.
Additional LAN ports and
Power over Ethernet
Cisco ESW 500 Series Power over
Ethernet switch or equivalent switch
with Cisco Discovery Protocol.
Additional FXO and FXS
ports for phone lines and
analog equipment
Cisco SPA 8800 IP Telephone
Gateway with 4 FXO ports and 4
FXS ports. Connect up to two
gateways.
Additional phone buttons for
receptionist phone
Cisco SPA 500S Expansion Modules
(attendant consoles). Connect up to
two consoles to each IP phone.
For this function... you need:
Parameter Default Value
Username
cisco
Password cisco
LAN IP 192.168.10.1
DHCP Range 192.168.10.100 to 149
Netmask 255.255.255.0
Voice VL AN 10.1.1.x
195715
1 2 3 4 5 6 78
UC 320W
9

Installing the Unified Communications System
Getting to Know the Cisco UC 320W
Unified Communications UC 320W Administration Guide 8
1
Back Panel
1POWER/SYS On - Normal operation. Slow flashing - Booting up. Fast
flashing - Upgrading firmware. Off - No power.
2LAN On - Connected to a device. Flashing - Sending or receiving data.
Off- Not connected.
3WAN On - Connected to WAN. Flashing - Sending or receiving data. Off-
Not connected.
4PHONE (FXS) On - Service is available on the port, and the port is not in
use. Slow Flashing - Service is available and the attached phone is off
hook (in use). Off - The port is disabled.
5LINE (FXO) On - PSTN line loop detected. Slow Flashing - FXO port is
off hook (i.e, the port is in use). Off - Not connected.
6WLAN On - Wireless radio is on. Flashing - Sending or receiving data.
Off - Disabled.
7VM On - Voice mail is enabled. Fast Flashing - System is full. Slow
flashing - Retrieving or recording voice mail. Off - Disabled.
8USB For future use.
9WPS On - WiFi Protected Setup succeeded. Slow flashing - Setup is in
progress. Fast flashing - Setup error. Off - Not in use.
1LINE (FXO) Connect phone lines for traditional telephone service.
2PHONE (FXS) Connect an analog phone or fax machine.
3WAN Connect to the broadband network access device or to an uplink
port on an Ethernet switch that is connected to the Internet.
4LAN Connect IP phones and other network devices.
5LINE OUT Connect to an external speaker system.
6LINE IN Connect to an external music source for music on hold service
(optional).
7Power Connect to a power source. Use only the provided power
adapter.
1 2 3 4 5 6 7

Installing the Unified Communications System
Mounting the Cisco UC 320W
Unified Communications UC 320W Administration Guide 9
1
Side Panel
Mounting the Cisco UC 320W
Installation Guidelines
•Ensure adequate air flow.
•Do not place anything on top of the Cisco UC 320W.
•Ensure that the Cisco UC 320W is level and stable.
Environmental Considerations
•Storage Temperature (sea level): -22° F to 140° F (-30° C to +60° C)
•Operating Temperature (sea level): 32°F to 104°F (0°C to 40°C)
•Relative Humidity (sea level): 5 to 95% RH (non-condensing)
1For future use.
2Reset - Press and hold for 10 seconds to restore the factory default
settings.
3For future use.
1 32

Installing the Unified Communications System
Mounting the Cisco UC 320W
Unified Communications UC 320W Administration Guide 10
1
Wall Mounting Instructions
The UC 320W can be oriented horizontally or vertically.
Horizontal Orientation
STEP 1 Drill the holes as shown.
Recommended hardware (not included): #6 (0.1380 in. diameter) pan-head
tapping screws, 3/4-in. (19mm), with anchors for sheet rock installation.
STEP 2 Insert the screws so that the heads protrude about 4 mm from the wall.

Installing the Unified Communications System
Mounting the Cisco UC 320W
Unified Communications UC 320W Administration Guide 11
1
STEP 3 Mount the UC 320W as shown.
195109
LINE (FXO) PHONE
(FXS) WAN/10/100/1000 LAN(10/100/1000) LINE IN LINE OUT Power
122VDC
432 1 4321
4mm

Installing the Unified Communications System
Mounting the Cisco UC 320W
Unified Communications UC 320W Administration Guide 12
1
Vertical Orientation
STEP 1 Drill the holes as shown.
Recommended hardware (not included): #6 (0.1380 in. diameter) pan-head
tapping screws, 3/4-in. (19mm), with anchors for sheet rock installation.
STEP 2 Insert the screws so that the heads protrude about 4 mm from the wall.

Installing the Unified Communications System
Mounting the Cisco UC 320W
Unified Communications UC 320W Administration Guide 13
1
STEP 3 Mount the UC 320W as shown.
195111
4mm
LINE (FXO) PHONE
(FXS) WAN/10/100/1000 LAN(10/100/1000) LINE IN LINE OUT Power
122VDC
4321 4321

Installing the Unified Communications System
Connecting the Equipment
Unified Communications UC 320W Administration Guide 14
1
Connecting the Equipment
STEP 1 Connect the Cisco UC 320W to your Internet service.
194789
UC 320W
WWW

Installing the Unified Communications System
Connecting the Equipment
Unified Communications UC 320W Administration Guide 15
1
STEP 2 Connect the IP phones. Do not connect to power at this point.
* Various switch models are available. Connect the Cisco UC 320W to an uplink
port on the Ethernet switch. Refer to the documentation for your switch.
194786
UC 320W 1-4
1-4 IP Phones
(PA 100 Power Adapters Required)
194787
UC 320W
ESW 500 Series Ethernet Switch 1-24
More than 4 IP Phones
(Ethernet Switch Required *)
OR

Installing the Unified Communications System
Connecting the Equipment
Unified Communications UC 320W Administration Guide 16
1
STEP 3 Optionally, connect phone lines.
STEP 4 Optionally, connect other devices, such as analog phone, fax machine, external
speaker, or external music source. Do not connect to power at this point.
194788
UC 320W 1-4
UC 320W

Installing the Unified Communications System
Connecting the Equipment
Unified Communications UC 320W Administration Guide 17
1
STEP 5 Connect the devices to power in the following order:
a. Broadband network device (if applicable)
b. Secure router (if applicable)
c. Cisco UC 320W
d. Ethernet switch (if applicable)
e. IP phones (if not using PoE)
f. Other devices
The system will begin updating phone and gateway firmware and the basic
configuration. You may see them reboot several times. This is normal.
Congratulations! You have connected the equipment for your Unified
Communications system.
UC 320W
194792

Installing the Unified Communications System
Connecting the Equipment
Unified Communications UC 320W Administration Guide 18
1

Installing the UC 320W and Phones
Installing Your Phones and Attendant Consoles
Unified Communications UC 320W Administration Guide 19
1
Installing Your Phones and Attendant Consoles
This section includes information about physically connecting devices and
equipment that might benefit the users of the Cisco IP phones at your site.
•Installing the Phone, page 20
•Installing a Desk Stand (Optional), page 22
•Mounting a Phone to a Wall (Optional), page 23
•Connecting the Power, page 31
•Connecting a Phone to the Network, page 32
•Connecting Attendant Consoles, page 33
•Connecting a PC to a Phone (Optional), page 37
•Connecting Wired and Wireless Headsets (Optional), page 38
•Verifying Phone Startup, page 40
•Upgrading the Phone Firmware, page 40

Installing the UC 320W and Phones
Installing the Phone
Unified Communications UC 320W Administration Guide 20
1
Installing the Phone
Refer to these illustrations to connect the handset and power. On all models other
than the Cisco SPA 301, you also can connect a PC to your phone.
Cisco SPA 301 Connections