Cisco IE-3000-8TC Instruction Manual

Administration Guide for Cisco Business Edition 3000, Release
8.6(4)
First Published: June 21, 2012
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Text Part Number: OL-27022-01

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CONTENTS
Preface Preface xvii
Purpose xvii
Audience xvii
Organization xvii
Conventions xviii
Obtaining Documentation and Submitting a Service Request xix
Cisco Product Security Overview xix
PART I Introduction to Cisco Business Edition 3000 1
CHAPTER 1 Overview of Cisco Business Edition 3000 3
Benefits of Deploying Cisco Business Edition 3000 3
Components of the Cisco Business Edition 3000 System 3
The Cisco Business Edition 3000 Server 4
USB Support 5
Cisco-Provided .xls Data Configuration File 7
Phones 8
Attendant Console 9
Video Support 9
Voicemail 10
Auto Attendant 13
Gateway 15
SPA8800 Gateway 18
Overview 19
Configure the Related Connections on the Cisco Business Edition 3000 GUI 19
Add SPA8800 connections from the PSTN Connections page 19
Edit SPA8800 connections from the PSTN Connections page 20
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Delete SPA8800 connections from the PSTN Connections page 20
Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000
GUI 21
Add a SPA8800 analog phone from the Phones page 21
Edit a SPA8800 analog phone from the Phones page 21
Delete a SPA8800 analog phone from the Phones page 22
Edit SPA8800 devices from the Devices page 22
Delete SPA8800 devices from the Devices page 22
DID and ELIN configuration 22
PSTN Connection Settings 23
Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive
Voice Response 23
Configure settings for TFTP on the SPA8800 GUI 24
SPA8800 Feature Codes 25
SPA8800 Limitations 25
SIP Trunking 26
Limitations of SIP Trunking 27
E1 R2 Connections 28
Connection Pack 28
Installing the Connection Pack File 29
Carrier Selection Profiles for Brazil 30
Connection Groups 31
Best Practices for Using DHCP for Acquiring IP Addresses 32
IP Addressing 32
DNS and Hostname Resolution 33
SFTP Server 33
Support for Computer Telephony Integration 34
Support for Voicemail with Email Integration 34
Common Configuration Concepts in Cisco Business Edition 3000 35
Network Settings 35
Dial Plans 36
Sites 39
Remote Management of Cisco Business Edition 3000 using Cisco OnPlus 42
Signing on to Cisco Business Edition 3000 using Cisco Onplus 43
Usage Profiles 44
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Users, Departments, Phones, and Lines 46
Significant Behavior of SIP Trunk 48
Incoming 302 Moved Temporarily 48
Incoming OOD REFER Message Handling 49
Calling Party Transformation 49
Connected Party Transformation 50
Attendant Group 50
Hunt Lists 51
Call Pickup Groups 51
Example of Typical Deployment Model 53
CHAPTER 2 Frequently Asked Questions 55
Signing in to the Cisco Business Edition 3000 First Time Setup Wizard 67
Signing in to the Cisco Business Edition 3000 Administrative Interface 67
Signing in to the Cisco Business Edition 3000 User Preferences Interface 68
Accessing the Icons on the Page 68
Accessing the Buttons On the Page 69
Finding Your Configuration 69
Deleting Your Configuration 70
Adding Your Configuration 71
Editing Your Configuration 71
Copying (Duplicating) Configuration 72
MCS 7890-C1 will not power up. Why not? 72
Connecting a USB DVD Drive 73
Disconnecting a USB DVD Drive 73
CHAPTER 3 Working with the Cisco-Provided .xls Data Configuration File 75
When You Can Use the Cisco-provided .xls Data Configuration File 75
Considerations for Using the Cisco-provided .xls Data Configuration File 76
For Both the Initial Deployment and Bulk Insertion of Users and Phones After Initial
Deployment 77
For the Initial Deployment Only 77
For Bulk Insertion of Users and Phones After Initial Deployment 78
Network Tab Settings 78
Date and Time Tab Settings 80
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PSTN Gateway Tab Settings 80
Dial Plan Tab Settings 81
Block Rules Tab Settings 83
Abbreviated Dialing Tab Settings 83
Sites Tab Settings 84
Usage Profiles Tab Settings 86
Phones Tab Settings 89
Users Tab Settings 91
CHAPTER 4 Cisco User Connect Licensing 95
Checklist for Licensing Before You Add a Phone to the System 95
Understanding How Licensing Works 96
Understanding The License Types 97
Understanding How Borrowing and Loaning of Licenses Works 99
Interactions and Restrictions 101
Working with Licenses 101
Obtaining Licenses 101
Installing a License File 102
Viewing Contents of the License File 103
Viewing Status for Licensing 103
Viewing the Number of Licenses That Are Used and Available 103
Backing Up and Restoring License Files 104
Deleting License Files 104
Understanding the Error Messages for Licensing 104
CHAPTER 5 Phone Features 107
Ad hoc Conference 108
Barge 108
Call Back 109
Call Divert 110
Call Forward All 112
Call Forward Busy 112
Call Forward No Answer 112
Call Hold and Resume 113
Call History 113
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Call Park 113
Call Pickup 114
Call Transfer (Direct and Consultative) 114
Call Waiting 114
Caller ID 115
Cisco Extension Mobility 115
Cisco Web Dialer 116
Click to Call 116
Distinctive Ringing 116
Do Not Disturb 116
Meet-Me Conference 117
Music On Hold 118
Mute/Volume Control 119
Phone Applications 119
Reach Me Anywhere 119
Rollover Lines 120
Shared Lines 120
Speed Dials 121
Busy Lamp Feature (BLF) 121
Voicemail 122
PART II Checklists for Common Configuration Tasks 123
CHAPTER 6 Checklists To Review Before Deployment 125
Gathering Customer Data Before a Deployment 125
Setting Up the Customer Network and Central Site 126
Using a Cable to Set Up Server Access to the Network 127
Using the Cisco Network Configuration USB Flash Drive 128
Questions to Ask Your Customer 129
CHAPTER 7 Checklists for Configuring the Gateway 133
Installing the Gateway 133
Configuring the Gateway for the First Time 133
Editing the Gateway Configuration 135
Deleting the Gateway 137
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CHAPTER 8 Checklists for Users, Departments, Lines, and Phones 139
Adding a User to the System 140
Adding a Phone for a User 141
Adding a Department and a Public-Space Phone 143
Setting Up the Cisco VG224 Analog Phone Gateway for Fax 143
Setting Up Ad hoc Conferences 144
Setting Up Barge 144
Setting Up Call Divert 144
Setting Up Call Forward All 145
Setting Up Call Forward Busy 145
Setting Up Call Forward No Answer 145
Setting Up Call Park 146
Setting Up Call Pickup 146
Setting Up Cisco Extension Mobility 146
Setting Up Do Not Disturb 147
Setting Up Meet-Me Conferences 147
Setting Up Music On Hold 147
Setting Up Phone Applications 148
Setting Up Rollover Lines 149
Setting Up Reach Me Anywhere 149
Setting Up Shared Lines 150
Setting Up Speed Dials 150
Setting Up Voicemail 150
Setting Up Attendant Group 151
Setting Up Auto Attendant 151
Setting Up the System So that Incoming Calls Reach the Operator 152
Setting Up the System So that Incoming Calls Reach the Auto Attendant 152
Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is
Not Available 153
Configuring Dial by Name on Auto Attendant 153
Configuring Cisco Mobile Client Support for Users 154
Checklist for Configuring Cisco Mobile Client Support for Users 155
CHAPTER 9 Checklists for Backups, Upgrades, and Configuration Export 157
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Backing Up Your Data 157
Upgrading Cisco Business Edition 3000 158
Reverting to a Previous Version of Cisco Business Edition 3000 160
Exporting Your Data and Importing to Cisco Unified Communications Manager Business
Edition 5000 160
PART III Field Descriptions for the Graphical User Interfaces 163
CHAPTER 10 Add or Edit Call Pickup Group Settings 165
CHAPTER 11 Administrator Settings 169
CHAPTER 12 Attendant Group Settings 173
CHAPTER 13 Auto Attendant Settings 175
Auto Attendant with One Menu for All Hours 175
Auto Attendant with Different Menus for Open and Closed Hours 177
CHAPTER 14 Backup Settings 181
CHAPTER 15 Call Detail Reports 185
Date Range and Time Zone 186
Summary Tab 186
Call Details Tab 187
Call Details Report Offloading 189
Remote Server Parameter Settings 190
Customize Call Classification Settings 191
CHAPTER 16 Carrier Selection Profiles Settings 193
CHAPTER 17 Country/Locale Settings 197
CHAPTER 18 Cisco Extension Mobility Report 199
CHAPTER 19 Configuration Export Settings 201
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CHAPTER 20 Connection Groups 205
CHAPTER 21 Date and Time Settings 209
CHAPTER 22 Department Settings 211
CHAPTER 23 Devices Settings 215
CHAPTER 24 Diagnostics Settings 217
Collect Logs 217
USB Flash Drive 218
Packet Capture 219
Ping 220
Gateway Loopback 220
PCM Capture 221
CHAPTER 25 Dial Plan Settings 223
Dial Plan Settings 223
Translation Rules Settings 226
Block Rules Settings 228
Abbreviated Dialing Settings 230
Application Dial Rules Tab Settings 232
CHAPTER 26 Hunt List Settings 235
CHAPTER 27 Health Summary 239
CHAPTER 28 License Settings 241
CHAPTER 29 Music On Hold Settings 243
CHAPTER 30 Network Settings 245
CHAPTER 31 Phones Settings 249
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CHAPTER 32 Phone Applications Settings 251
CHAPTER 33 Post-Setup Wizard 253
CHAPTER 34 PSTN Connection Settings 257
PSTN Connection Settings 258
Connection Type 259
Device 259
Adding/Editing a Device 261
Provider 262
Connection Settings 262
Connection Type: E1 PRI 263
Connection Type: T1 PRI 271
Connection Type: T1 CAS 280
Connection Type: SIP Trunk 283
Connection Type: FXO 294
Connection Type: E1 R2 300
Digit Discard Instructions Settings 308
Calling Party Transformations Settings 310
CHAPTER 35 Reach Me Anywhere Settings 311
CHAPTER 36 Restart/Shutdown Settings 317
CHAPTER 37 Restore Settings 319
CHAPTER 38 Search Settings 323
CHAPTER 39 Setup Mode Settings 327
CHAPTER 40 Sites Settings 329
Configuring Central Site 331
Configure Remote Site 339
Configure Remote User Site 347
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Configuring Logical Partitioning 354
Dial Plan Pattern Settings 355
SPA Dial Plan Patterns 358
CHAPTER 41 System Notifications Settings 361
CHAPTER 42 Summary Settings 363
CHAPTER 43 Upgrade Settings 365
CHAPTER 44 Installed Software Settings 371
CHAPTER 45 Usage Profiles Settings 373
General Tab 373
Phone Button Template Tab 378
Phone Features Tab 379
Phone Application Tab 383
CHAPTER 46 User Settings 385
CHAPTER 47 User Preferences Settings 393
CHAPTER 48 Voice Feature Settings 403
CHAPTER 49 Voicemail Notification Settings 407
PART IV Troubleshooting in Cisco Business Edition 3000 409
CHAPTER 50 Troubleshooting Overview 411
Troubleshooting Tools 411
Troubleshooting Tips 411
Related Topics 412
CHAPTER 51 How to Diagnose a Problem 413
Troubleshooting Using MCS 7890-C1 LEDs 414
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Troubleshooting from the Health Summary Page 416
Troubleshooting From the Diagnostics Page 418
Troubleshooting When You Cannot Access the Graphical User Interfaces 419
Troubleshooting by Using Cisco Diagnostics USB 419
Troubleshooting with the Network USB Flash Drive When You Cannot Access the
Administrative Interface 422
Troubleshooting Using the System LED 424
CHAPTER 52 Troubleshooting Issues 427
A critical internal software component is down and the system must be restarted 429
The conference bridge is experiencing an issue 429
The system has reached maximum capacity for multiparty conferencing 429
A large number of devices (phones) are unable to register with the system possibly indicating
a problem with the internal network or network services 430
The gateway is experiencing an issue 430
One or more gateway ports are unable to communicate with the telephone network 431
The system is unable to communicate with the telephone network through the SIP trunk 431
Problems have been detected with the gateways connecting the system to the telephone
network 432
The system is unable to offload call detail records 432
The maximum storage capacity for call detail records has been exceeded 433
The DNS service is incorrectly configured or unreachable 433
A required service failed 433
A problem has been detected with the system hardware 434
A firmware update is required for MCS 7890 434
An MCS 7890 is experiencing hardware issues 434
An MCS 7890 requires a BIOS recovery 434
Windows 7 435
Linux 435
Automatic Mode 436
Manual Mode 436
The system is experiencing sustained high CPU usage 437
The system is nearing maximum memory capacity 437
The system is nearing maximum processing capacity 437
The system has reached maximum capacity for calls going through the telephone network 438
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The system is nearing maximum call capacity 438
The system has experienced an internal software error and must be restarted 438
A phone failed to register 439
PSTN calls are not established due to the value of the Called Party type number 439
Product licensing is out of compliance 440
The system has overheated and must be powered off and then restarted 440
The system fan is not operating properly and the system must be powered off and then
restarted 440
The system CPU voltage is too high and the system must be powered off and then
restarted 440
The system has experienced an error with voicemail and auto attendant services and must
be restarted 440
The system has experienced an error with voicemail and auto attendant services and must
be restarted 441
The system has reached capacity for voicemail and auto attendant calls. Voicemail and auto
attendant services are unreachable 441
Voicemail and auto attendant capacity is reduced due to an unresponsive connection 442
The system has experienced an error with voicemail and auto attendant services and must
be restarted 442
Due to an internal problem the system is running very low on hard disk space 442
A VM/AA service is utilizing a large amount of CPU resources 442
The system has experienced an error with voicemail and auto attendant services and must
be restarted 443
How do I Enable or disable T1/E1 and ECAN Statistics Logging? 443
The phone is registered but automatically resets 444
The phone has one-way audio 444
A phone call cannot be established 444
Operator Assisted and Transit Network Dialing does not always work 445
A gateway is not listed in the Site Gateway Usage list 445
When you choose Local Gateways a remote gateway is listed in the Local Gateway list 445
Local gateway is not listed in the Local Gateway list 445
Gateways from a deleted site are no longer used 446
Problems reported with the SPA8800 446
Order of the PSTN Gateways used to route calls changes 447
Upgrade of the Cisco Business Edition 3000 software failed 447
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Text displays in English not in my chosen locale 448
The restore of data failed 448
Cannot delete SPA8800 phone/connection 448
Unable to make calls to local mobile phone numbers 449
Outgoing PSTN calls take a long time to get established 449
Upgrade of Connection Pack fails during installation 450
Cisco OnPlus is unable to discover Cisco Business Edition 3000 450
The system is unable to connect to the outgoing email server used for sending System
Notifications email 450
The system is unable to authenticate with the outgoing email server used for sending System
Notifications 451
The system experiences an issue on generating a System Notifications email 451
CHAPTER 53 Reimaging or Replacing the Cisco Business Edition 3000 Server 453
Reimaging an MCS 7890-C1 453
Using a Network Cable to Set Up Server Access to the Network 456
Using the Cisco Network Configuration USB Flash Drive 457
Performing Upgrade Using an USB Flash Drive 458
Performing COP file Installation Using an USB Flash Drive 460
Performing a Server Recovery 461
Replacing the Cisco Business Edition 3000 Server 461
CHAPTER 54 Cisco Business Edition 3000 TCP and UDP Port Usage 463
Port Descriptions 463
Glossary 465
References 466
IETF TCP/UDP Port Assignment List 466
CHAPTER 55 Opening a Case with Cisco Technical Assistance Center 467
Information You Will Need 468
Required Preliminary Information 468
Network Layout 468
Problem Description 469
General Information 469
Online Cases 469
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Related Topics 469
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Preface
This preface describes the purpose, audience, organization, and conventions of this guide and provides
information on how to obtain related documentation.
•Purpose, page xvii
•Audience, page xvii
•Organization, page xvii
•Conventions, page xviii
•Obtaining Documentation and Submitting a Service Request, page xix
•Cisco Product Security Overview, page xix
Purpose
The Administration Guide for Cisco Business Edition 3000 provides conceptual information about Cisco
Business Edition 3000 and its components as well as tips for setting up features by using the Cisco Business
Edition 3000 First Time Setup Wizard and the Cisco Business Edition 3000 Administrative Interface.
Audience
The Administration Guide for Cisco Business Edition 3000 provides information for network administrators
who are responsible for managing the Cisco Business Edition 3000 system. This guide requires knowledge
of telephony and IP networking technology.
Organization
The following table shows the organization of this guide:
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DescriptionPart
Introduction to Cisco Business Edition 3000
Provides an overview of the Cisco Business Edition 3000 system, including the
components that you need to use the system; provides an overview of working in the
GUIs; provides information on licensing
Part 1
Configuration Checklists for Cisco Business Edition 3000
Provides information on how to perform common tasks, such as setting up music on
hold or configuring shared lines
Part 2
Field Descriptions for the Graphical User Interfaces
Provides the descriptions for the fields that display in the various GUIs
Part 3
Troubleshooting in Cisco Business Edition 3000
Provides information on how to troubleshoot your Cisco Business Edition 3000 system
Part 4
Conventions
This document uses the following conventions:
DescriptionConvention
Commands and keywords are in boldface.boldface font
Arguments for which you supply values are in italics.italic font
Elements in square brackets are optional.[ ]
Alternative keywords are grouped in braces and separated by vertical bars.{ x | y | z }
Optional alternative keywords are grouped in brackets and separated by vertical
bars.
[ x | y | z ]
A nonquoted set of characters. Do not use quotation marks around the string or
the string will include the quotation marks.
string
Terminal sessions and information the system displays are in screen font.screen font
Information you must enter is in boldface screen font.boldface screen font
Arguments for which you supply values are in italic screen font.italic screen font
This pointer highlights an important line of text in an example.——>
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Preface
Conventions

DescriptionConvention
The symbol ^ represents the key labeled Control - for example, the key combination
^D in a screen display means hold down the Control key while you press the D
key.
^
Nonprinting characters, such as passwords, are in angle brackets.< >
Notes use the following conventions:
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Note
Tips use the following conventions:
Means the information contains useful tips.Tip
Cautions use the following conventions:
Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
Caution
Warnings use the following conventions:
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar
with standard practices for preventing accidents.
Warning
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information,
see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised
Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority
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Preface
Obtaining Documentation and Submitting a Service Request

to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws
and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/
ear_data.html.
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Preface
Cisco Product Security Overview