Cisco MCS-78 Series Administrator guide

Cisco MCS-78XX Boot Error Codes
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
POST
POST Error Message
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Related Information
Introduction
This document is designed to help you determine the root cause of bootup
issues on the Cisco Media Convergence Server (MCS)-78xx servers.
Prerequisites
Requirements
Cisco recommends that you have knowledge of this topic:
zCisco MCS-78xx server administration
Components Used
The information in this document is based on these software and hardware versions:
zCisco MCS-78xx series servers
zCisco MCS-78xx Operating System (OS) V2000.x or later
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live,
make sure that you understand the potential impact of any command.
Conventions
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Refer to Cisco Technical Tips Conventions for more information on document conventions.
POST
Power-On-Self-Test (POST) is a series of diagnostic tests that run automatically when the system is
turned on (small program contained in the BIOS). Most of the POST errors in this document are general.
However, others are related to Compaq-specific hardware.
POST checks these assemblies to ensure that the computer system functions properly:
zSystem ROM
zKeyboard
zPower supply
zSystem board
zMemory
zMemory expansion boards
zControllers
zDiskette drives
zHard drives
zProcessor power modules
zFans
POST Error Message
If POST finds an error in the system, an error condition is indicated by an audible or visual message. If
an error code displays on the screen during POST or after you reset the system, use the instructions in
the POST Error Messages table found in this document.
Note: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration
Utility.
These utilities can be downloaded from the Compaq/HP web site per these steps:
1. Go to 'http://welcome.hp.com/country/us/en/support.html?pageDisplay=support'. You are then
redirected to http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?
lang=en&cc=us&swItem=MTX-UNITY-I13227&jumpid=reg_R1002_USEN .
The HP/Com
p
a
q
search window a
pp
ears.
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2. Fill out the exact model and OS of your server, then click Locate Software.
The Software/drivers page for this particular model appears.
3. Click Utilities.
4. Download the Diagnostics Utility and System Configuration Utility from this page.
Note: The blue LED which is located at the front and rear of an HP MCS 78XX server is called
the Unit Identification light (UID). The UID is a feature of all DL servers that allows the user to
distinguish which server they are working on in the rack. The UID can be lit from the CIM
console, as well as at the server by pressing either the front or rear UID button. Once lit, the LED
is blue in order to help the user identify the unit.
The Recommended Action column lists the steps necessary to correct the problem. After completion of
each step, run the Diagnostics program to verify whether the error condition is corrected. If the error
code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure
until Diagnostics no longer detects an error condition.
Error Code Audible
Beeps
Probable
Source of
Problem
Recommended
Action
A Critical Error occurred
prior to this power-up. None
A
catastrophic
system error,
which cause
the server to
crash, has
been logged.
Run
Diagnostics.
Replace failed
assembly as
indicated.
Unsupported Processor Detected
System Halted 1 long,
1 short
Processor not
supported by
current
system ROM.
Check
documentation
for supported
processors, and
if supported,
remove the
processor and
update the
system to latest
ROM.
FATAL ROM ERROR: The
System ROM is not
properly programmed.
1 long,
1 short
ROM
programmed
in factory
incorrectly.
Replace the
physical ROM
part.
101 - ROM Error 1 long,
1 short System ROM checksum.
Run
diagnostics.
Replace failed
assembly as
indicated.
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101 - I/O ROM Error None Options
ROM
checksum.
Run
diagnostics.
Replace failed
assembly as
indicated.
102 - System Board Failure None
DMA, timers,
or other
system
boards have
failed.
Replace the
system board.
Run the
Compaq
System
Configuration
Utility.
104 - ASR-2 Timer Failure None System board
failure.
Run
diagnostics.
Replace failed
assembly as
indicated.
162 - System Options
Not Set 2 short Configuration
incorrect.
Run the
System
Configuration
Utility and
correct.
163 - Time & Date Not Set 2 short
Invalid time
or date in
configuration
memory.
Run the
System
Configuration
Utility and
correct.
172 - Configuration Nonvolatile
Memory Invalid None
Nonvolatile
configuration
corrupt or
jumper
installed.
Run the
System
Configuration
Utility and
correct.
177 - Configuration Not Complete None Incomplete
system
configuration.
Run the
System
Configuration
Utility and
correct.
178 - Processor Configuration
Invalid None
Processor
type or step
does not
match
configuration
memory.
Run the
System
Configuration
Utility and
correct.
180 - Log Reinitialized None N/A N/A
Run
diagnostics.
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201 - Memory Error None RAM failure. Replace failed
assembly as
indicated.
203 - Memory Address Error None RAM failure.
Run
diagnostics.
Replace failed
assembly as
indicated.
207 - Invalid Memory
Configuration - check DIMM
(SIMM) Installation None
Memory
module
installed
incorrectly.
Verify
placement of
memory
modules.
208 - Invalid Memory Speed -
Check DIMM (SIMM) Installation 1 long,
1 short
The speed of
the memory
is too slow: o
xx00 =
expansion
board, o 00yy
= system
board.
The speed of
the memory
modules must
be 60 ns.
Verify the
speed of the
memory
modules
installed and
replace if
slower than 60
ns.
209 - Memory Detection Failure.
Check Memory Installation 1 long,
1 short Unable to size memory.
Check DIMM
Installation and
if error persists,
call the
Compaq
service
provider.
211 - Cache Switch Set
Incorrectly None
Switch not
set properly
during
installation or
upgrade.
Verify switch
settings.
212 - System Processor
Failed/Mapped out 1 short Processor in
slot x failed.
Run
diagnostics and
replace failed
processor.
214 - DC-DC Converter Failed None
PowerSafe
Module (DC-
DC
Converter)
failed.
Run
diagnostics.
Replace failed
assembly as
indicated.
PPM
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215 - Processor Power Module
has lost Redundancy
in Socket x None
(Processor
Power
Module)
(DC-DC
Converter)
has lost
redundancy.
Run
Diagnostics.
Replace failed
assembly as
indicated.
216 - Voltage Regulator Module
for Processor x
no longer redundant. None Redundancy
failed in
PPM.
Replace the
PPM to restore
redundancy.
216 - Processor PPM has
lost Redundancy Module X None
Indicated
PPM (DC-
DC
Converter)
has lost
redundancy.
Replace failed
assembly as
indicated.
218 - Cache Accelerators
Not Installed.
System Halted. None
Cache
Accelerators
not installed
or improperly
installed.
Check the
Cache
Accelerator
installation.
219 - Tag Update Rules
SRAM Failure.
System Halted None Catastrophic
chipset
failure.
Call the
Compaq
service
provider.
219 - Snoop Rules SRAM Failure.
System Halted None Catastrophic
chipset
failure.
Call Compaq
service
provider.
220 - Cache Accelerator
Slot x initialization Failed.
System Halted. None
Cache
Accelerator
in slot x
improperly
installed or
bad.
Check Cache
Accelerator
installation and
if properly
installed,
replace.
221 - Power Fault On
Processor Bus X None
A PPM on
indicated bus
is in a failed
state.
Run
Diagnostics.
Replace failed
assembly as
indicated.
301 - Keyboard Error None Keyboard
failure.
Turn off the
computer, then
reconnect the
keyboard.
301- Keyboard Error or Test
Fixture Installed None Keyboard
failure. Replace the keyboard.
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zz-301 - Keyboard Error None
Keyboard
failure. (zz
represents the
Keyboard
Scan Code.)
1. A key is
stuck. Try to
free it. 2.
Replace the
keyboard.
303 - Keyboard Controller Error None
System
board,
keyboard, or
mouse
controller
failure.
1. Run
Diagnostics. 2.
Replace failed
assembly as
indicated.
304 - Keyboard or System
Unit Error None
Keyboard,
keyboard
cable, or
system board
failure.
1. Make sure
the keyboard is
attached.
2. Run
Diagnostics to
determine
which is in
error.
3. Replace the
part indicated.
40X - Parallel Port X Address
Assignment Conflict 2 short
Both external
and internal
ports are
assigned to
parallel port
X.
Run the
System
Configuration
Utility and
correct.
601 - Diskette Controller Error None
Diskette
controller
circuitry
failure.
1. Make sure
the diskette
drive cables are
attached.
2. Replace the
diskette drive
and/or cable.
3. Replace the
system board.
605 - Diskette Drive Type Error 2 short Mismatch in
drive type.
Run the
System
Configuration
Utility to set
the diskette
type correctly.
Both external Run the
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1151 - Com Port 1 Address
Assignment Conflict 2 short
and internal
serial ports
are assigned
to COM1.
System
Configuration
Utility and
correct.
1152 - Com Port 2, 3, or
4 Address Assignment Conflict 2 short
Both external
and internal
serial ports
are assigned
to COM2,
COM3, or
COM4.
Run the
System
Configuration
Utility and
correct.
1610 - Temperature violation
detected. Waiting for
system to cool. 2 short
Ambient
system
temperature
is too hot.
Check the fan
in the system
environment.
1611 - Fan Failure detected. 2 short Required fan
not installed
or spinning. Check fans.
1611 - I/O Fan (Fan X)
failure detected. 2 short I/O fan has
failed. Replace the failed fan.
161l - CPU Fan (Fan X)
failure detected. 2 short CPU fan has
failed. Replace the failed fan.
1612 - Primary power
supply failure. 2 short Primary
power supply
has failed.
Replace power
supply as soon
as possible.
1613 - Low System Battery
on power. None
Real time
clock system
battery is
running low.
Run
diagnostics.
Replace failed
assembly as
indicated.
1615 - Power Supply Failure,
Power Supply Unplugged,
or Power Supply Fan
Failure in Bay X.
None A power
supply has
failed.
Replace or
check specified
power supply.
1617 - Fan controller
not responding. 2 short Fan controller
failure.
Check and
replace failed
controller
assembly.
1617 - I/O Fan controller
not responding. 2 short I/O fan
controller
failure.
Check and
replace failed
controller
assembly.
1617 - CPU Fan controller
not responding. 2 short CPU fan
controller
Check and
replace missing
or failed
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failure. controller
assembly.
1618 - PCI slots powered down.
Check PCI hot plug
enabler connectors. None
PCI hot plug
enabler is
missing or
failed.
Check and
replace missing
or failed
controller
assembly.
1620 - Locked SCSI Bus
Detected. Verify SCSI bus
cabling. System halted. None SCSI bus
failure.
1. Run
diagnostics.
2. Replace
failed assembly
as indicated.
1621 - Current SCSI Jumper
Board Not Installed. None Improper
SCSI bus
cabling.
Check
documentation
for proper
SCSI bus
cabling.
1622 - Internal SCSI Jumper
Board Not Installed. None
The system
has detected
that the array
enabler board
is not
installed.
Install the array
enabler board.
1703 - SCSI cable error
detected. Internal SCSI
cable not attached
to system board
connector. System halted.
None Incorrect
cabling.
Ensure that the
integrated
SCSI controller
has SCSI
termination
attached.
1720 - Slot x Drive
Array - SMART Drive
Detects Imminent
Failure SCSI:
Port y: SCSI ID x
None
Indicated
drive has
reported a
SMART
predictive-
failure
condition and
can fail at
some time in
the future.
1. If the drive
is part of a
nonfault-
tolerant
configuration,
back up all data
before you
replace the
drive and
restore all data
afterward. If
the drive is part
of a fault-
tolerant
configuration
do not replace
the drive unless
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all other drives
in the array are
online.
2. Press F1 to
resume.
1721 - Slot x Drive
Array - Drive parameter
tracking predicts
imminent failure. The
following devices
should be replaced
when conditions permit.
Do not replace
the drive unless all
other drives in the
array are online.
Back up data before
replacing drive(s)if
using RAID 0.
None
Monitor and
performance
threshold
exceeded
condition.
Replace the
drive when it is
reasonable. The
drive has not
failed, but
Compaq
recommends
you replace the
drive.
1724 - Slot x Drive
Array - Physical Drive
Position Change(s)
Detected- Logical drive
configuration has automatically
been updated.
None
Logical drive
configuration
has been
updated
automatically
following
physical drive
position
changes.
Press F1 to
resume.
1726 - Slot x Drive Array-
Array Accelerator Memory Size
Change Detected None
Indicates
array
accelerator
configuration
has been
updated
automatically
due to
replacement
of array
accelerator
(or controller)
with one
having
different
memory size.
Press F1 to
resume.
Controller
has detected
an additional
array of
drives that
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1727 - Slot x Drive Array-
New Logical Drive(s) Attachment
Detected. If more than 32
logical drives, this message
will be followed by:
Auto-configuration failed:
Too many logical drives.
None
was attached
when the
power drive
configuration
information
has been
updated to
add the new
logical
drives. The
maximum
number of
logical drives
supported is
32.
Additional
logical drives
are not added
to the
configuration.
Press F1 to
resume.
1729 - Disk consistency
initialization
in progress RAID 4/5
performance may be lower
until Auto Reliability
Monitoring has completed
automatic parity consistency
initialization.
None Normal
operation.
This message
is normal
following the
initial
configuration
of RAID 4 or
RAID 5 logical
drives. This
POST message
goes away and
performance of
the controller
improves after
the parity data
is initialized by
ARM (an
automatic
process that
runs in the
background on
the controller).
1730 - Fixed Disk 0 does not
support DMA Mode. None Hard drive
error.
Run the
System
Configuration
Utility and
correct.
1731 - Fixed Disk 1 does not None Hard drive
Run the
System
Configuration
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support DMA Mode. error. Utility and
correct.
1740 - Fixed Disk O failed
Set Block Mode. None Hard drive
error.
Run the
System
Configuration
Utility and
correct.
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