Service and Support
Service and SupportService and Support
Service and Support
Offerings
OfferingsOfferings
Offerings
(HP Care Pack
Services)
NOTE:
NOTE:NOTE:
NOTE:
HP Care Pack services for the c7000 and c3000 Enclosure cover the
enclosure, power supplies and fans. HP qualified rack options are covered by these
services when installed within the same rack. HP supported c-Class enclosure devices
including pass thru, Ethernet interconnect and virtual connect modules are also
covered by the c7000 and c3000 enclosure Care Pack services.
NOTE:
NOTE:NOTE:
NOTE:
SAN/Fabric switches for the HP c-Class BladeSystem are not covered under
the c7000 and c3000 enclosure Care Packs, SAN/Fabric switches carry separate
Care Packs. SAN/Fabric Switch Care Pack service level support should always be
uplifted to match existing storage or server service level.
Hardware Support Services On-site Service
Hardware Support Services On-site ServiceHardware Support Services On-site Service
Hardware Support Services On-site Service
c7000 HP Care Pack Services
c7000 HP Care Pack Servicesc7000 HP Care Pack Services
c7000 HP Care Pack Services
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
NOTE:
NOTE:NOTE:
NOTE:
Uplifts the Ethernet devices to the same level of warranty as the c-class
enclosure
UE477E
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
UE478E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
UE479E
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
UE480E
Support Plus 24
Support Plus 24Support Plus 24
Support Plus 24
Onsite HW support 24x7, 4hr response and Insight Control Linux Edition SW
Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time
including HP holidays, Electronic
UH321E
Onsite HW support 24x7, 4hr response and Insight Control Environment for
BladeSystem SW Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr
response time including HP holidays, Electronic
UH322E
Onsite HW support 24x7, 4hr response and Insight Control Data Center Edition SW
Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time
including HP holidays, Electronic
UH323E
Hardware Services On-site Service
Hardware Services On-site ServiceHardware Services On-site Service
Hardware Services On-site Service
c3000 HP Care Pack Services
c3000 HP Care Pack Servicesc3000 HP Care Pack Services
c3000 HP Care Pack Services
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic
NOTE:
NOTE:NOTE:
NOTE:
Uplifts the Ethernet devices to the same level of service as the c-class
enclosure
UH309E
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
UH310E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
UH311E
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
UH312E
Support Plus 24
Support Plus 24Support Plus 24
Support Plus 24
Onsite HW support 24x7, 4hr response and Insight Control Environment for
BladeSystem SW Updates SW Tech support offsite, onsite at HP's discretion, 24x7 2hr
response time including HP holidays, Electronic
UF540E
Upfront Fixed Installation & Start-up Services
Upfront Fixed Installation & Start-up ServicesUpfront Fixed Installation & Start-up Services
Upfront Fixed Installation & Start-up Services
HP BladeSystem c-Class Infrastructure Installation and Startup Service for Blade
Hardware and Insight Control Software, Electronic
UE602E
HP BladeSystem c7000 Enhanced Network Installation & Start-up Service, Electronic
UE603E
QuickSpecs
Cisco Catalyst 3020 Blade Switch for HP c-Class
Cisco Catalyst 3020 Blade Switch for HP c-ClassCisco Catalyst 3020 Blade Switch for HP c-Class
Cisco Catalyst 3020 Blade Switch for HP c-Class
BladeSystem
BladeSystemBladeSystem
BladeSystem
Related Options
DA - 12515 Worldwide — Version 7 — November 12, 2007
Page 5