Cisco Unity Express 8.6 User manual

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship between Cisco and any
other company. (0705R)
© 2011 Cisco Systems, Inc. All rights reserved.
OL-23883-02
QUICK START GUIDE
Cisco Unity Express 8.6
Voice-Mail System
Set Up Your Voice Mailbox and
Select the Language
If this is your first time accessing
Cisco Unity Express and you do not have a
PIN, you must call from your extension.
1. Dial the internal or external number to
call Cisco Unity Express.
2. If asked for a PIN and you have one, enter
it and press .
You are prompted to set up a recorded name
and personal greeting and change your
password. To exit , press .
To create a recorded name that identifies you
to callers:
1. The system states you have no recorded
name. To record a name, press .
2. At the tone, say your first and last name.
When done, press .
3. Your newly recorded name plays.
Press to keep it, or to rerecord.
#
*
1
#
#
1
To record a personal greeting:
1. The standard greeting (“Sorry, <extension
xxxx>/<username> is not available”) plays. To
keep this greeting, press .
2. To record a new standard greeting, press .
Speak your greeting. When done, press .
3. Your newly recorded greeting plays. To accept
this greeting and continue, press . To
rerecord, press .
To change your password:
1. Enter your new password, which must be at
least 3 digits. Press when done.
2. Re-enter your new password, then press .
To change to another available language:
1. Choose Setup Options, then Language
Options.
Access Cisco Unity Express by
Phone
Dial the Cisco Unity Express voice-mail system
phone number.
• If asked for a PIN, enter it and press .
Note: If you are calling from someone else’s
phone, you must press to enter your own ID
(usually your extension) and press . Then
enter your PIN and press again.
• If you are asked for your ID (usually your
extension), enter it and press . Then enter
your PIN and press again.
Access Cisco Unity Express by
Computer
1. From Microsoft Internet Explorer or Firefox, enter
the hostname or IP address of your Cisco Unity
Express server using the format
http://<hostname>/user or https://<hostname>/user
2. Log in to the application using your user ID
and password.
You can change your mailbox settings, change
your password, create distribution lists,
modify your user profile, and set up voice-mail
notifications (if enabled).
#
1
#
#
1
#
#
4
4
#
*
#
#
#
#
Listen to Messages
Perform steps in “Access Cisco Unity Express by
Phone” to reach the main voice-mail menu.
• Press to listen to new messages.
• Press to listen to old messages, then:
– Press to listen to saved messages.
– Press to listen to deleted messages.
During message summary or playback, you can
press the following numbers:
Restart message summary or playback
Save message
Delete message
Reply to message
Initiate a Live Reply call to message sender
Forward message
Save message as new
Go back 3 seconds or, if paused, go back
3 seconds and continue playback
Pause message or, if paused, continue playback
Go forward 3 seconds or, if paused, go forward
3 seconds and continue playback
Skip summary or message
Note: Faxes can be printed. See the Cisco Unity
Express Voice-Mail User Guide.
Send a Message
1. Perform the steps in “Access Cisco Unity
Express by Phone” to reach the main
voice-mail menu.
2. Press to send a message.
3. Address message by name (default), or press
to switch from addressing by name to
addressing by number (extensions or
distribution lists). For extensions at remote
locations, enter the location ID before the
extension number. Press to confirm
selection. Press to add another name, or go
to next step.
1
3
1
2
1
2
3
4
44
5
6
7
8
9
#
2
#
#
#
1
If activated by your administrator, you can
search the global directory for user names
when addressing a message by name. Press .
4. Press to start and to stop recording.
Note: If you hang up at any point after
recording your message, or before selecting a
message option, and you have already
addressed the message, your message is still
sent. To cancel sending, press to return to
the previous menu, or go to Step 6.
5. Press for additional message options and to
address message (if not done earlier), or go to
next step.
6. Press to send.
7. If activated by your administrator, press to
leave another message for the same mailbox,
or to leave a message for another mailbox.
Anytime
• Press to access help.
• Press to cancel, exit, or back up
• Press to skip or move ahead, complete or
confirm addressing, accept changes, send
message, and start and stop recording.
For More Information
See the Cisco Unity Express Voice-Mail User Guide
for Advanced Features at:
http://www.cisco.com/en/US/products/sw/voicesw/
ps5520/products_user_guide_list.html
9
#
#
*
1
#
1
2
0
*
#

Anytime
0 Help * Cancel, exit, or back up
# Skip or move ahead, complete or confirm addressing, accept changes, send message, start and stop recording.
Retrieve
During or After Playback
Messages
1 Restart
2 Save
3 Delete
1 New
4 Reply (and begin recording)
3 1 Saved
4 1 Stop recording/ listen
3 2 Deleted
4 3 Delete recording/restart
4 # Stop recording
4 # 1 2 Mark as urgent
4 # 1 3 Mark as private
9 Message Properties
Change
1 Greetings 2 1 Set up message notification 9 General Delivery Mailboxes
Preferences
1 1 Rerecord greeting 2 1 5 Cascading notification
1 2 Alternate greeting on/off 2 4 Distribution lists First select mailbox from list.
4 Setup
Options
1 3 Edit greetings 3 Personal settings Then:
1 3 1 Edit standard greeting 3 1 Change password 1 Review new messages
1 3 2 Edit alternate greeting 3 2 Change recorded name 2 Send message
1 4 Hear all greetings 4 Language options (if available) 3 Review old messages
2 Message settings 4 Access setup options
209339
To Address
Messages
During Playback Only
For a selected fax, press to print
8
8 8 Restart
4 # # Send (see "After Recording a Reply")
7 Go back 3 seconds 8 9 Restart from next 3 seconds
8 Pause message 9 Go forward 3 seconds
5 Forward with optional recording
8 7 Restart from prior 3 seconds # Skip message summary
5 1 Stop optional recording/listen
44 Live reply
5 3 Delete optional recording
5 # Stop optional recording
After Recording a Reply
5 # 1 1 Mark as private
# Send 1 3 Special delivery options
5 # 1 2 Mark as urgent
1 Message Options 1 4 Review the message
5 # # Send optional recording 1 1 Change address 1 # Send
6 Save as new 1 2 Change recording 1 * Cancel
Mail to Nonsubscribers Addressing
Send a
Select Send ( 2 ), then press #4 1 Change addressing
3 1 Mark as urgent
Message
1 1 Add addresses
3 3 Mark as private
Enter address, then record your message. 1 2 Hear all addresses
3 4 Future message delivery
2 Send During Recording 1 3 Remove address
4 Review message
1 Stop recording and listen 1 # Send
4 1 Hear recording
3 Delete recording/restart 1 * Cancel
4 3 Rerecord
# Stop recording 2 Change recording
4 # Send
# * Cancel message # 1 # 1 Mark as private 3 Change delivery type
4 # 1 Mark as private
# # Send message # 1 # 2 Mark as urgent
4 # 2 Mark as urgent
4 * Return to message options
Spell name, press # , select the match. Or press ## to enter by extension, then press # .
Press * to cancel the selection or # to confirm the selection. Press 1 to add more names, or ## to start recording.
# 1 Message options
(see "After Recording a Reply"
above)
4#19 3 Mark as secure
5 # 19 3 Mark as secure
9 3 Mark as secure3
4 # 19 3 Mark as secure