Citizen CD-S500S User manual

CD-S500 Series
CD-S500A
DOT MATRIX PRINTER
User's Manual
Mode d'emploi
Benutzerhandbuch
Manuale dell'utente
Manual del usuario

ENGLISH

2
Table of Contents
COMPLIANCE STATEMENT FOR EUROPEAN USERS............................................................... 3
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ...................................................... 3
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS ...................................................... 4
ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS ........................ 5
Important Safet Instructions ......................................................................................................... 6
Notice ................................................................................................................................................ 7
SAFETY INSTRUCTIONS which must be strictr observed! ................................................... 8
Chapter1 Introduction
Features ................................................................................................................. 12
Explanation of the Models................................................................................ 13
Checking the Accessories ................................................................................. 15
Chapter2 Names and Functions of Parts
................................................................................................................................16
Chapter3 Preparing the Printer
Connections........................................................................................................ 20
Installation ............................................................................................................ 23
Setting the Paper Near End Sensor ................................................................ 24
Setting the Paper Width and Printing Line Column Number .................... 25
Installing the Ribbon Cassette .........................................................................27
Installing Roll Paper ............................................................................................28
Operation when the cover is opened and closed ........................................ 33
Chapter4 Maintenance Mode
HEX Dump Mode ............................................................................................ 35
Soft SW Setting Mode ................................................................................... 35
Initial Factor Shipping Mode ...................................................................... 39
Cut Position Adjustment Mode .................................................................. 40
Error Indicators.................................................................................................... 41
Trouble Shooting ................................................................................................ 43
Chapter5 Appendixes
Specifications ..................................................................................................... 44
Interface ............................................................................................................... 48

3
English
COMPLIANCE STATEMENT
FOR EUROPEAN USERS
CE marking shows conformit to the following criteria and provisions:
Low Voltage Directive (73/23/EEC)/EN60950-1
EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to compl with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequenc energ and, if not installed and used in accordance
with the instruction manual, ma cause harmful interference to radio
communications. Operation of this equipment in a residential area is likel to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
CITIZEN is a registered trade mark of CITIZEN WATCH CO., LTD., JAPAN
Compan names and product names in this manual are trademarks or
registered trademarks of relevant companies.
Cop right © 2005 CITIZEN SYSTEMS JAPAN CO., LTD.

EMI COMPLIANCE STATEMENT
FOR CANADIAN USERS
This Class A digital apparatus complies with Canadian ICES-003.
This equipment generates and uses radio frequenc energ and if not installed
and used properl , that is, in strict accordance with the manufacturer's
instructions, ma cause interference to radio and television reception. This digital
apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications. This equipment is designed to provide
reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television
reception, which can be determined b turning the equipment off and on, the
user is encouraged to tr to correct the interference b one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
CAUTION : Use shielded cables to connect this device to computers.
An changes or modifications not expressl approved b the grantee
of this device could void the user's authorit to operate the
equipment.

5
English
ETAT DE CONFORMITE EMI A L’USAGE
DES UTILISATEURS CANADIENS
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas
installé et utilisé correctment, c’esst à dire en accord strict avec les instructions
du fabricant, il risque de provoquer des intérferences avec la réception de la
radio et de latélévision.
Le présent appareil numérique n’émet pas de bruite radio électriques dépassant
les limites applicables aux appareils numériques de la classe A prescrites dans
le Réglement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de
telles interférences dans une installation résidentielle. Cependant, il n’ a pas
de garantie contre les interférences avec les réceptions radio ou télévision,
provoquées par la mise en et hors circuit de l’équipment; aussi, il est demandé
a l’utilisateur d’essa er de corriger l’interférence par l’une ou plus des mesures
suivantes:
•Réorienter l’antenne de réception.
•Installer l’ordinateur autre part, par égard pour le récepteur.
•Brancher l’ordinateur dans une prise de courant différente de façon à ce
que l’ordinateur et le récepteur soient branchés sur des circuits différents.

6
Important Safety Instructions
•Read all of these instructions and save them for later reference.
•Follow all warnings and instructions marked on the product.
•Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
•Do not use this product near water.
•Do not place this product on an unstable cart, stand or table. The product ma fall,
causing serious damage to the product.
•Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do
not block or cover these openings. The openings should never be blocked b placing
the product on a bed, sofa, rug or other similar surface. This product should never
be placed near or over a radiator or heat register. This product should not be placed
in a built-in installation unless proper ventilation is provided.
•This product should be operated from the t pe of power source indicated on the
marking label.
If ou are not sure of the t pe of power available, consult our dealer or local power
compan .
•This product is equipped with a three-pronged plug, a plug having a third (grounding)
pin. This plug will onl fit into a grounding-t pe power outlet. This is a safet feature.
If ou are unable to insert the plug into the outlet, contact our electrician to replace
our obsolete outlet. Do not defeat the safet purpose of the grounding-t pe plug.
•Do not allow an thing to rest on the power cord. Do not locate this product where
the cord will be walked on.
•If an extension cord is used with this product, make sure that the total of the ampere
ratings on the products plugged into the extension cord do not exceed the extension
cord ampere rating. Also, make sure that the total of all products plugged into the
wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V-
240V outlet.
•Never push objects of an kind into this product through cabinet slots as the ma
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of an kind on the product.
•Except as explained elsewhere in this manual, don't attempt to service this product
ourself. Opening and removing those covers that are marked "Do Not Remove" ma
expose ou to dangerous voltage points or other risks. Refer all servicing on those
compartments to service personnel.

7
English
•The main plug on this equipment must be used to disconnect mains power. Please
ensure that the socket outlet is installed near the equipment and shall be easil
accessible.
•Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
A. When the power cord or plug is damaged or fra ed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normall when the operating instructions are
followed. Adjust onl those controls that are covered b the operating instructions
since improper adjustment of other controls ma result in damage and will often
require extensive work b a qualified technician to restore the product to normal
operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for
service.
Notice
•Before use, be sure to read this manual. And keep it hand for reference when needed.
•The contents of this manual ma change without prior notice.
•Reproduction, transfer, or transmission of the contents of this manual without prior
consent is strictl prohibited.
•We are not liable for an damage resulting from the use of the information contained
herein, regardless of errors, omissions, or misprints.
•We are not liable for an problems resulting from the use of optional products and
consumable supplies other than the designated products contained herein.
•Do not handle, disassemble or repair the parts other than those specified in this
manual.
•We are not liable for an damage caused b user's erroneous use of the printer and
inadequate environment.
•Data residing in the printer is temporar . Therefore, all data will be lost if power is
lost. We are not liable for an damage or loss of profits caused b data loss due to
failures, repairs, inspections, etc.
•Please contact us if there are an mistakes or ambiguities within this manual.
•If there are missing or incorrectl collated pages in this manual, contact us to obtain
a new manual.

8
Indicates a situation which, if not observed
and handled properly, could result in death
or serious injury.
Indicates a situation which, if not observed
and handled properly, could result in injury.
SAFETY INSTRUCTIONS
which must be strictly observed !
•To prevent personal injury or property damage, the following shall be
strictly observed.
•The degree of possible injury and damage due to incorrect use or
improperly following instructions is described below.
Caution
Warning
Meaning of symbols
This symbol indicates that something must be handled carefully.
This symbol indicates something that must not be done.
This symbol indicates something that must be done.

9
English
Warning
Never perform the following. If not avoided, these may cause damage
or trouble to the printer or cause the printer to overheat and release
smoke and cause burns or an electrical shock. If the printer is damaged
or is malfunctioning, be sure to turn the printer off immediately and
remove the power cord from the outlet, then consult our service
personnel.
•Do not place the printer in a poorl ventilated area, or shut off the air vent of
the printer.
•Do not place the printer where chemical reactions occur, such as in laboratories
or where air is mixed with salt or gas.
•Do not use a power voltage or frequenc other than those specified.
•Do not plug/unplug the power cord or attach/detach the interface cable b
simpl grabbing the power cord or interface cable. Do not pull or carr the
printer when the tension of the power cord or interface cable is increased.
•Do not drop or put foreign matter such as clips and pins into the printer. This
ma cause problems.
•Do not plug the power cord into an outlet with man loads.
•Do not spill drinks such as tea, coffee and juice on the printer or spra
insecticide on the printer. If drink or water is spilled, first be sure to turn the
power off and remove the power cord from the outlet, then consult our service
personnel.
•Do not disassemble or modif the printer.
•Do not use this printer when an safet switch built into the product has been
cancelled without solving the problem that activated it. If ou do, there is a danger
that the printer will malfunction, injuring, burning, or electrocuting ou.
Discard or safely store the plastic packing bag. This bag should be
kept away from children. If the bag is pulled over a child’s head, it may
cause suffocation.

10
•Prior to operation, read the safet instructions carefull and observe them.
•Do not drop or put foreign matter such as clips and pins into the printer. This
ma cause problems.
•Be careful when moving or carr ing the printer. Dropping the printer ma
cause injur or propert damage.
• If this printer is accidentall dropped, be sure to notif a service person; do
not tr to repair it ourself.
•Do not open the printer during printing.
•When cleaning the surface of the printer case, do not use the cloth that is
soaked in thinner, trichloroeth lene, benzine, ketone or similar chemicals.
•Do not use the printer where there is a lot of oil, iron particles, or dust.
•Do not spill liquids or spra insecticide on the printer.
•Do not jolt or impact to the printer b stepping on, dropping or hitting the
printer.
•Operate the control panel properl . A careless, rough handling ma cause
problems or malfunction. Do not use such sharp-edged tool as a ballpoint
pen for operation.
•Be careful of the edges of the plates so injur or propert damage is possible.
•If a problem occurs during printing, stop the printer immediatel and unplug
the power cord from the outlet.
•When printer trouble occurs, do not tr to dissemble it. Instead, consult our
service personnel.
Caution
General Precautions

11
English
Caution
•Prior to operation, read the safet instructions carefull and observe them.
•Do not use or store the printer near fire, excessive moisture, in direct sunlight,
near an air conditioner or heater or other source of unusuall humidit or
excessive dust.
•Do not place the printer where chemical reactions occur, such as in a
laborator .
•Do not place the printer where air is mixed with salt or gas.
•The printer must sit on a firm, level surface where there is ample ventilation.
Never allow the printer's air vent to be blocked b an object.
•Do not put an thing on the top of printer.
•Do not place the printer near a radio or television, and do not use the same
wall outlet for the printer and radio or television. Radio or television reception
could be adversel affected.
•Do not put an thing on the power cord or step on it.
•Do not drag or carr the printer with the power cord or interface cable.
•Avoid plugging the power cord into an outlet with man loads.
•Do not bundle the power cord when inserting the plug.
•Alwa s grip the plug housing, not the cord, to plug/unplug the power cord.
•Make certain the power is turned off before connecting/disconnecting the
interface cable.
•Avoid lengthening the signal cable or connecting it to an noise-producing
device. If it is unavoidable, use the shielded cable or twisted pair for each
signal.
•Place the printer near the outlet where the power cord can be unplugged
easil to shut off power.
•Use the AC outlet that accepts a three-pronged plug. Otherwise, static
electricit ma be generated and there will be danger of electric shock.
• Do not carr it holding the cover.
Doing this might break its mechanisms or cause it to malfunction.
Precautions When Installing the Printer

12
Chapter1 Introduction
Thank ou ver much for purchasing the Citizen Dot Matrix Printer CD-S500 series.
This printer is a dot matrix printer developed for use with various kinds of data
communication terminals, POS terminals, and kitchen printers.
It can be used for a wide range of applications thanks to its rich selection of functions.
 Compact design
 A paper drop in mechanism that simplifies paper loading
 High speed printing to a maximum of 2 0cps
 Multiple copy printing (original form + 2 copies)
 Input buffer available
 Black mark sensor mechanism
 Versatile printing layout using the page mode
 Logo data or text data prepared by the user can be stored in its user
memory
 Built-in drawer kick-out interface
 Optional auto-cutter (full cut/partial cut)
 Capacity for paper with widths of 76.2/69.5/57.5mm
 Serial (RS-232C) or Parallel (IEEE and Centronics compliant) interface
is available as a factory option
 Selection of functions diversified by its operation panel (Soft SW setting
mode)
 Can be wall mounted (optional)
 Built-in buzzer
 Built-in or external AC adapter types available
 Dual color printing (red/black)
Features

13
English
Models in this series are identified b the following model naming method.
CD-S -
Model name
5 : Standard model
5 1 : Built-in auto cutter model
5 3 : Built-in auto cutter and rewinder
model
Power source type
A: AC adapter type
S: Built-in AC adapter type
Interface
PA : Parallel IEEE1284 compatible
RS : Serial RS-232C compatible
UB: USB
Region (Characters + power cord)
J : Japan
E : Europe
U : North America
C : China
Case Color
WH : Cool white
BK : Black
Black mark sensor
None : No sensor
M1 : Left sensor for paper reverse
M2 : Right sensor for paper reverse
M3 : Left sensor for paper surface
M4 : Right sensor for paper surface
Model Number: -
Explanation of the Models
Introduction

1
Chapter1 Introduction
Examples of models
Standard model (AC Adapter type)
Auto cutter and rewinder equipped
model (AC Adapter type)
CD-S500A--
Explanation of models
Standard model
(Built-in AC adapter type)
Auto cutter equipped model
(Built-in AC adapter type)
Auto cutter equipped model
(AC Adapter type)
CD-S500S--
CD-S501A-- CD-S501S--
Auto cutter and rewinder equipped
model (Built-in AC adapter type)
CD-S503A-- CD-S503S--

15
English
Check to make sure that the following accessories are included with our printer.
Checking the Accessories
Printer: 1
AC adapter type Built-in AC adapter type
* The AC adapter is set inside the AC
adapter case.
Introduction
AC adapterPower cord Ribbon cassette
Partition Sample roll paper User’s Manual
(this document)
Printer: 1
AC adapter: 1
(CD-S500A series onl )
Power cord: 1
Ribbon cassette: 1
Partition: 1
Slip prevention rubber feet: 4
(CD-S500S and CD-S501S onl )
Sample roll paper: 1
User’s Manual (this document)

16
Chapter2 Names and Functions of Parts
Rear connectors
(see page 19)
Rear connectors
(see page 19)
1
2
3
4
5
6
Operation panel
(see page 18)
7
1
2
3
4
5
6
Operation panel
(see page 18)
1Paper check window
It can be used to check the amount of
paper left on the roll.
2Rear cover
It can be opened to set or to replace a
paper roll.
3Rear cover open lever
It is a lever used to open the rear cover.
Pull the lever towards ou to open the rear
cover.
4Front cover
It can be opened to set or replace the
ribbon cassette.
5Power switch
It turns the printer power on and off.
6Cutter lock clearing screw hole
When the rear cover cannot be opened
because the blade of the auto cutter
protrudes after a malfunction or as a result
of a paper jam, turn this screw with a
Phillips head screw driver to return the
blade.
7AC adapter case
This is installed onl for the built-in AC
adapter t pe.
Exterior
Names and Functions of Parts
AC adapter type
Standard and auto cutter equipped
models Built-in AC adapter type
Auto cutter and rewinder equipped
model

17
English
Interior
1Platen unit
In the standard and auto cutter equipped
models, it is combined with 8 the auto
cutter.
2 Paper cut bar
It is used to cut the paper manuall .
3 Platen open lever
It is a lever used to open the platen unit
on the rewinder equipped model. Open
the platen unit b pulling it towards ou.
4 Print head cover
5 Ribbon cassette drive shaft
6 Print head
7 Rewinder shaft
It rewinds the cop side of the cop roll
paper.
8 Auto cutter unit
It automaticall cuts the paper after
printing is completed. The cut action is
set b a command in Soft SW Setting
Mode.
1
8
8
7
2
6
6
4
5
1
2
3
4
5
AC adapter type
Standard and auto cutter equipped
model
Auto cutter and rewinder equipped
model
Names and Functions of Parts

18
Chapter2 Names and Functions of Parts
Operation Panel
1 POWER LED (Green)
It is lit when the power is supplied. When
maintenance mode is set or there is an
error indication, it is either lit or flashing.
2 PAPER OUT LED (Orange)
It is lit in paper out status. When
maintenance mode is set or there is an
error indication, it is either lit or flashing.
3 ERROR LED (Orange)
It is lit when the rear cover or front cover
is open. When maintenance mode is set
or there is an error indication, it is either
lit or flashing.
123 4
5
4FEED Switch
When this switch is pressed once, paper
feeds (1 line). If it is held down, paper
feeds continuousl until it is released.
And when there is a printer error, pressing
this switch can cancel the error status.
5LED NAME SHEET
This sheet is used reversed according to
the printer installation method. See
Vertical Installation and Wall Mounted
Installation (page 23).
Display when installed horizontally
Display when installed vertically or
wall mounted