Clear Hub User manual

RESETTING THE PASSWORD:
If you changed your admin password and can’t
remember it, you can reset your device to the
factory settings.
• Turnonthedeviceandcarefullyinsertasturdy
thinobjectintotheresetholelocatedabove
theEthernetconnectoronthebacksideof
thedevice.Pressrmlyfortwosecondsand
removethethinobjectout.
• AllLEDswillturnoffexceptforthepower
LEDonthefront.Thedevicewillrebootwith
factorydefaultsettings.Thedefaultpassword
willberesetto“admin”.
UNABLE TO GET ONLINE:
• Trymovingthedevicetoadifferentlocation.
• Unplugthedevicefor15secondstoreboot
device.
• Bypassanypowerstripsandtryadifferent
poweroutlet.
• Connectthedevicedirectlytothecomputer
withtheEthernetcable.
• Checkconnectionbetweenthedeviceand
computer,makesurethecabletssecurely
intheportandrestartyoucomputer.
• Conrmexternalantennaswitchisdisabled.
EXTERNAL ANTENNA SWITCH
IfyouhaveaCLEARHubExpressandare
experiencingsub-optimalserviceinyourarea,
itmaybepossibletoenhanceyour4Gsignal
andperformancespeedbyusinganafter-market
auxiliaryantenna.Todoso,attachtheantenna
viatheSMA(SubMiniatureversionA)connector
locatedonthesideofthedevice.Onceyouhave
connectedtoanexternalantenna,iptheswitch
(onthebackoftheCLEARHubExpress)
to“Enable”.Toreverttotheinternalantenna,ip
theswitchto“Disable”.Ifyouarenotusing
anexternalantenna,pleaseconrmthattheswitch
issetto“Disable”.
Note that using an auxiliary antenna will not improve your signal in all
cases. We recommend you explore this alternative only if your 4G signal
strength registers a CINR score of 8 dBi or lower. To locate the 4G signal
strength on your CLEAR Hub Express, log into the Device Homepage and
note the CINR value on the Summary Page.
CUSTOMER SUPPORT AND INFORMATION
• Formoredetailedproductinformation,goto
theonlineUserGuide,FAQs,LiveChatSupport
atclear.com/supportorwww.facebook.com/
clear4g
• Ifyoustillhavequestions,callusat
1-888-888-3113forlivesupport.
• Paralaasistenciaenespañolporfavorllame
al1-888-888-3113yseleccionarespañol.
• PleasereadtheseparateImportant
Informationdocumentlocatedunder“Help”
onyourCLEAR®Hubhomepageforregulatory
information,safetyinformationandother
importantdisclosures.

WiFi Network
Connection
(Example)
Wi-Fi Network
Name (SSID)
Signal Strength
Bar LED
Wi-Fi LED
4G LED
Power LED
Step 1: SET IT UP
• SnapthefootontotheCLEARHubExpress
andpluginthepowercord.
• TheLEDlightsontheSignalStrenghtbarwill
blinksequentiallyantheninunison.When
theLEDlightsstopblinking,yourCLEAR
HubExpressisreadytoconnecttoany
Wi--enableddevice
QUICK TIPS
• If you are using a wireless device other than
acomputer,referto that product’sguidefor
connectingto the wirelessnetwork.Besure
toselecttheCLEARWiFiRSUNetworkName
andWi-FiPassword.
• PriortousingyourCLEAR®4Ginternet
service,youmustrstactivateyourCLEAR
HubthroughaPCorMac®device.
Step 2: CONNECT
• ConnecttheHubtoyourPCorMac®device
usingWi-FiNetworkName(SSID)andWi-Fi
DefaultPasswordprintedonthebackofthe
Hub.
• Onyourcomputer,opentheWirelessNetwork
Connectionlocatedatthebottomright-hand
cornerofyourcomputerscreen.Selectthe
deviceWi-Finetworknameandenterthe
Wi-Fipasswordwhenprompted.
UNDERSTANDING
THE LEDS:
• Theashing4GLED
lightmeansthedevice
issearchingforthe
CLEAR®signal.
• Oncethedevicehas
connectedtothe
CLEAR®signal,the4G
LEDlightwillremain
solidtoindicateitis
connected.
• Fivesolidlightsonthe
signalstrengthbar
WiFi Network Connection
PC Users Open Wi-Fi Network Connection
PowerCord
Mac® Users Open Wi-Fi Network Connection
Step 3: COMPLETE ACCOUNT SET-UP
• Openyourbrowserandgotoanywebsiteand
youwillbere-directedtotheCLEARwebsite.
• Followtheonlineinstructionstoquickly
completethisimportantstep.
• That’sit!GetonlineanywherewithinCLEAR®
coverage.
MANAGE YOUR DEVICE
• YoucanmanageyourCLEARHubExpress
anytimeyouareconnectedbytyping
http://clearmodemorhttp://192.168.15.1
inyourbrowseraddressbar.Thedefault
passwordis“admin”.
(Example)
Wi-Fi Network
Name (SSID)