CleverPet Hub User manual
Wait for it…
Get the most out of your CleverPet Hub
by following these simple steps.
Separate your dog from the Hub while you set up.
Setting up on a table is ideal.
Prepare your dog to meet the Hub. A dog who is
hungry is more likely to engage. If your dog just ate,
you may want to wait to introduce the Hub.
Lift out the inner liner and remove the wall plug by
bending back one of the cardboard tabs.
Do not plug in the Hub yet!
Quick start video tutorials
at clever.pet/howto
GET TO KNOW YOUR HUB
BEFORE YOU BEGIN
OPEN THE FOOD HATCH
Remove the orange silicone seal once and
then put it back. Make sure to seal it
properly.
Tip: Always double-check the seal to avoid
malfunction.
REMOVE THE FOOD TRAY
It holds the stainless steel food dish. The
tray and dish can be cleaned with soap
and warm water.
OPEN PET-SAFE DOME LATCH
Remove the dome from the base. Remove the food
pod. (The food pod can be opened for cleaning. See
tips on reverse side.)
Food Pod
1
3
2
4REASSEMBLE THE HUB
Return the food tray to its place on the Hub’s base.
With the orange silicone seal facing upward, reinsert the food pod
by inserting the narrow cone end into the hole, and pushing the
wide end onto the orange latches.
Slide the lip of the dome into the slot in the Hub base, just behind
the middle touchpad, and lower dome down until it clicks into
place.
Insert plug into bottom of Hub, at the back, and secure cord
around cord retainers (refer to illustration).
Cord Retainer
malfunction.
clever.pet | support@clever.pet
3
Food Dish
Food Tray
Do not power up your
Hub and plug it into the
wall just yet. The app will
tell you when.
Tips & Tricks See more tips at clever.pet/howto
WiFi Connection
If you don’t connect the Hub to WiFi, after
about 10 minutes it will go into Offline
Mode and will run with very limited
functionality.
Preventing slipping and sliding
Make sure the non-skid base is clean,
and that the floor beneath it is also clean
and dry. Position the Hub against a corner
or on a mat to avoid movement.
LEGAL DISCLAIMER
In no event shall CleverPet, Inc. or any of its
partners be liable for any direct, indirect, punitive,
incidental, special, or consequential damages
whatsoever arising out of or connected with the
use or misuse of any pet device, toy, feeder, or
game console. You agree and acknowledge that
any product purchased or otherwise acquired is
used at your own risk and you should assess the
risks individual to your pet before purchasing any
product or using any product with or on your pet.
You agree that in the event that CleverPet, Inc. is
deemed liable for any harm caused, the amount
which it shall be liable to you shall be limited to the
cost of the product.
International patents pending. Copyright 2016. All
rights reserved. “CleverPet®” and “Engage Idle
Paws®” are registered trademarks of CleverPet, Inc.
IMPORTANT SAFETY INSTRUCTIONS
•The CleverPet plugs into the wall using a
12-volt, 2-amp direct current (DC)
connection, which produces a lower
voltage than typical household plugs. If
you perceive any risk of your pet chewing
on any powered electric cable, including
the cable that powers CleverPet, make any
such cables inaccessible to your pet. Tuck
the cord secablesoutofreach,behind furniture, under rugs or
within cord covers.
•Closely supervise your pet’s initial use of
the CleverPet Hub to ensure safety.
•Discontinue use if the Hub shows any sign
of being cracked or broken.
Food, at its widest,
has to fit inside this circle
ADD FOOD
Open the food hatch and orange
silicone seal and add food.
(Maybe mix in a few treats for
added fun!)
Replace seal, making sure it is
firmly in place and seated evenly.
Before you add food: Make sure the power cord is
inserted into the underside of the hub. Always plug in the
Hub while the food pod is still empty to keep the system
from powering on while the Hub is upside down.
Yes: Dry kibble in a wide range of sizes. (Maximum size is 17
millimeters.) Dry, firm treats of similar sizes work well, too.
No: Wet, damp, soft, or crumby food or treats.
Maybe: Some freeze-dried treats or foods work, but they
don’t distribute as well as kibble. They tend to crumble.
1OPEN THE APP
Download the
CleverPet app at
clvr.pt/app
3PLUG IN THE HUB
FOR WIFI SETUP
When instructed by the app,
you will plug in the Hub, and
the indicator light on the dome
will begin to blink blue.
The app will guide you
through connecting your Hub
to WiFi. Once your WiFi is set
up, the app will help you pick
a good location for your dog
and the Hub to meet for the
first time.
2
WHICH FOOD SHOULD YOU USE?
•Never immerse the Hub in water.
•While the Hub has a non-slip base to hold it in
place, the Hub is not immovable. Placing the
Hub against a corner can help prevent
movement. Avoid placing the Hub above stairs,
or any other location that allows the Hub to be
pushed or fall from a height.
•You are responsible for your pet’s safety while
your pet is using the Hub.
•CleverPet is not responsible for ensuring your
pet is fed. Make sure your pet is, or pets are,
adequately fed each day by opening the food
hatch and silicone seal and inspecting the food
pod’s interior.
PREPARE THE HUB FOR YOUR PUP
clever.pet | support@clever.pet
If the food tray is moving in and out
repeatedly
Remove the dome, food pod, and the
food tray to check for loose kibble. When
replacing the food tray, make sure it is
seated well on the base.
How to open the food pod for cleaning
Empty all food from the pod. Pop the
pod into two parts: Clasp both ends in
your hands, point the square indentation
away from you, and pull at both ends,
using your chest for leverage.
Cleaning Parts
The food pod and the tray with stainless
steel food dish can be removed for easy
cleaning with soap and water, or using
the top rack of the dishwasher.
Wipe down other parts of the Hub as
needed with a damp cloth and dry
thoroughly.
Do not submerge in water.
All dogs are different
Each dog learns at a different pace, just like a child does. Your dog may warm to the Hub
right away, or ignore it, which is perfectly normal.
Follow the app’s instructions and tips for introducing your pup to the Hub, and remember
to be patient, calm, and encouraging.
Monitor your dog’s food intake
Open the food hatch and silicone seal each day to make sure your dog is eating the
appropriate amount. It may take days, or even a few weeks, for a dog to eat a whole
meal from the Hub.
Until you’re confident that your pup is earning all food from the Hub, you can
supplement Hub feeding with free feeding and gradually increase the amount your dog
earns from the Hub.
Each dog learns at a different pace, just like a child does. Your dog may warm to the Hub
Follow the app’s instructions and tips for introducing your pup to the Hub, and remember
Open the food hatch and silicone seal each day to make sure your dog is eating the
appropriate amount. It may take days, or even a few weeks, for a dog to eat a whole
supplement Hub feeding with free feeding and gradually increase the amount your dog
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