Coca-Cola FREESTYLE 9000 Reference guide

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Memo: Coca-Cola Freestyle Extended Shutdown
(72 Hours or more) Re-open Procedures (9000)
We understand that business needs are changing rapidly in the food service environment. As a result
of the COVID-19 crisis, your Coca-Cola Freestyle dispenser may require additional steps to begin normal
operation again. The following procedures provide additional guidance for your 9000 dispenser(s).
Should you need additional help or support, please contact Coca-Cola at 1-800-318-COKE (2653). We
appreciate your continued partnership and business!
Basic Cleaning
The following helpful parts for the basic cleaning protocols are available through Coca-Cola
Freestyle Small Parts Program. If you do not have the newest version of the nozzle and
injector ring brush part as shown below, previous versions of this part canbe used.
Basic cleaning protocols for re-open include:
•Clean and sanitize the ice bin and lid
•If an ice maker is installed, follow the specific manufacturer guidelines for cleaning of ice
maker
•Follow established cleaning procedures for ice chute and exterior surfaces. (refer to
the Freestyle 9000 User Guide if help is needed on this step)
Unclogging the Nozzle
•As a result of the extended down time and reduced dispenser usage, more extensive
procedures are recommended for the nozzle injector ring
and nozzle tip in order to clear clogs and ensure quality
beverages are pouring for guests.
oRemove the nozzle tip and soak it in warm water with food grade sanitizer
oWhile the nozzle tip is soaking:
▪Wet both ends of the angled nozzle brush in
hot water.

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▪Use both ends of the brush and clean the nozzle injector ring vigorously
at an angle. A stabbing motion can be used to remove clogs from the
holes. The blue ring in picture 1 below notes the location of holes. Picture
2 also shows the location of the nozzle injector ring holes for scrubbing.
▪Soak a clean microfiber cloth in hot water and hold it against the
nozzle injector ring for 10 seconds and squeeze water into the holes
▪Repeat these steps as often as necessary to loosen clogs
oRe-attach the nozzle tip
1
2

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Water and Carbonation Systems
The following internal and backroom components illustration may be helpful in identifying
equipment during this next section of procedures.
•IN THE BACK ROOM:
oTurn on water
oPlug in the water booster
oEnsure the C02 valve is turned on
•AT DISPENSER:
oIf the dispenser is powered off, the door will need to be opened manually to
access the power button:
▪Engage the manual door release at the lower left of the bottom door. A
screwdriver or other sturdy tool that fits in thehole can be used. Once
the bottom door is open, there is a manual door release at the bottom
left of the upper door. The power button is at the lower left just inside
the top door.

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o Turn on the C02 at the dispenser (see image below). The C02 lever should face
horizontal as shown.
oPlug in dispenser, if unplugged from the wall outlet
oPower on the dispenser with the green power switch
Ice and First Test Pour
•Check that the ice maker is working and re-set per manufacturing instructions, if
needed. If it was turned off, turn on ice maker or manually fill the ice bin with ice.
•Navigate to the consumer mode screen on the dispenser (as shown below)
•Pour enough still water to fill a 32-ounce cup 4 times (or a total of 128 ounces).
•Pour enough Dasani Sparkling water or sparkling water to fill a 32-ounce cup 4 times (or
a total of 128 ounces). This may require more than one pour.

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Ingredients
•Check HFCS (High Fructose Corn Syrup) enjoy by date. Replace if empty or past the enjoy
by date.
•Check NNS (Non-Nutritive Sweetener) enjoy by date. Replace if empty or past the enjoy
by date. Next, follow the procedures outlined below to ensure NNS is flowing smoothly
in your dispenser(s).
oAccess the Crew Dashboard
oOn the Crew Dashboard, select “Service Menu,” then select “Cartridge or
Package Replacement,” then select the “NNS” option.
o Next, enter the NNS code found on the NNS box
oSelect “OK” when the NNS Override prompt appears on the screen

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o Then, select the green “Auto Prime”option
oIn the event the “Auto Prime”function fails, you will see the screen image shown
below. Please follow the steps as listed. Additional help is available by calling
1- 800-318-COKE (2653).
•Check ingredient cartridge quantity and enjoy by date. PLEASE NOTE: Per theCustomer
Relief Package developed due to COVID-19, Coca-Cola is able to offer a ONE TIME
PRODUCT SHELF LIFE EXTENSION on applicable BIB & Freestyle products to minimize
out of date product and write offs. An ingredient cartridge can be used 15 days past the
enjoy by date printed on the cartridge. HFCS and NNS BIBs are not included in the 15-
day extension. Replace if necessary. Follow the prompts on the crew screen to prime the
ingredients replaced.
•Ingredients should not have been removed, but if
there are empty slots, please clean/sanitize the
probe (as shown in the image to the right), and
insert cartridges in the proper location by scanning
the RFID tag and allowing the dispenser to show
where to insert the cartridge (flashing light on the
correct cartridge slot).

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•You can access the crew dashboard three different ways, as outlined below.
•Holding the RFID tag on the ingredient cartridge in front of the reader (as shown above) will
also cause a red light to flash at the proper slot inside the dispenser (see image on the
right) If help is still required, call 1-800-318-COKE (2653)
•Pour enough still water to fill a 32-ounce cup 4 times (or a total of 128 ounces).
•Pour enough Dasani Sparkling water or sparkling water to fill a 32-ounce cup 4 times (or a
total of 128 ounces). This may require more than one pour.
•Do atest pour on beverages, being sure to include diet drinks.
NOTE: If any ingredients will not pour,verifythat
the cartridge is not empty by checking the
ingredient remaining information on the crew
screen(see image on the right). If it is not empty
and adrink still will not pour, it may be necessary to
repeat the nozzle injector ring steps as discussed in
the“Unclog the Nozzle” section.
Additional Cleaning Step
•Perform daily cleaning and sanitization of the nozzle ring and nozzle tip.
Taste Test
•Taste several beverages.
NOTE: Carbonation requires cold temperatures. If the ice maker was turned off or the
manual fill bin is empty, it may take a few hours before thedrinks taste like they have
enough carbonation.

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Assistance:
Should you need assistance completing any or all these tasks, please call the MyCokeTech support
line at 1-800-318 -COKE (2653) and ask to speak with a Senior Technical Advisor. Senior Technical
Advisors are available 24/7/365 and are ready to help!