Coca-Cola Freestyle 9OOO User manual

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |1
9OOO User Guide

2|© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
Coca-Cola Freestyle® 9OOO utilizes micro-dosing technology and stores all
beverage components separately until the moment the drink is poured, ensuring
a fresh, great tasting beverage every time.
This guide provides general tips and
proper maintenance procedures for your
Coca-Cola Freestyle® 9000 dispenser.

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |1
external components 2
internal and backroom components 3
pouring a drink 4
(standard and ADA interface)
accessing the dashboard 5
when to replace an ingredient cartridge 6
replacing an ingredient cartridge 7
managing ingredient cartridges and trays 8
HFCS sweetener dashboard reset 9
replacing HFCS sweetener 10
replacing NNS sweetener  11
checking/relling ice 12
cleaning nozzle and exterior surfaces 13
cleaning NNS area and drain 14
cleaning ice chute 15
small parts & cleaning tips  16
daily, weekly, and monthly tasks 17
prohibit dispense  18
unlocking the dispenser 19
calorie display feature 20
equipment
operations
product replacement
maintenance
For crew training videos, visit
iLearnCoca-ColaFreestyle.com
contents

2|© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
The Coca-Cola Freestyle® 9000 Dispenser is equipped with
a “Status Indicator” light in the upper right corner to notify
the store operator when the dispenser is out of product,
sweetener, or attention is required.
The “status indicator light” turns on as “solid red” or “flashing
red” and generates an error code to signify attention is required
(pictured in the diagram).
Ice bin lid*
Touch screen
Push button
Nozzle
Ice lever
Cup support
RFID reader
ADA interface
Upper door
Status indicator
Lower door
Manual door release
* Not applicable with top mounted ice maker.
external components
equipmentequipmentequipmentequipment

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |3
123456 123456 123456
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TO
P
SHELF
AC
internal and backroom components
equipment
Manual on/off switch
Upper door release latch
Double cartridge slots
Single cartridge slots
Non-nutritive sweetener (NNS)
Water ltration system
Water booster
Carbon dioxide (CO2) gauge
Cartridge storage
NNS storage
BIB pump
HFCS sweetener
Power Switch

4|© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
push button
ice dispense lever
pouring a drink
operations
Press to activate the ADA Interface
Press arrow to browse to the right
and press arrow to browse left
Press to pour beverage selected
NOTE: The ADA screen will revert back to the
standard home screen after one minute of
inactivity, or press “ADA Exit Button” in the
upper right corner.
Step one
Place your cup under the ice chute and press
lever to dispense ice.
Step two
Find your favorite beverage using the touch
screen. Note the touch screen will time out after
10 seconds and return to the home screen.
Select a brand to see all available flavor
options.
Pick your favorite flavor and then use the push
button to dispense your beverage.
Balance
what you eat, drink & do.
Small 10 fl oz 120 cal
Medium 12 fl oz 150 cal
Large 20 fl oz 240 cal
Natural flavors.
cherry orange cherry
vanilla
lime vanilla
raspberry
lemon
O
R
I
G
I
N
A
L
T
A
S
T
E
Using the ADA interface
The ADA interface allows people
with reach challenges (such as
those in wheelchairs) to use the
Coca-Cola Freestyle® dispenser
without having
to reach the touch screen.
Visit ilearncoca-colafreestyle.com
for a script to assist helping visually
impaired guests.

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |5
operations
accessing the crew dashboard
Scanning cartridge
Locate the RFID Tag (white stripe along the
top of cartridge), scan the RFID tag in front of
the RFID Reader (Coca-Cola®Bottle image).
This will open the lower door.
Interpreting Dashboard Interface Icons
OK
Coke CokeZero DietCoke CFDietC oke Pibb
10 / 26 / 14
Barqs
Sprite MMLemonade SeagramsGingerAle MelloYello HiC Powerade
Raspberry Cherry Pe ach Strawberry FruitPunch Grape Fa nta Dasani Lime Vanilla Lemon Orange
OK
Sold-out
Expired
AgitationNeeded
Prime Needed
Invalid - Remove
HFCS NNS
HFCS Wat er Ic e Carb Water Product Switches And Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Ser vice Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Conguration Ser vice Menu Language
Sold-Out Expired Agitation Needed Prime Needed Invalid - Remove
Crew dashboard
There are two ways to access the crew dashboard:
Secret Handshake
Opening the cartridge access door.
Secret handshake
On the all brands consumer screen, place a finger
on the lower left of the screen between the water
icon and the red all brands button. Hold for five
seconds to launch the crew dashboard.

6|© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
when to replace an ingredient cartridge
product replacement
Customer ViewUser Mode: CrewERR
Return To Dashboard
Manual Override
Prime
Replace Ingredients
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: CrewERR
Please prime/purge all newly inserted packages below:
Dasani ingredient appears to be expired.Remove
Coke temporarily unavailable - needs agitation.Prime
Return ToDashboard
Auto Prime Help
Please wait while the system agitates.
Operating System System Conguration Service Menu
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be expired.Remove
CokeDone
Auto Prime Ingredients
Prime: Completed
OK
Replacing ingredient cartridges
starts with knowing when a
cartridge is empty or unavailable.
The example above shows the cherry ingredient
cartridge is empty, as a result cherry vanilla Hi-C®
is grayed out and cherry Hi-C®shows unavailable
when the user touches the cherry Hi-C®icon.
To view the amount of ingredient remaining
within each cartridge, reference the level indicator
next to the brand flavor.
Coke
9 / 26 / 14
CokeZero
10 / 26 / 14
DietCoke
10 / 26 / 14
CFDietCoke
10 / 26 / 14
Pibb
10 / 26 / 14
Barqs
10 / 26 / 14
Sprite
10 / 26 / 14
MMLemonade
10 / 26 / 14
SeagramsGingerAle
10 / 26 / 14
MelloYello
10 / 26 / 14
HiC
10 / 26 / 14
Powerade
10 / 26 / 14
Raspberry
10 / 26 / 14
Cherry
10 / 26 / 14
Peach
10 / 26 / 14
Strawberry
10 / 26 / 14
FruitPunch
10 / 26 / 14
Grape
10 / 26 / 14
Fanta
10 / 26 / 14
Dasani
10 / 26 / 14
Lime
10 / 26 / 14
Vanilla
10 / 26 / 14
Lemon
10 / 26 / 14
Orange
10 / 26 / 14
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water Product
Agitation
Switches And
Locks
Lighting
Errors Alerts Notices
User Interface
Operating System System Conguration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Conguration Service Menu Language
Confirm the cartridge has been inserted into the
correct slot and press “PRIME” on the cartridge
replacement screen.
A new screen listing all brands/secondary flavors
that require priming will appear. Press “Auto Prime”.
reminder: The prime process lasts approximately 5-10
seconds depending on cartridge size, i.e., single or
double. The process should NEVER be interrupted to
dispense a drink.
Press “OK” once priming is complete.
Priming an ingredient cartridge simply removes any
trapped air in the line and ensures guests receive a
consistent, quality beverage. After replacing an empty
cartridge follow the on-screen messages outlined below:
Cartridge prime procedure:
NOTE: Only press the Prime button ONCE! Pressing it
more than once will needlessly repeat the Prime.

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |7
Remove cartridge and tray from dispenser and separate
cartridge from plastic tray and recycle the outer
paperboard box in accordance with local regulations. The
plastic pouch can be disposed of with your solid waste.
Remove the empty ingredient cartridge from the plastic tray.
Clean tray with Kay-5 sanitizer or detergent cleanser and wipe QPM (Quad Pump
Module) probe that inserts into cartridge with Kay-5 until cloth comes away clean.
Open new cartridge using perforated cartridge opening flap.
Remove (outer) white dust-cap prior to placing cartridge into plastic tray.
Always place ingredient cartridge into plastic tray and ensure plastic fitment from
cartridge pouch aligns with tray.
Ensure the ingredient cartridge is aligned with the slot found on the plastic tray.
Remove safety seal prior to inserting into the dispenser.
Insert cartridge and close lower door.
Follow on-screen instructions to complete the cartridge prime process
(instructions on page 6).
product replacement
replacing an ingredient cartridge
Reminder: Always replace any missing or damaged cartridge doors
or plastic trays immediately to prevent dispensing issues. Replacement
doors and plastic trays can be ordered by calling 1-800-241-COKE (2655)

8|© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
product replacement
managing ingredient cartridges and trays
SmartPAK™ (paperboard) cartridges are lightweight,
recyclable, and designed to optimize backroom
storage space. Push & Click Ingredient Trays
Inventory & Quick Replacements:
• Be prepared during rush periods! Place fast moving ingredient cartridges
in extra trays and stage near dispenser for fast change outs.
• Use your oldest ingredient cartridges on hand first, i.e.
“FIRST-IN ~ FIRST-OUT.”
• Always ensure ingredient cartridges are
organized by “enjoy by dates” to eectively
manage inventory.
Storage Conditions:
• Avoid placing cartridges and plastic
trays near any heat source, standing
water, or cleaning solutions.
Cleaning Trays:
• Black plastic cartridge trays should
be ‘hand washed’ only. Use detergent
cleanser, followed by Kay 5 sanitizer
or approved equivalent and allow to
air dry. NEVER PLACE IN A
DISHWASHER. Placing trays in a
dishwasher may warp the trays over time.
Some outlets will convert to an updated Push & Click ingredient tray.
To install these new trays follow the instructions below:
Prior to installation, hand wash trays using only detergent cleanser
and Kay-5 sanitizer or an approved equivalent.
Replace each cartridge one at a time. This is crucial to ensure
ingredient cartridges remain in the proper slot.
Open the cartridge door and remove the cartridge tray.
If you’re installing a Push & Click Tray, remove the cartridge door
and thoroughly clean the cartridge slot and probe (see page 7).
Remove the ingredient cartridge from the existing tray and swap
into the new Push & Click tray. Then, insert the cartridge into the
slot and push until you hear the white latch click into place.
Once you install the new ingredient trays, close the dispenser door.
On the Dashboard screen, select “Prime All.”
© 2018 The Coca-Cola Company | Coca-Cola Freestyle® 91OO User Guide | Condential information of The Coca-Cola Company
page 8 | product replacement
• Always remove and replace ONE CARTRIDGE at a time to avoid
inserting it into the incorrect slot.
• Black plastic cartridge trays should be “hand washed” only using detergent
cleanser and Kay-5 sanitizer or an approved equivalent and NEVER PLACED IN A
DISHWASHER. Placing trays in a dishwasher may warp the trays over time.
• Staging of ingredient cartridges and plastic trays for your most
popular brands and flavors will make the cartridge change-out
process more efficient and avoid delays during peak periods.
• Never stack cartridges more than six (6) high.
• Always rotate ingredient cartridges after each delivery.
• Always use your oldest ingredient cartridges on hand first,
i.e. “FIRST-IN ~ FIRST-OUT”.
• Avoid placing cartridges near any heat source, standing water,
or cleaning solutions.
Proper handling of the ingredient cartridges and plastic
trays is extremely important to ensure proper operation
of the Coca-Cola Freestyle® 91OO dispenser.
handling ingredient cartridges
NEW
Traditional Trays Push & Click Trays

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |9
HFCS sweetener dashboard reset
product replacement
UNIT
FLOWCONTROL
BTM
SHELF
MID
SHELF
TO
P
SHELF
AC
Should your HFCS become completely empty, it is
important to be aware of the alert. A red light appears
in the top right corner to signify an alert or error.
To ensure HFCS is empty, look for the “SOLD-OUT”
Icon in the HFCS box.
If all HFCS bag-in-boxes are empty, access the drop-
down menu at top of the screen. The drop-down
path is “SERVICE MENU,” then “CARTRIDGE OR
PACKAGE REPLACEMENT,” then “HFCS”.
Follow the replacement instructions on screen and
press “RESET HFCS”.
You will be prompted to press “RESET”again.
When the HFCS BIB is empty, you
will need to replace it and RESET the
HFCS module following these steps:
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
Customer ViewUser Mode: CrewERR R
Coke
10 / 26 / 14
100% ToEmpty
CokeZero
10 / 26 / 14
100% ToEmpty
DietCoke
10 / 26 / 14
100% ToEmpty
CFDietCoke
10 / 26 / 14
100% ToEmpty
Pibb
10 / 26 / 14
100% ToEmpty
Barqs
10 / 26 / 14
100% ToEmpty
Sprite
10 / 26 / 14
100% ToEmpty
MMLemonade
10 / 26 / 14
100% ToEmpty
SeagramsGingerAle
10 / 26 / 14
100% ToEmpty
MelloYello
10 / 26 / 14
100% ToEmpty
HiC
10 / 26 / 14
100% ToEmpty
Powerade
10 / 26 / 14
100% ToEmpty
Raspberry
10 / 26 / 14
100% ToEmpty
Cherry
10 / 26 / 14
100% ToEmpty
Peach
10 / 26 / 14
100% ToEmpty
Strawberry
10 / 26 / 14
100% ToEmpty
FruitPunch
10 / 26 / 14
100% ToEmpty
Grape
10 / 26 / 14
100% ToEmpty
Fanta
10 / 26 / 14
100% ToEmpty
Dasani
10 / 26 / 14
100% ToEmpty
Lime
10 / 26 / 14
100% ToEmpty
Vanilla
10 / 26 / 14
100% ToEmpty
Lemon
10 / 26 / 14
100% ToEmpty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
HFCS Wat er
Ice Carb Water Product
Agitation Switches And Locks Lighting
Errors Alerts Notices
User Interface
Operating System
System Conguration Service Menu
Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System
System Conguration Service Menu
Language
Cartridge
HFCS
NNS
Cartridge or Package Replacement...
RFID Scanned Product Info
Operations...
Products...
Service...
Cleaning and Maintenance
Text Troubleshooting...
Open Lower Door
Tools...
Troubleshooting
Service History and Logging
Dispenser Startup
DSC Utility
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: CrewERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset aer replacing HFCS package.
Reset Cancel
Reset HFCS
Operating System System Conguration Service Menu Language
Customer ViewUser Mode: Crew
ERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset aer replacing HFCS package.
Reset Cancel
Reset HFCS
Once the HFCS BIB is empty, all full calorie
beverage icons on the home screen will GRAY OUT.
Push & Click Trays

10 |© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
product replacement
HFCS (High Fructose Corn Sweetener)
• Used for all full-calorie beverages
• HFCS comes in 5.0 gal BIB (same size as
current BIB) and is identical to changing
your BIB syrup boxes
• HFCS shelf life – 120 days
• Each 5.0 gal HFCS BIB will yield
approximately 239 20 oz. finished
beverages – number of servings varies by
product mix
replacing HFCS sweetener
Procedure to replace HFCS BIB
Double check to see how
much product is left by
lifting the box.
Use a cloth to catch any
spills, and turn connector
counterclockwise
to loosen.
Remove connector and
replace with new HFCS
sweetener BIB.
Scrub using the blunt end of
the nozzle & injector ring
brush (#149326) and soak in
approved sanitizer solution
(Kay-5). Wait two minutes and
repeat with clean sanitizer.
Open the box and pull out
the fitment.
CAUTION: DO NOT USE A
SHARP OBJECT TO OPEN
Attach the connector
to the fitment and turn
clockwise to tighten.
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890
ENJOYBY:
MM/DD/YYYY
1234567890

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |11
NNS (Non-Nutritive Sweetener)
• NNS comes in 2.5 gal BIB (same size as
current 2.5 gal BIB)
• NNS shelf life – 75 days
• NNS labeling identification – includes 6 digit
hexadecimal (alphanumeric) code for
tracking and service support
• Each 2.5 gal NNS BIB will yield
approximately 830 20 oz. finished
beverages – number of servings varies by
product mix
replacing NNS sweetener
product replacement
Procedure to replace NNS BIB
Use the secret handshake
to access the dashboard
(reference page 5).
Click on Service Menu >
Cartridge Packaging >
NNS.
Enter the code on the
NNS box into the NNS
code screen. Touch enter
and the door will open
once code is accepted.*
Lift up front door of NNS
compartment to close.
Close the lower door when
finished. When complete,
always dispense one diet
drink to ensure proper
operation of dispenser.
123456 123456 123456
123456123456123456
123456 123456 123456 123456 123456 123456 123456
12345
6
12345
6
12345
6
24681
0
24681
0
Coke
10/ 26 / 14
100%ToEmpty
CokeZero
10/ 26 / 14
100%To Empty
DietCoke
10/ 26 / 14
100%To Empty
CFDietCoke
10/ 26 / 14
100%To Empty
Pibb
10/ 26 / 14
100%To Empty
Barqs
10/ 26 / 14
100%ToEmpty
Sprite
10/ 26 / 14
100%To Empty
MMLemonade
10/ 26 / 14
100%ToEmpty
SeagramsGingerAle
10/ 26 / 14
100%ToEmpty
MelloYello
10/ 26 / 14
100%To Empty
HiC
10/ 26 / 14
100%To Empty
Powerade
10/ 26 / 14
100%To Empty
Raspberry
10/ 26 / 14
100%To Empty
Cherry
10/ 26 / 14
100%To Empty
Peach
10/ 26 / 14
100%To Empty
Strawberry
10/ 26 / 14
100%To Empty
FruitPunch
10/ 26 / 14
100%To Empty
Grape
10/ 26 / 14
100%To Empty
Fanta
10/ 26 / 14
100%To Empty
Dasani
10/ 26 / 14
100%To Empty
Lime
10/ 26 / 14
100%To Empty
Vanilla
10/ 26 / 14
100%To Empty
Lemon
10/ 26 / 14
100%To Empty
Orange
10/ 26 / 14
100%To Empty
OK
Sold-out
Expired
AgitationNeeded
PrimeNeeded
Invalid- Remove
HFCS NNS
10/ 26 / 14
HFCS Water Ice Carb Water Product
Agitation SwitchesAnd Locks Lighting
Errors Alerts Notices
UserInterface
Operating System System Conguration Service Menu Language
Dashboard
CustomerViewUserMode: CrewERR R
Operating System System Conguration Service Menu Language
Operating System SystemConguration Service Menu Language
CustomerViewUserMode: CrewERR
ChangeNNS Package
NON-NUTRATIVE
SWEETENER BLEND
CODE:
ReturnToDashboard
Manuallytype the content of the label’scode into the following eld:
1 2 3 A B C
4 5 6 D E F
7 8 9 0 Backspace
Code: 288F49
Clear
Enter
Pull down front door of
NNS compartment and
release locking lever
(lever moves from right
to left).
123456123456123456
Remove empty NNS
package and then use an
approved sanitizer solution
to clean the NNS white
connector and storage area
behind compartment door.
Remove cap from the new
NNS package. Place box
in the compartment with
the arrows on the package
facing up. Reattach the
NNS connector then move
lever to secure.
*Should you encounter issues
with dispenser accepting NNS
alphanumeric code, rst try
a different NNS package or contact
Coca-Cola Phone Fix® for assistance,
1-800-241-COKE (2653).

12 |© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
maintenance
checking/relling ice
How to check/fill ice
Maintaining the proper ice level is critical
to ensuring your guest receives a quality
beverage. If using a top-mount ice maker,
follow established procedures for checking ice
level. If you fill the ice manually, check to
ensure ice is at least 1/3 full at all times. Fill the
ice bin by following the steps illustrated below:
Fill a clean bucket with ice.
Safely lift and remove ice bin lid.
Dump the ice in the ice bin and fill until full.
(approximately 2" from the top – do not overfill)
Replace ice bin lid.
NOTE: Store bought or “bagged ice” SHOULD NEVER BE USED as it may
seriously damage the Coca-Cola Freestyle® 9000 dispenser ice bin.
/ full
/ full
full
Ice bin should NEVER be less
than one-third full

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |13
How to properly clean the
Coca-Cola Freestyle® nozzle
Locate the nozzle. Using a clean cloth to protect
your fingers, twist nozzle counter-clockwise, and
then pull down to remove.
Scrub the nozzle at a 45 degree angle with
detergent cleanser using an approved nozzle
brush (Coke part# 954412).
Rinse the nozzle in warm, clean, drinkable water.
Place the nozzle in a prepared sanitizer solution
(Kay-5 or approved equivalent sanitizer) shake
nozzle tip when submerging to remove any air
bubbles and soak the nozzle in the sanitizer
solution for no more than 5 minutes. CAUTION: DO
NOT SOAK NOZZLES OVERNIGHT!
Rinse using the rest of the sanitizer solution, scrub
underneath the nozzle ring area (area where the
nozzle connects) using a nozzle brush at a 45°
angle or a clean cloth. Scrub the nozzle upper ring
and inner body using wire handled and thick
bristled nozzle brush. Allow to sit for 2 minutes.
Repeat.
Allow the nozzle to “AIR DRY”, then use
a clean cloth to reinstall nozzle and lock into
place turning clockwise. Take extra care to ensure
the nozzle is inserted completely
and locked into place.
How to properly clean the
exterior surfaces
Using a clean cloth and approved sanitizer
solution, wash the ice lever and allow solution
to run down the drain.
Remove the cup rest. Wash and rinse the cup
rest and drip tray in an approved sanitizing
solution using a clean cloth. Then allow to
air dry.
NOTE: Follow all handwashing procedures as
appropriate.
Pour water and approved sanitizer solution
slowly down the drain. Ensure the drain
empties properly.
Replace the cup rest in the drip tray. Check
the cup rest periodically throughout the day
and clean as needed.
Using a clean cloth and approved sanitizer
solution, wipe all exterior surfaces, including
upper and lower cabinet doors, touch screen,
and ADA interface area.
Reinforce with crew to always clean the touch
screen periodically throughout the day as salty
fingers could cause abrasions to the screen
surface over time.
maintenance
cleaning nozzle and exterior surfaces

14 |© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
How to properly clean the drain
Prepare 1 packet of approved sanitizer with
2.5 gallons of water
Remove the cup rest. Wash the cup rest in a
sink using an approved sanitizing solution.
Wash the drip tray using a clean cloth and
an approved sanitizing solution. Rinse and
allow sanitizing solution to run down the
drain.
Pour water and approved sanitizer mixture
slowly down drain. Ensure the drain empties
properly.
Replace the cup rest in the drip tray.
How to properly clean the NNS
compartment and connector
This cleaning task should be completed
every time a box of NNS is changed and
whenever you notice “white” crystals
forming on the NNS connector.
Remove the NNS box from compartment.
(Reference page 11)
Use a clean cloth and sanitizer solution to
clean the NNS compartment.
Use a clean cloth and sanitizer solution to
clean the NNS connector.
Return the NNS box to the compartment
and reconnect it. (Reference page 11)
123456123456123456
123456 123456 123456 123456
123456123456123456
123456123456123456
123456123456123456
cleaning NNS area and drain
maintenance

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |15
How to properly clean the ice chute
Turn o power to the dispenser.
Remove the lower chute by carefully pulling on the front lip of the
power chute. It should disengage and pull forward.
Remove the upper chute by carefully pulling on the upper lip of the
upper chute. It should disengage and pull forward.
Wash the upper and lower chute and ice chute body area with
approved sanitizing solution (Kay-5).
Soak upper and lower chutes in Kay 5 sanitizing solution for 2 minutes.
Use a clean, sanitized towel or cloth to wipe the ice chute body area.
Reinstall the upper ice chute by pushing up and into the ice chute body
until a click sound is made. When reinstalling the upper ice chute,
ensure the arrow on outside of ice chute is pointing toward the
dispenser and ice opening.
Reinstall the lower ice chute by pushing up and into the bottom of the
upper ice chute until a click sound is made.
Turn on power to the dispenser, allowing a few minutes for dispenser to
complete standard start-up procedure. Then test to ensure the
dispenser is operating properly, i. e., dispense a small amount of ice
into a cup.
UNIT
F
LO
W
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
UNIT
F
LO
W
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
cleaning ice chute
maintenance

16 |© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
maintenance
small parts and cleaning tips
Coca-Cola recommends
Kay-5®Sanitizer, or a
comparable food-grade
chlorine sanitizer.
If using Kay-5 brand, add 1 oz.
packets of Kay-5 to 2.5 gallons
of clean, warm water in a clean,
5-gallon bucket.
CAUTION: When using a chlorinated
detergent other than Kay-5, follow
the instructions to produce a 100
ppm chlorine sanitizer solution.
REMINDER: Kay-5 Sanitizer, cleaning
brush and replacement nozzle can
be ordered by calling
1-800-241-COKE (2653).
DO NOT use bleach,
or any unapproved
chemicals!
DO NOT soak any
parts overnight!
DO NOT use scouring
pads, steel wool or
any abrasive
material. It will
scratch the surface
and result in rusting/
pitting!
DO NOT use paper
towels. They may
break apart and clog
the drain!
DO NOT pour
hot liquids into
the drain!
(greater than 125˚F
– 51.6˚C)
CAUTION:
WHAT NOT TO DO...
microber cloth
#127723
single door
assembly
#149269 double door assembly
#149270
Kay-5 Sanitizer
#24041
single
cartridge Tray
#140881
double
cartridge Tray
#140882 (2 trays)
nozzle tip
#144700
ice chute brush
#143257 drain
cleaning brush
#144925
wire handled
nozzle brush
#16586
nozzle & injector
ring brush
#149326
microber
cartridge sleeve
#149325
cartridge slot cleaning
tool
#149324
Customers may order up to $25 worth of the
following small parts per location.
Call The Coca-Cola service number 1-800-241-COKE (2653) and request a
small parts order.
NOTE: Shipping request other than standard ground transportation may be
charged to your outlet.
upper ice chute
#122804 lower ice chute #122805
self serve drip tray
spider drain
#122829

© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401 |17
Weekly tasks
Clean ingredient cartridge trays with an approved
sanitizer solution.
Remove and clean manual ice fill lid with warm water
and approved sanitizer solution.
Clean exterior surfaces of top mount ice maker
(if applicable).
Monthly tasks
Unplug the dispenser.
Remove ALL ice by using the ice dispense lever.
Pour warm water slowly into the bin (not over the ice
chute) to melt the remaining ice on the cold plate.
Spray approved sanitizing solution onto all internal
surfaces of ice bin.
Using a long brush, clean areas within reach inside the
bin.
Spray approved sanitizing solution on all internal
surfaces again, allow time to drain and dry.
Return to normal operation.
Daily tasks
Clean and sanitize nozzle and nozzle ring
(See cleaning nozzle and exterior surfaces
on page 13).
Clean ice chute with clean cloth or clean
brush and approved sanitizer solution.
Clean and sanitize ice and beverage Levers.
Pour warm sanitizer solution SLOWLY
down the drain.
Check the cup rest periodically throughout
the day and clean as needed.
Using a clean soft cloth and approved
sanitizing solution, wipe down all exterior
surfaces, including:
» Touch screen
» Splash plate
» Exterior of drain pan (if applicable)
» ADA interface and front/side panels
REMINDER: Always clean the touch screen
periodically throughout the day.
Wash and rinse the cup rest and drain pan in
an approved sanitizing solution using a clean
cloth. Then allow to air dry.
daily, weekly, and monthly tasks
maintenance

18 |© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Condential information of The Coca-Cola Company | v1.200401
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1Touch the Water image
on the screen.
3Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
23
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1Touch the Water image
on the screen.
3Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
23
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1Touch the Water image
on the screen.
3Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
23
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks
from being poured without having to manually power o the unit.
Touch the User Mode area at the bottom of
the screen and select Manager Mode.
Access the dashboard. See page 5
of this guide for instructions on
accessing dashboard.
Using the virtual keypad, enter the Manager
password provided for your location, and
then press Enter.
At top of screen, select system
Configuration, then select Prohibit
Dispense.
The dispenser will remain locked until
unlocked by a manager.
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1Touch the Water image
on the screen.
3Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
23
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1Touch the Water image
on the screen.
3Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
23
NOTE:
If you have lost the Manager
Password provided during
installation, please call
1-800-241-COKE (2653)
for assistance.
Managers can lock the
Coca-Cola Freestyle dispenser
to prevent drinks from being
poured without having to
manually power off the unit.
1Touch the Water image
on the screen.
3Touch the Current Mode area
at the bottom of the screen and
select Manager Mode.
2Touch the three (3) areas of the
Coca-Cola image in the order
shown to access “Crew Mode”
on the touch screen.
HFCS Water Ice Carb Water Product
Agitation
Switches and
Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4Using the Virtual Keypad, enter the
Manager password provided for
your location, and then press Enter.
5At top of screen, select
“system Configuration,” then
select “Prohibit Dispense.”
NOTE:
If the screen is touched
during Lock Dispenser mode,
a warning will appear.
The dispenser will
remained locked until
unlocked by a manager.
User Mode: Manager
Service Menu
Prohibit Dispense
Enter
1
23
maintenance
prohibit dispense
If you have lost the Manager Password provided during
installation, please call 1-800-241-COKE (2653) for assistance.