Comat Releco CMS-10R Series User manual

ComatReleco Messaging System
CMS-10R
User Manual

ComatReleco CMS-10R | User Manual | 45013-089-50-002 | 2
Important information
ComatReleco reserves the right to alter, correct, and/or improve the technical documentation and the products described in the technical doc-
umentation at its own discretion and without giving prior notice, insofar as this is reasonable for the user. The same applies to any technical
changes that serve the purpose of technical progress.
The receipt of technical documentation (in particular user documentation) does not constitute any further duty on the part of ComatReleco to
provide information on modifications to products and/or technical documentation. You are responsible for verifying the suitability and intended
use of the products in your specific application, in particular with regard to observing the applicable standards and regulations. All information
made available in the technical data is supplied without any accompanying guarantee, whether expressly mentioned, implied or tacitly assumed.
In general, the provisions of the current standard Terms and Conditions of ComatReleco apply exclusively, in particular as concerns any warranty
liability.
This user manual contains important information for the commissioning, operation, maintenance and disposal of the device. You will also receive
information and important tips for your safety and help with any issues. The user manual must be made physically or electronically available
with the equipment and must be included in the supply when the equipment is transferred. It is also available on the ComatReleco web portal.
Copyright
This manual, including all illustrations contained herein, is copyright protected. Any changes to the contents or the publication of extracts of
this document is prohibited.
ComatReleco reserves the right to register its own intellectual property rights for the product identifications of ComatReleco products that are
used here. Registration of such intellectual property rights by third parties is prohibited.
Other product identifications may be afforded legal protection, even where they may not be indicated as such.
Disclaimer
The owner of this device is responsible for ensuring that the instructions and notes in this manual are read, understood and followed by the
personnel concerned before putting the device into operation. Failure to observe the instructions may result in serious bodily injury and/or
damage to property. ComatReleco assumes no liability for personal injury, damage to property or financial losses.
Unauthorized modifications and changes to the device can affect safety and are not permitted. This leads to a limitation of the warranty and
may result in loss of product conformity.

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Contents
Important information.....................................................................................................................................................................2
Copyright .......................................................................................................................................................................................2
Disclaimer......................................................................................................................................................................................2
1 Introduction..................................................................................................................................................................................5
1.1 Validity ...........................................................................................................................................................................................5
1.2 Glossary.........................................................................................................................................................................................5
1.3 Product conformity.........................................................................................................................................................................6
1.4 Further documents.........................................................................................................................................................................6
1.5 Contact details ...............................................................................................................................................................................6
2 Safety Instructions.......................................................................................................................................................................7
2.1 Meaning of symbols .......................................................................................................................................................................7
2.2 General Safety Instructions.............................................................................................................................................................7
2.3 User groups / personal qualification ...............................................................................................................................................8
2.4 Intended use ..................................................................................................................................................................................8
2.5 Unintended use ..............................................................................................................................................................................8
2.6 Foreseeable misuse .......................................................................................................................................................................9
3 Product description....................................................................................................................................................................10
3.1 Overview......................................................................................................................................................................................10
3.2 Product variants ...........................................................................................................................................................................10
3.3 Transport and storage ..................................................................................................................................................................10
3.4 Included in the delivery ................................................................................................................................................................10
3.5 Mobile communications ...............................................................................................................................................................11
3.5.1 Network coverage ........................................................................................................................................................................11
3.5.2 Country versions ..........................................................................................................................................................................11
3.5.3 Zone description ..........................................................................................................................................................................11
3.5.4 Supported frequency bands..........................................................................................................................................................11
3.6 Communication............................................................................................................................................................................12
3.6.1 Message types.............................................................................................................................................................................12
3.7 Behaviour of the device under specific conditions ........................................................................................................................13
3.8 Hardware description ...................................................................................................................................................................15
4 Installing the device...................................................................................................................................................................18
4.1 Installation instructions ................................................................................................................................................................18
4.2 Mounting......................................................................................................................................................................................18
4.2.1 Mounting the device.....................................................................................................................................................................18
4.2.2 Dismantling the device.................................................................................................................................................................18
4.3 Wiring ..........................................................................................................................................................................................19
4.3.1 Power supply ...............................................................................................................................................................................19
4.3.2 Wiring of the CMS-10R/D inputs...................................................................................................................................................19
4.3.3 Wiring the CMS-10R/DA inputs.....................................................................................................................................................20
4.3.4 Wiring the CMS-10R/DAC inputs ..................................................................................................................................................20
4.3.5 Wiring the CMS-10R/D/DA/DAC relay outputs...............................................................................................................................21
4.4 Antennas......................................................................................................................................................................................21
4.4.1 Rod antenna (CMS-ANT2).............................................................................................................................................................21
4.4.2 Magnetic base antenna (CMS-ANT-MAG2/2.5M) ..........................................................................................................................21
4.4.3 External beam antenna (CMS-ANT-SPEZ2/5m) .............................................................................................................................21
4.4.4 Antenna extension (CMS-ANT-KAB…/5M, …/10M, …/20M)........................................................................................................21
5 IoT Portal ....................................................................................................................................................................................23
5.1 Introduction..................................................................................................................................................................................23
5.1.1 System requirements ...................................................................................................................................................................23
5.1.2 Meaning of symbols .....................................................................................................................................................................23

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5.1.3 Role as user, owner or installer.....................................................................................................................................................24
5.2 Initial commissioning....................................................................................................................................................................25
5.2.1 Login / Create user account / Forgotten password........................................................................................................................26
5.3 Add a device ................................................................................................................................................................................26
5.3.1 Add a device as installer...............................................................................................................................................................26
5.3.2 Add a device as owner .................................................................................................................................................................28
5.3.3 Add a device with invitation code .................................................................................................................................................29
5.4 Pair device ...................................................................................................................................................................................31
5.4.1 Pairing the device after device configuration (variant 1, preferred)................................................................................................31
5.4.2 Pairing the device after adding (variant 2).....................................................................................................................................31
5.5 Set up service profile ...................................................................................................................................................................33
5.6 Device overview...........................................................................................................................................................................34
5.7 Account settings ..........................................................................................................................................................................35
5.7.1 Menu: Profile................................................................................................................................................................................35
5.7.2 Menu: Password...........................................................................................................................................................................35
5.7.3 Menu: SMS package ....................................................................................................................................................................35
5.8 Configure device ..........................................................................................................................................................................37
5.8.1 Menu: Overview ...........................................................................................................................................................................37
5.8.2 Menu: Manage .............................................................................................................................................................................38
5.8.3 Menu: Users / machines...............................................................................................................................................................43
5.8.4 Inputs...........................................................................................................................................................................................47
5.8.5 Menu: Outputs..............................................................................................................................................................................52
5.8.6 Menu: Service profile ...................................................................................................................................................................54
5.9 Firmware update..........................................................................................................................................................................56
6 Operation via smartphone or tablet ..........................................................................................................................................57
6.1 Description of the app ..................................................................................................................................................................57
6.1.1 Overview......................................................................................................................................................................................57
6.1.2 Detailed views..............................................................................................................................................................................58
7 Maintenance and troubleshooting ............................................................................................................................................59
7.1 Maintenance ................................................................................................................................................................................59
7.2 Troubleshooting............................................................................................................................................................................59
7.3 Device exchange..........................................................................................................................................................................61
8 Disposal......................................................................................................................................................................................62
9 Technical data ............................................................................................................................................................................63
9.1 Dimensions ..................................................................................................................................................................................63
9.2 Technical data..............................................................................................................................................................................63
10 Order details and accessories...................................................................................................................................................64

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1 Introduction
1.1 Validity
This user manual is valid for the following devices and software versions:
Hardware
Type designation Characteristics
CMS-10R-D/AC110-240V •4G, 3G, 2G IoT ComatReleco Messaging System
•6 x digital inputs 110 - 240 V ~
CMS-10R-DA/DC12-48V •4G, 3G, 2G IoT ComatReleco Messaging System
•6 x switchable inputs digital / analogue 0 - 10 V ⎓
CMS-10R-DAC/DC12-48V •4G, 3G, 2G IoT ComatReleco Messaging System
•4 x switchable inputs digital / analogue 0 - 10 V ⎓
•2 x analogue inputs 4 - 20 mA ⎓
The validity also applies to all country versions that are listed in the zone description in chapter 3.5.3.
Software
Firmware as of version 1.0.0
IoT Portal as of version 1.0.0
1.2 Glossary
Term Explanation
2G Second generation (2G) digital cellular networks used by mobile terminals.
3G Third generation (3G) digital cellular networks used by mobile terminals.
4G Fourth generation (4G) digital cellular networks used by mobile terminals.
Call-in Control of a digital output by a telephone call.
CMS-10R ComatReleco Messaging System.
dBm Is a level unit used to indicate that a power ratio is expressed in decibels (dB) with respect to one milliwatt (mW).
Delay time Is a value that is entered in the trigger window and delays the sending of a message for a certain time.
E-mail Forwarding of messages via the Internet.
Escalation chain Successive call from several subscribers (depending on the service profile) with a message by SMS, push message or
e-mail. The escalation chain is stopped as soon as a participant acknowledges the message by SMS, push message
or e-mail.
eSIM card Memory chip on which all data of the telephone provider necessary for the mobile phone connection and identification
are stored. The eSIM card is permanently installed on the device.
Event An event is a forwarding of information by e-mail, push message or SMS. Depending on the service profile, a certain
number of events per month are available.
Fallback mode If the IoT Portal fails, pending alarms are sent via SMS to defined recipients.
Firmware The firmware is the operating software with which the user software is loaded and operated.
IoT Internet of Things.
IoT Portal Virtual data storage (cloud)
LED Light Emitting Diode, indicating lamps.
Limit value (upper, lower) As soon as the value at an input exceeds or falls below this limit (threshold), an action is triggered.
Neutral conductor Returning conductor or cable transmitting electrical energy.
Outer conductor Voltage-carrying conductor or cable (commonly referred to as a "pole conductor" or "phase") that transmits electrical
energy.
Provider Mobile network operator.
Push message Push notifications are messages that appear on your phone without opening the app in question.
Spam (folder) Or also called the "junk mail folder". Unsolicited mass messages sent by e-mail.

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SMS Short Message Service. Short message service (for mobile phones), which can be used to send texts to the recipient's
display.
Threshold Is equivalent to limit value.
Trigger window (trigger value) This is a trigger that initializes an action when a previously defined value is exceeded or undershot.
UTC time zone Universal Time, Coordinated.
The time zone in which the device is located must be entered in the Manage menu.
The time zone can be found out on the mobile phone with most clock apps, or on the Internet, for example by clicking
on the following Link. Examples:
London = UTC, Berne = UTC + 1, New York = UTC - 5. Summer time/winter time is not changed automatically and
must be taken into account during entry! See also chapter 5.8.2.
1.1 Product conformity
The EC Declaration of Conformity can be found in the Quick Guide on the ComatReleco web portal link
1.3 Further documents
Further documents such as brief instructions, drawings, technical data, general terms and conditions, etc. can be found on the ComatReleco
webportal, Service & Support/Downloads category Link.
1.4 Contact details
Manufacturer's address
ComatReleco AG
Bernstrasse 4
CH-3076 Worb (Switzerland)
Phone [phone]
E-mail [email protected]
Web www.comatreleco.com

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2 Safety Instructions
2.1 Meaning of symbols
DANGER
Indicates a hazard with high risk potential. Failure to observe the safety measures could result in serious injury or death.
WARNING
Indicates a hazard with medium risk potential. Failure to observe the safety measures could result in serious injury or damage to property.
INFORMATION
Here you will find further information and helpful hints.
DISPOSAL
Observe the special disposal regulations for electronic devices.
PROTECTIVE INSULATION
The
Class 2 protective insulation symbol is printed on the device. The device is protected against accidental contact with live electrical parts
by class 2 protective insulation. With this electrical protection class, no protective conductor (earthing) must be connected.
2.2 General Safety Instructions
DANGER
•Only mount and dismantle the device when it is disconnected from the power supply. This applies to the power supply as well as to all
inputs and outputs.
•During operation, the electrical connection points of the device carry hazardous voltages! These connection points must not be touched.
•The installation of the device must only be carried out by qualified electricians.
•The device must be installed and operated according to national regulations and specifications.
•This device is not suitable for use in wet areas, explosive atmospheres (e.g. in areas where the air contains high concentrations of flam-
mable chemicals, vapours or particles such as grain, dust or metal powder), or in the vicinity of medical devices.

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WARNING
•Do not apply a voltage greater than 240 V ~ (for CMS-10R-D), or 48 V ⎓(for CMS-10R-DA and CMS-10R-DAC) to the device.
•It must be possible to disconnect the device from the power supply by means of an adequate disconnecting device (fuse, circuit breaker,
etc.) provided on the installation side. The disconnecting device must be located as close as possible to the device.
•When connecting to the 240 V ~ mains, it is essential that the power supply and the supply of the inputs are connected to the same outer
conductor.
•Check that all cables are correctly connected before commissioning.
•The device is intended for installation in a housing (a control cabinet, distribution box or terminal box). The housing must meet the
requirements of a fire protection housing of the safety standard IEC/EN 62368-1 and have a protection class of at least IP20 (according
to IEC/EN 60529). It must also provide protection against electric shocks (touch protection). The device must not be operated until it has
been installed.
SAFETY INSTRUCTIONS
•Read the user manual carefully before use!
Make sure that the versions of the product documentation valid for your device are available throughout the entire life cycle of the device
(see chapter 1.1).
•This device is not suitable for monitoring sensitive systems or time-critical processes. Mobile phone network failures, poor reception or
interruptions in the power supply can impair the functions.
•The device may only be operated with the defined antenna types (see chapter 4.4).
2.3 User groups / personal qualification
Device installation
All installation, assembly and wiring work must only be carried out by qualified electricians who are familiar with the applicable standards,
regulations and safety provisions for installation and automation technology.
Using the device
The users of the IoT Portal and the app must have PC user skills, must be able to operate a web browser and must know the associated terms.
Users can be electricians as well as end users who are authorized as the owner or as the owner's authorized representatives to manage,
configure or make changes to the devices.
The owner of the equipment is responsible for ensuring that all users have understood the user manual and the functions of the equipment and
are aware of the effects of the functions performed with the equipment (remote operation).
2.4 Intended use
Devices of the CMS-10R series are remote monitoring and remote control devices for industrial and building technology. They transmit chang-
es in the value of the digital and/or analogue inputs via the mobile phone network by e-mail, by SMS or by push message to the notification
service (IoT Portal, app). The potential-free changeover contacts of the relay outputs can be switched in the IoT Portal, using the app, by SMS
or telephone control.
The devices are available in different country versions. If you have any questions about the availability of the equipment in your region, please
refer to the chapter 3.5 or contact ComatReleco technical support ([e-mail]).
2.5 Unintended use
•Applications with high requirements regarding availability or redundancy.
•Use of the devices if the availability of the Internet connection or the IoT Portal is not fully guaranteed.

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2.6 Foreseeable misuse
•If an incorrect device configuration is loaded in the device or if settings not corresponding to the application have been made, this can
lead to undesired behaviour of the inputs and outputs.
•After an update or import of the device configuration, it must be checked in the device to prevent undesired behaviour of the inputs and
outputs.

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3 Product description
3.1 Overview
Devices of the CMS-10R series are remote monitoring and remote control devices for industrial and building technology. They transmit chang-
es in the value of the digital and/or analogue inputs via the mobile phone network by e-mail, by SMS or by push message to the notification
service (IoT Portal, app). The potential-free changeover contacts of the relay outputs can be switched in the IoT Portal, using the app, by SMS
or telephone control.
Thanks to the integrated eSIM card, the device connects automatically worldwide (see chapter 3.5) to the strongest local mobile network of all
possible generations (4G, 3G, 2G).
All processes are temporarily stored on a server with hosting in Switzerland and forwarded to the corresponding end device. The devices have
a fallback mode, which enables temporary communication via SMS if the connection to the server is not possible.
The configuration is done via a browser on a computer or tablet with an Internet connection. For configuration and/or administration, you will
need a user account on the ComatReleco IoT Portal.
Examples of possible applications
•Monitoring of systems
•Monitoring of machines and buildings
•Monitoring of pumps and filling levels
•Heating, ventilation and air-conditioning technology
•Remote switching, etc.
3.2 Product variants
Characteristic CMS-10R-D/AC110-240V-Z2
CMS-10R-D/AC110-240V-Z1
CMS-10R-DA/DC12-48V-Z2
CMS-10R-DA/DC12-48V-Z1
CMS-10R-DAC/DC12-48V-Z2
CMS-10R-DAC/DC12-48V-Z1
Nominal voltage and frequency 110 - 240 V ~, 45 - 65 Hz 12 - 48 V ⎓12 - 48 V ⎓
Operating voltage range 85 - 255 V ~ 8.4 - 60 V ⎓8.4 - 60 V ⎓
Inputs 6 digital 6 digital / analogue 0 - 10 V ⎓4 digital / analogue 0 - 10 V ⎓
2 analogue 4 - 20 mA ⎓
Outputs 4 x relay with changeover contacts, 10 A / 250 V ~
Countries Z2: Device type for Europe, Middle East, Africa and Asia
Z1: Device type worldwide
Mobile networks 4G, 3G, 2G (supported frequency bands, see chapter 3.5.4)
Accessories included Rod antenna CMS-ANT2 Rod antenna CMS-ANT2 Rod antenna CMS-ANT2
3.3 Transport and storage
The device is delivered in its original cardboard packaging and is therefore protected as well as possible during transport.
If you do not use the device for a longer period of time, store it at room temperature in a dry place.
When returning the device, please pack it in the same way as you received it with the original packaging so that it can be transported safely.
3.4 Included in the delivery
On receipt of the device, check the delivery against the delivery note.
If you discover a defect or missing parts on receipt, contact your seller immediately.
Please refer to the ComatReleco web portal for the delivery conditions and information regarding the return of goods Link.