Comfortflame CCL3924NRA User manual

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WARNING: If the information in this manual is not
followed exactly, a re or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re
department.
— Installation and service must be performed by a quali-
ed installer, service agency or the gas supplier.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
UNVENTED (VENT-FREE) GAS LOG HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
Also Design-Certied As Vented Decorative Appliances When
Not Used With Hand-Held Thermostat Remote
24" AND 30" REMOTE CONTROL READY
BILTMORE SPLIT OAK
CCL3924NRA, CCL3924PRA
CCL3930NRA, CCL3930PRA
P
I
L
O
T
O
F
F
O
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LO
REMOTE
OFF
HI
PFS
®
US

www.fmiproducts.com 111161-01P2
SAFETY
WARNING: Improper
installation, adjustment,
alteration, service or
maintenance can cause
injury or property dam-
age. Refer to this manual
for correct installation
and operational proce-
dures. For assistance or
additional information
consult a qualified in-
staller, service ag ency or
the gas supplier.
WARNING: This ap-
pliance is for installation
only in a solid-fuel burning
masonry or UL127 factory-
built replace or in a listed
ventless firebox enclo-
sure. It is design-certied
for these installations in
accordance with ANSI
Z21.11.2. Exception: Do
not install this appliance
in a factory-built replace
that includes instructions
stating it has not been test-
ed or should not be used
with unvented gas logs.
WARNING: This is an
unvented gas-red heat-
er. It uses air (oxygen)
from the room in which
it is installed. Provisions
for adequate combustion
and ventilation air must
be provided. Refer to Air
for Combustion and Ven-
tilation section on page 6
of this manual.
This appliance may be in-
stalled in an aftermarket,*
permanently located,
manufactured (mobile)
home, where not prohib-
ited by local codes.
This appliance is only for
use with the type of gas
indicated on the rating
plate. This appliance is
not convertible for use
with other gases.
* Aftermarket: Completion of sale, not for
purpose of resale, from the manufacturer
TABLE OF CONTENTS
Safety .................................................................. 2
Local Codes......................................................... 5
Product Identication........................................... 5
Unpacking............................................................ 5
Product Features................................................. 6
Remote Control Accessories ............................... 6
Air For Combustion and Ventilation ..................... 6
Installation ........................................................... 9
Operation........................................................... 19
Inspecting Burners............................................. 21
Cleaning and Maintenance................................ 22
Troubleshooting................................................. 23
Specications .................................................... 27
Wiring Diagram.................................................. 27
Parts .................................................................. 28
Replacement Parts............................................ 30
Technical Service............................................... 30
Service Hints ..................................................... 30
Accessories ....................................................... 31
Warranty ..............................................Back Cover

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111161-01P 3
WARNING: This product
contains and/or generates
chemicals known to the state
of California to cause cancer or
birth defects or other reproduc-
tive harm.
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, op-
erate or service this replace.
Improper use of this replace
can cause serious injury or
death from burns, re, explo-
sion, electrical shock and carbon
monoxide poisoning.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs
of carbon monoxide poisoning resemble the
u, with headaches, dizziness or nausea. If
you have these signs, the heater may not
be working properly. Get fresh air at once!
Have heater serviced. Some people are
more affected by carbon monoxide than oth-
ers. These include pregnant women, people
with heart or lung disease or anemia, those
under the inuence of alcohol and those at
high altitudes.
Natural and Propane/LP Gas: Natural and
propane/LP gases are odorless. An odor-
making agent is added to the gas. The odor
helps you detect a gas leak. However, the
odor added to the gas can fade. Gas may be
present even though no odor exists.
Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this heater.
WARNING: Any change to
this heater or its controls can
be dangerous.
SAFETY
Continued
WARNING: Do not use a
blower insert, heat exchanger
insert or other accessory not ap-
proved for use with this heater.
WARNING: Do not allow fans
to blow directly into the replace.
Avoid any drafts that alter burner
ame patterns. Ceiling fans can
create drafts that alter burner
ame patterns. Altered burner
patterns can cause sooting.
Due to high temperatures, the
appliance should be located out
of trafc and away from furniture
and draperies.
Do not place clothing or other
ammable material on or near
the appliance. Never place any
objects on the heater.
Heater base assembly becomes
very hot when running heater.
Keep children and adults away
from hot surface to avoid burns
or clothing ignition. Heater
will remain hot for a time after
shutdown. Allow surface to cool
before touching.
Carefully supervise young chil-
dren when they are in the room
with heater. When using the hand-
held remote accessory, keep se-
lector switch in the OFF position
to prevent children from turning
on burners with remote.
Keep the appliance area clear
and free from combustible ma-
terials, gasoline and other am-
mable vapors and liquids.

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SAFETY
Continued
1. This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.
2. Do not place propane/LP supply tank(s)
inside any structure. Locate propane/LP
supply tank(s) outdoors (propane/LP units
only).
3. To prevent performance problems, the
use of a propane/LP fuel tank of less
than 100 lb. capacity is not recommended
(propane/LP units only).
4. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not
use any phone in your building
• immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions
• if you cannot reach your gas supplier,
call the re department
5. This heater shall not be installed in a
bedroom or bathroom unless installed as
a vented appliance (see Installing Damper
Clamp Accessory for Vented Operation,
page 12).
6. Before installing in a solid fuel burning re-
place, the chimney ue and rebox must
be cleaned of soot, creosote, ashes and
loose paint by a qualied chimney cleaner.
Creosote will ignite if highly heated. A dirty
chimney ue may create and distribute
soot within the house. Inspect chimney
ue for damage. If damaged, repair ue
and rebox before operating heater.
7. Do not burn solid-fuel in a masonry or
UL127 factory-built replace in which a
vent-free room heater is installed.
8. If replace has glass doors, never operate
this heater with glass doors closed. If you
operate heater with doors closed, heat
buildup inside replace will cause glass to
burst. Make sure there are no obstructions
across openings of replace.
9. This log heater is designed to be smoke-
less. If logs ever appear to smoke, turn off
heater and call a qualied service person.
Note: During initial operation, slight smok-
ing may occur due to log curing and heater
burning manufacturing residues.
10. To prevent the creation of soot, follow the
instructions in Cleaning and Maintenance,
page 22.
11. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls or furniture.
12. This heater needs fresh, outside air ven-
tilation to run properly. This heater has an
Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the
heater if not enough fresh air is available.
See Air for Combustion and Ventilation,
page 6. If heater keeps shutting off, see
Troubleshooting, page 23.
13. Do not run heater
• where ammable liquids or vapors are
used or stored
• under dusty conditions
14. Do not use this heater to cook food or burn
paper or other objects.
15. Do not use heater if any part has been ex-
posed to or under water. Immediately call
a qualied service technician to inspect
the room heater and to replace any part
of the control system and any gas control
which has been under water.
16. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped
(dime-sized or larger).
17. Turn heater off and let cool before ser-
vicing, installing or repairing. Make sure
the remote selector switch is in the OFF
position. Only a qualied service person
should install, service or repair heater.
18. Make sure the remote selector switch is
in the OFF position when you are away
from home for long periods of time.
19. This heater must not be connected to any
external electrical source.
20. Operating heater above elevations of
4,500 feet may cause pilot outage.
21. Provide adequate clearances around air
openings.

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111161-01P 5
LOCAL CODES
Figure 1 - Vent-Free Gas Log Heater (Logs May Vary By Model)
Log Set
Control Knob
Base Grate
Piezo
Ignitor
Optional
Remote
Control
Optional Selector Switch
Flame
Adjustment
Knob
UNPACKING
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Note: Where listed vented decorative logs are re-
quired, thermostat operation is not permitted.
State of Massachusetts: The installa-
tion must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
PRODUCT IDENTIFICATION
CAUTION: Do not remove the
data plates attached to the heater
base assembly. The data plates
contain important warranty and
safety information.
1. Remove logs and heater base assembly
from carton.
Note: Do not pick up heater base assem-
bly by burners. This could damage heater.
Always handle base assembly by grate.
2. Remove all protective packaging applied
to logs and heater for shipment.
3. Check heater for any shipping damage. If
heater is damaged call FMI PRODUCTS,
LLC at 1-866-328-4537 for replacement
parts. Please do not return this products
to the store.

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PRODUCT FEATURES
OPERATION
This heater is clean burning. It requires
no outside venting. There is no heat loss
out a vent or up a chimney. Heat is gener-
ated by realistic dancing, yellow ames. This
heater is designed for vent-free operation
with ue damper closed. It has been tested
and approved to ANSI Z21.11.2 standard
for unvented heaters. This heater may also
be operated as a vented decorative (ANSI
Z21.60) product by opening flue damper
(non-thermostat models only).
SAFETY PILOT
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system re-
quires no matches, batteries or other sources
to light heater.
REMOTE CONTROL ACCESSORIES
There are 2 optional remote controls that can
be purchased separately for this log heater:
• hand-held ON/OFF remote
• hand-held thermostat remote
See Accessories, page 31.
The hand-held thermostat may not be used
where vented decorative listing is required.
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a room or
space unless the required vol-
ume of indoor combustion air
is provided by the method de-
scribed in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes. Read the
following instructions to insure
proper fresh air for this and
other fuel-burning appliances
in your home.
Today’s homes are built more energy efcient
than ever. New materials, increased insulation and
new construction methods help reduce heat loss
in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out
and the warm air in. During heating months, home
owners want their homes as airtight as possible.
While it is good to make your home energy
efcient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning ap-
pliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and fuel
burning appliances draw air from the house to
operate. You must provide adequate fresh air for
these appliances. This will insure proper venting
of vented fuel-burning appliances.
PROVIDING ADEQUATE VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.
All spaces in homes fall into one of the three
following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 6 through 8 will help
you classify your space and provide adequate
ventilation.
Unusually Tight Construction
The air that leaks around doors and windows
may provide enough fresh air for combustion
and ventilation. However, in buildings of un-
usually tight construction, you must provide
additional fresh air.
Unusually tight construction is dened as
construction where:
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of one
perm (6 x 10-11 kg per pa-sec-m2) or less
with openings gasketed or sealed and
b. weather stripping has been added on
openable windows and doors and
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and oors, between wall-ceiling joints,

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111161-01P 7
AIR FOR COMBUSTION AND VENTILATION
Continued
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
If your home meets all of the three criteria
above, you must provide additional fresh air.
See Ventilation Air From Outdoors, page 8.
If your home does not meet all of the three
criteria above, proceed to Determining Fresh-
Air Flow For Heater Location.
Conned Space and Unconned Space
The National Fuel Gas Code, ANSI Z223.1/
NFPA 54 denes a conned space as a space
whose volume is less than 50 cubic feet per
1,000 Btu/hr (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space and an unconned space as a space
whose volume is not less than 50 cubic feet
per 1,000 Btu/hr (4.8 m3 per kw) of the ag-
gregate input rating of all appliances installed
in that space. Rooms communicating directly
with the space in which the appliances are
installed*, through openings not furnished
with doors, are considered a part of the un-
conned space.
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
Determining if You Have a Conned or
Unconned Space
Use this work sheet to determine if you have
a conned or unconned space.
Space: Includes the room in which you will
install heater plus any adjoining rooms with
doorless passageways or ventilation grills
between the rooms.
1. Determine the volume of the space (length
x width x height).
Length x Width x Height =__________cu. ft.
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room
is supplied with grills or openings, add the
volume of these rooms to the total volume
of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x 20
= 51,200 (maximum Btu/Hr the space can
support)
3. Add the Btu/Hr of all fuel burning appliances
in the space.
Vent-free replace __________ Btu/Hr
Gas water heater* __________ Btu/Hr
Gas furnace __________ Btu/Hr
Vented gas heater __________ Btu/Hr
Gas replace logs __________ Btu/Hr
Other gas appliances* + _________ Btu/Hr
Total = _________ Btu/Hr
* Do not include direct-vent gas appliances.
Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
Example:
Gas water heater __________ Btu/Hr
Vent-free replace + _________ Btu/Hr
Total = _________ Btu/Hr
4. Compare the maximum Btu/Hr the space
can support with the actual amount of Btu/
Hr used.
_______ Btu/Hr (maximum the space can
support)
_______ Btu/Hr (actual amount of Btu/Hr
used)
Example: 51,200 Btu/Hr (maximum the
space can support)
79,000 Btu/Hr (actual amount of
Btu/Hr used)
The space in the above example is a conned
space because the actual Btu/Hr used is more
than the maximum Btu/Hr the space can sup-
port. You must provide additional fresh air. Your
options are as follows:
A. Rework worksheet, adding the space of an
adjoining room. If the extra space provides
an unconned space, remove door to adjoin-
ing room or add ventilation grills between
rooms. See Ventilation Air From Inside
Building, page 8.
B. Vent room directly to the outdoors. See
Ventilation Air From Outdoors, page 8.
C. Install a lower Btu/Hr replace, if lower Btu/
Hr size makes room unconned.
If the actual Btu/Hr used is less than the maxi-
mum Btu/Hr the space can support, the space is
an unconned space. You will need no additional
fresh air ventilation.
40,000
39,000
79,000

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WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combus-
tion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code,ANSI Z223.1/NFPA54,
the International Fuel Gas Code,
or applicable local codes.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
AIR FOR COMBUSTION AND VENTILATION
Continued
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma-
nent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a thermo-
stat-controlled power vent. Heated air entering
the attic will activate the power vent.
Figure 3 - Ventilation Air from Outdoors
Figure 2 - Ventilation Air from Inside
Building
Outlet
Air
Ventilated
Attic
Outlet
Air
Inlet
Air
Inlet Air Ventilated
Crawl Space
To
Crawl
Space
To Attic
Or
Remove
Door into
Adjoining
Room,
Option
3
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilation
Grills Into
Adjoining
Room,
Option 1
12"
12"

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111161-01P 9
WARNING: Seal any fresh
air vents or ash clean-out doors
located on oor or wall of re-
place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney ue damper.
WARNING: Never install the
heater
• in a bedroom or bathroom
unless installed as a vented
appliance, see page 12.
• in a recreational vehicle
• where curtains, furniture,
clothing or other ammable
objects are less than 42" from
front, top or sides of heater
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning u-
ids, oil or kerosene lamps, etc.) in
the air exist, may discolor walls
or cause odors.
IMPORTANT:Vent-free heaters add moisture
to the air. Although this is benecial, installing
heater in rooms without enough ventilation
air may cause mildew to form from too much
moisture. See Air for Combustion and Ventila-
tion, page 6.
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
NOTICE: State or local codes
may only allow operation of this
appliance in a vented congura-
tion. Check your state or local
codes.
WARNING: A qualied ser-
vice person must install heater.
Follow all local codes.
WARNING: Make sure the
selector switch is in the OFF po-
sition before installing heater.
WARNING: Before installing
in a solid fuel burning replace,
the chimney ue and rebox
must be cleaned of soot, creo-
sote, ashes and loose paint by a
qualied chimney cleaner. Creo-
sote will ignite if highly heated.
A dirty chimney ue may create
and distribute soot within the
house. Inspect chimney ue for
damage. If damaged, repair ue
before operating heater.

www.fmiproducts.com 111161-01P10
CHECK GAS TYPE
Use the correct gas type (natural or propane/
LP) for your unit. If your gas supply is not cor-
rect, do not install heater. Call dealer where
you bought heater for proper type heater.
WARNING: This appliance is
equipped for either natural gas
or propane/LP gas but not both.
Gas type is indicated on the rat-
ing plate. Field conversion is not
permitted.
INSTALLATION AND CLEARANCES
(Vent-Free Operation Only)
WARNING: Maintain the
minimum clearances. If you can,
provide greater clearances from
oor, ceiling and adjoining wall.
MINIMUM FIREPLACE CLEARANCE
TO COMBUSTIBLE MATERIALS
Side Wall 16" Ceiling: 42"
LOG SIZING REQUIREMENTS
Minimum Firebox
Log Front Rear *
Size Height Depth Width Width
24" 17" 13" 28" 21"
30" 17" 13" 34" 24"
* Measured at 13" depth.
Carefully follow the instructions below. This
will ensure safe installation into a masonry,
UL127-listed manufactured replace or listed
vent-free rebox.
Minimum Clearances for Side Combus-
tible Material, Side Wall and Ceiling
A. Clearances from the side of the replace
cabinet to any combustible material and
wall should follow diagram in Figure 4.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material and
protrudes 3 1/2" from the wall. This com-
bustible material must be 4" from the side
of the replace opening (see Figure 4).
Note: When installing your gas logs into
a manufactured rebox, follow rebox
manufacturer’s instructions for minimum
clearances to combustible materials.
INSTALLATION
Continued
Figure 4 - Minimum Clearance for
Combustible to Wall
*Minimum 16" from Side Wall
*
Example
Minimum Noncombustible Material
Clearances
If Not Using Mantel
Note: If using a mantel, proceed to If Using
Mantel, page 11. If not using a mantel, follow
the information below.
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material be-
hind it. Noncombustible material must extend
at least 8" up. If noncombustible material is
less than 12", you must install the replace
hood accessory. See Figure 5, page 11, for
minimum clearances.
IMPORTANT: If you cannot meet these mini-
mum clearances, you must operate heater
with chimney ue damper open. Go to Install-
ing Damper Clamp Accessory for Vented
Operation, page 12.
B. Clearances from top of replace opening
to ceiling should not be less than 42".
NOTICE: Manual control heaters
may be used as a vented product.
If so, you must always run heater
with chimney ue damper open.
If running heater with damper
open, noncombustible material
above replace opening is not
needed. Go to Installing Damper
Clamp Accessory for Vented
Operation, page 12.

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111161-01P 11
INSTALLATION
Continued
Figure 5 - Heat Resistant Material (Slate,
Marble, Tile, etc.) Above Fireplace
If Using Mantel
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material be-
hind it. Noncombustible material must extend
at least 8" up. If noncombustible material is
less than 12", you must install the replace
hood accessory. Even if noncombustible
material is more than 12", you may need the
hood accessory to deect heat away from
your mantel shelf. See Figure 5, 6 and 7 for
minimum clearances.
IMPORTANT: If you cannot meet these mini-
mum clearances, you must operate heater
with chimney ue damper open. Go to Install-
ing Damper Clamp Accessory for Vented
Operation, page 12.
Noncombus-
tible Material
Distance (A)
Requirements for Safe
Installation
12" or more Noncombustible material
okay.
Between 8"
and 12"
Install replace hood acces-
sory (GA6050 or GA6053
see Accessories, page
31).
Less than 8" Noncombustible material
must be extended to at
least 8". See Between 8"
and 12", above. If you can-
not extend material, you
must operate heater with
ue damper open.
Heat Resistant
Material
(A)
MANTEL CLEARANCES
In addition to meeting noncombustible mate-
rial clearances, you must also meet required
clearances between replace opening and
mantel shelf. If you do not meet the clearances
listed below, you will need a hood.
Determining Minimum Mantel Clearances
If you meet minimum clearance between
mantel shelf and top of replace opening, a
hood is not required (see Figure 6).
Figure 6 - Minimum Mantel Clearances
Without Using Hood
Minimum
Noncombustible
Material
Minimum
Noncombustible
Material Height
Distances to
Underside of
Mantel
Top of
Fireplace
Opening
Underside
of Mantel
Shelf
Mantel Shelf
12"
(A)
18" 20" 22" 24"
All minimum
distances are
in inches
Log Set
All
Models
2
1/2
"
6"
8"
10"
Minimum
Noncombustible
Material 8"
Min.
12" 15" 18"
All minimum
distances are
in inches
Log Set
18", 24",
30" Models
20"
2
1/2
"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood
(GA6050,
GA6052)
Top of
Fireplace
Opening
Underside
of Mantel
Shelf
Mantel Shelf
Figure 7 - Minimum Mantel Clearances
When Using Hood
All
Models

www.fmiproducts.com 111161-01P12
INSTALLATION
Continued
Determining Minimum Mantel Clearances
When Using a Hood
If minimum clearances in Figure 6, page 11,
are not met, you must have a hood. When
using a hood there are still certain minimum
mantel clearances required. Follow minimum
clearances shown in Figure 7, page 11, when
using hood.
NOTICE: Surface temperatures
of adjacent walls and mantels be-
come hot during operation. Walls
and mantels above the rebox
may become hot to the touch.
If installed properly, these tem-
peratures meet the requirements
of the national product standard.
Follow all minimum clearances
shown in this manual.
NOTICE: If your installation does
not meet the minimum clear-
ances shown, you must do one
of the following:
• operate logs only with ue
damper open
• raise mantel to an acceptable
height
• remove mantel.
FLOOR CLEARANCES
A. If installing appliance on the oor level,
you must maintain the minimum distance
of 14" to combustibles (see Figure 8).
B. If combustible materials are less than 14"
to the replace, you must install appliance
at least 5" above the combustible ooring
(see Figure 9).
14"
Min.
Combustible
Material
Noncombustible Material
Hearth
5"
Min.
Combustible
Material
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
INSTALLING DAMPER CLAMP AC-
CESSORY FOR VENTED OPERATION
Note: When used as a vented heater, ap-
pliance must be installed only in a solid-fuel
burning replace with a working ue and con-
structed of noncombustible material.
If you choose to use your heater as a man-
ually-controlled model (no remote control
installed), you may use this heater as a vented
product. There are three reasons for operating
your heater in the vented mode.
1. Fireplace does not meet the clearance to
combustibles requirements for vent-free
operation.
2. State or local codes do not permit vent-
free operation.
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you,
you must permanently open chimney ue
damper. You must install the damper clamp
accessory (to order, see Accessories, page
31). This will insure vented operation (see
Figure 10, page 13). The damper clamp will
keep damper open. Installation instructions
are included with clamp accessory.
See chart below for minimum permanent ue
opening you must provide. Attach damper
clamp so the minimum permanent ue open-
ing will be maintained at all times.
Chimney Height Minimum Permanent
Flue Opening
6' to 15' 39 sq. inches
15' to 30' 29 sq. inches
Area of Various Standard Round Flues
Diameter Area
5"
6"
7"
8"
20 sq. inches
29 sq. inches
39 sq. inches
51 sq. inches

www.fmiproducts.com
111161-01P 13
INSTALLING HEATER BASE
ASSEMBLY
CAUTION: Do not remove the
data plates attached to the heater
base assembly. The data plates
contain important warranty and
safety information.
WARNING: You must secure
this heater to replace oor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
WARNING: If installing in a
sunken replace, special care
is needed. You must raise the
replace oor to allow access to
heater control panel. This will in-
sure adequate air ow and guard
against sooting and controls be-
ing damaged. Raise replace oor
with noncombustible material.
Make sure material is secure.
CAUTION: Do not pick up
heater base assembly by burners.
This could damage heater. Only
handle base assembly by grates.
IMPORTANT: Make sure heater burners are level.
If heater is not level, heater will not work properly.
Figure 10 - Attaching Damper Clamp
Damper
Damper
Clamp
Damper
Manufactured Fireplace
Masonry Fireplace
Damper
Clamp
Damper
INSTALLATION
Continued
Installation Items Needed
• hardware package (provided with heater)
• approved exible gas hose (not provided)
(if allowed by local codes)
• sealant resistant to propane/LP gas, not
provided
• electric drill with 3/16" masonry drill bit
Note: Install optional remote receiver and
hand-held remote kit (see Accessories, page
31) before installing gas log heater. See instal-
lation instructions included with the kit.
1. Apply pipe joint sealant lightly to male
threads of the tting to be threaded into
gas regulator. Connect approved exible
gas hose to gas regulator of heater (see
Figure 11).
2. Locate masonry screws in hardware
package.
3. Position heater base assembly in replace.
4. Place logs in their proper positions on
heater base.
5. Center heater base and logs front to back
and side to side in replace.
6. Carefully remove logs without moving
heater base.
7. Mark screw locations through holes in
mounting anges (see Figure 12). If in-
stalling in a brick-bottom replace, mark
screw locations in mortar joint of bricks.
8. Remove heater base from replace.
9. Drill holes at marked locations using 3/16"
masonry drill bit.
Figure 11 - Attaching Flexible Gas Hose
to Heater
Flexible Gas Hose
(if allowed by local codes)
Fitting
Figure 12 - Attaching Base Assembly to
Fireplace Floor
Masonry
Screw
Mounting
Flanges

www.fmiproducts.com 111161-01P14
For propane/LP units, the installer must
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not re-
duce incoming gas pressure, heater regulator
damage could occur. Install external regulator
with the vent pointing down as shown in Figure
13. Pointing the vent down protects it from
freezing rain or sleet.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.
Installation must include an equipment shutoff
valve, union and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 14, page 15).
IMPORTANT: Install equipment shutoff valve
in an accessible location. The equipment
shutoff valve is for turning on or shutting off
the gas to the appliance.
Check your building codes for any special
requirements for locating equipment shutoff
valve to replaces.
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.
INSTALLATION
Continued
Figure 13 - External Regulator With Vent
Pointing Down
Propane/LP
Supply Tank
External
Regulator
with Vent
Pointing
Down
10. Attach base assembly to replace oor
using two masonry screws (in hardware
package) (see Figure 12, page 13).
11. Connect to gas supply. See Connecting
To Gas Supply.
CONNECTING TO GAS SUPPLY
WARNING: This appliance
requires a 1/2" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: A qualied ser-
vice person must connect heater
to gas supply. Follow all local
codes.
CAUTION: Never connect
propane/LP heater directly to the
propane/LP supply. This heater
requires an external regulator
(not supplied). Install the exter-
nal regulator between the heater
and propane/LP supply.
WARNING: Never connect
natural gas heater to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
* equipment shutoff valve with 1/8" NPT tap
is an acceptable alternative to test gauge
connection. Purchase the optional CSA
design-certied equipment shutoff valve from
your dealer.

www.fmiproducts.com
111161-01P 15
INSTALLATION
Continued
* Purchase the optional equipment shutoff
valve from your dealer.
** Minimum inlet pressure for purpose of input
adjustment.
Figure 14 - Gas Connection
Gas Control
3" Minimum
Equipment Shutoff
Valve With 1/8"
NPT Tap*
Approved
Flexible
Gas Hose (if
allowed by
local codes)
PROPANE/LP
From External
Regulator (11"
W.C.** to 14" W.C.
Pressure)
NATURAL
From Gas Meter
(5" W.C.** to
10.5" W.C.
Pressure)
Cap Pipe Tee
Nipple Joint
Sediment Trap
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
We recommend that you install a sediment
trap in supply line as shown in Figure 14.
Locate sediment trap where it is within reach
for cleaning. Install in piping system between
fuel supply and heater. Locate sediment
trap where trapped matter is not likely to
freeze. A sediment trap traps moisture and
contaminants. This keeps them from going
into heater controls. If sediment trap is not
installed or is installed wrong, heater may
not run properly.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting it
to gas piping and/or ttings.
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an
open ame to check for a leak.
Apply a noncorrosive leak detec-
tion uid to all joints. Bubbles
forming show a leak. Correct all
leaks at once
CAUTION: Make sure exter-
nal regulator has been installed
between propane/LP supply
and heater. See guidelines un-
der Connecting to Gas Supply,
page 14.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect appliance with its appliance
main gas valve (control valve) and equip-
ment shutoff valve from gas supply piping
system. Pressures in excess of 1/2 psig
will damage heater regulator.
2. Cap off open end of gas pipe where equip-
ment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
4. Check all joints of gas supply piping sys-
tem. Apply noncorrosive leak detection
uid to gas joints. Bubbles forming show
a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
ttings for leaks.

www.fmiproducts.com 111161-01P16
INSTALLATION
Continued
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Fig-
ure 15).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from propane/LP sup-
ply tank to equipment shutoff valve for
propane/LP gas (see Figure 16) or from
gas meter to equipment shutoff valve for
natural gas (see Figure 17). Apply noncor-
rosive leak detection uid to gas joints.
Bubbles forming show a leak.
4. Correct all leaks at once.
Figure 15 - Equipment Shutoff Valve
Open
Closed
Equipment
Shutoff
Valve
Figure 16 - Checking Gas Joints
Propane/LP
Tank Equipment
Shutoff Valve
Control Valve Location
Figure 17 - Checking Gas Joints
Gas Meter
Equipment
Shutoff Valve
Control Valve Location
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Fig-
ure 15).
2. Open propane/LP supply tank valve or
main gas valve located on or near gas
meter for natural gas.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from propane/LP sup-
ply tank to equipment shutoff valve for
propane/LP gas (see Figure 16) or from
gas meter to equipment shutoff valve for
natural gas (see Figure 17). Apply noncor-
rosive leak detection uid to gas joints.
Bubbles forming show a leak.
5. Correct all leaks at once.
6. Light heater (see Operation,page 19).
Check all other internal joints for leaks.
7. Turn off heater (see To Turn Off Gas to
Appliance, page 20).

www.fmiproducts.com
111161-01P 17
INSTALLATION
Continued
INSTALLING LOGS
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installa-
tion and periodically thereafter,
check to ensure that no ame
comes in contact with any log.
With the heater set to Hi, check
to see if ames contact any log. If
so, reposition logs according to
the log installation instructions
in this manual. Flames contact-
ing logs will create soot.
Each log is marked with a number. These
numbers will help you identify the log when
installing. It is very important to install these
logs exactly as instructed. Do not modify logs.
Only use logs supplied with heater.
1. Place front log (#1) on grate ngers. Make
sure front log rests rmly between grate
ngers and grate base (see Figure 18).
2. Place base of middle log (#2) in the U-
shaped slots of grate base. The cutout on
the right of middle log should t over the
burner (see Figure 19). Make sure front
of middle log is resting on tabs of grate
base.
3. Locate pegs on bottom of back log (#3).
Slide pegs into holes in grate base behind
burner (see Figure 20).
AUTO
OFF
ON
Figure 18 - Installing Front Log (#1)
(CCL3930PR/NRA Shown)
Front Log
(#1)
Grate
Fingers
Grate
Base
AUTO
OFF
ON
Figure 219- Installing Middle Log (#2)
(CCL3930PR/NRA Shown)
Middle Log (#2)
Tab
Burner
U-Shaped
Slot
AUTO
OFF
ON
Figure 20 - Installing Rear Log (#3)
(CCL3930PR/NRA Shown)
Hole in
Grate
Base
Pegs
Burner

www.fmiproducts.com 111161-01P18
4. Locate pegs on bottom of crossover log
(#4). Slide pegs into holes located in
middle log (#2) and back log (#3). See
Figure 21, for placement.
5. Locate pegs on bottom of crossover log
(#5). Slide pegs into holes located in
crossover log (#4) and front log (#1). See
Figure 22.
6. Locate pegs on bottom of crossover log
(#6). Slide pegs into holes located in
middle log (#2) and front log (#1). See
Figure 23.
INSTALLATION
Continued
AUTO
OFF
ON
Figure 21 - Installing Crossover Log (#4)
(CCL3930PR/NRA Shown)
Log #2
Log #3
Pegs
Figure 22 - Installing Crossover Log (#5)
(CCL3930PR/NRA Shown)
AUTO
OFF
ON
7
Figure 24 - Installing Crossover Log
(#7) to Models CCL3930PR/PRA and
CCL3930NR/NRA Only
Middle Log
(#2)
Crossover
Log (#6)
Holes
Pegs
Figure 23- Installing Crossover Log (#6)
(CCL3930PR/NRA Shown)
AUTO
OFF
ON
Crossover
Log (#4)
Front Log (#1)
AUTO
OFF
ON
6
Pegs
Log #2
Front Log (#1)
7. For CCL3930PR/NR Only Locate holes
on bottom of crossover log (#7). Slide
onto pegs located in crossover log (#6)
and middle log (#2). See Figure 24.
8. Add lava rock around base of heater if
desired. Do not place any lava rock on
logs or burner.

www.fmiproducts.com
111161-01P 19
OPERATION
LIGHTING
INSTRUCTIONS
WARNING:
• If replace has glass doors,
never operate this heater with
glass doors closed. If you op-
erate heater with doors closed,
heat buildup inside replace
will cause glass to burst. Make
sure there are no obstructions
across opening of replace.
• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before run-
ning heater.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange ame will also be pres-
ent. Open damper or window to
vent smell. This will only last a
few hours.
Note: Home owners generally prefer to oper-
ate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full ames of the HI heat setting but will
nd the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
WARNING: Damper handle
will be hot if heater has been
running.
1. STOP! Read the safety information, col-
umn 1.
2. Make sure equipment shutoff valve is fully
open.
3. Set selector switch in the OFF position.
WARNING: Burners will
come on automatically within
one minute when the selector
switch is in the ON position after
the pilot is lit.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly,
a re or explosion may result
causing property damage, per-
sonal injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting
the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn by
hand, don’t try to repair it, call a quali-
ed service technician or gas supplier.
Force or attempted repair may result in
a re or explosion.
D. Do not use this appliance if any part
has been under water. Immediately
call a qualied service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been under
water.

www.fmiproducts.com 111161-01P20
12. To leave pilot lit and shut off burners only:
turn control knob clockwise to the
PILOT position, or use remote control
manual OFF button, or set selector switch
in the OFF position.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
WARNING: Make sure the
selector switch is in the OFF
position when you are away from
home for long periods of time.
Heater will come on automati-
cally with selector switch in the
ON position.
OPERATION
Continued
4. Press in and turn control knob clock-
wise to the OFF position (see
Figure 30).
5. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the
oor. If you smell gas, STOP! Follow “B”
in the safety information, page 20. If you
don’t smell gas, go to the next step.
6. Press in and turn control knob counter-
clockwise to the PILOT position.
Press in control knob for ve (5) seconds
(see Figure 30).
Note: You may be running this heater for
the rst time after hooking up to gas sup-
ply. If so, the control knob may need to be
pressed in for 30 seconds or more. This will
allow air to bleed from the gas system.
7. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the front burner. If
needed, keep pressing ignitor button until
pilot lights.
Note: If pilot does not stay lit, contact a
qualied service person or gas supplier for
repairs. Until repairs are made, light pilot
with match. To light pilot with match, see
Manual Lighting Procedure, page 21.
8. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4
through 8.
9. Slightly push in and turn control knob coun-
terclockwise to the ON position.
10. Wait one minute and switch selector switch
to the ON position to light burners.
11. Set ame adjustment knob to any level
between HI and LO.
O
F
F
P
I
L
O
T
L
O
I
H
REMOTE
OFF
ON
O
N
Control
Knob
Ignitor
Button Selector Switch
in OFF Position
Flame Adjustment
Knob
Figure 25 - Control Knob and Ignitor
Button Location
Figure 26 - Pilot
Ignitor
Electrode
Pilot Burner
Ignitor
Electrode
Pilot Burner
Propane/LP Gas
Natural Gas
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
1. Turn control knob clockwise to the
OFF position.
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held remote:
Set selector switch in the OFF position to
keep from draining battery.
3. Close equipment shutoff valve (see Figure
15, page 16).