Commander Connect Connect V6 User manual

Owners Manual
Connect V6
Hybrid IP PBX

Commander Connect Owners Manual
1
INTRODUCTION TO YOUR COMMANDER CONNECT SYSTEM ............................................ 9
System description................................................................................................... 9
System options....................................................................................................... 10
Commander Contact Details .................................................................................. 10
USING THIS HANDBOOK ............................................................................................................. 11
INTRODUCING THE KEYSTATIONS .......................................................................................... 12
Standard Keystation ............................................................................................... 12
Executive Keystation with Console ........................................................................ 13
Executive Keystation .............................................................................................. 13
To adjust how your Keystation is mounted ............................................................ 14
Using the Keystation 'Display'................................................................................ 15
Using the 'Display' Keys to select menu options ................................................... 16
How to enter text when programming names or messages................................... 16
Using the Programmable Keys / Line Keys ........................................................... 17
Using the Hands-free Key ...................................................................................... 17
Using the Function Keys ........................................................................................ 18
DSS Console Stations............................................................................................ 18
Backlit Display........................................................................................................ 18
GETTING STARTED – BASIC CALL FEATURES .................................................................... 19
Making and answering calls .............................................................................................. 19
To make an external call ........................................................................................ 19
To make an internal call ......................................................................................... 19
To call a Group....................................................................................................... 19
To make a Speed Dial call ..................................................................................... 20
To answer a call ..................................................................................................... 20
Making a call when your phone is ringing .............................................................. 20
Reseize .................................................................................................................. 20
Holding and transferring calls ........................................................................................... 20
To place an external call on hold ........................................................................... 20
To transfer a call to another Station....................................................................... 20
To transfer a call to an external number ................................................................ 21
To make an external consultation call ................................................................... 21
Deflecting calls.................................................................................................................... 21
To deflect a call ringing at your Station ................................................................. 21
To Forward a call ringing at your Station to Voicemail .......................................... 21
Diverting calls ..................................................................................................................... 22
To divert all calls from your Station........................................................................ 22
To divert your calls to you while you are at another Station .................................. 22
To divert calls when your Station is busy............................................................... 23
To cancel a Divert on Busy diversion..................................................................... 23
To divert calls when your Station does not answer ............................................... 23
To cancel a Divert on No Answer diversion ........................................................... 24
Group Divert ........................................................................................................................ 24
Setting a group divert from a system phone .......................................................... 24
Security Warning: It is possible that a Station may misuse the External Divert
facility. .................................................................................................................... 24
Cancel group divert from system phone ................................................................ 24
Group Divert from standard phones....................................................................... 24
Holding conference calls ................................................................................................... 25
To hold an Internal Conference ............................................................................. 25
To hold an External Conference ............................................................................ 25

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From a standard telephone, press R when on a call, place the second call and when it is
answered, dial R3. ................................................................................................................ 25
Using your Keystation with a headset .............................................................................. 25
To make an internal or external call when using a headset .................................. 25
To clear down (end) a call when using headset .................................................... 25
To answer a call when using a headset................................................................. 25
USING A STANDARD TELEPHONE ........................................................................................... 26
Feature access codes list .................................................................................................. 26
Making and answering calls .............................................................................................. 27
To make an external call ........................................................................................ 27
To make an internal call ......................................................................................... 27
To answer a call ..................................................................................................... 27
Holding and transferring calls ........................................................................................... 27
To place a call on hold ........................................................................................... 27
To transfer a call .................................................................................................... 27
To make an external consultation call ................................................................... 27
Programming and dialling speed dial numbers............................................................... 28
To program a Personal Speed Dial number .......................................................... 28
To dial a Personal Speed Dial number .................................................................. 28
To dial a System Speed Dial number .................................................................... 28
ADDITIONAL CALL FEATURES.................................................................................................. 29
Redial ................................................................................................................................... 29
To redial the last external number dialled.............................................................. 29
Saved Number Redial ......................................................................................................... 29
Call Pick-up ......................................................................................................................... 29
To pick up a call ringing at another Station in your Group..................................... 29
To pick up an external incoming call...................................................................... 29
Ring Back............................................................................................................................. 29
To have a busy Station call you back when it becomes free ................................. 30
To receive an exchange Line as soon as one is available .................................... 30
Camp on Busy ..................................................................................................................... 30
Call Waiting from another Station ..................................................................................... 30
To present a busy Station with a Call Waiting tone ............................................... 30
To accept a waiting call.......................................................................................... 30
Call Waiting from External Calls ....................................................................................... 30
Multiple Call Park ................................................................................................................ 31
To park and retrieve a call ..................................................................................... 31
Operator Services ............................................................................................................... 31
To call the operator ................................................................................................ 31
To Intrude on a Line-to-Line call ............................................................................ 31
System Speed Dial list........................................................................................................ 31
To add or delete a System Speed Dial number ..................................................... 32
To dial a System Speed Dial number .................................................................... 32
Setting 'Display' Messages ................................................................................................ 32
To set a message to be displayed to internal callers............................................. 32
To cancel a 'Display' Message............................................................................... 33
Displaying caller numbers and routing calls ................................................................... 33
How a caller number is displayed at your Station .................................................. 34

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To set up your system to display caller numbers received on Analogue lines (CND
service)................................................................................................................... 34
To associate a caller number with a name, and route its calls to a Station .......... 35
Storing and redialling caller numbers (CLI Store)........................................................... 35
To programme the CLI Store to store all calls or unanswered calls only .............. 36
To set up Stations with an individual CLI Store ..................................................... 36
Paging .................................................................................................................................. 36
To program a Station for use with a Public Address amplifier ............................... 37
To make an announcement over a Public Address system ................................... 37
To respond to a page over the PA system............................................................. 37
To make an announcement over the speakers of all Keystations ......................... 37
To make an announcement over the speakers of all Keystations and the PA ...... 38
To make a call over the speaker of another Keystation......................................... 38
To answer a Voice Call at your Station.................................................................. 38
To protect Keystations against Announcements and Voice Calls ......................... 38
To prevent Stations from using the Public Address system .................................. 38
Manager / Secretary ............................................................................................................ 39
To set up Manager/Secretary combinations .......................................................... 39
To program a key to answer the Manager’s calls .................................................. 39
To dedicate an exchange Line to a Manager’s Station.......................................... 40
To program a key to page the Secretary’s Station directly .................................... 40
To program a key to call the Secretary’s Station directly ...................................... 40
Press the Hands-free Key to finish programming. ................................................. 40
To divert calls to a Secretary ................................................................................. 41
Least Cost Routing ............................................................................................................. 41
To set up codes to allow calls to be routed on specific Lines or networks ............ 41
Least cost Routing activated automatically at set times ........................................ 42
Press the Hands-free Key to finish programming. ................................................. 42
To route a call using the Least Cost Routing feature ............................................ 42
Sending a Forward Recall while on a call ........................................................................ 42
To send a Forward Recall signal to an exchange or a PABX ................................ 42
Account Codes .................................................................................................................... 43
To set up the Account Code operation .................................................................. 43
Entering Account Codes - Optional mode.............................................................. 43
Entering Account Codes - Forced mode ................................................................ 44
PABX Mode .......................................................................................................................... 45
Line appearances on Keystation keys ................................................................... 45
Making external calls when in PABX mode ........................................................... 45
Incoming Calls In PABX mode of Operation .......................................................... 45
Call answered ........................................................................................................ 45
Call Placed on Hold................................................................................................ 45
Button Hopping ................................................................................................................... 46
STATION SET-UP OPTIONS ........................................................................................................ 46
Customising your Keystation ............................................................................................ 46
To turn on Automatic answer mode ....................................................................... 46
To program a feature onto a Programmable Key on your Station ......................... 46
To turn on Headset Mode ...................................................................................... 47
To set a ringing tone on your Keystation ............................................................... 47
To set the 'Display' contrast on your Keystation .................................................... 47
To enter system programming ............................................................................... 47
Background music.................................................................................................. 48
INT STN Order ....................................................................................................... 48
Do Not Disturb..................................................................................................................... 48
To set Do Not Disturb on your Station ................................................................... 48
To cancel Do Not Disturb on your Station ............................................................. 48

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Station Lock ........................................................................................................................ 49
To lock your Station ............................................................................................... 49
To unlock your Station ........................................................................................... 49
To make a call from a locked Station..................................................................... 49
To change your Station Lock Password ................................................................ 49
To examine Station Lock Passwords ..................................................................... 50
Tone protection ................................................................................................................... 50
To Program a Station to receive Call Waiting tones .............................................. 50
To protect an individual call from Call Waiting tones............................................. 50
Reminder Call ...................................................................................................................... 51
To set your Station to give you a Reminder Call at a given time ........................... 51
To review and cancel a Reminder Call .................................................................. 51
Station Reset ....................................................................................................................... 51
To reset your Keystation ........................................................................................ 51
INCOMING CALL HANDLING ...................................................................................................... 52
General................................................................................................................... 52
Incoming Calls to Individual Stations ..................................................................... 52
Incoming Calls to a Ring Group ............................................................................. 52
Incoming Calls to a Hunt Group ............................................................................. 53
Group Programming ........................................................................................................... 53
Logging In and Out of Hunt Groups ....................................................................... 54
Associating Lines with Groups or Stations for Incoming Ringing .......................... 54
Fax Line / Station ................................................................................................................ 54
Restricting outgoing calls .................................................................................................. 55
To restrict a Station from accessing a particular exchange Line ........................... 55
To program exchange lines to be used for incoming calls only ............................. 55
Outgoing Groups ................................................................................................................ 55
To program Lines into groups for access using the codes 0, 760 - 769 ................ 55
Outgoing Line Priority ........................................................................................................ 56
To program Outgoing Line Priority ......................................................................... 56
Day Service / Night Service ............................................................................................... 57
To set the automatic start and end times for Night Service................................... 57
To manually turn on Night Service......................................................................... 57
To have Night Service remain on over weekends ................................................. 58
Setting the time and date ................................................................................................... 58
To set the time and date on the system................................................................. 58
Hold options ........................................................................................................................ 58
To supply music, tone or silence to callers on hold ............................................... 59
Hot Line................................................................................................................................ 59
To have a Station dial a number automatically, when the Handset is lifted .......... 59
Assigning Station names ................................................................................................... 60
To assign a name to a Station ............................................................................... 60
Class of Service .................................................................................................................. 60
To set up Class of Service access tables .............................................................. 61
To restrict Station outgoing calls during the day.................................................... 61
To restrict Station outgoing calls during the night.................................................. 61
To allow Stations use System Speed Dials overriding call restrictions ................. 62
Power failure options ......................................................................................................... 63
To provide battery backup ..................................................................................... 63
Battery Alarm ......................................................................................................... 63
To make outgoing calls following a power failure .................................................. 63

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USING VOICEMAIL AND OTHER VOICE SERVICES .............................................................. 64
Courtesy Service................................................................................................................. 64
To have callers automatically receive a Courtesy greeting ................................... 64
To change the ringing time before calls receive the Courtesy greeting ................ 65
To change the time before unanswered calls are disconnected............................ 65
Press the Hands-free Key to finish programming. ................................................. 65
To have callers receive a customised Courtesy greeting ...................................... 65
To record a customised Courtesy greeting ............................................................ 65
Voicemail ............................................................................................................................. 66
Voicemail common parameters.............................................................................. 66
To allocate a Voicemail box to a Station................................................................ 66
Information Only voice boxes................................................................................. 67
Voicemail Box Capacity ......................................................................................... 67
Voicemail Box Capacity % used ............................................................................ 67
To turn on your Voicemail box ............................................................................... 67
To access your Voicemail box ............................................................................... 68
To retrieve messages left in your Voicemail box ................................................... 68
Saving Voice messages ......................................................................................... 68
Forward a message from a Keystation .................................................................. 68
To automatically call the sender of a message...................................................... 69
To record your own Voicemail box greeting........................................................... 69
To replay the Voicemail box greeting..................................................................... 69
Composing/Sending messages Internally.............................................................. 69
To Select the Primary or Alternate Greeting .......................................................... 70
Transferring calls to Voice Boxes .......................................................................... 70
To retrieve your Voicemail box messages remotely .............................................. 71
Dialling # when Listening to a Standard Mailbox Greeting .................................... 71
Dialling # when Listening to a Information-Only Voice Mailbox ............................. 72
Remote Notification of Voice Messages........................................................................... 72
Setting Up your Remote Notification to a Personal Number.................................. 72
Programming a Personal Number.......................................................................... 72
Notification of All Messages or Priority messages................................................. 72
Turning Remote Notification on and off ................................................................. 73
Selecting the Stations that can activate Remote Notification ................................ 73
Selecting the Number of Simultaneous Calls......................................................... 73
Selecting the Number of Retry Attempts................................................................ 73
Selecting the Line Group that the Remote Notification calls are to use ................ 74
Notification delay timer........................................................................................... 74
Notification interval timer ....................................................................................... 74
To monitor/pick-up callers as they speak to your Voicemail box ........................... 75
To change your Voicemail Password..................................................................... 75
To Record a Call (8 Port Voicemail Module only) .................................................. 75
Group mail boxes ................................................................................................... 76
To check all Voicemail Passwords......................................................................... 76
To operate Voicemail from a standard telephone .................................................. 76
Answering Machine ............................................................................................................ 77
To turn the Answering Machine on and off ............................................................ 77
To Program Lines to be answered by the Answering Machine.............................. 78
To change the greeting on the Answering Machine............................................... 78
To set the time a call will ring before the Answering Machine answers ................ 78
To retrieve messages left on the Answering Machine ........................................... 78
To retrieve Answering Machine messages remotely ............................................. 79
Auto-attendant .................................................................................................................... 79
Single digit dial through of Auto-Attendant. ........................................................... 79
To have an Auto-attendant answer calls and allow Station access....................... 80
To customise the Auto-attendant message ........................................................... 80
Dialling # when Listening to the Auto Attendant Greeting ..................................... 80
Replaying the main Auto Attendant Greeting......................................................... 80
Recording a Temporary Auto-Attendant Greeting ................................................. 81
To change the ringing time before calls receive the Auto-attendant greeting ....... 81

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Multiple levels of Auto-attendant............................................................................ 82
Dialling a single Digit at 1st layer of Auto-Attendant: ............................................. 82
Dialling Single Digit at 2nd layer of Auto-attendant................................................. 83
Recording of the 2nd level Voice Prompt: ............................................................... 83
Mapping of Voice Prompt....................................................................................... 84
Directory Services .............................................................................................................. 85
Simple Directory Service........................................................................................ 85
Dial-by-name Service (8 Port Voicemail Module only) .......................................... 85
Dial-by-name Programming ................................................................................... 87
PROGRAMMING ADDITIONAL SYSTEM OPTIONS ................................................................ 88
Using a Door Station .......................................................................................................... 88
To set up a Door Station on your System .............................................................. 88
To set up which Stations the Door Station will ring ............................................... 88
Answering a Door Station call................................................................................ 89
To open a door using the Doorstrike...................................................................... 89
To program which Stations can operate the Doorstrike......................................... 89
To program how long the Door remains unlocked ................................................. 89
To program how long the Door station ring the stations ........................................ 90
Call Logging ........................................................................................................................ 91
To enable/disable Call Logging.............................................................................. 92
To prevent calls from individual Stations being logged ......................................... 92
To set the call logging interface speed for connecting a Printer or PC ................. 92
Portable PIN......................................................................................................................... 93
Turning Portable PIN on and off ............................................................................ 93
Programming PINs ................................................................................................. 93
Making calls using a PIN from a keystation ........................................................... 94
Making calls using a PIN from a standard analogue phone .................................. 94
Call Logging with Portable PIN enabled ................................................................ 95
Operation with a parent PABX........................................................................................... 96
To Program PABX Access digits............................................................................ 96
Miscellaneous system configuration options .................................................................. 97
To change the Programming Station ..................................................................... 97
To change the System Programming Password.................................................... 97
To configure unequipped Line interfaces............................................................... 97
To configure disconnected Stations ....................................................................... 98
To examine system passwords.............................................................................. 98
To configure Line Key Lights ................................................................................. 99
To prohibit trunk-to-trunk calls on a Station ........................................................... 99
External diversion Options ..................................................................................... 99
To move a faulty Station ...................................................................................... 100
To Change ringing from 50 to 25 Hz .................................................................... 100
Reverse cadence ................................................................................................. 100
Keypad Feedback ................................................................................................ 100
Flexible numbering ............................................................................................... 101
To program Paired Stations on your system........................................................ 103
To configure Analogue Lines ............................................................................... 103
To Program Loop Calling on Analogue system Lines .......................................... 104
Programming Reversal on Idle............................................................................. 104
Programming CND Detection............................................................................... 105
Programming Tone Dialling.................................................................................. 105
Programming Dialtone Detection ......................................................................... 106
Routing calls to Phantom mailboxes .................................................................... 106
Naming Analogue lines ........................................................................................ 107
Turning on the ‘Line Name’ feature...................................................................... 107
Room Monitor....................................................................................................... 107
To set system timers ............................................................................................ 108

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To reset your system............................................................................................ 109
SETTING UP AND USING ISDN................................................................................................. 110
Multiple Subscriber Numbering (MSN) / Direct Dialling In (DDI) .................................. 110
To Program DDI numbers with names and have them ring Stations................... 111
To Program MSN numbers with names and have them ring Stations ................. 111
Assign a specific phone number to a Station....................................................... 112
Multiple Call Handling .......................................................................................... 112
Calling Line Identity (CLI) services ................................................................................. 112
To prevent your number being sent on an individual call .................................... 113
To prevent numbers being sent on all Station calls ............................................. 113
To prevent numbers being sent when answering a call on all Stations ............... 113
To Program Stations to have a minimum 3.1kHz bandwidth ............................... 113
Tele-secretary.................................................................................................................... 114
To allow a Station to see who an incoming call is for .......................................... 114
Malicious Call Trace (MCT) .............................................................................................. 115
To request the network to make a Malicious Call Trace (MCT)........................... 115
Advice of Charge (AOC) ................................................................................................... 115
To display the cost of your call on your Keystation ............................................. 115
Network Divert................................................................................................................... 116
To have the network divert calls on your ISDN Lines .......................................... 116
Using ISDN to the desktop ............................................................................................... 116
Configuring ISDN on your system .................................................................................. 117
To access ISDN configuration options ................................................................. 117
To configure ISDN Accesses as Point-to-Point or Point-to-Multipoint................. 117
To configure ISDN Accesses as T or S interfaces............................................... 117
To configure an ISDN Access to work with a PABX ............................................ 117
To configure Accept on Busy ............................................................................... 118
To configure ISDN Accesses with a Directory MSN ............................................ 118
To Program MSNs to ignore ................................................................................ 118
Call Deflection ................................................................................................................... 118
Setting up and using PRI (ISDN 30) ................................................................................ 119
PRI Channel Programming .................................................................................. 119
Line Programming Changes when a PRI module is equipped ............................ 119
Equipped Lines .................................................................................................... 119
Equipped Lines programming when PRI is enabled ............................................ 119
Incoming Ringing / Auto Attendant / Courtesy Service........................................ 120
Outgoing Restriction............................................................................................. 121
Switch equipped with a PRI Access..................................................................... 121
Incoming calls only when PRI is programmed ..................................................... 121
Outgoing Groups .................................................................................................. 122
Outgoing Groups when PRI is programmed ........................................................ 122
LCR Codes........................................................................................................... 122
LCR programming when PRI is programmed ...................................................... 122
Answering Machine Mailbox programming .......................................................... 123
Answering Machine Mailbox Programming when a PRI is Programmed............. 123
Analogue/Basic Rate line backup ........................................................................ 123
Presentation of Lines on the Keystations ............................................................ 123
Programmed Keystation keys in Key system mode............................................. 123
Line presentation in the Keystation display ......................................................... 123
PROGRAMMING REFERENCE .................................................................................................. 124
Individual Station programming options ............................................................... 124
Accessing system programming options.............................................................. 125
System settings options ....................................................................................... 126

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Stations settings options ...................................................................................... 129
Lines settings options .......................................................................................... 131

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Introduction to your Commander Connect
system
System description
•The Commander Connect is an Integrated Communications System. It supports all
your voice call needs and also provides an 'Integrated Data Solution' which allows a
suite of functions including broadband access , wired & wireless connections for PC’s ,
Voice over Internet Protocol (VoIP) & remote IP phones.
•The Commander Connect can accommodate up to 16 Analogue Lines, or 8 ISDN
Basic Rate Accesses, or a combination of both, or 30 channels of ISDN Primary Rate
with up-to 4 additional lines as backup, either PSTN or ISDN Basic Rate and up to 40
Stations
•The Commander Connect is modular in construction. It is upgraded by adding various
system modules
•The Commander Connect has a simple-to-use menu-driven interface
•The Commander Connect is a hybrid PABX / key-system
•The Commander Connect can operate with System Keystations, standard Tone
Telephones, or approved ISDN devices
•Two Keystation types are provided. The Standard Keystation, which has 8 line keys,
and the Executive Keystation, which has 16 line keys. An Console can be used with
the Executive Keystation providing an additional 32 keys
•The Commander Connect has remote access and maintenance capability.
The Commander Connect’s modular design allows it to grow as you grow. No matter what size
system you start with, you can expand up to the maximum capacity. The base system includes
either two or four lines and allows up to eight Stations to be connected. The lines can be either
Analogue or ISDN Basic Rate or a combination of both.
The system Keystation has a large display area that features an intuitive menu-driven interface.
'Display' Keys activate the facilities that are shown on the 'Display'. It is not necessary to dial any
feature codes when using the Keystation. This makes the system easy to use and saves you
time.
The Commander Connect is extremely flexible. You have the choice of operating the system as
either a key system:
•where all users have direct access to all lines for making and receiving calls
•as a PABX with all calls being answered by an operator console
•or a hybrid combination of both.
You can choose to use system Keystations or standard telephones at each Station, and you can
change the set combination at any time. A Door Station is available that can be programmed to
ring any Station, and a Doorstrike output is also provided. A Long-line Station, a Central Bell or
external Music-on-Hold may also be used by installing an 'Options Module'.
Note: External music on hold can be installed individually by using a ‘music on hold station
interface’. This interface takes up 1 station port.
The Commander Connect is easy to install and maintain. Commander can diagnose and
program your system remotely.

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System options
The following table details the various system options available.
Option
Capacity
Notes
Analogue Lines
16
16 Lines total
ISDN Basic Rate Accesses
(2 ISDN Lines per Access)
8
ISDN S-bus interfaces
4
8 ISDN Basic Rate interfaces total
ISDN Primary Rate Interface (PRI)
30
ADSL Interface
1
Via 10 base T interface on the Internet Module
Internal LAN 10/100 Base T
4 Port
switched hub
Supplied on the Internet Module
Keystations
40
40 stations
Standard telephones
40
Hybrid Stations - Keystation or standard
telephone
40
ISDN devices (connected to S-bus interfaces)
32
8 per interface
Programming Station (via standard Keystation)
1
Station 20 (default)
Operator Station
1
Station 20
Long-line Station
1
On the Options module
Headset operation
Yes
Door Station
1
Door Open
All Stations
Public Address
Yes
Central Bell
Yes
On the Options Module
Outgoing (Line) Groups
11
Station Groups
Hunt Groups
Incoming Ringing Groups
20
A total of 20 station groups is available
Courtesy Service
Yes
Station Voicemail boxes
Phantom Voice Boxes
Group Voice Boxes
Customised Courtesy Service
Answering Machine Service
Auto-attendant Service
40
10
20
Yes
Yes
Yes
Optional Voice Module must be equipped
Speed Dial –Common
Speed Dial - Personal
500
30
Classes of Service (Call Restriction)
6 classes
4 Tables of codes
Conference Calls
3 participants
2 external
Call Logging
Yes
Internal/External Music On Hold sources
Yes
External MOH - via optional Options Module or
Music on-hold station interface
Battery Backup Unit
Yes
PABX operation
Yes
Remote maintenance and programming
Yes
Remote diagnostics
Yes
Commander Contact Details
Commander 132 777
For information on obtaining additional Keystations or system options, please call Commander
on 132 777.
This number is pre-programmed and can be accessed under the Directory key on the
Keystations.

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Using this handbook
This Owner’s Handbook is your guide to using the Commander Connect system and its features,
with either a Keystation or a standard telephone. It also explains how to program system
settings using your Keystation.
In describing the various system features dialling codes are given which you use with a standard
telephone to activate the features. (If you wish, you can also use these codes from a
Keystation).
Read the section Introducing the Keystations on page 12 to understand how to operate the
menus and use the other features of your system Keystation.
To get up and running, read the section Getting started – basic call features on page 18.
If you are using a standard telephone, read the section Using a standard telephone
on page 26.
When you are ready to use additional call features, refer to the section Additional call features
on page 29.
Station set-up options on page 46 details information on how to set up your Keystation to suit
your individual needs in the sub-section Customising your Keystation.
System set-up options that relate to call features are included in the above sections.
Refer to the section Miscellaneous system configuration options on page 99 for additional
system configuration options, including how to program which Stations ring on incoming calls,
how to set Day and Night Service etc.
To control which numbers system users may dial, refer to ‘Class of Service’ on page 60.
Your Commander Connect may be equipped with a Voice Module, in which case a number of
powerful Voice Services are available. These services include Courtesy Service, Voicemail
boxes, Answering Machine and an Auto-attendant Service. Details are given in ‘Using Voicemail
and other voice services’ on page 64. (Note: Use of the standard Courtesy Service greeting
does not require a Voice Module to be fitted).
Programming additional system options on page 88 covers miscellaneous system
programming options.
If you have equipped your system with ISDN access, read ‘Setting Up and using ISDN’ on page
110 for details on the features and configuration options.
The Programming Reference on page 124 provides an overview of all Station and system
programming options.
Finally, the 'Table of Contents' is the easiest way to find information on a specific topic.

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Introducing the Keystations
There are two Keystations the Executive Keystation and Standard Keystation.
Both of the Keystations are highly featured display telephones for use with your Commander
Connect system.
Both feature a 4-line 'Display' that contains prompts and menus with selectable options. This
unique menu-driven interface makes the system simple to use, and no codes are needed to
program and activate features.
Both Keystations are equipped with a Data port, positioned on the left-hand side of the phone.
This Data port is used primarily for a modem from a PC to directly connect to the Station.
System settings are also programmed via a Keystation using the intuitive menu-driven
interface, without the need for special codes.
The Standard Keystation has eight Programmable Keys, which are pre-programmed to access
Exchange Lines, and four Function Keys that group frequently used features.
The Executive Keystation has sixteen Programmable Keys, which are pre-programmed to
access Exchange Lines, and four Function Keys which group frequently used features. The
Executive Keystation can also be equipped with a Console providing an additional 32
programmable keys
The Keystation is hands-free, so you can make calls, receive calls and use its features without
lifting the Handset.
The Keystations are in diagram format below:
Standard Keystation
Message
Waiting/Ringing
Indicator
Scroll/Edit Keys
Display Keys
Volume Keys
4 Function Keys:
Program
Message
Directory
Network
Numeric Keypad
Data Socket and
Headset Socket
(underneath)
Handpiece
Mute Key
Hands Free Key/Light
C Key
Programmable Keys

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Executive Keystation with Console
Executive Keystation
Data Socket and
Headset Socket
(underneath)
Message
Waiting/Ringing
Indicator
Scroll/Edit
Keys
Display Keys
Volume Keys
4 Function Keys:
Program
Message
Directory
Network
Numeric
Keypad
Handpiece
Mute Key
Hands Free
Key/Light
C
Key
Programmable
Keys
Programmable Keys
DSS Console
Numeric
Keypad
Programmable
Keys
C Key
Scroll/Edit Keys
Display Keys
Message
Waiting/Ringing
Indicator
4 Function Keys:
Program
Message
Directory
Network
Hands Free
Key/Light
Volume Keys
Mute Key
Handpiece
Data Socket and
Headset Socket
(underneath)

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To adjust how your Keystation is mounted
•The desk plinth allows you to mount the Keystation at two angles
•To remove the plinth press clip down and remove
•The Keystation can now be adjusted to the 35 or 20 degree positions
•The Keystation may also be wall-mounted. When wall-mounted, the Keystation
retaining hook must be reversed to ensure the Handset can be properly retained.
Press clip

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Using the Keystation 'Display'
The Keystation 'Display' presents various prompts and information, and provides selectable
options to the Station user.
Prompts and information
•Prompts tell you what action to take, or warn of an incorrect action. For example, an
attempt to access the system programming menus from the wrong Station will result in
the prompt ‘Programming refused’
•When your Keystation is not in use, its 'Display' shows the time and date on the top
line. To set the time and date, see page 58
•When you dial an external number, the 'Display' shows the digits as they are dialled.
The call duration is also displayed
•When you make an internal call, the Station number you dial is displayed. If the
Station has been programmed with a name, the name is displayed. The call duration is
also displayed
•You can leave a message on your Keystation 'Display', which will also be seen by
other Keystation users who call your Station. (See ‘Display a Message To Internal
Callers’ on page 32.)
•You can display caller numbers (or names) on your Keystation display. (See page
34.)
•The duration of external calls is displayed on the top line of the 'Display'.
Menus
When the Keystation is idle, the Idle Menu is presented containing a large number of options
displayed in groups of three. This menu, showing the first three options, is shown below. (Use
Scroll Keys below 'Display' to scroll up and down).
HH:MM DD.MM.YY
-Internal call
-Redial Last number
-Saved numbers
If you are on a call or operating a feature, the menu changes to offer only those options relevant
to what you are doing. Also, when features such as Station Lock are set, the first prompt on the
'Display' becomes the option to cancel the activated feature.
When activating certain features it is necessary to select the Stations on which you wish to
activate the feature. In this case the Station Menu lists all the Stations connected to the system.
Similarly, a Line Menu may be presented listing all the Analogue Lines and ISDN Accesses
connected to the system.

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Using the 'Display' Keys to select menu options
The six 'Display' Keys, located on each side of the 'Display', are pressed to select the menu
option shown alongside on the 'Display'. This will either activate a feature, cause another menu
to be displayed, or select items from a list.
When selecting from a displayed list, (e.g. Stations from the Station Menu), selected items will
be denoted by a ♦next to the item. Unselected items will be denoted by a ◊next to it. Selecting
an item with a ◊alongside causes the item to be selected and the symbol to change to ♦, and
vice versa.
Using the Scroll Keys:
The Scroll Keys are located under the 'Display' and are used to scroll up and down through the
'Display' options as well as back and forward when text is being entered. When the Scroll Down
Key ( ) is pressed while scrolling through the 'Display' options the next three available choices
are shown. Conversely, pressing the Scroll Up Key ( ) will take you back up the 'Display' to
the previous choice.
Using the Clear Key “C”
If you press the Clear key “C” for 2 seconds when on a call it will clear the call down.
When you are scrolling through menus pressing the “C” key steps back to the previous level
menu.
If you are entering digits before lifting the Handset, or entering text, pressing the “C” key deletes
the last digit on the display.
Using the Keypad:
The Keypad can be used to enter digits when dialling or text when programming names or
messages.
How to enter text when programming names or messages
•Press 2once for A, twice for B, and so on. (Pressing 2 continuously loops through
ABCabc2). Press 3once for D, twice for E, three times for F, and so on
•Selecting a different key moves the cursor on automatically to the next location. If the
next letter is on the same key you can either wait for two seconds for the cursor to
move on or press the right Scroll Key to move to the next location. Pressing 1 or 9
and waiting two seconds gives a blank space
•Pressing the Clear Key “C” deletes the last letter on the display
•You can use the scroll Keys to move back and forward through the text.
A maximum of ten characters per name, including spaces, can be entered.

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Using the Programmable Keys / Line Keys
There are eight Programmable Keys on the Standard Keystation, 16 on the Executive
Keystation and 32 on the Console. The keys on the Keystations are pre-programmed as Line
Keys. Each Line Key is associated with a ‘Line’, the first key with Line 1 etc., (provided the
system has lines equipped). Pressing Line Key 1 selects Line 1, returning a dial tone and
allowing you to dial an external telephone number. The Line Keys incorporate a light, which is
lit on all Keystations when the associated Line is selected. The light is green on the Keystation
using the Line and red on all other Keystations. When a call on a line is put on hold the
associated Line Key light flashes on all Keystations, (unless the system programming is
changed from the default as detailed on page 99).
By default, Programmable Keys select available lines on the system, should you wish to
allocate alternative functions to these keys this can be facilitated using Key Programming.
(See page 46).
Using the Hands-free Key
You can use the Hands-free Key to have a conversation without having to lift the Handset.
Press the Hands-free Key to go off-hook, as if the Handset were lifted with the Keystation
speaker and microphone replacing the Handset. Pressing the key again goes back on-hook, as
if the Handset were replaced.
You may also use the Keystation with a headset.
The Hands-free key has a red light, which is lit whenever the Hands-free Key has been
pressed to go off-hook or to turn on the speaker.
Note: Pressing the Hands-free Key at any time during programming exits the programming
menus and returns the 'Display' to the Idle Menu.
Using the Volume Key:
•To adjust the speaker volume, press the Volume Key when in Hands-free Mode. When
the level is set, the volume is retained for future calls or until readjusted. There is also
an option in Ovida to allow the volume to return to the default setting (level 5) after
each call. This setting is independent of the volume settings for handset mode
•To adjust the Keystation receiver volume, press the Volume Key when in Handset
Mode. When the level is set, the volume is retained for future calls or until readjusted.
There is also an option in Ovida to allow the volume to return to the default setting
(level 5) after each call. This setting is independent of the volume settings for hands-
free mode
•To adjust the ringing volume, press the Volume Key when the Keystation is ringing
Note: The Volume level increases/decreases by one step for every press of the Volume Key.
Using the Mute Key
The Mute Key can be pressed when you are using the Handset or in Hands-free Mode. When
pressed, the other person on the call cannot hear you. The Mute Key has a red light, which is
lit when Mute is active.
The Ringing / Message Waiting Light:
There is a red light on the top right-hand corner of the Keystation. This light flashes when
there is an incoming call. It also lights up when a voice message has been left in your
Voicemail box.

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Using the Function Keys
There are four Function Keys located directly above the Keystation ''Display''. Particular
features are grouped under these keys, as follows:
PROGRAM: This key accesses the options available to customise your Keystation settings. It
also accesses system programming from the Programming Station only. (See page 46 for
customising your Keystation and page 47 for system programming access).
MESSAGE: This key accesses Voicemail and 'Display' Messaging features. (See page 66
for Voicemail and page 32 for 'Display' Messaging). To access voicemail, the system requires
the Voicemail Module to be equipped. Accessing Voicemail feature requires a Voice Module to
be fitted.
DIRECTORY: This key allows you to program and dial numbers in the System and Personal
Speed Dial lists, and also allows convenient dialling of the Commander telephone number.
(See page 28 for Speed Dial lists).
ISDN: This key accesses ISDN services.
DSS Console Stations
Up to 8 of the Executive Keystation Stations can be equipped with Consoles.
•From the Programming Station, press the PROGRAM Key
•Press the Scroll Down Key () until ‘System programming’ is displayed.
•Select ‘System programming’
•Enter the System Programming Password and select ‘Stations'
•Press the Scroll Down Key () until ‘DSS Stations' is shown
•Select ‘DSS Stations’
•Select those Stations which are to be equipped with Consoles.
Up to eight Stations may be selected.
A Power supply is used to provide the additional power needed for the additional 32 keys.
Backlit Display
The Executive Keystation can be backlit when the keystation is being used. The additional
Power supply must be used to backlight the keystation.

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Getting started – basic call features
Making and answering calls
To make an external call
•Lift the Handset and select a free Line in one of the following ways:
•Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable
only if the Programmable Keys are programmed as Line Keys, which is the default
programming)
•Dial 0, (to select a Line from Outgoing Group 1)
•Dial 760 - 769, (to select a Line from Outgoing Groups 2 to 11 respectively)
•Dial the telephone number you require. Digits are sent to line as they are dialled.
Note: If you do not lift the Handset then you may enter digits in Pre-dial mode, digits will not be
sent for processing until you lift the Handset, press the Hands-free key, or select 'Dial' from the
'Display'. You can edit the number you have entered prior to sending to the line, by using the
left-hand Keypad ‘Edit Key’(), located below the keypad.
Note: If you are entering an external number in Pre-dial mode, enter 0, 760 - 769 to have a line
selected when you send the digits for processing.
To make an internal call
You can place an internal call in one of the following ways:
•Select the ‘Internal Call’ option on the 'Display' and select the desired Station from the
list
•Dial the Station number (20 – 59 ) and select 'Dial'
•Lift the Handset and dial the Station number.
The 'Display' will show the Station number, or, if programmed, the Station name.
From a standard telephone, go off-hook and dial the Station number.
To call a Group
You can call any of the 20 Groups in one of the following ways:
•Select the ‘Internal call’ option on the 'Display' and select the desired group from the
group list which is located under ‘Other’
•Dial the Group number (180 - 199) and select ‘Dial’