Grandstream networks Ucm6200 series User manual

Grandstream Networks, Inc.

UCM6200 Series IP PBX

User Manual

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UCM6200 Series User Manual

Version 1.0.20.38

of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express

written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this user manual is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in

the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product

in any way other than as detailed by this User Manual, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with your devices as it may cause damage to the products and

void the manufacturer warranty.

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UCM6200 Series User Manual

Version 1.0.20.38

GNU GPL INFORMATION

UCM62xx firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License

(GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

 
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UCM6200 Series User Manual 
Version 1.0.20.38 
Table of Content 
 
DOCUMENT PURPOSE...........................................................................27 
CHANGE LOG .........................................................................................28 
Firmware Version 1.0.20.38................................................................................................................28 
Firmware Version 1.0.20.34................................................................................................................28 
Firmware Version 1.0.20.31................................................................................................................28 
Firmware Version 1.0.20.28................................................................................................................29 
Firmware Version 1.0.20.23................................................................................................................29 
Firmware Version 1.0.20.22................................................................................................................29 
Firmware Version 1.0.20.20................................................................................................................29 
Firmware Version 1.0.20.17................................................................................................................29 
Firmware Version 1.0.19.29................................................................................................................34 
Firmware Version 1.0.19.27................................................................................................................34 
Firmware Version 1.0.19.21................................................................................................................35 
Firmware Version 1.0.18.13................................................................................................................35 
Firmware Version 1.0.18.12................................................................................................................35 
Firmware Version 1.0.18.9..................................................................................................................35 
Firmware Version 1.0.17.16................................................................................................................36 
Firmware Version 1.0.16.20................................................................................................................37 
Firmware Version 1.0.16.18................................................................................................................37 
Firmware Version 1.0.15.16................................................................................................................38 
Firmware Version 1.0.14.24................................................................................................................38 
Firmware Version 1.0.14.23................................................................................................................38 
Firmware Version 1.0.14.21................................................................................................................39 
Firmware Version 1.0.13.14................................................................................................................39 
Firmware Version 1.0.12.19................................................................................................................40 
Firmware Version 1.0.11.27................................................................................................................41 
Firmware Version 1.0.0.7....................................................................................................................41 
WELCOME...............................................................................................42 
PRODUCT OVERVIEW............................................................................43 
Technical Specifications .....................................................................................................................43 
INSTALLATION........................................................................................46 
Equipment Packaging.........................................................................................................................46 
Connect Your UCM6200.....................................................................................................................46 

 
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Connect the UCM6202 ...............................................................................................................46 
Connect the UCM6204 ...............................................................................................................47 
Connect the UCM6208 ...............................................................................................................48 
Safety Compliances............................................................................................................................49 
Warranty .............................................................................................................................................49 
GETTING STARTED ................................................................................50 
Use the LCD Menu .............................................................................................................................50 
Use the LED Indicators.......................................................................................................................52 
Using the Web UI ...............................................................................................................................53 
Accessing the Web UI.................................................................................................................53 
Setup Wizard...............................................................................................................................54 
Main Settings ..............................................................................................................................55 
Web GUI Languages ..................................................................................................................55 
Web GUI Search Bar ..................................................................................................................56 
Saving and Applying Changes....................................................................................................56 
Setting Up an Extension .....................................................................................................................57 
SYSTEM SETTINGS ................................................................................58 
HTTP Server.......................................................................................................................................58 
Network Settings ................................................................................................................................59 
Basic Settings .............................................................................................................................59 
DHCP Client List .........................................................................................................................65 
802.1X.........................................................................................................................................66 
Static Routes...............................................................................................................................67 
Port Forwarding ..........................................................................................................................70 
OpenVPN®.........................................................................................................................................72 
DDNS Settings ...................................................................................................................................73 
Security Settings.................................................................................................................................76 
Static Defense.............................................................................................................................76 
Dynamic Defense........................................................................................................................78 
Fail2ban ......................................................................................................................................79 
TLS Security................................................................................................................................81 
SSH Access ................................................................................................................................82 
LDAP Server.......................................................................................................................................82 
LDAP Server Configurations .......................................................................................................83 
LDAP Phonebook........................................................................................................................84 
LDAP Client Configurations ........................................................................................................87 
Time settings ......................................................................................................................................91 
Automatic Date and Time ...........................................................................................................91 
Set Time Manually ......................................................................................................................92 

 
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NTP Server .................................................................................................................................93 
Office Time..................................................................................................................................93 
Holiday ........................................................................................................................................94 
Email Settings.....................................................................................................................................96 
Email settings..............................................................................................................................96 
Email Templates..........................................................................................................................99 
Email Send Log.........................................................................................................................100 
Recordings Storage..........................................................................................................................102 
PROVISIONING .....................................................................................104 
Overview...........................................................................................................................................104 
Configuration Architecture for End Point Device ..............................................................................104 
Auto Provisioning Settings................................................................................................................105 
Discovery..........................................................................................................................................108 
Uploading Devices List ..................................................................................................................... 110 
Managing discovered devices ...........................................................................................................111 
Global configuration.......................................................................................................................... 112
Global policy..............................................................................................................................112 
Global Templates ......................................................................................................................120 
Model configuration ..........................................................................................................................122 
Model templates........................................................................................................................122 
Model Update............................................................................................................................124 
Device Configuration ........................................................................................................................126 
Create New Device ...................................................................................................................126 
Manage Devices .......................................................................................................................127 
Example Application .........................................................................................................................133 
EXTENSIONS.........................................................................................138 
Create New User ..............................................................................................................................138 
Create New SIP Extension .......................................................................................................138 
Create New IAX Extension .......................................................................................................146 
Create New FXS Extension ......................................................................................................150 
Batch Add Extensions.......................................................................................................................155 
Batch Add SIP Extensions ........................................................................................................155 
Batch Add IAX Extensions ........................................................................................................158 
Batch Extension Resetting Functionality ..........................................................................................160 
Search and Edit Extension ...............................................................................................................160 
Export Extensions.............................................................................................................................162 
Import Extensions.............................................................................................................................162 
Extension Details..............................................................................................................................169 
E-mail Notification.............................................................................................................................170 

 
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Multiple Registrations per Extension ................................................................................................172 
SMS Message Support.....................................................................................................................173 
EXTENSION GROUPS...........................................................................174 
Configure Extension Groups ............................................................................................................174 
Using Extension Groups...................................................................................................................175 
ANALOG TRUNKS ................................................................................176 
Analog Trunk Configuration ..............................................................................................................176 
PSTN Detection................................................................................................................................180 
VOIP TRUNKS .......................................................................................183 
VoIP Trunk Configuration..................................................................................................................183 
Trunk Groups....................................................................................................................................194 
Direct Outward Dialing (DOD) ..........................................................................................................195 
SLA STATION ........................................................................................198 
Create/Edit SLA Station....................................................................................................................198 
Sample Configuration .......................................................................................................................199 
CALL ROUTES ......................................................................................201 
Outbound Routes .............................................................................................................................201 
Configuring Outbound Routes ..................................................................................................201 
Outbound Blacklist ....................................................................................................................204 
PIN Groups ...............................................................................................................................206 
Inbound Routes ................................................................................................................................210 
Inbound Rule Configurations ....................................................................................................211 
Inbound Route: Prepend Example............................................................................................215 
Inbound Route: Multiple Mode ..................................................................................................216 
Inbound Route: Route-Level Mode...........................................................................................218 
Inbound Route: Inbound Mode BLF Monitoring ........................................................................219 
Inbound Route: Import/Export Inbound Route ..........................................................................220 
FAX Detection ...........................................................................................................................221 
FAX with Two Media..................................................................................................................221 
Blacklist Configurations.............................................................................................................221 
CONFERENCE.......................................................................................223 
Conference Room Configurations ....................................................................................................223 
Conference Call Operations .............................................................................................................226 
Join a Conference Call..............................................................................................................226 
Invite Other Parties to Join Conference ....................................................................................226 

 
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During The Conference.............................................................................................................227 
Google Service Settings Support..............................................................................................229 
Conference Schedule .......................................................................................................................231 
Cleaner Options ........................................................................................................................234 
Contact Group ..................................................................................................................................235 
Contact Group Configurations ..................................................................................................236 
Conference Recordings....................................................................................................................236 
Conference Call Statistics ................................................................................................................237 
VIDEO CONFERENCE...........................................................................239 
Video Conference Room Configurations..........................................................................................239 
Conference Settings .........................................................................................................................240 
Conference Schedule .......................................................................................................................241 
Wave WebRTC Video Calling & Conferencing.................................................................................242 
IPVIDEOTALK MEETINGS ....................................................................245 
IVR .........................................................................................................248 
Configure IVR ...................................................................................................................................248 
IVR Black/Whitelist ...........................................................................................................................251 
Create Custom Prompt.....................................................................................................................253 
VOICE PROMPT ....................................................................................254 
Language Settings............................................................................................................................254 
Download and Install Voice Prompt Package ...........................................................................254 
Upload Language Package.......................................................................................................256 
Custom Prompt.................................................................................................................................257 
Record New Custom Prompt ....................................................................................................257 
Upload Custom Prompt.............................................................................................................257 
Download All Custom Prompt ...................................................................................................258 
Username Prompt Customization ....................................................................................................258 
Upload Username Prompt File from Web GUI .........................................................................258 
Record Username via Voicemail Menu.....................................................................................259 
VOICEMAIL............................................................................................260 
Configure Voicemail..........................................................................................................................260 
Access Voicemail..............................................................................................................................262 
Leaving Voicemail.............................................................................................................................263 
Voicemail Email Settings ..................................................................................................................264 
Configure Voicemail Group...............................................................................................................265 
RING GROUP.........................................................................................266 

 
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Configure Ring Group.......................................................................................................................266 
Remote Extension in Ring Group.....................................................................................................269 
RESTRICT CALLS.................................................................................272 
Configure Restrict Calls....................................................................................................................272 
PAGING AND INTERCOM GROUP .......................................................274 
Configure Paging/Intercom Group....................................................................................................274 
Configure Multicast Paging .......................................................................................................274 
Configure 2-way Intercom.........................................................................................................275 
Configure 1-way Paging............................................................................................................276 
Configure Announcement Paging .............................................................................................277 
Configure Private Intercom .......................................................................................................278 
Paging/Intercom Group Settings...............................................................................................280 
Configure a Scheduled Paging/Intercom..........................................................................................280 
CALL QUEUE ........................................................................................282 
Configure Call Queue .......................................................................................................................282 
Call Center Settings and Enhancements .........................................................................................287 
Queue Statistics ...............................................................................................................................289 
Agent Details.............................................................................................................................290 
Login Record.............................................................................................................................291 
Pause Log .................................................................................................................................291 
Global Queue Settings .....................................................................................................................292 
Switchboard......................................................................................................................................294 
PICKUP GROUPS..................................................................................297 
Configure Pickup Groups .................................................................................................................297 
Configure Pickup Feature Code .......................................................................................................297 
MUSIC ON HOLD...................................................................................299 
FAX SERVER.........................................................................................302 
Configure Fax/T.38 ...........................................................................................................................302 
Receiving Fax...................................................................................................................................304 
Example Configuration to Receive Fax from PSTN Line..........................................................304 
Example Configuration for Fax-To-Email ..................................................................................306 
FAX Sending.....................................................................................................................................308 
BUSY CAMP-ON....................................................................................309 
PRESENCE............................................................................................310 

 
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FOLLOW ME..........................................................................................313 
SPEED DIAL ..........................................................................................315 
DISA.......................................................................................................316 
EMERGENCY.........................................................................................318 
CALLBACK............................................................................................322 
BLF AND EVENT LIST...........................................................................323 
BLF ...................................................................................................................................................323 
Event List..........................................................................................................................................323 
DIAL BY NAME......................................................................................326 
Dial by Name Configuration..............................................................................................................326 
Username Prompt Customization ....................................................................................................329 
Upload Username Prompt File from Web GUI .........................................................................329 
Record Username via Voicemail Menu.....................................................................................330 
ACTIVE CALLS AND MONITOR ...........................................................331 
Active Calls Status............................................................................................................................331 
Hang Up Active Calls........................................................................................................................333 
Call Monitor ......................................................................................................................................333 
CALL FEATURE CODES .......................................................................335 
Feature Codes..................................................................................................................................335 
Parking Lot .......................................................................................................................................341 
Call Park ...........................................................................................................................................342 
Park a Call.................................................................................................................................342 
Retrieve Parked Call .................................................................................................................343 
Monitor Call Park CID Name Information (GXP21xx Phones Only) .........................................343 
Call Recording ..................................................................................................................................343 
Enable Spy .......................................................................................................................................344 
Shared Call Appearance (SCA)........................................................................................................344 
Announcement .................................................................................................................................348 
PBX SETTINGS .....................................................................................351 
PBX Settings/General Settings ........................................................................................................351 
PBX Settings/RTP Settings ..............................................................................................................353 

 
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RTP Settings .............................................................................................................................353 
Payload .....................................................................................................................................354 
PBX Settings/Voice Prompt Customization ......................................................................................355 
Record New Custom Prompt ....................................................................................................355 
Upload Custom Prompt.............................................................................................................355 
Download All Custom Prompt ...................................................................................................356 
Call Failure Tone Settings.................................................................................................................357 
SIP Trunk Prompt Tone .............................................................................................................357 
General Call Failure Tone .........................................................................................................358 
PBX Settings/Jitter Buffer .................................................................................................................358 
PBX Settings/Recordings Storage ...................................................................................................359 
PBX Settings/NAS ............................................................................................................................361 
SIP SETTINGS .......................................................................................362 
SIP Settings/General ........................................................................................................................362 
SIP Settings/MISC............................................................................................................................362 
SIP Settings/Session Timer ..............................................................................................................363 
SIP Settings/TCP and TLS ...............................................................................................................364 
SIP Settings/NAT ..............................................................................................................................365 
SIP Settings/TOS..............................................................................................................................365 
Transparent Call-Info header............................................................................................................366 
IAX SETTINGS.......................................................................................368 
IAX Settings/General ........................................................................................................................368 
IAX Settings/Registration..................................................................................................................368 
IAX Settings/Security........................................................................................................................369 
INTERFACE SETTINGS.........................................................................370 
GDMS SETTINGS ..................................................................................373 
API CONFIGURATION...........................................................................376 
HTTPS API (New).............................................................................................................................376 
HTTPS API (Old) ..............................................................................................................................377 
CDR Real-time Output Settings .......................................................................................................378 
CTI SERVER ..........................................................................................380 
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............381 
CRM INTEGRATION ..............................................................................382 

 
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SugarCRM........................................................................................................................................382 
vTigerCRM........................................................................................................................................383 
ZohoCRM .........................................................................................................................................385 
Salesforce CRM ...............................................................................................................................387 
ACT! CRM ........................................................................................................................................388 
PMS INTEGRATION...............................................................................390 
HMobile PMS Connector ..................................................................................................................390 
HSC PMS .........................................................................................................................................391 
Mitel PMS .........................................................................................................................................392 
PMS API ...........................................................................................................................................393 
Connecting to PMS...........................................................................................................................394 
PMS Features...................................................................................................................................395 
Room Status .............................................................................................................................395 
Wake Up Service ......................................................................................................................396 
Mini Bar .....................................................................................................................................397 
WAKEUP SERVICE ...............................................................................400 
Wakeup Service using Admin Login .................................................................................................400 
Wakeup Service from User Portal ....................................................................................................401 
Wakeup Service using Feature Code...............................................................................................402 
ANNOUNCEMENTS CENTER ...............................................................403 
Announcements Center Settings......................................................................................................403 
Group Settings..................................................................................................................................404 
QUEUEMETRICS INTEGRATION..........................................................406 
API Configuration Parameters..........................................................................................................406 
STATUS AND REPORTING ...................................................................408 
PBX Status .......................................................................................................................................408 
Trunks .......................................................................................................................................409 
Extensions.................................................................................................................................410 
Interfaces Status ....................................................................................................................... 411 
System Status ..................................................................................................................................412 
General .....................................................................................................................................412 
Network .....................................................................................................................................412 
Space Usage.............................................................................................................................413 
Resource Usage .......................................................................................................................414 
System Events..................................................................................................................................415 
Alert Events List ........................................................................................................................415 

 
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Alert Log....................................................................................................................................417 
Alert Contact .............................................................................................................................419 
CDR..................................................................................................................................................420 
CDR Improvement ....................................................................................................................425 
Downloaded CDR File ..............................................................................................................425 
CDR Export Customization .......................................................................................................426 
Statistics....................................................................................................................................427 
Recording Files .........................................................................................................................429 
API Configuration ......................................................................................................................429 
USER PORTAL ......................................................................................431 
Basic Information..............................................................................................................................433 
Personal Data...................................................................................................................................433 
Value-added Features ......................................................................................................................433 
Fax Sending ..............................................................................................................................433 
Call Queue ................................................................................................................................433 
Wakeup Service ........................................................................................................................433 
CRM User Settings ...................................................................................................................433 
MAINTENANCE .....................................................................................434 
User Management ............................................................................................................................434 
User Information .......................................................................................................................434 
Custom Privilege .......................................................................................................................435 
Concurrent Multi-User Login .....................................................................................................438 
Login Settings...................................................................................................................................439 
Change Password.....................................................................................................................439 
Login Security ...........................................................................................................................440 
Operation Log...................................................................................................................................441 
Upgrading .........................................................................................................................................443 
Upgrading Via Network .............................................................................................................444
Upgrading Via Local Upload .....................................................................................................445 
No Local Firmware Servers ......................................................................................................447 
Backup..............................................................................................................................................447 
Backup/Restore ........................................................................................................................448 
Data Sync..................................................................................................................................450 
Restore Configuration from Backup File...................................................................................452 
System Cleanup/Reset.....................................................................................................................452 
Reset and Reboot .....................................................................................................................452 
Cleaner......................................................................................................................................453 
USB Disk/SD Card File Management.......................................................................................457 
System Recovery .............................................................................................................................458 

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Syslog...............................................................................................................................................460

Network Troubleshooting..................................................................................................................461

Ethernet Capture.......................................................................................................................461

IP Ping.......................................................................................................................................462

Traceroute .................................................................................................................................462

Signaling Troubleshooting ................................................................................................................463

Analog Record Trace ................................................................................................................463

Service Check ..................................................................................................................................466

Network Status .................................................................................................................................466

EXPERIENCING THE UCM6200 SERIES IP PBX .................................468

 
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UCM6200 Series User Manual 
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Table of Tables 
Table 1: Technical Specifications ........................................................................................................................43 
Table 2: UCM6200 Equipment Packaging ..........................................................................................................46 
Table 3: LCD Menu Options................................................................................................................................51 
Table 4: UCM6202/UCM6204 LED Indicators ....................................................................................................52 
Table 5: UCM6208 LED Indicators......................................................................................................................52 
Table 6: HTTP Server Settings............................................................................................................................58 
Table 7: UCM6200 Network Settings→Basic Settings........................................................................................59 
Table 8: UCM6200 Network Settings→802.1X ...................................................................................................67 
Table 9: UCM6200 Network Settings→Static Routes .........................................................................................68 
Table 10: UCM6200 Network Settings→Port Forwarding...................................................................................70 
Table 11: UCM6200 System Settings→Network Settings→OpenVPN® ............................................................72 
Table 12: UCM6200 Firewall→Static Defense→Current Service .......................................................................76 
Table 13: Typical Firewall Settings ......................................................................................................................76 
Table 14: Firewall Rule Settings..........................................................................................................................77 
Table 15: UCM6200 Firewall Dynamic Defense .................................................................................................78 
Table 16: Fail2Ban Settings ................................................................................................................................80 
Table 17: Time Auto Updating .............................................................................................................................91 
Table 18: Create New Office Time ......................................................................................................................93 
Table 19: Create New Holiday.............................................................................................................................95 
Table 20: Email Settings......................................................................................................................................96 
Table 21: Email Log...........................................................................................................................................101 
Table 22: Auto Provision Settings .....................................................................................................................107 
Table 23: Global Policy Parameters – Localization........................................................................................... 113 
Table 24: Global Policy Parameters – Phone Settings ..................................................................................... 113 
Table 25: Global Policy Parameters – Contact List........................................................................................... 114 
Table 26: Global Policy Parameters – Maintenance ......................................................................................... 116 
Table 27: Global Policy Parameters – Network Settings .................................................................................. 118 
Table 28: Global Policy Parameters – Customization....................................................................................... 118 
Table 29: Global Policy Parameters – Communication Settings....................................................................... 119 
Table 30: Create New Template........................................................................................................................121 
Table 31: Create New Model Template .............................................................................................................122 
Table 32: SIP Extension Configuration Parameters – Basic Settings...............................................................139 
Table 33: SIP Extension Configuration Parameters – Media............................................................................141 
Table 34: SIP Extension Configuration Parameters – Features .......................................................................142 
Table 35: SIP Extension Configuration Parameters – Specific Time ................................................................146 
Table 36: IAX Extension Configuration Parameters→Basic Settings ...............................................................147 
Table 37: IAX Extension Configuration Parameters→Media ............................................................................148 
Table 38: IAX Extension Configuration Parameters→Features........................................................................148 

 
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Table 39: IAX Extension Configuration Parameters→Specific Time.................................................................150 
Table 40: FXS Extension Configuration Parameters→Basic Settings ..............................................................150 
Table 41: FXS Extension Configuration Parameters→Media ...........................................................................152 
Table 42: FXS Extension Configuration Parameters→Features.......................................................................153 
Table 43: FXS Extension Configuration Parameters→Specific Time ...............................................................155 
Table 44: Batch Add SIP Extension Parameters...............................................................................................155 
Table 45: Batch Add IAX Extension Parameters...............................................................................................158 
Table 46: SIP extensions Imported File Example .............................................................................................163 
Table 47: IAX extensions Imported File Example .............................................................................................165 
Table 48: FXS Extensions Imported File Example............................................................................................167 
Table 49: Analog Trunk Configuration Parameters ...........................................................................................176 
Table 50: PSTN Detection for Analog Trunk .....................................................................................................182 
Table 51: Create New SIP Trunk.......................................................................................................................183 
Table 52: SIP Register Trunk Configuration Parameters ..................................................................................185 
Table 53: SIP Peer Trunk Configuration Parameters ........................................................................................188 
Table 54: Create New IAX Trunk.......................................................................................................................191 
Table 55: IAX Register Trunk Configuration Parameters ..................................................................................191 
Table 56: IAX Peer Trunk Configuration Parameters........................................................................................193 
Table 57: SLA Station Configuration Parameters .............................................................................................198 
Table 58: Outbound Route Configuration Parameters......................................................................................201 
Table 59: Outbound Routes/PIN Group ............................................................................................................206 
Table 60: Inbound Rule Configuration Parameters........................................................................................... 211 
Table 61: Conference Room Configuration Parameters ...................................................................................223 
Table 62: Conference Settings..........................................................................................................................225 
Table 63: Conference Caller IVR Menu ............................................................................................................228 
Table 64: Conference Schedule Parameters ....................................................................................................231 
Table 65: Contact Group Parameters ...............................................................................................................236 
Table 66: Video Conference room Configuration Parameters ..........................................................................239 
Table 67: Video Conference Schedule Parameters ..........................................................................................241 
Table 68: IVR Configuration Parameters ..........................................................................................................249 
Table 69: Voicemail Settings .............................................................................................................................261 
Table 70: Voicemail IVR Menu ..........................................................................................................................262 
Table 71: Voicemail Email Settings ...................................................................................................................264
Table 72: Voicemail Group Settings ..................................................................................................................265 
Table 73: Ring Group Parameters ....................................................................................................................266 
Table 74: Restrict Calls Configuration Parameters ...........................................................................................273 
Table 75: Multicast Paging Configuration Parameters......................................................................................275 
Table 76: 2-way Intercom Configuration Parameters........................................................................................276 
Table 77: 1-way Paging Configuration Parameters ..........................................................................................277 
Table 78: Announcement Paging Configuration Parameters ............................................................................278 
Table 79: Private Intercom Configuration Parameters ......................................................................................279 

 
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Table 80: Schedule Paging / Intercom Settings ................................................................................................281 
Table 81: Call Queue Configuration Parameters ..............................................................................................282 
Table 82: Static Agent Limitation.......................................................................................................................286 
Table 83: Call Center Parameters.....................................................................................................................288 
Table 84: Global Queue Settings ......................................................................................................................292 
Table 85: Switchboard Parameters ...................................................................................................................295 
Table 86: FAX/T.38 Settings ..............................................................................................................................302 
Table 87: SIP Presence Status ......................................................................................................................... 311 
Table 88: Follow Me Settings ............................................................................................................................314 
Table 89: Follow Me Options.............................................................................................................................314 
Table 90: DISA Settings ....................................................................................................................................317 
Table 91: Emergency Numbers Parameters.....................................................................................................320 
Table 92: Callback Configuration Parameters...................................................................................................322 
Table 93: Event List Settings.............................................................................................................................324 
Table 94: UCM6200 Feature Codes .................................................................................................................335 
Table 95 : Parking Lot .......................................................................................................................................341 
Table 96: Add SCA Private Number ..................................................................................................................347 
Table 97: Editing the SCA Number ...................................................................................................................348 
Table 98: Announcement Parameters...............................................................................................................349 
Table 99: Internal Options/General ...................................................................................................................351 
Table 100: Internal Options/RTP Settings .........................................................................................................353 
Table 101: Internal Options/Payload .................................................................................................................354 
Table 102: Internal Options/Jitter Buffer............................................................................................................358 
Table 103: NAS Settings ...................................................................................................................................361 
Table 104: SIP Settings/General .......................................................................................................................362 
Table 105: SIP Settings/Misc ............................................................................................................................362 
Table 106: SIP Settings/Session Timer.............................................................................................................363 
Table 107: SIP Settings/TCP and TLS ..............................................................................................................364 
Table 108: SIP Settings/NAT.............................................................................................................................365 
Table 109: SIP Settings/ToS..............................................................................................................................365 
Table 110: IAX Settings/General .......................................................................................................................368 
Table 111: IAX Settings/Registration .................................................................................................................368 
Table 112: IAX Settings/Static Defense ............................................................................................................369 
Table 113: PBX Interface Settings ....................................................................................................................370 
Table 114: API Configuration Parameters .........................................................................................................376 
Table 115: New API Supported Queries............................................................................................................376 
Table 116: API Configuration Parameters (Old) ................................................................................................377 
Table 117: CDR Real-time Output Settings.......................................................................................................378 
Table 118: SugarCRM Settings.........................................................................................................................382 
Table 119: vTigerCRM Settings.........................................................................................................................384 
Table 120: ZohoCRM Settings ..........................................................................................................................386 

 
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Table 121: Salesforce Settings..........................................................................................................................387 
Table 122: PMS Supported Features................................................................................................................390 
Table 123: PMS Basic Settings.........................................................................................................................394 
Table 124: PMS Wake up Service.....................................................................................................................396 
Table 125: Create New Mini Bar .......................................................................................................................397 
Table 126: Create New Maid.............................................................................................................................398 
Table 127: Wakeup Service ..............................................................................................................................401 
Table 128: Max Wakeup Members....................................................................................................................401 
Table 129: Announcements Center Settings.....................................................................................................403 
Table 130: Group Settings.................................................................................................................................404 
Table 131: QueueMetrics Configuration Parameters........................................................................................407 
Table 132: Trunk Status ....................................................................................................................................409 
Table 133: Extension Status..............................................................................................................................410 
Table 134: Interface Status Indicators............................................................................................................... 411 
Table 135: System Status→General.................................................................................................................412 
Table 136: System Status→Network.................................................................................................................413 
Table 137: Alert Events .....................................................................................................................................415 
Table 138: Alert Contact ....................................................................................................................................419 
Table 139: CDR Filter Criteria ...........................................................................................................................420 
Table 140: Automatic Download Settings..........................................................................................................424 
Table 141: CDR Statistics Filter Criteria............................................................................................................428 
Table 142: API Configuration Files....................................................................................................................430 
Table 143: User Management→Create New User............................................................................................435 
Table 144: Operation Log Column Header .......................................................................................................442 
Table 145: Network Upgrade Configuration ......................................................................................................444 
Table 146: Data Sync Configuration .................................................................................................................451 
Table 147: Cleaner Configuration .....................................................................................................................455 
Table 148: USB/SD Card Files Cleanup ...........................................................................................................458 
Table 149: Ethernet Capture .............................................................................................................................461 
 
 

 
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Table of Figures 
 
Figure 1: UCM6202 Front View...........................................................................................................................46 
Figure 2: UCM6202 Back View...........................................................................................................................47 
Figure 3: UCM6204 Front View...........................................................................................................................47 
Figure 4: UCM6204 Back View...........................................................................................................................48 
Figure 5: UCM6208 Front View...........................................................................................................................49 
Figure 6: UCM6208 Back View...........................................................................................................................49 
Figure 7: UCM6202 Web GUI Login Page..........................................................................................................53 
Figure 8: UCM6200 Setup Wizard ......................................................................................................................54 
Figure 9: UCM6200 Web GUI Language............................................................................................................56 
Figure 10: Web GUI Search Bar .........................................................................................................................56 
Figure 11: UCM6202 Network Interface Method: Route .....................................................................................63 
Figure 12: UCM6202 Network Interface Method: Switch....................................................................................64 
Figure 13: UCM6202 Network Interface Method: Dual.......................................................................................64 
Figure 14: DHCP Client List ................................................................................................................................65 
Figure 15: Add MAC Address Bind .....................................................................................................................65 
Figure 16: Batch Add MAC Address Bind ...........................................................................................................66 
Figure 17: UCM6200 Using 802.1X as Client .....................................................................................................66 
Figure 18: UCM6200 Using 802.1X EAP-MD5 ...................................................................................................67 
Figure 19: UCM6204 Static Route Sample.........................................................................................................69 
Figure 20: UCM6204 Static Route Configuration................................................................................................70 
Figure 21: Create New Port Forwarding .............................................................................................................71 
Figure 22: UCM6200 Port Forwarding Configuration .........................................................................................71 
Figure 23: GXP2160 Web Access using UCM6202 Port Forwarding.................................................................72 
Figure 24: Open VPN® feature on the UCM6200 ..............................................................................................73 
Figure 25: Register Domain Name on noip.com.................................................................................................74 
Figure 26: UCM6200 DDNS Setting ...................................................................................................................75 
Figure 27: Using Domain Name to Connect to UCM6200..................................................................................75 
Figure 28: Create New Firewall Rule ..................................................................................................................77 
Figure 29: Configure Dynamic Defense..............................................................................................................79 
Figure 30: Fail2ban Settings ...............................................................................................................................80 
Figure 31: TLS Security ......................................................................................................................................82 
Figure 32: SSH Access .......................................................................................................................................82 
Figure 33: LDAP Server Configurations..............................................................................................................83 
Figure 34: Default LDAP Phonebook DN............................................................................................................84 
Figure 35: Default LDAP Phonebook Attributes..................................................................................................84 
Figure 36: LDAP Server→LDAP Phonebook......................................................................................................85 
Figure 37: Add LDAP Phonebook .......................................................................................................................85 
Figure 38: Edit LDAP Phonebook .......................................................................................................................85 

 
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Figure 39: Import Phonebook..............................................................................................................................86 
Figure 40: Phonebook CSV File Format .............................................................................................................86 
Figure 41: LDAP Phonebook After Import...........................................................................................................87 
Figure 42: Export Selected LDAP Phonebook....................................................................................................87 
Figure 43: LDAP Client Configurations ...............................................................................................................88 
Figure 44: GXP2170 LDAP Phonebook Configuration .......................................................................................90 
Figure 45: Set Time Manually .............................................................................................................................92 
Figure 46: Create New Office Time.....................................................................................................................93 
Figure 47: Settings→Time Settings→Office Time...............................................................................................94 
Figure 48: Create New Holiday...........................................................................................................................95 
Figure 49: Settings→Time Settings→Holiday.....................................................................................................96 
Figure 50: UCM6200 Email Settings...................................................................................................................98 
Figure 51: Email Templates.................................................................................................................................99 
Figure 52: Conference Schedule Template.......................................................................................................100 
Figure 53: Email Send log.................................................................................................................................101 
Figure 54: Email Logs .......................................................................................................................................102 
Figure 55: PBX Settings→Recordings Storage ................................................................................................102 
Figure 56: Recordings Storage Prompt Information .........................................................................................103 
Figure 57: Recording Storage Category ...........................................................................................................103 
Figure 58: Zero Config Configuration Architecture for End Point Device .........................................................105 
Figure 59: UCM6200 Zero Config.....................................................................................................................106 
Figure 60: Auto Provision Settings....................................................................................................................107 
Figure 61: Auto Discover...................................................................................................................................109 
Figure 62: Auto Discover other subnets............................................................................................................ 110 
Figure 63: Discovered Devices ......................................................................................................................... 110 
Figure 64: Device list - CSV file sample............................................................................................................ 110 
Figure 65: Managing Discovered Devices .........................................................................................................111 
Figure 66: Global Policy Categories ................................................................................................................. 113 
Figure 67: Edit Global Template........................................................................................................................121 
Figure 68: Edit Model Template ........................................................................................................................124 
Figure 69: OEM Models ....................................................................................................................................125 
Figure 70: Template Management ....................................................................................................................126 
Figure 71: Upload Model Template Manually....................................................................................................126 
Figure 72: Create New Device..........................................................................................................................127 
Figure 73: Manage Devices ..............................................................................................................................128 
Figure 74: Edit Device.......................................................................................................................................128 
Figure 75: Edit Customize Device Settings.......................................................................................................130 
Figure 76: Modify Selected Devices - Same Model ..........................................................................................131 
Figure 77: Modify Selected Devices - Different Models....................................................................................132 
Figure 78: Device List in Zero Config................................................................................................................133 
Figure 79: Zero Config Sample - Global Policy.................................................................................................134 

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