Nortel Meridian Companion User manual

Meridian 1
Meridian Companion
Administration Terminal Operations Guide
Document Number: 553-3601-320
Document Release: Standard 2.00
Date: November 1998
Copyright @ 1996—1999 Nortel Networks, All Rights Reserved
Printed in Canada
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Meridian Companion Administration Terminal Operations Guide
NOTICE: Notwithstanding any explicit confidentiality or proprietary markings to the contrary, the
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Meridian Companion Administration Terminal Operations Guide
Contents
Using the Administration Terminal .........................1
Administration Terminal layout ..................................................1
Feature and Release buttons................................................................. 1
Display buttons.......................................................................................1
Dialpad...................................................................................................2
Navigation buttons..................................................................................2
Administration Terminal display.............................................................. 3
Recording and reporting alarm messages................................3
Alarm message reporting procedure...................................................... 4
Programming the Meridian Companion system....5
Changing the Administration password.................................................. 5
Changing the Registration password ..................................................... 6
Changing the system time and date..........................................7
Setting the system time.......................................................................... 7
Setting the system date.......................................................................... 8
Programming Transfer on Radio Loss.......................................8
Programming system-wide Transfer on Radio Loss............................... 9
Registering portable telephones...........................11
Enabling the system for registration..................................................... 11
Locking Registration on (optional)........................................................11
Registering the portable telephones ....................................................12

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Ensuring the availability of a wireless terminal number........................12
Deregistering a wireless terminal number............................................13
Ending Administration programming.....................................................13
Troubleshooting portable telephones ..................15
Informing your users..............................................17
Administration programming overview................19

Page 1 of 20
Meridian Companion Administration Terminal Operations Guide
Using the Administration Terminal
This guide is designed for system administrators using the Administration
Terminal to program and maintain a Meridian Companion system.
Note: If you are using Companion Manager to program and maintain a
Meridian Companion system, refer to Companion Manager Installation
and Operations Guide.
Administration Terminal layout
Feature and Release buttons
ƒUse the Feature button to begin a programming session on the
Administration Terminal.
®Use the Release button to end a programming session on the
Administration Terminal.
Display buttons
The Administration Terminal has three display buttons directly below the
display. During programming, these display buttons provide further options for
the top line of text on the display. Available options are shown on the bottom
line directly above the corresponding display button.
• The options above the display buttons are indicated in this guide in a
special underlined typeface (for example, OK).
• The other text in the display is shown in the special typeface but not
underlined (for example, Minutes).

Page 2 of 20 Using the Administration Terminal
553-3601-320 Standard 2.00 November 1998
Dialpad
You use the Administration Terminal’s dialpad buttons to enter feature codes
and to select digits or letters when you need to enter a value on a display.
Figure 1: Administration Terminal
Navigation buttons
The four navigation buttons below the display buttons allow you to search
through programming options. When a navigation button is available, an
arrow (ª or º) appears in the window beside it. The navigation buttons are
arranged as follows:
If the navigation buttons on your Administration Terminal do not correspond
to this arrangement, remove the button caps and place them on the correct
buttons. The blank buttons below the navigation buttons do not provide any
features.
up a level % ª º ^ down a level
back & ª º * next
Feature button
display buttons
Administration Terminal card
COMPANION
Administration
Terminal
Release button
display
navigation buttons
dialpad

Using the Administration Terminal Page 3 of 20
Meridian Companion Administration Terminal Operations Guide
Administration Terminal display
The Administration Terminal has a two-line, 16-character display. The topline
on the display shows you text to assist you during programming and shows
characters as you enter them. The bottom line shows functions you can select
by pressing one of the three buttons (called softkeys) directly below the
display.
Adjusting the contrast
If you find the Administration Terminal’s display difficult to read, adjust the
contrast.
Note: You cannot adjust the contrast during a programming session.
1. Press ƒ•‡ .
2. The display shows Contrast level followed by the current contrast
level shown as a digit.
3. Press any dialpad button (1 through 9) or DOWN or UP to select a new
contrast level.
4. Press OK or ®to select the contrast level you want.
Recording and reporting alarm messages
Alarm messages appear on the display when an alarm is raised by the Meridian
Companion system. Your Meridian Companion distributor uses the alarm
messages to diagnose problems.
This is an example of an alarm message:
Alarm:
TIME
51-3
CLEAR

Page 4 of 20 Using the Administration Terminal
553-3601-320 Standard 2.00 November 1998
Alarm message reporting procedure
1. Record the alarm message.
2. Press TIME and record the time and date displayed.
3. As soon as you record this information, press CLEAR.
4. Call your system distributor to report the alarm message.

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Meridian Companion Administration Terminal Operations Guide
Programming the Meridian Companion
system
Changing the Administration password
The Administration password, which is a combination of one to six characters,
is used on the Administration Terminal to access an Administration
programming session. The default password is ···· . You should
change this password after system installation and record it in Meridian
Companion Programming and Provisioning Record.
1. Press ƒ••· and enter the Administration password. The
display shows 1. Registration .
2. Press *until the display shows 4. Passwords .
3. Press ^. The display shows Admin. password .
4. Press CHANGE . The display shows New pswd: .
5. Enter up to six digits for the new password. Use BKSP for corrections.
6. Press OK to confirm the new password. The display shows Re-enter: .
ATTENTION!
If you leave the Administration password blank (by entering no
digits in step 5), the password will be erased. If you erase the
password, anyone can enter Administration programming without
restriction.

Page 6 of 20 Programming the Meridian Companion system
553-3601-320 Standard 2.00 November 1998
7. Reenter the new password and press OK .
The display shows Password changed .If the display shows
Pswd not changed, you did not enter the same password again. Go
back to step 4.
8. Record the new password in Meridian Companion Programming and
Provisioning Record.
9. To continue in Administration programming, press *. To exit,
press ®.
Changing the Registration password
The Registration password, which is a combination of one to six characters, is
used when registering portables on the system. The default password is
‡¤‹›fl . Record the password in Meridian Companion
Programming and Provisioning Record.
1. Press ƒ••· and enter the Administration password. The
display shows 1. Registration .
2. Press *until the display shows 4. Passwords .
3. Press ^. The display shows Admin. password .
4. Press *. The display shows Reg. password .
5. Press CHANGE. The display shows New pswd: .
6. Enter a new one- to six-digit Registration password. Use BKSP for
corrections.
7. Press OK . The display shows Re-enter: .
Note: If you do not enter any digits and press OK , the display shows
Pswd not changed .
8. Reenter the digits and press OK . The display shows
Password changed .
If the display shows Pswd not changed , you did not reenter the same
password. Go back to step 5.
9. Record the new Registration password in Meridian Companion
Programming and Provisioning Record.

Programming the Meridian Companion system Page 7 of 20
Meridian Companion Administration Terminal Operations Guide
10. To continue in Administrationprogramming, press *. To exit,
press ® .
Changing the system time and date
Program the time and date as soon as your system is operating, and adjust the
time and date whenever necessary. You will need to reprogram the time (and
other settings) if the system has been powered down for maintenance or for
seasonal changes.
Note: The Meridian Companion system maintains its own time management
system independent of the Meridian 1 system. The Meridian
Companion system time must be set separately.
Setting the system time
1. Press ƒ••· and enterthe Administration password. The
display shows 1. Registration .
2. Press * until the display shows 3. Time and Date .
3. Press ^. The display shows Ti m e and the current setting.
4. Press CHANGE . The display shows Hour: . If you do not want to change
the hour, go to step 7.
5. Press CHANGE .The display shows Hour: .
6. Enter the hour in 12- or 24-hour format, as one or two digits. (The
Administration Terminal shows the time in 12-hour format.)
7. Press *. The display shows Minutes: .
If you do not want to change the minutes, press *twice to
continue in the Administration session. To exit, press®.
8. Press CHANGE . The display shows Minutes: .
9. Enter the minutes as one or two digits.
10. Press *. If you entered an hour less than or equal to 12, the
display prompts you with AM or PM . Press CHANGE to select AM or PM.
11. Press *to continue in Administration programming. To exit,
press ®.

Page 8 of 20 Programming the Meridian Companion system
553-3601-320 Standard 2.00 November 1998
Setting the system date
1. Press ƒ••· and enter the Administration password. The
display shows 1. Registration .
2. Press *until the display shows 3. Time and Date .
3. Press ^. The display shows Ti m e and the current setting.
4. Press *. The display shows Date and the current setting.
5. Press CHANGE . The display shows Year: . If you do not want to change
the year, go to step 8.
6. Press CHANGE.The display shows Year: .
7. Enter the last two digits of the year.
8. Press *. The display shows Month: . If you do not want to
change the month, go to step 11.
9. Press CHANGE . The display shows Month: .
10. Enter the month as one or two digits.
11. Press *.The display shows Day: . If you donot want to change
the day, go to step 14.
12. Press CHANGE . The display shows Day: .
13. Enter the day of the month as one or two digits.
14. Press *to continue in Administration programming. To exit,
press ®.
Programming Transfer on Radio Loss
If a portable user moves out ofthe coverage areaor the portable’s batteries fail,
the radio connection may be lost. You can program the system to transfer calls
to another number if a portable loses its radio connection.
Note: There can be a delay of about 10 seconds between the time the link is
lost and the time the call is transferred.
You can program a system default telephone numberthat all portables can use
(for example, the receptionist’s telephone number). You can also program
exceptions to the system default telephone number. For example, you can

Programming the Meridian Companion system Page 9 of 20
Meridian Companion Administration Terminal Operations Guide
program a portable so that it routes lost calls to the individual’s secretary or
answering machine rather than to the receptionist.
Programming system-wide Transfer on Radio Loss
1. Press ƒ••· and enterthe Administration password. The
display shows 1. Registration .
2. Press *. The display shows 2. User Options .
3. Press ^ . The display shows Radio loss hdlng .
4. Press ^ to specify a default phone number. The display shows
Change Default .
5. Press ^.The display shows Dflt:None or Dflt:
followed by the default number.
6. Press CHANGE .
7. Enter up to 16 digits for the default phone number using 0 to 9 and *.
The * will add a two second pause. Use BKSP for corrections.
8. Press OK to confirm the phone number. The display shows
Change Default .
Note: If you do not enter digits and press OK , Dflt: None appears.
Go back to step 7.
9. Record the default phone number for Transfer on Radio Loss in
Meridian Companion Programming and Provisioning Record.
10. Press %to continue in Administration programming. To exit,
press ®.
Programming Individual Transfer on Radio Loss
There are three settings for individual lines:
• None: The call is not transferred if the link is lost.
• Default: The call is transferred to the phone number chosen for the
whole system.
• nnn: A specific phone number to which a call is transferred if a link is
lost.

Page 10 of 20 Programming the Meridian Companion system
553-3601-320 Standard 2.00 November 1998
1. Press ƒ••· and enter the Administration password. The
display shows 1. Registration .
2. Press * . The display shows 2. User Options .
3. Press ^ . The display shows Radio loss hdlng .
4. Press ^to specify a default phone number. The display shows
Change Default .
5. Press *. The display shows Change WTN: .
6. Enter the wireless terminal number (WTN). The display shows
Wccuu:None or Wccuu: followed by the phone number.
7. Press CHANGE to specify a new phone number or press DFLT to specify
the default phone number.
8. Enter up to 16 digits for the phone number using 0 to 9 and the *. The *
will add a 2-second pause. The DFLT softkey appears only if a default
phone number has been previously specified. Use BKSP for corrections.
9. Press OK to confirm the phone number. The display shows
WTN ccuu: followed by the number.
Note: If you do not enter digits and then press OK , the phone number
is deleted and Wccuu: None appears on the display. Go back to
step 7.
10. Press * to go to the next WTN.
11. Record the individual Transfer on Radio Loss defaults in Meridian
Companion Programming and Provisioning Record.
12. Press *or & to search through the WTNs.
13. To continue in Administration programming, press % . To exit,
press ®.

Page 11 of 20
Meridian Companion Administration Terminal Operations Guide
Registering portable telephones
Registering portable telephones on a Meridian Companion system involves
• enabling the system for registration
• registering each portable individually
• verifying the operation of each portable
If a portable does not operate properly after registration, see “Troubleshooting
portable telephones” on page 15.
You can register up to 32 portables for each Meridian Companion card on the
system. For systems prior to Meridian Companion with Enhanced Capacity
(Package 350 and feature MC32 on Release 24), you can register up to 16
portables per card. The Meridian Companion Base Station Card is an exception.
It supports only Base Stations.
Enabling the system for registration
1. Press ƒ••· and enter the Administration password. The
display shows 1. Registration .
2. Press ^. The display shows Mstr Reg Enbl:
3. Press CHANGE until the display shows Mstr Reg Enbl: Y.
Locking Registration on (optional)
Mstr Reg Enbl: automatically returns to N 30 minutes after the last
registration. It is recommended that you allow Registration to time out in most
circumstances. Leaving Registration enabled can interfere with registration in

Page 12 of 20 Registering portable telephones
553-3601-320 Standard 2.00 November 1998
neighboring systems. However, if you are registering a large number of
portables and do not want registration to time out, you can lock it on.
1. On the Administration Terminal, press ƒ••· . The
display shows Pas s w or d : .
2. Enter the Administration password (default password is ···· ).
The display shows 1. Registration .
3. Press ^until the display shows Mstr Reg Enbl: .
4. If required, press CHANGE until the display shows Mstr Reg Enbl: Y .
5. Press *until the display shows Reg Locked: N, Y
6. Press CHANGE until the display shows Reg Locked: Y.
Registering the portable telephones
For registration information, refer to the registration instructions for your
portable telephone.
Ensuring the availability of a wireless terminal number
With Release 24/Package 350, 32 WTNs are available for each Meridian
Companion card in the system. Only one portable telephone can be registered
with any WTN.
When you registera portable telephone, you assign it a WTN thatcorresponds
to the portable user’s telephone number. If another portable is already
registered to that line number, registration will fail.
1. Press ƒ••· and enter the Administration password. The
display shows 1. Registration .
2. Press ^. The display shows Mstr Reg Enbl: followed by the
Master Registration setting.
3. Press *. The display shows WTN Reg. Status .
4. Press ^. The display shows Show WTN: .
5. Enter the four-digit WTN. The display shows Wccuu: followed by the
current status (available or registered) of that WTN.
6. Press &or *to search through WTNs.

Registering portable telephones Page 13 of 20
Meridian Companion Administration Terminal Operations Guide
7. To continue in Administrationprogramming, press %. To exit,
press ®.
Deregistering a wireless terminal number
If you want to reusea WTN that is already registered, you must first deregister
that WTN. Deregistration makes the WTN available for registration.
Deregister aportable when it mustbe replaced due to lossor breakage or when
you want to assign it to another person.
Note: This procedure does not clear registration data in the portable.
1. Press ƒ••· and enterthe Administration password. The
display shows 1. Registration .
2. Press ^. The display shows Mstr Reg Enbl: followed by the
Master Registration setting.
3. Press *. The display shows WTN Reg. Status .
4. Press ^. The display shows Show WTN: .
5. Enter the four-digit WTN. The display shows ccuu:registered .
6. Press DEREG . The display shows ccuu:available .
7. To continue in Administrationprogramming, press %. To exit,
press ®.
Ending Administration programming
Afterregisteringalltheportables, turn off Administration programming on the
Administration Terminal.
1. Press CHANGE until the display shows Mstr Reg Enbl:N.
2. Press ®. The display shows End of session.
Note: Administration programming turns off 30 minutes after the last
successful registration unless you lock it on.

Page 14 of 20 Registering portable telephones
553-3601-320 Standard 2.00 November 1998

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Meridian Companion Administration Terminal Operations Guide
Troubleshooting portable telephones
Problem Causes Recommended actions
No link. Link icon does not
light up. • Batteries are defective, not charged, or not installed.
• BaseStationisoutofrange
or defective.
• The portable is not
registered.
• All Base Stations are busy.
• Refer to the user guide for
your portable to replace,
charge, or install batteries.
• Ask Technical Support for
assistance.
• Refer to the portable
telephone registration
instructions.
• Try the call again or move
to another cell.
Link is established but you
hear no dial tone. • Telephones are configured for MADN but the other
telephone is off- hook.
• There is a Meridian 1
programmingproblem.Line
is enabled but not
configured.
• Ensure the other telephone
is on-hook.
• Refer to the Meridian 1
documentation to check
that the Meridian 1 system
is programmed correctly.
Linkisestablishedbutthereis
overflow tone. • The Line Module of the Meridian Companion
system is disabled or
defective.
• The Meridian 1 TN or card
is disabled or defective.
• Ask Technical Support for
assistance.
• Refer to the Meridian 1
documentation for
information about
correcting the Meridian 1
problem.

Page 16 of 20 Troubleshooting portable telephones
553-3601-320 Standard 2.00 November 1998
Poor voice quality or frequent
call drops. • Portable problem.
• System problem.
• Try another portable.
• If problem does not exist
with new portable, the
original portable is
defective and must be
replaced.
• If problem still exists, it is
related to the system (poor
coverage). Report problem
to Technical Support.
Link flashes. Portable gives
visual and audio indication
that call has failed.
Portable has accessed a
Base Station that is too far
away.
• Try the call again.
Portable appears to be
registered but doesn’t work Portable is registered to a systemotherthantheoneyou
want
• Use the System key on the
portable to change to
another system
• Compare the system LID to
thesystemLID ofaworking
portable
• Deregister the portable
from the wrong system.
Turn Registration off on the
wrong system. Register the
portable to the right system
Problem Causes Recommended actions