Grandstream Networks UCM6102 User manual

Grandstream Networks, Inc.
www.grandstream.com
Grandstream Networks, Inc.
UCM6102/6104/6108/6116 IP PBX Appliance
User Manual

Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 1 of 138
UCM61xx User Manual
Index
CHANGE LOG............................................................................................. 10
FIRMWARE VERSION 1.0.1.22 ........................................................................................................10
WELCOME ...................................................................................................11
PRODUCT OVERVIEW............................................................................... 12
FEATURE HIGHTLIGHTS.................................................................................................................12
TECHNICAL SPECIFICATIONS........................................................................................................12
INSTALLATION........................................................................................... 15
EQUIPMENT PACKAGING................................................................................................................ 15
CONNECT YOUR UCM61XX............................................................................................................16
CONNECT THE UCM6102.........................................................................................................16
CONNECT THE UCM6104.........................................................................................................17
CONNECT THE UCM6108.........................................................................................................17
CONNECT THE UCM6116.........................................................................................................18
SAFETY COMPLIANCES..................................................................................................................19
WARRANTY ......................................................................................................................................19
GETTING STARTED ................................................................................... 20
USE THE LCD MENU........................................................................................................................20
USE THE LED INDICATORS............................................................................................................. 22
USE THE WEB GUI........................................................................................................................... 23
ACCESS WEB GUI ....................................................................................................................23
WEB GUI CONFIGURATIONS................................................................................................... 24
WEB GUI LANGUAGES.............................................................................................................24
SAVE AND APPLY CHANGES................................................................................................... 25
MAKE YOUR FIRST CALL................................................................................................................25
SYSTEM SETTINGS................................................................................... 26
NETWORK SETTINGS......................................................................................................................26
BASIC SETTINGS......................................................................................................................26
802.1X........................................................................................................................................ 29
PORT FORWORDING (UCM6102 ONLY)..................................................................................30
FIREWALL.........................................................................................................................................30
STATIC DEFENSE......................................................................................................................30

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DYNAMIC DEFENSE .................................................................................................................33
CHANGE PASSWORD......................................................................................................................33
LDAP SERVER..................................................................................................................................34
LDAP SERVER CONFIGURATIONS..........................................................................................34
LDAP PHONEBOOK .................................................................................................................. 35
LDAP CLIENT CONFIGURATIONS............................................................................................36
HTTP SERVER..................................................................................................................................37
EMAIL SETTINGS .............................................................................................................................38
TIME SETTINGS ............................................................................................................................... 39
PROVISIONING........................................................................................... 41
OVERVIEW .......................................................................................................................................41
AUTO PROVISIONING...................................................................................................................... 41
MANUAL PROVISIONING.................................................................................................................44
DISCOVERY............................................................................................................................... 44
ASSIGNMENT............................................................................................................................45
CREATE NEW DEVICE..............................................................................................................45
PROVISIONING .........................................................................................................................46
EXAMPLES ....................................................................................................................................... 46
EXTENSIONS.............................................................................................. 48
CREATE NEW USER........................................................................................................................ 48
BATCH ADD EXTENSIONS ..............................................................................................................50
EDIT EXTENSION............................................................................................................................. 53
TRUNKS...................................................................................................... 55
ANALOG TRUNKS............................................................................................................................ 55
ANALOG TRUNK CONFIGURATION.........................................................................................55
PSTN DETECTION ....................................................................................................................57
VOIP TRUNKS................................................................................................................................... 58
CALL ROUTES ........................................................................................... 64
OUTBOUND ROUTES ......................................................................................................................64
INBOUND ROUTES .......................................................................................................................... 66
INBOUND RULE CONFIGURATIONS .......................................................................................66
BLACKLIST CONFIGURATIONS ............................................................................................... 68
CONFERENCE BRIDGE ............................................................................ 69
CONFERENCE BRIDGE CONFIGURATIONS...........................................................................69
JOIN A CONFERENCE CALL .................................................................................................... 71
INVITE OTHER PARTIES TO JOIN CONFERENCE..................................................................71

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DURING THE CONFERENCE ...................................................................................................72
RECORD CONFERENCE..........................................................................................................73
IVR ............................................................................................................... 75
CONFIGURE IVR .............................................................................................................................. 75
CREATE IVR PROMPT ..................................................................................................................... 76
RECORD NEW IVR PROMPT.................................................................................................... 77
UPLOAD IVR PROMPT..............................................................................................................77
LANGUAGE SETTINGS FOR VOICE PROMPT....................................... 79
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE................................................................79
CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE ...............................................................81
VOICEMAIL................................................................................................. 82
CONFIGURE VOICEMAIL................................................................................................................. 82
VOICEMAIL EMAIL SETTINGS.........................................................................................................83
CONFIGURE VOICEMAIL GROUP................................................................................................... 84
RING GROUP.............................................................................................. 85
CONFIGURE RING GROUP.............................................................................................................85
PAGING AND INTERCOM GROUP........................................................... 87
CONFIGURE PAGING/INTERCOM GROUP.....................................................................................87
CALL QUEUE.............................................................................................. 89
CONFIGURE CALL QUEUE.............................................................................................................. 89
MUSIC ON HOLD........................................................................................ 92
FAX/T.38 ...................................................................................................... 93
CONFIGURE FAX/T.38......................................................................................................................93
CALL FEATURES....................................................................................... 95
FEATURE CODES.............................................................................................................................95
CALL RECORDING........................................................................................................................... 97
CALL PARK .......................................................................................................................................98
PARK A CALL............................................................................................................................. 98
RETRIEVE THE PARKED CALL ................................................................................................98
INTERNAL OPTIONS ................................................................................. 99
INTERNAL OPTIONS/GENERAL...................................................................................................... 99

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INTERNAL OPTIONS/RTP SETTINGS........................................................................................... 100
INTERNAL OPTIONS/RTP SETTINGS........................................................................................... 102
INTERNAL OPTIONS/HARDWARE CONFIG.................................................................................. 102
INTERNAL OPTIONS/STUN MONITOR.......................................................................................... 104
IAX SETTINGS.......................................................................................... 105
IAX SETTINGS/GENERAL.............................................................................................................. 105
IAX SETTINGS/CODECS................................................................................................................ 105
IAX SETTINGS/REGISTRATION..................................................................................................... 106
IAX SETTINGS/STATIC DEFENSE................................................................................................. 107
SIP SETTINGS .......................................................................................... 108
SIP SETTINGS/GENERAL.............................................................................................................. 108
SIP SETTINGS/CODECS................................................................................................................ 109
SIP SETTINGS/MISC ...................................................................................................................... 109
SIP SETTINGS/SESSION TIMER ....................................................................................................110
SIP SETTINGS/TCP and TLS...........................................................................................................110
SIP SETTINGS/TCP and TLS...........................................................................................................111
SIP SETTINGS/TOS.........................................................................................................................113
SIP SETTINGS/DEBUG ...................................................................................................................114
STATUS AND REPORTING.......................................................................115
PBX STATUS....................................................................................................................................115
TRUNKS....................................................................................................................................115
EXTENSIONS............................................................................................................................116
QUEUES ...................................................................................................................................118
CONFERENCE ROOMS...........................................................................................................119
INTERFACES STATUS..............................................................................................................119
PARKING LOT.......................................................................................................................... 120
SYSTEM STATUS ........................................................................................................................... 121
GENERAL ................................................................................................................................ 121
NETWORK............................................................................................................................... 122
STORAGE USAGE................................................................................................................... 122
RESOURCE USAGE................................................................................................................ 123
CDR (CALL DETAIL REPORT)........................................................................................................ 124
UPGRADING AND MAINTENANCE........................................................ 127
UPGRADING................................................................................................................................... 127
UPGRADING VIA NETWORK.................................................................................................. 127
UPGRADING VIA LOCAL UPLOAD......................................................................................... 128
NO LOCAL FIRMWARE SERVERS......................................................................................... 130

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BACKUP.......................................................................................................................................... 130
LOCAL BACKUP...................................................................................................................... 130
NETWORK BACKUP................................................................................................................ 131
RESTORE CONFIGURATION FROM BACKUP FILE.............................................................. 132
CLEANER........................................................................................................................................ 133
RESET AND REBOOT .................................................................................................................... 134
SYSLOG.......................................................................................................................................... 135
TROUBLESHOOTING..................................................................................................................... 135
ETHERNET CAPTURE ............................................................................................................ 136
PING......................................................................................................................................... 136
TRACEROUTE......................................................................................................................... 137
EXPERIENCING THE UCM6102/6104/6108/6116 .................................. 138

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Table of Tables
UCM61xx User Manual
Table 1: Technical Specifications...............................................................................................................12
Table 2: UCM6102/UCM6104 Equipment Packaging ............................................................................... 15
Table 3: UCM6108/UCM6116 Equipment Packaging................................................................................ 15
Table 4: LCD Menu Options......................................................................................................................21
Table 5: UCM6102/UCM6104 LED INDICATORS.....................................................................................22
Table 6: UCM6108/UCM6116 LED INDICATORS.....................................................................................22
Table 7: UCM6102 Network Settings->Basic Settings ..............................................................................26
Table 8: UCM6104 Network Settings->Basic Settings ..............................................................................28
Table 9: UCM6108/UCM6116 Network Settings->Basic Settings..............................................................29
Table 10: UCM61xx Network Settings->802.1X........................................................................................29
Table 11: UCM6102 Network Settings->Port Forwarding..........................................................................30
Table 12: UCM61xx Firewall->Static Defense->Current Service............................................................... 31
Table 13: Typical Firewall Settings............................................................................................................ 31
Table 14: Firewall Rule Settings................................................................................................................32
Table 15: Firewall Dynamic Defense.........................................................................................................33
Table 16: HTTP Server Settings................................................................................................................38
Table 17: Email Settings............................................................................................................................38
Table 18: Time Settings............................................................................................................................. 39
Table 19: Auto Provision Settings..............................................................................................................43
Table 20: Extension Configuration Parameters.........................................................................................48
Table 21: BatchAdd Extension Parameters.............................................................................................. 50
Table 22: Analog Trunk Configuration Parameters.................................................................................... 55
Table 23: PSTN Detection ForAnalog Trunk.............................................................................................58
Table 24: VoIP Trunk Configuration Parameters .......................................................................................59
Table 25: Outbound Route Configuration Parameters ..............................................................................64
Table 26: Inbound Rule Configuration Parameters ...................................................................................66
Table 27: Conference Bridge Configuration Parameters........................................................................... 69
Table 28: Conference Caller IVR Menu..................................................................................................... 73
Table 29: IVR Configuration Parameters................................................................................................... 75
Table 30: Voicemail Settings..................................................................................................................... 82
Table 31: Voicemail Email Settings...........................................................................................................83
Table 32: Ring Group Parameters............................................................................................................. 85
Table 33: Page/Intercom Group Configuration Parameters.......................................................................87
Table 34: Call Queue Configuration Parameters.......................................................................................89
Table 35: FAX/T.38 Settings......................................................................................................................93
Table 36: UCM61xx Feature Codes..........................................................................................................95
Table 37: Internal Options/General ...........................................................................................................99
Table 38: Internal Options/Jitter Buffer.................................................................................................... 100

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Table 39: Internal Options/RTP Settings................................................................................................. 102
Table 40: Internal Options/Hardware Config........................................................................................... 103
Table 41: Internal Options/STUN Monitor................................................................................................ 104
Table 42: IAX Settings/General............................................................................................................... 105
Table 43: IAX Settings/Registration......................................................................................................... 106
Table 44: IAX Settings/Static Defense..................................................................................................... 107
Table 45: SIP Settings/General............................................................................................................... 108
Table 46: SIP Settings/Misc .................................................................................................................... 109
Table 47: SIP Settings/Session Timer......................................................................................................110
Table 48: SIP Settings/TCP and TLS.......................................................................................................110
Table 49: SIP Settings/NAT......................................................................................................................111
Table 50: SIP Settings/TOS .....................................................................................................................113
Table 51: SIP Settings/Debug..................................................................................................................114
Table 52: Trunk Status..............................................................................................................................116
Table 53: Extension Status.......................................................................................................................117
Table 54: Agent Status .............................................................................................................................118
Table 55: Interface Status Indicators....................................................................................................... 120
Table 56: Parking Lot Status................................................................................................................... 121
Table 57: System Status->General.......................................................................................................... 121
Table 58: System Status->Network......................................................................................................... 122
Table 59: CDR Filter Criteria................................................................................................................... 124
Table 60: CDR Statistics Filter Criteria.................................................................................................... 126
Table 61: Network Upgrade Configuration.............................................................................................. 128
Table 62: Network Backup Configuration................................................................................................ 132
Table 63: Cleaner Configuration.............................................................................................................. 134

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Table of Figures
UCM61xx User manual
Figure 1: UCM6102 Front View.................................................................................................................16
Figure 2: UCM6102 Back View.................................................................................................................16
Figure 3: UCM6104 Front View.................................................................................................................17
Figure 4: UCM6104 Back View.................................................................................................................17
Figure 5: UCM6108 Front View.................................................................................................................18
Figure 6: UCM6108 Back View.................................................................................................................18
Figure 7: UCM6116 Front View.................................................................................................................18
Figure 8: UCM6116 Back View.................................................................................................................18
Figure 9: UCM6116 Web GUI Login Page................................................................................................ 23
Figure 10: UCM61xx Web GUI Language.................................................................................................25
Figure 11: Create New Firewall Rule.........................................................................................................32
Figure 12: LDAP Server Configurations....................................................................................................34
Figure 13: Default LDAP Phonebook in UCM61xx....................................................................................35
Figure 14: Add LDAP Phonebook.............................................................................................................35
Figure 15: Edit LDAP Phonebook.............................................................................................................36
Figure 16: GXP2200 LDAP Phonebook Configuration..............................................................................37
Figure 17: UCM61xx Zero Config ............................................................................................................. 42
Figure 18:Auto Provision Settings............................................................................................................ 43
Figure 19: Auto Discover........................................................................................................................... 44
Figure 20: Discovered Devices.................................................................................................................44
Figure 21: Assign Extension To Device.....................................................................................................45
Figure 22: Create New Device..................................................................................................................45
Figure 23: Provisioning Example 1 ...........................................................................................................46
Figure 24: Provisioning Example 2 ...........................................................................................................47
Figure 25: PSTN Detection ForAnalog Trunk........................................................................................... 57
Figure 26: Blacklist Configuration Parameters.......................................................................................... 68
Figure 27: Conference Invitation From Web GUI......................................................................................71
Figure 28: Conference Recording............................................................................................................. 74
Figure 29: Click On Prompt To Create IVR Prompt................................................................................... 76
Figure 30: Record New IVR Prompt.......................................................................................................... 77
Figure 31: Upload IVR Prompt.................................................................................................................. 78
Figure 32: Language Settings For Voice Prompt ......................................................................................80
Figure 33: Voice Prompt Package List......................................................................................................80
Figure 34: Voicemail Email Settings.......................................................................................................... 83
Figure 35: Voicemail Group.......................................................................................................................84
Figure 36: Ring Group ..............................................................................................................................85
Figure 37: Ring Group Configuration........................................................................................................86
Figure 38: Page/Intercom Group...............................................................................................................87

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Figure 39: Page/Intercom Group Settings................................................................................................. 88
Figure 40: Call Queue...............................................................................................................................89
Figure 41: Music On Hold Default Class................................................................................................... 92
Figure 42: Download Recording File From CDR Page .............................................................................98
Figure 43: FXS Ports Signaling Preference ............................................................................................ 102
Figure 44: FXO Ports ACIM Settings....................................................................................................... 103
Figure 45: Status->PBX Status.................................................................................................................115
Figure 46: Trunk Status............................................................................................................................115
Figure 47: Extension Status.....................................................................................................................117
Figure 48: Queue Status..........................................................................................................................118
Figure 49: Conference Room Status........................................................................................................119
Figure 50: UCM6116 Interfaces Status ....................................................................................................119
Figure 51: Parking Lot Status.................................................................................................................. 121
Figure 52: System Status->Storage Usage............................................................................................. 123
Figure 53: System Status->Resource Usage.......................................................................................... 123
Figure 54: CDR Filter.............................................................................................................................. 124
Figure 55: Call Report............................................................................................................................. 125
Figure 56: Call Report Entry With Audio Recording File ......................................................................... 126
Figure 57: CDR Statistics........................................................................................................................ 126
Figure 58: Network Upgrade................................................................................................................... 127
Figure 59: Local Upgrade........................................................................................................................ 129
Figure 60: Upgrading Firmware Files...................................................................................................... 129
Figure 61: Reboot UCM61xx................................................................................................................... 129
Figure 62: Local Backup......................................................................................................................... 131
Figure 63: Network Backup..................................................................................................................... 132
Figure 64: Restore UCM61xx From Backup File..................................................................................... 133
Figure 65: Cleaner.................................................................................................................................. 134
Figure 66: Reset and Reboot.................................................................................................................. 135
Figure 67: Ethernet Capture.................................................................................................................... 136
Figure 68: PING...................................................................................................................................... 137
Figure 69: Traceroute.............................................................................................................................. 137

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CHANGE LOG
This section documents significant changes from previous versions of the UCM61xx user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.1.22
•This is the initial version.

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WELCOME
Thank you for purchasing Grandstream UCM6102/6104/6108/6116. UCM6102/6104/6108/6116 is an
innovative IP PBX appliance designed for small to medium business. Powered by an advanced hardware
platform with robust system resources, the UCM6102/6104/6108/6116 offers a highly versatile
state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and video
surveillance application needs. Incorporating industry-leading features and performance, the
UCM6102/6104/6108/6116 offers quick setup, deployment with ease and unrivaled reliability all at an
unprecedented price point.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6102/6104/6108/6116 as it may cause damage
to the products and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
•1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing.
•Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability in
case of power outage, and up to 50 SIP trunk options.
•Gigabit network port(s) with integrated PoE, USB, SD; integrated NAT router with advanced QoS
support (UCM6102 only).
•Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723.1, G.726,
G.729A/B, iLBC, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38).
•Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC).
•Supports up to 500 SIP endpoint registration, up to 60 concurrent calls and up to 32 conference
attendees.
•Flexible dial plan, call routing, site peering, call recording.
•Automated detection and provisioning of IP phones, video phones, ATA and other endpoints for easy
deployment.
•Hardware encryption accelerator to ensure strongest security protection using SRTP, TLS, and
HTTPS.
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
Interfaces
Analog Telephone FXS Ports 2 ports (both with lifetime capability in case of power outage)
PSTN Line FXO Ports
•UCM6102: 2 ports
•UCM6104: 4 ports
•UCM6108: 8 ports
•UCM6116: 16 ports
Network Interfaces
•UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with
integrated PoE Plug (IEEE 802.3at-2009)
•UCM6102/6104: Dual 10M/100M/1000M RJ45 Ether
net ports with
integrated PoE Plug (IEEE 802.3at-2009)
NAT Router Yes, UCM6102 only
Peripheral Ports USB, SD
LED Indicators Power/Ready, Network, PSTN Line, USB, SD

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LCD Display 128x32 graphic LCD with DOWN and OK button
Reset Switch Yes
Voice/Video Capabilities
Voice-over-Packet
Capabilities
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-
length carrier
grade Line Echo Cancellation, Dynamic
Jitter Buffer, Modem detection
and auto-switch to G.711
Voice and Fax Codecs G.711 A-law/U-
law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM; T.38
Video Codecs H.264, H.263, H.263+
QoS Layer 3 QoS
Signaling and Control
DTMF Methods In Audio, RFC2833, and SIP INFO
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery and auto-
provisioning of
Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast
SIP SUBSCRIBE/mDNS)
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply •Output: 12VDC, 1.5A
•Input: 100-240VAC, 50-60Hz
Environmental •Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing)
•Storage: 14 - 140oF / -10 - 60oC
Dimensions •UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H)
•UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H)
Mounting •UCM6102/6104: Wall mount and Desktop
•UCM6108/6116: Rack mount and Desktop
Additional Features
Multi-language Support Yes, English/Chinese/Spanis
h/French/German/Russian/Italian for Web
GUI; Customizable IVR to support any language
Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan

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Polarity Reversal/ Wink Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto Attendant Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
•UCM6102: Up to 30 simultaneous calls
•UCM6104: Up to 45 simultaneous calls
•UCM6108/6116: Up to 60 simultaneous calls
Conference Bridges
•UCM6102/6104: Up to 3 password-
protected conference bridges
allowing up to 25 simultaneous PSTN or IP participants
•UCM6108/6116: Up to 6 password-
protected conference bridges
allowing up to 32 simultaneous PSTN or IP participants
Call Features
Call park, call forward, call transfer, DND, ring/hunt group,
paging/intercom and etc
Compliance
•FCC: Part 15 (CFR 47) Class B, Part 68
•CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
•A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002 adITU-T K.21 (Basic Level)
•UL 60950 (power adapter)

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INSTALLATION
Before deploying and configuring the UCM61xx, the device needs to be properly powered up and
connected to network. This section describes detailed information on installation, connection and warranty
policy of the UCM61xx.
EQUIPMENT PACKAGING
Table 2: UCM6102/UCM6104 Equipment Packaging
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Installation Guide Yes (1)
Table 3: UCM6108/UCM6116 Equipment Packaging
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Installation Guide Yes (1)
Wall Mount Yes (2)
Screws Yes (6)

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CONNECT YOUR UCM61XX
CONNECT THE UCM6102
Figure 1: UCM6102 Front View
Figure 2: UCM6102 Back View
To set up the UCM6102, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6102;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6102 to boot up. The LCD in the front will show the device hardware information
when the boot process is done;
5. Once the UCM6102 is successfully connected to network, the LED indicator for WAN in the front will
be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.

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CONNECT THE UCM6104
Figure 3: UCM6104 Front View
Figure 4: UCM6104 Back View
To set up the UCM6104, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6104 to boot up. The LCD in the front will show the device hardware information
when the boot process is done;
5. Once the UCM6104 is successfully connected to network, the LED indicator for LAN 1 in the front will
be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
CONNECT THE UCM6108
To set up the UCM6108, follow the steps below:

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1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6108;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6108. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6108 to boot up. The LCD in the front will show the device hardware information
when the boot process is done;
5. Once the UCM6108 is successfully connected to network, the LED indicator for NETWORK in the front
will be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
Figure 5: UCM6108 Front View
Figure 6: UCM6108 Back View
CONNECT THE UCM6116
Figure 7: UCM6116 Front View
Figure 8: UCM6116 Back View

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To set up the UCM6116, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6116;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6116 to boot up. The LCD in the front will show the device hardware information
when the boot process is done;
5. Once the UCM6116 is successfully connected to network, the LED indicator for NETWORK in the front
will be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
SAFETY COMPLIANCES
The UCM61xx complies with FCC/CE and various safety standards. The UCM61xx power adapter is
compliant with the UL standard. Use the universal power adapter provided with the UCM61xx package
only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power
adapters.
WARRANTY
If the UCM61xx was purchased from a reseller, please contact the company where the device was
purchased for replacement, repair or refund. If the device was purchased directly from Grandstream,
contact our Technical Support Team for a RMA (Return Materials Authorization) number before the
product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
Warning:
Use the power adapter provided with the UCM61xx. Do not use a different power adapter as this may
damage the device. This type of damage is not covered under warranty.