Commander M800 User manual
M800 Multi-port PRI
Quick Start Guide
What’s in the box:
1 - M800 Multi-port PRI Unit
1 - Ethernet Cable
1 - Power Adapter
LED Label Light Behaviour What It Means
Power
Off
The unit is not receiving power. Please
ensure the power switch is turned on at
the back of the unit.
Solid Green The unit is operational.
Status Solid Green Normal behavior.
GE WAN Flashing Green Indicates traffic flow.
4 Port version displayed.
Product image is for illustrative purposes only and may differ from the actual product.
1.
2.
3.
4.
5.
Position the unit as required. Please provide space either side and above the unit for
ventilation. Unit can be rack mounted as required.
Connect the unit to the Internet/LANby taking the included Ethernet cable and connecting
one end to a spare port on your MODEM/Router or Switch and the other end to
the blue WAN port labelled ‘GE’ on the M800. You must have an active and stable
Internet/Data connection.
Take the power cord and connect one end to the power connection on the M800 and the
other to a power outlet. If you have purchased the M800-4PRI unit and with a second
PSU, you may choose to connect that now. You may prefer to connect the second PSU
to a different power circuit in your premises.
The M800 will now contact Commander’s servers to provision and connect. It may take
up to 10-15 minutes to complete this process. Please do not interrupt the process.
Connect your telephone system to the PRI ports labeled 1-4 as and when required using
appropriate cabling for PRI. This may be a Crossover cable (not included). Please see the
notes below for additional considerations. Your administrator will have received
information indicating which numbers / number ranges are presented to each port (A
limited quantity of numbers / number ranges may be configured). You can complete this
step later if you are preparing to migrate services. In this case, you may wish to connect to
each port in turn to be able to confirm outbound calls are successful.
To install your new M800 Multi-port PRI unit, follow the steps below.
Note:
•Do not connect anything to the yellow LAN ports, USB port or console port.
•The PRI interfaces will be configured as network side to connect to your telephone system. This may
require a Crossover cable.
•Your telephone system must send 10-digit CLID from the numbers you have notified us of when
setting up calls. A limited quantity of numbers / number ranges may be configured.
•Your telephone system must be set to receive 10 digits from the network for incoming calls.
•The expected ISDN protocol is ETSI, Legacy standards not supported.
•Data calls such as those used for router backup or video conferencing are not supported on this
service.
4 Port version displayed.
Product image is for illustrative purposes only and may differ from the actual product.
Need Help?
If you have followed all steps correctly and there is still a problem, please ensure you
have connected the device to a stable Internet connection and please contact us for
further assistance:
Phone: 1300 638 208 or chat to a technician online at commander.com.au/livechat
To better assist you, please have ready:
Your Commander account number or Commander phone number and the make and
model of your modem/router.
