Compaq 5000 Series Troubleshooting guide

End-User Replaceable Parts Program
Replacing CD-ROM, CD-RW and DVD Dri es
5000 and 7000 Series

Notice
© 2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark
Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is subject to change
without notice.
The information in this publication is subject to change without notice and
is provided "AS IS" WITHOUT WARRANTY OF ANY KIND. THE
ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION
REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE
LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER
(INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF
BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE
FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE
OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF
WHETHER SUCH LIABILITY SOUNDS IN CONTRACT,
NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL
LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF
ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the
documentation accompanying such products. Nothing herein should be
construed as constituting a further or additional warranty.
Compaq Presario
First Edition (May 2000)
Part Number 198677-001

4 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
Replacing CD-
ROM, CD-RW,
and DVD Drives
The CD-ROM, CD-RW,
and DVD drives are often
called optical drives
because they use light to
read and write information
to a CD (Compact Disc) or
to a DVD (Digital Versatile
Disc). These discs store
massive amounts of
information.
The CD-ROM drive allows
youtoreaddatafromaCD.
The CD-RW drive allows
youtoreadCDsand write
data to CDs for permanent
storage.
The DVD drive allows you
to view your favorite
moviesandlistentomusic.
ItcanalsoreadCDs.
Introduction
Your Compaq Internet PC has an Easy Access panel that
makes accessing the internal parts easy. This document
describes how to remove and replace CD-ROM 1,
CD-RW 2, and DVD drives 3(see Figure 1-1). Your drives
may not necessarily be installed in the order below.
Figure 1-1
Important: The view shown may vary slightly by model.

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 5
Tools Needed
A Phillips screwdriver is needed to remove and replace the
CD-ROM, CD-RW, and DVD drives.
Warranty Statement
Compaq provides these detailed instructions to ensure your
safety and to keep your PC from being damaged. Following
these instructions also ensures that your PC remains
warranted by Compaq.
Your replacement part is warranted for the longer of 90 days
from the date the part was delivered to you, or the original
One Year Limited Warranty that came with your Compaq
Presario.
Preparing Your Computer For Disassembly
Before beginning the removal and replacement procedure,
complete the following procedure:
1. Remove any diskette or compact discs (CDs) from the
computer.
2. Turn off the computer and any peripheral devices
connected to your computer (see Figure 1-2).
3. Disconnect the power cord from the electrical outlet, and
then from the computer (see Figure 1-3.)
4. Disconnect all peripheral device cables from the computer.
Failure to disconnect the power from the computer may
result in personal injury.

6 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
I. Disconnecting the Power
1. Turn off the computer using the Power button
(see Figure 1-2).
Figure 1-2
2. Disconnect the power cord from the electrical outlet 1
and computer 2(see Figure 1-3).
Failure to disconnect the power from the computer may
result in personal injury.
Figure 1-3

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 7
You do not have to replace the
screw securing the side access
panel. The screw securing the
side panel is used for shipping
purposes only.
II. Opening the Side Access Panel
1. Remove the screw 1securing the side access panel.
Locate the latch 2directly below the screw, press down,
and hold in the down position (see Figure 2-1).
Figure 2-1
Important: Some models may not have a screw 1. This screw is used
for shipping purposes only.
2. Grab the handle and slide the side panel from the chassis
(see Figure 2-2).
▲Caution: Before doing any work inside your computer, ground
yourself by touching a metal part of the chassis.
Figure 2-2

8 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
.
You do not have to return the
front panel door lock to its
locked position. It was set this
way for shipping purposes
only.
III. Removing the Upper Front Panel and CD Storage
Door (Lower Front Panel)
1. Locate the front panel door lock inside the chassis. The
lock is located on the base of the lower 3.5” diskette drive
cageinsidethechassis(seeFigure3-1).
2. Rotate the lock into the down position to unlock the upper
front panel door (see Figure 3-1).
Figure 3-1

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 9
3. From the front of the system, press the indention 1located
on the CD Storage door (lower front panel) to open the
lower door 2(see Figure 3-2).
Figure 3-2

10 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
4. Locate the finger holes 1under the bottom of the upper
front panel and place your fingers in the holes. Pull the
upper front panel forward until the top panel tabs 2release
from the slots on the chassis (see Figure 3-3).
Figure 3-3

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 11
IV. Locating and Removing the CD-ROM, CD-RW,
and DVD Drives
1. Locate the CD-ROM, CD-RW, or DVD Drive inside the
chassis (see Figure 4-1). The drives can be identified by
the CD icons located on the interior drive cage.
Figure 4-1
2. Disconnect the Power Cable 1
11
1,Data Cable 2
22
2(and
Audio Cable 3
33
3if there is one) from the drive by using a
gentle rocking motion. The data cable has a white or
purple tab on it. You may pull the tab to remove the cable
(see Figure 4-2).
Figure 4-2
Steps 1 and 2 take place inside
the chassis.
Look at the replacement part
carefully to help identify and
locate the component to be
replaced.
It is recommended that you
mark the power cable
connector so that you use this
same connector when
installing your replacement
drive. However, you can
actually use any available
connector on the power cable.
A white data cable signifies a
40 pin connector.
A purple data cable signifies
an 80 pin connector used for
16X and higher DVDs.

12 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
3. To release the drive, press in the side rails of the drive 1
while you pull the drive out of the chassis 2
(see Figure 4-3).
Figure 4-3
4. Remove the drive rails from each side of the drive and set
them aside to be used on the replacement drive (see Figure
4-4).
Figure 4-4
Steps 3 and 4 are to be done
outside the front of the
chassis.

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 13
V. Replacing the CD-ROM, CD-RW, and DVD Drives
To replace the CD-ROM, CD-RW, and DVD drives, complete
the following procedure:
Note: Save all the packing materials received with your replacement
drive. You will need them to return the defective part.
1. Attach the drive rails that were removed from the
defective drive to the replacement drive (see Figure 5-1).
Figure 5-1
2. Insert the replacement drive into the front of the computer
in the same location from which the defective drive was
removed. Slide the drive in until the drive rails snap into
place (see Figure 5-2).
Figure 5-2
Steps 1 and 2 are to be done
outside the computer chassis.
The drive rails are not specific
to the left or right side of the
optical drive and can be
installed on either side of the
optical drive.

14 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
3. Connect the power cable 1
11
1,datacable2
22
2,(andaudio
cable 3
33
3if there is one) to the new drive (see Figure 5-3).
Figure 5-3
Step 3 is done inside the
computer chassis.

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 15
VI. Replacing the Upper Front Panel and CD Storage
Door (Lower Front Panel)
1. Place the upper front panel into the slots 1at the top of
chassis and gently snap the panel 2into place
(see Figure 6-1).
Figure 6-1

16 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
2. Close the CD Storage door (lower front panel)
(see Figure 6-2).
Figure 6-2
You do not have to replace the
screw securing the side access
panel. The screw securing the
side panel is used for shipping
purposes only.

REPLACING CD-ROM, CD-RW, AND DVD DRIVES 17
VII.ReplacingtheSideAccessPanel
Align the tabs on the top and bottom of the side access panel
with the slots (located on the top and bottom edge) of the
chassis and slide the side access panel into place
(see figure 7-1).
Figure 7-1

18 REPLACING CD-ROM, CD-RW, AND DVD DRIVES
VIII. Checking To See If the Replacement Part Is
Installed Properly
1. Reconnect the power cord to the electrical outlet and
computer.
2. Turn on the computer to verify that the replacement part is
properly installed.
3. If the problem persists, repeat the Removing and
Replacing procedures.
4. If you are still experiencing problems, contact Compaq
Support: 1-800-984-9350.
IX. Returning the Defective Part
Please refer to the Compaq Part Return Instructions that
came with your replacement part for instructions on returning
the defective part.

www.compaq.com
198677-001