Compaq 6000 - ProLiant - 128 MB RAM Programming manual

Desktop Management Guide
HP Business PCs

© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft, Windows, Windows Vista, and
Windows 7 are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or other
countries.
Intel and vPro are trademarks of Intel
Corporation in the U.S. and other countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Desktop Management Guide
HP Business PCs
Fourth Edition (September 2009)
Document Part Number: 581009-001

About This Book
This guide provides definitions and instructions for using security and manageability features that are
preinstalled on some models.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
ENWW iii

iv About This Book ENWW

Table of contents
1 Desktop Management Overview
2 Initial Configuration and Deployment
HP Client Automation Agent ................................................................................................................. 2
HP Client Manager ............................................................................................................................... 3
3 Remote System Installation
4 Software Updating and Management
HP Client Management Interface ......................................................................................................... 5
HP SoftPaq Download Manager .......................................................................................................... 6
HP System Software Manager ............................................................................................................. 6
HP ProtectTools Security Manager ...................................................................................................... 7
HP Client Automation Starter and Standard Editions ........................................................................... 7
HP Client Automation Enterprise Edition .............................................................................................. 8
HP Client Manager from Symantec ...................................................................................................... 8
Altiris Client Management Suite ........................................................................................................... 9
HP Client Catalog for Microsoft System Center & SMS Products ........................................................ 9
Remote Management Technology ....................................................................................................... 9
Configuring the Intel Management Engine ......................................................................................... 10
Verdiem Surveyor ............................................................................................................................... 12
HP Proactive Change Notification ...................................................................................................... 12
Subscriber’s Choice ........................................................................................................................... 12
Retired Solutions ................................................................................................................................ 12
5 ROM Flash
Remote ROM Flash ............................................................................................................................ 13
HPQFlash ........................................................................................................................................... 13
6 Boot Block Emergency Recovery Mode
7 Replicating the Setup
Copying to Single Computer .............................................................................................................. 15
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Copying to Multiple Computers .......................................................................................................... 16
Creating a Bootable Device ................................................................................................................ 17
Supported USB Flash Media Device ................................................................................. 17
Unsupported USB Flash Media Device ............................................................................. 18
8 Dual-State Power Button
9 HP Web Site Support
10 Industry Standards
11 Asset Tracking and Security
Password Security .............................................................................................................................. 26
Establishing a Setup Password Using Computer Setup .................................................... 27
Establishing a Power-On Password Using Computer Setup ............................................. 27
Entering a Power-On Password ........................................................................................ 27
Entering a Setup Password ............................................................................................... 27
Changing a Power-On or Setup Password ........................................................................ 28
Deleting a Power-On or Setup Password .......................................................................... 29
National Keyboard Delimiter Characters ........................................................................... 29
Clearing Passwords ........................................................................................................... 29
DriveLock ........................................................................................................................................... 30
Using DriveLock ................................................................................................................. 30
DriveLock Applications ...................................................................................................... 30
Smart Cover Sensor ........................................................................................................................... 31
Setting the Smart Cover Sensor Protection Level ............................................................. 31
Smart Cover Lock ............................................................................................................................... 31
Locking the Smart Cover Lock ........................................................................................... 32
Unlocking the Smart Cover Lock ....................................................................................... 32
Using the Smart Cover FailSafe Key ................................................................................. 32
Cable Lock Provision .......................................................................................................................... 33
Fingerprint Identification Technology ................................................................................................. 33
Fault Notification and Recovery ......................................................................................................... 33
Drive Protection System ..................................................................................................................... 33
Surge-Tolerant Power Supply ............................................................................................................ 33
Thermal Sensor .................................................................................................................................. 33
Index ................................................................................................................................................................... 34
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1 Desktop Management Overview
HP Client Management Solutions provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop
manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal
computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide
effort to develop the standards and infrastructure required to effectively deploy, configure, and manage
desktops, workstations, and notebook PCs. HP develops its own management software and works
closely with leading management software solution providers in the industry to ensure compatibility
between HP Client Management Solutions and these products. HP Client Management Solutions are
an important aspect of our broad commitment to providing you with solutions that assist you in lowering
the total cost of owning and maintaining the PCs throughout their lifecycle.
The key capabilities and features of desktop management are:
●Initial configuration and deployment
●Remote system installation
●Software updating and management
●ROM flash
●Hardware option configuration
●Asset tracking and security
●Fault notification and recovery
NOTE: Support for specific features described in this guide may vary by model or software version.
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2 Initial Configuration and Deployment
The computer comes with a preinstalled system software image. After a brief software “unbundling”
process, the computer is ready to use.
You may prefer to replace the preinstalled software image with a customized set of system and
application software. There are several methods for deploying a customized software image. They
include:
●Installing additional software applications after unbundling the preinstalled software image.
●Using software deployment tools, such as HP Client Automation Standard Edition or HP Client
Automation Enterprise Edition (based on Radia technology) to replace the preinstalled software
with a customized software image.
●Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and processes.
ROM-based setup and ACPI hardware provide further assistance with recovery of system software,
configuration management and troubleshooting, and power management.
HP Client Automation Agent
The management agent used by both HP Client Automation Standard and Enterprise Editions is pre-
loaded on the computer. When installed, it enables communication with the HP management console.
To install the HP Client Automation Agent:
1. Click Start.
2. Click All Programs.
3. Click HP Manageability.
4. Click the HP Management Agent Readme applicable to the language you desire.
5. Review and follow the instructions contained in the Readme file to install the HP Client Automation
Agent.
HP Client Automation Agent is a key infrastructure component for enabling all of the HP Client
Automation solutions. To learn about the other infrastructure components necessary for implementing
the HP configuration management solutions, please visit http://h20229.www2.hp.com/solutions/ascm/
index.html.
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HP Client Manager
HP Client Manager (HPCM) is a free solution developed by Symantec for all supported HP business
desktop, notebook, workstation and HP Blade PCs. HPCM integrates HP specific tools such as System
Software Manager, HP Instant Support Professional Edition, and HP Client Management Interface to
enable a centralized model for the managing, tracking, and monitoring of all supported HP hardware.
HP Client Manager 7.0 features a brand new Portal Page which serves as a one-stop-shop where the
administrator can accomplish the following management tasks:
●Inventory
●Alerts
●BIOS Management
●Driver Updates
●Perform HP Instant Support Health Scan and Diagnostics
●Perform Embedded Security tasks
●View the overall HP Health Alert Trend over the last 3-6 months
●View the overall compliance of supported computers with HP Instant Support Health Scan and
Diagnostics
●View the Summary of HP Computers – a breakdown of the various supported desktops, notebooks,
workstations and HP Blade PCs
●View Alerts: Asset, Threshold, Hardware Health
●Reports
●Administrative tasks to update HP specific tools
HPCM can be downloaded from http://www.symantec.com/business/theme.jsp by clicking on HP Client
Manager under Strategic Partner Products. A free permanent license can also be obtained from the
download page.
HPCM “How to” videos are also published on http://www.symantec.com/connect. Search for HP Client
Manager 7.0 to view step by step videos for various tasks within HPCM.
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3 Remote System Installation
Remote System Installation allows you to start and set up the system using the software and
configuration information located on a network server by initiating the Preboot Execution Environment
(PXE). The Remote System Installation feature is usually used as a system setup and configuration tool
and can be used for the following tasks:
●Formatting a hard drive
●Deploying a software image on one or more new PCs
●Remotely updating the system BIOS in flash ROM (Remote ROM Flash on page 13)
NOTE: There are facilities to flash the system BIOS from within the Microsoft Windows operating
system.
●Configuring the system BIOS settings
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message
appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the
instructions on the screen to continue the process. The default boot order is a BIOS configuration setting
that can be changed to always attempt to PXE boot.
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4 Software Updating and Management
HP provides several tools for managing and updating software on desktops, workstations, and
notebooks:
●HP Client Management Interface
●HP SoftPaq Download Manager
●HP System Software Manager
●HP ProtectTools Security Manager
●HP Client Automation Starter, Standard, and Enterprise Editions
●HP Client Manager from Symantec
●Altiris Client Management Suite
●HP Client Catalog for Microsoft System Center & SMS Products
●Intel vPro-branded PCs with Active Management Technology
●Verdiem Surveyor
●HP Proactive Change Notification
●HP Subscriber's Choice
HP Client Management Interface
Regardless of the system management tools your IT department uses, managing both your hardware
and software assets is important to keeping your IT costs low and your business agile. The IT
administrator can access the HP Client Management Interface by writing simple scripts and integrating
those scripts to the management solution of their choice.
With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate
into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP
business computers with popular industry system management tools (including Microsoft Systems
Management Server, IBM Tivoli Software, and HP Operations) and custom in-house developed
management applications. Using HP CMI, systems management tools and applications can request in-
depth client inventory, receive health status information, and manage system BIOS settings by
communicating directly with the client computer, reducing the need for agent or connector software to
achieve integration.
HP Client Management Interface is based on industry standards that include Microsoft Windows
Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management
BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation
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technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing
how you manage your HP client computers.
HP Client Management Interface used in conjunction with system management software can:
●Request in-depth client inventory information—Capture detailed information about the processors,
hard drives, memory, BIOS, drivers, including sensor information (such as fan speed, voltage, and
temperature).
●Receive health status information—Subscribe for a wide range of client hardware alerts (such as
over-temperature, fan stall, and hardware configuration changes) to be sent to the system
management console, application, or to the local client computer. Alerts are sent real-time when
triggered by hardware events.
●Manage system BIOS settings—Perform F10 functions including setting and changing the BIOS
passwords and computer boot order remotely from your system management console on any or
all of your client systems without having to visit each machine.
For more information on HP Client Management Interface, refer to http://www.hp.com/go/hpcmi/.
HP SoftPaq Download Manager
HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software
updates for the HP client PC models in your environment. By specifying your models, operating system,
and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq
Download Manager, visit http://www.hp.com/go/sdm.
HP System Software Manager
HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers
and BIOS updates for your networked HP business PCs. When SSM runs, it silently (without user
interaction) determines the revision levels of drivers and BIOS installed on each networked client system
and compares this inventory against system software SoftPaqs that have been tested and stored in a
central file store. SSM then automatically updates any down-revision system software on the networked
PCs to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates
to the correct client system models, administrators can confidently and efficiently use SSM to keep
system software updated.
System Software Manager integrates with enterprise software distribution tools such as HP Client
Automation solutions, HP Client Manager from Symantec, and Microsoft Systems Management Server
(SMS). Using SSM, you can distribute customer-created or third-party updates that have been packaged
in the SSM-format.
SSM may be downloaded at no charge by visiting http://www.hp.com/go/ssm.
NOTE: SSM does not currently support remote ROM flash on systems that have Windows BitLocker
Drive Encryption enabled and are using TPM measurements to protect the BitLocker keys because
flashing the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable
BitLocker via Group Policy in order to flash the system BIOS.
You can enable BitLocker support without TPM measurements of BIOS to avoid invalidating the
BitLocker keys. HP recommends you keep a secure backup of the BitLocker credentials in case of
recovery emergencies.
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HP ProtectTools Security Manager
HP ProtectTools security software provides security features that help protect against unauthorized
access to the computer, networks, and critical data. Enhanced security functionality is provided by the
following software modules, and is accessible through HP ProtectTools Security Manager:
HP ProtectTools Security Manager is the single console through which all other modules are accessed.
●Credential Manager for HP ProtectTools
●Drive Encryption for HP ProtectTools
●Privacy Manager for HP ProtectTools
●File Sanitizer for HP ProtectTools
●Java Card Security for HP ProtectTools
●Embedded Security for HP ProtectTools
●Device Access Manager for HP ProtectTools
●LoJack Pro for HP ProtectTools
HP ProtectTools provides two versions that can be utilized: HP ProtectTools Security Manager and HP
ProtectTools Administrative Console. Both Administrator and user versions are available in the Start >
All Programs menu.
The software modules available for your computer may vary depending on your model. For example,
Embedded Security for HP ProtectTools is available only for computers on which the Trusted Platform
Module (TPM) embedded security chip is installed.
HP ProtectTools software modules may be preinstalled, preloaded, or available for download from the
HP Web site. For select HP Pro Desktops, HP ProtectTools is available as an after market option. Visit
http://www.hp.com/products/security for more information.
HP Client Automation Starter and Standard Editions
HP Client Automation is a hardware and software management solution for Windows Vista, Windows
XP and HP Thin Client environments that is easy to use and quick to deploy, while providing a strong
foundation for future requirements. It is offered in two editions:
●The Starter Edition is a free product for managing HP desktops, notebooks and workstations,
providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and
driver updates, integration with HP Protect Tools and add-on support for Intel AMT. The Starter
Edition also supports deployment and management of HP Thin Clients.
●The Standard Edition, available for purchase, includes all functionality provided in Starter Edition
and adds Windows deployment and migration, patch management capabilities, software
distribution and software usage metering.
HP Client Automation Starter and Standard Editions provide a migration path to HP Client Automation
Enterprise Edition (based on Radia technology) for automated management of large, heterogeneous
and continuously changing IT environments.
For more information about the HP Client Automation solutions, visit http://www.hp.com/go/client.
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HP Client Automation Enterprise Edition
HP Client Automation Enterprise Edition is a policy-based solution that enables administrators to
inventory, deploy, patch, and continuously manage software and content across heterogeneous client
platforms. With the HP Client Automation Enterprise Edition, the IT professional can:
●Automate the entire lifecycle management process from discovery, deployment, and ongoing
management through migration and retirement
●Automatically deploy and continuously manage an entire software stack (operating systems,
applications, patches, settings, and content) to a desired state
●Manage software on virtually any device, including desktops, workstations, and notebooks, in a
heterogeneous or standalone infrastructure
●Manage software on most operating systems
With continuous configuration management, HP customers report dramatic savings in IT costs,
accelerated time-to-market for software and content, and increased user productivity and satisfaction.
For more information about the HP Client Automation solutions, visit http://www.hp.com/go/client.
HP Client Manager from Symantec
HP Client Manager from Symantec, developed with Altiris, is available free for all supported HP business
desktop, notebook, and workstation models. SSM is integrated into HP Client Manager, and enables
central tracking, monitoring, and management of the hardware aspects of HP client systems.
Use HP Client Manager from Symantec to:
●Get valuable hardware information such as CPU, memory, video, and security settings
●Monitor system health to fix problems before they occur
●Automatically acquire and install drivers and BIOS updates without visiting each PC
●Remotely configure BIOS and security settings
●Automate processes to quickly resolve hardware problems
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
●Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models
●System Health Scan—check for known hardware issues in your installed base of HP client systems
●Active Chat—connect to HP customer support to resolve issues
●HP Knowledgebase—link to expert information
●Automated SoftPaq collection and delivery process for fast resolution of hardware problems
●Identify, inventory, and initialize systems with HP ProtectTools embedded security chip
●Option for health alerts to display locally on the client system
●Report basic inventory information for non-HP clients
●Setup and configure TPM security chip
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●Centrally schedule client backup and recovery
●Add on support for managing Intel AMT
For more information on HP Client Manager from Symantec, visit http://www.hp.com/go/
clientmanager.
Altiris Client Management Suite
Altiris Client Management Suite is an easy-to-use solution for full life-cycle software management of
desktops, notebooks, and workstations. Client Management Suite includes the following Altiris products:
●Inventory Solution
●Deployment Solution
●Software Delivery Solution
●Patch Management Solution
●Application Metering Solution
●Application Management Solution
●Carbon Copy Solution
For more information on Altiris Client Management Suite, visit http://www.symantec.com/business/
client-management-suite.
HP Client Catalog for Microsoft System Center & SMS
Products
The HP Client Catalog enables IT professionals using Microsoft products to automate the deployment
of HP software updates (Softpaqs) to HP business PCs. The catalog file contains detailed platform
information on HP business desktops, notebooks and workstations. It can be used in conjunction with
the custom inventory and update features of Microsoft products to provide automated driver and patch
updates to managed HP client computers.
Microsoft products supported by the HP Client Catalog include:
●System Center Configuration Manager 2007
●System Center Essentials 2007
●Systems Management Server (SMS) 2003 R2
For more information on HP Client Catalog for SMS, visit http://h20331.www2.hp.com/Hpsub/cache/
486247-0-0-225-121.html.
Remote Management Technology
Models include either vPro technology or standard technology. Both allow for better discovery, healing,
and protection of networked computing assets. Both technologies allow PCs to be managed whether
the system is on, off, or the operating system is hung.
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The three forms of remote manageability available on business desktops are Alert Standard Format
(ASF), Intel Active Management Technology (AMT), and Desktop and mobile Architecture for Systems
Hardware (DASH).
Remote management technology features include:
●Network discovery
●Hardware inventory information
●Platform health monitoring
●Power management—power on/off, cycle power
●Remote diagnosis and repair
◦Text console redirection—allows console control of remote PC during its boot phase
◦Media redirection—allows system booting from a remote boot drive, disk, or ISO image (the
two variants of this are IDE-Redirect (IDE-R) on AMT platforms and USB Media Redirection)
●Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is
detected
●Platform event tracking and auditing
●Integrated web server management portal for remote access and configuration
●Remote management technologies are integrated with HP’s management console partners
NOTE: All features above are not available on all platforms.
Configuring the Intel Management Engine
NOTE: For an overview of Intel vPro technology, visit http://www.intel.com/vpro.
For HP-specific information on Intel vPro technology, see the white papers at http://www.hp.com/
support. Select your country and language, select See support and troubleshooting information,
enter the model number of the computer, and press Enter. In the Resources category, click Manuals
(guides, supplements, addendums, etc.). Under Quick jump to manuals by category, click White
papers.
Available management technologies include the following:
●AMT (includes DASH 1.0)
●ASF
●DASH 1.1 (using a Broadcom NIC)
ASF and AMT may not be configured at the same time, but both are supported.
To configure Intel vPro systems for AMT or ASF:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. As soon as the computer is turned on, press the hot key, Ctrl+P, before the computer boots to the
operating system.
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NOTE: If you do not press Ctrl+Pat the appropriate time, you must restart the computer and
again press Ctrl+Pbefore the computer boots to the operating system to access the utility.
This hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utility allows
the user to configure various aspects of the management technology. Some of the configuration options
are listed below:
●Main Menu
◦Intel ® ME Configuration
◦Intel ® AMT Configuration
◦Change Intel ® ME Password
◦Exit
●Intel ® ME Platform Configuration
◦Intel ® ME State Control (enable/disable)
◦Intel ® ME Firmware Local Update (enable/disable)
◦Intel ® ME Features Control
◦Intel ® ME Power Control
●Intel ® AMT Configuration
◦Host Name
◦TCP/IP
◦Provision Model (Enterprise, SMB)
◦Setup and Configuration
◦Un-Provision
◦SOL/IDE-R (enable/disable)
◦Password Policy
◦Secure Firmware Update (enable/disable)
◦Set PRTC
◦Idle Timeout
●Change Intel ® ME Password (HP highly recommends that this password be changed. The default
password is admin.)
In order to remotely manage AMT systems, the administrator must use a remote console that supports
AMT. Enterprise management consoles are available from suppliers such as HP, Altiris and Microsoft
SMS. In SMB mode, the client provides a Web browser interface. To access this feature, open a browser
from any other system on the network and enter http://host_name:16992 where host_name is
the name assigned to the system. Alternatively, the IP address may be used in place of the host name.
To configure systems with a Broadcom DASH capable NIC:
ENWW Configuring the Intel Management Engine 11

Check for the latest documentation on the http://www.hp.com site under Support &
Troubleshooting, then select your specific model, then select Manuals, then White papers referring
to DASH or the Broadcom NIC.
Verdiem Surveyor
Verdiem Surveyor is a software solution that helps manage PC energy costs. Surveyor measures and
reports how much energy each PC consumes. It also provides control over PC power settings enabling
administrators to easily implement energy saving strategies across their networks. An HP SoftPaq
containing the Surveyor agent may be downloaded from the HP Support site and installed on supported
commercial desktop models. Surveyor licenses for managing PCs may be purchased through your HP
representative.
HP Proactive Change Notification
The Proactive Change Notification program uses the Subscriber's Choice Web site in order to
proactively and automatically:
●Send you Proactive Change Notification (PCN) e-mail informing you of hardware and software
changes to most commercial computers and servers, up to 60 days in advance
●Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
Bulletins, and Driver alerts for most commercial computers and servers
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom
profile, visit http://h30046.www3.hp.com/subhub.php
Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP.
Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver
and support alerts/notifications.
Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the
information you subscribed to in your profile is available for review and retrieval. To learn more about
Subscriber’s Choice and create a custom profile, visit http://h30046.www3.hp.com/subhub.php.
Retired Solutions
Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP
business desktops, notebooks, or workstations.
12 Chapter 4 Software Updating and Management ENWW

5ROMFlash
The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a
setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally
updated or overwritten. This is important to ensure the operating integrity of the computer. Should you
need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and
support page, http://www.hp.com/support/files.
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to
set the setup password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssm.
Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP
computers directly from the centralized network management console. Enabling the system
administrator to perform this task remotely on multiple computers results in a consistent deployment of,
and greater control over, HP PC BIOS images over the network. It also results in greater productivity
and lower total cost of ownership.
NOTE: SSM does not currently support remote ROM flash on systems that have Windows BitLocker
Drive Encryption enabled and are using TPM measurements to protect the BitLocker keys because
flashing the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable
BitLocker via Group Policy in order to flash the system BIOS.
The computer must be powered on, or turned on through Remote Wakeup, to take advantage of Remote
ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or System
Software Manager at http://www.hp.com/go/ssm/.
HPQFlash
The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a
Windows operating system.
For more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number
of the computer when prompted.
ENWW Remote ROM Flash 13

6 Boot Block Emergency Recovery Mode
Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash
failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be
incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section
of the ROM that contains code that checks for a valid system BIOS image when the system is turned
on.
●If the system BIOS image is valid, the system starts normally.
●If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search
removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically
flashed into the ROM.
When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink
every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing
the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed
on the screen.
To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following
steps:
1. Turn off the power.
2. Insert a CD or USB flash device containing the desired BIOS image file in the root directory.
NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system.
3. Turn on the computer.
If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOS
image file.
If the system successfully reprograms the ROM, the system will automatically power off.
4. Remove the removable media used to upgrade the BIOS.
5. Turn the power on to restart the computer.
NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is
in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to Windows Vista.
14 Chapter 6 Boot Block Emergency Recovery Mode ENWW