Compaq Compaq Presario User manual

Contents i
Contents
Chapter 1 Using This Guide
Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Special Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Locating Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Service and Support Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Comments About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Chapter 2 Checking Your Connections
Identifying the Front Components of Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Identifying the Rear Components on Your Internet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Chapter 3 Using the Compaq Internet Keyboard
Using the Internet Button Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Multimedia Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Using Additional Button Features of Your Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Reprogramming Your Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Disabling and Enabling the Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Working with the Standard Keyboard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Keyboard Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Chapter 4 Introducing the Digital Creativity Imaging Center
Understanding Digital Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Creating Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

ii Contents
Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive
Understanding Your CD-R and CD-RW Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Accessing the just!burn User’s Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
The just!burn CD Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
PacketCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
just!audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
CD!backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
just!data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Chapter 6 Learning About Your TV Out Connection
Using Your TV Out Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Chapter 7 Upgrading Your Compaq Internet PC
Identifying the Major Components of Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Identifying Power Supply and Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Power Supply Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Determining Expansion Card Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Inserting an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Adding or Replacing an Accelerated Graphics Port (AGP) Card . . . . . . . . . . . . . . . . . . . 7-13
Installing an Additional Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Adding a Secondary Hard Drive When an Internet PC Is Equipped with a Hard Drive
in the Top Drive Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Installing a Secondary Hard Drive When the Internet PC Has an Open
Top Drive Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Replacing a Diskette Drive or Zip® Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Adding or Replacing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Installing Additional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Replacing the Real-Time Clock Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Removing and Inserting a Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

Contents iii
Chapter 8 Understanding Your Service and Support Options
Compaq Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Built In Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Launching Built In Technician. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Using Built In Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Entering Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Compaq Remote Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Testing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
System Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Compaq Service Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Turning Compaq Service Connection On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Compaq Service Connection Privacy and Data Security Statement . . . . . . . . . . . . . . . . 8-10
Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
QuickRestore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
SystemSave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Increasing the Size of the SystemSave Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
SystemRestore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Selective Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Full Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Creating a QuickRestore Emergency Recovery Diskette . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Using the QuickRestore Emergency Recovery Diskette . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
New Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reinstalling Deleted Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

iv Contents
Chapter 9 Troubleshooting
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Troubleshooting Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Troubleshooting Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Troubleshooting CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Troubleshooting Diskette Drive and Zip Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Troubleshooting Display (Monitor) Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Troubleshooting Fax Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Troubleshooting Game Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Troubleshooting Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Troubleshooting Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12
Troubleshooting Keyboard and Mouse Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Troubleshooting Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14
Troubleshooting Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14
Troubleshooting Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Contacting a Compaq Authorized Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
Index

Using This Guide 1-1
Chapter 1 Using This Guide
Thank you for buying a Compaq Internet PC. This Features Guide will help you to
familiarize yourself with the features of your Internet PC as well as give you
information on how to upgrade your computer.
Please take a moment to familiarize yourself with the special text and messages used
throughout this guide.
Special Text
The following examples explain the specially formatted text used in this guide:
◆Keyboard key names appear in bold type: Home, End, Backspace, Tab
◆Keyboard keys that must be pressed at the same time to perform a task appear in
bold type with a plus sign (+) between the key names: Ctrl+Home
◆Drives appear as capital letters: drive C
◆Folder names appear with initial capital letters: Favorites
◆File names appear in italics with an initial capital letter: Setup.exe
◆Command line statements appear in lowercase bold type: a:\install
◆Names of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
◆Menu items appear in bold type: Programs, Accessories

1-2 Using This Guide
Special Messages
The following words and symbols have special meaning in this guide:
*
**
*HINT: Helpful hints that will make using your computer easier and faster.
+
++
+NOTE: Important information concerning the operation of your Internet PC.
`
``
`CAUTION: Failure to follow directions may result in equipment damage or loss of data.
a
aa
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet
PC.
Glossary Computer terms that may be unfamiliar to you are identified in the glossary
inReference Manual.
Index The index in each guide or manual is a comprehensive list of the topics covered in
this manual.

Using This Guide 1-3
Service and
Support Guide
Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support or assistance, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Limited Warranty
Statement included with your Internet PC.
+
++
+NOTE: Locate the model and serial numbers for your computer before you call technical support.
Write your computer’s model and serial numbers below for future use.
Troubleshooting The Troubleshooting section shows how to fix many common
computer-related issues. Refer to the Troubleshooting section located in the
Features Guide.
For More
Information
For the latest information about the topics discussed in this Reference Manual,
please visit the Compaq Web site at www.compaq.com.
Model and Serial Number Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number

1-4 Using This Guide
Comments About This Guide
Compaq Computer Corporation welcomes comments and suggestions you may have
concerning this guide. Send correspondence to the following address:
COMPAQ COMPUTER CORPORATION
ATTN: DOCUMENTATION PROGRAM MANAGER
MAIL CODE 060504
20555 SH 249
HOUSTON, TX 77070
+
++
+NOTE: This address is for comments and suggestions only. It is not for the purpose of obtaining
technical assistance.

Checking Your Connections 2-1
Chapter 2 Checking Your Connections
The following diagram shows how to connect devices to your Internet PC and to
identify all connectors.
Compaq Internet PC Rear Connectors
+
++
+NOTE: The view shown may differ slightly from your Internet PC.

2-2 Checking Your Connections
Identifying the Front Components of Your Internet PC
Internet PC Front Components
+
++
+NOTE: The view shown may differ slightly from your Internet PC.
No. Component
1CD, DVD, or CD-RW Drive (DVD and CD-RW Drive available on select models only; location
of the CD-RW Drive may vary)
2Pressure point used to open the door
3Diskette Drive
4Diskette Drive Activity Light
5Zip Drive (available on select models only)