Compaq Evo D500 USD User manual

b
Quick Setup &
Getting Started Guide
Evo D500 Ultra-Slim Desktop
Personal Computer
Document Part Number: 250893-001
November 2001
This book will help you with the initial hardware and software setup
for the Compaq Evo D500 Ultra-Slim Desktop personal computer.
sp-gs.book Page i Thursday, December 13, 2001 8:58 AM

© 2001 Compaq Computer Corporation.
Compaq, the Compaq logo, and Evo are trademarks of Compaq Information
Technologies Group, L.P. in the United States and other countries.
Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft
Corporation in the United States and other countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Printed in the U.S.A.
Quick Setup & Getting Started Guide
First Edition (November 2001)
Document Part Number: 250893-001
sp-gs.book Page ii Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide iii
Contents
Quick Setup
Step 1: Unpack the Compaq Evo D500 Ultra-Slim Desktop Personal Computer . . . . . . . 1
Choose Minitower or Desktop Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Step 2: Identify Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Step 3: Connect External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 4: Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Step 5: Identify the Top and Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Step 6: Turn On the Personal Computer and Install the Operating System . . . . . . . . . . . . 7
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started
Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Compaq Restore CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Turning Off the Personal Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Helpful Hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Interpreting the Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Solving Minor Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Index
sp-gs.book Page iii Thursday, December 13, 2001 8:58 AM

iv Quick Setup & Getting Started Guide
Contents
sp-gs.book Page iv Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 1
Quick Setup
Step 1: Unpack the Compaq Evo D500 Ultra-Slim
Desktop Personal Computer
ÅWARNING: Misuse of your personal computer or failure to establish a
safe and comfortable workstation may result in discomfort or serious
injury. Refer to your
Safety & Comfort Guide for more information on
choosing a workspace and creating a safe and comfortable work
environment.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. For more
information, refer to the
Compaq Reference Library CD. To reduce the
risk of electrical shock, connect your personal computer only to a
grounded (earthed) electrical outlet that is easily accessible at all times.
sp-gs.book Page 1 Thursday, December 13, 2001 8:58 AM

2Quick Setup & Getting Started Guide
Quick Setup
Choose Minitower or Desktop Configuration
The Compaq Evo D500 Ultra-Slim Desktop personal computer can
be used in either a minitower or desktop configuration. To use it in the
minitower configuration, align the hole at the base of the personal
computer with the post and thumbscrew in the stand. Tighten the
screw to secure the personal computer to the stand. This adds stability
and helps to ensure proper airflow to the internal components.
sp-gs.book Page 2 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 3
Quick Setup
Step 2: Identify Rear Panel Components
Evo D500 Ultra-Slim Desktop Personal
Computer
Evo D500 Ultra-Slim Desktop Personal
Computer with Legacy Module Installed
1Cable-Lock Provision 7Line-Out Audio Connector
2Power Cord Connector 8Line-In Audio Connector
3Ethernet RJ-45 Connector 9PS/2 Mouse Connector
4Universal Serial Bus (USB) Connectors (4) -PS/2 Keyboard Connector
5Legacy Module qSerial Connector
✎Connector is not visible with Legacy
Module or rear panel cover installed.
wParallel Port Connector
6Monitor Connector eMultiport (and retaining screw)
✎Any USB device (including keyboard and mouse) can be connected to any USB connector.
✎The optional Legacy Module provides serial, parallel, PS/2 mouse, and PS/2 keyboard
connectors. For more information, refer to the Hardware Reference Guide on the Compaq
Reference Library CD.
✎You must turn off the computer and unplug the power cord before installing or removing a
MultiPort module.
sp-gs.book Page 3 Thursday, December 13, 2001 8:58 AM

4Quick Setup & Getting Started Guide
Quick Setup
Step 3: Connect External Devices
Connect the monitor, mouse, and keyboard cables. If you use a
network, connect the network cable to the Ethernet RJ-45 Connector.
For the location of connectors on the rear panel, refer to “Step 2:
Identify Rear Panel Components” on page 3. For easy setup, Compaq
has color-coded the cables and rear panel connectors.
ÅWARNING: To reduce the risk of electrical shock, fire, or damage to the
equipment, do not plug telecommunications/telephone connections into
the network interface controller (NIC) connectors.
PS/2 mouse and keyboard connectors are available only on Evo D500
Ultra-Slim Desktop personal computers equipped with the Legacy
Module. A USB mouse or keyboard may be connected to any of the
available USB connectors.
ÄCAUTION: Do not add additional, optional hardware devices to your
personal computer until the operating system is successfully installed.
Doing so may cause errors and may prevent the operating system from
installing properly.
sp-gs.book Page 4 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 5
Quick Setup
Step 4: Connect the Power Cords
Connect the power cords as shown below. The power cord may be
pressed into the slot provided on the rear panel cover or Legacy
Module (if installed) to keep it out of the way.
ÅWARNING: To reduce the risk of electric shock or damage to the equipment:
■Do not disable the power cord grounding plug. The grounding plug
is an important safety feature.
■Plug the power cord into a grounded (earthed) electrical outlet that
is easily accessible at all times.
■Disconnect power from the personal computer by unplugging the
power cord from either the electrical outlet or the personal computer.
sp-gs.book Page 5 Thursday, December 13, 2001 8:58 AM

6Quick Setup & Getting Started Guide
Quick Setup
Step 5: Identify the Top and Front Panel Components
1MultiBay
2Dual-State Power Button
3System Activity Light
4Microphone Connector
5Headphone Connector
6Universal Serial Bus (USB)
Connectors (1)
7Power On Light
8Multiport
✎You must turn off the computer
before installing or removing a
MultiPort module.
9MultiBay Eject Lever
-MultiBay Security Screw
sp-gs.book Page 6 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 7
Quick Setup
Step 6: Turn On the Personal Computer and Install the
Operating System
Press the power button to turn on the personal computer. Refer to
“Step 5: Identify the Top and Front Panel Components” on page 6 for
the location of the power button.
The first time you turn on the personal computer, the operating
system is installed automatically. This process takes about 5 to 10
minutes, depending on which operating system is being installed.
Carefully read and follow the instructions that appear on the screen to
complete the installation.
ÄCAUTION: Once the automatic installation has begun, DO NOT TURN
OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning
off the personal computer during the installation process might damage
the software that runs the personal computer.
When the Welcome to Windows screen is displayed, the Windows
installation process is complete.
Accessibility
Compaq is committed to designing products, services, and programs
with improved usability and accessibility for all customers. Compaq
products with Microsoft Windows XP preinstalled, or that are XP
Ready, are designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere...to anyone.
sp-gs.book Page 7 Thursday, December 13, 2001 8:58 AM

8Quick Setup & Getting Started Guide
Quick Setup
sp-gs.book Page 8 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 9
Getting Started
Customizing the Monitor Display
You can manually select or change the monitor brand, model, refresh
rates, color, resolution, and power management settings. Select the
Display icon in the Windows Control Panel to change display
settings, or refer to the online documentation provided with the
graphics controller utility.
Protecting Your Software
To protect your software from loss or damage, you should keep a
backup copy of all system software, applications, and related files
stored on your hard drive. Refer to your operating system or backup
utility documentation for instructions on making backup copies of
your data files.
Compaq Restore CD
Along with the operating system CD, the Compaq Restore CD
enables you to recover the original operating system, Internet
browser, and NIC or modem drivers. This can be extremely helpful in
the event of hard drive failure or corruption. Additional support
software for specific models may be downloaded from
www.compaq.com/support. To use the Compaq Restore CD, insert the CD
into the CD-ROM drive and restart the computer. Carefully read and
follow all instructions that appear on the screen.
ÄCAUTION: To prevent loss of data, before using the Compaq Restore
CD, be sure to back up any data files and software application files
created or installed after unbundling the factory-installed software. The
Restore CD will erase all files from the hard drive before restoring the
original operating system, Internet browser, and NIC or modem drivers.
sp-gs.book Page 9 Thursday, December 13, 2001 8:58 AM

10 Quick Setup & Getting Started Guide
Getting Started
✎You may need to use the keyboard to make selections during the
system restore process. USB mouse support is not available until USB
mouse drivers have been restored.
For questions about or problems with this CD, please contact Compaq
customer service.
Registration
Be sure to register your new personal computer with Compaq.
Registration establishes a record of ownership and gives you an
opportunity to receive product announcements, updates, and other
communications periodically, if you choose to do so. Registration is
easy—just visit the Compaq Web site at www.compaq.com/register and
follow the instructions that appear on the screen.
Turning Off the Personal Computer
To properly turn off the personal computer, first shut down the
operating system software. In Microsoft Windows operating systems,
click Start > Shut Down.
Depending on the operating system, pressing the power button causes
the computer to enter a low-power “standby” state instead of
automatically turning the power off. This allows you to conserve
energy without closing software applications; later, you can start
using the computer immediately, without having to restart the
operating system and without any data loss.
✎To turn off power to the computer, press and hold the power button for
four seconds. To reconfigure the power button to work in On/Off
mode, run Computer Setup. Refer to the Computer Setup Guide on
the Compaq Reference Library CD for more information on using
Computer Setup.
sp-gs.book Page 10 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 11
Getting Started
For More Information
Refer to the Compaq Reference Library CD for additional product
documentation. Books on the CD include:
■Quick Setup & Getting Started Guide (this book, in PDF Format)
■Hardware Reference Guide (PDF Format)
■Computer Setup Guide (PDF Format)
■Desktop Management Guide (PDF Format)
■Network Communications Guide (PDF Format)
■Troubleshooting Guide (PDF Format)
■Safety & Regulatory Information (PDF Format)
■Safety & Comfort Guide (Windows Help format)
✎If you do not have a CD-ROM drive, you may download the product
documentation from the Compaq Web site at www.compaq.com/support.
sp-gs.book Page 11 Thursday, December 13, 2001 8:58 AM

12 Quick Setup & Getting Started Guide
Getting Started
1. Insert the compact disc into the CD-ROM drive. There may be a
slight delay while the software checks the Windows Regional
Settings. A menu of the books available on the compact disc is
automatically displayed.
✎The menu and books are displayed in the language chosen during
initial system setup or specified later in your Windows Regional
Settings. If the Regional Settings do not match one of the languages
supported on the CD, the menu and books are displayed in English.
2. Click the title of the book you want to read. The first time you
click a link to a book provided on CD in Adobe PDF format, you
may be prompted to install the Adobe Acrobat Reader software,
which is provided for you on the CD. Read and follow the
prompts to install Acrobat Reader.
✎If you are not prompted to install Acrobat Reader, click Install Adobe
Acrobat Reader from the CD menu.
If there is no CD-ROM drive activity for two minutes or more, it may
be because Autorun is not enabled on the system. To run the Compaq
Reference Library CD if it does not run automatically:
1. Click Start > Run.
2. Type
X:\CompaqEvo.exe
(where X is the drive letter designator for the CD-ROM drive)
3. Click OK.
sp-gs.book Page 12 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 13
Getting Started
Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A
comprehensive Troubleshooting Guide is available on the Compaq
Reference Library CD and on the Web at http://www.compaq.com/support.
You may elect to purchase a Compaq Quick Troubleshooting Guide
(part number 153837-001, available through your Compaq authorized
dealer, reseller, or service provider) that contains easy to follow flow
charts that can lead you through the debug process. This guide was
written for Compaq authorized service providers and contains steps
that may be beyond the technical capabilities of some users.
Improperly performing some processes identified in the guide may
damage the computer and/or void your warranty. If you are unsure of
your ability to perform the task, or if you are concerned about voiding
your product warranty, contact you local authorized sales or service
representative before undertaking the recommended corrective action.
If electing to use an operating system different than what was shipped
with your system, refer to the following support Web site locations for
additional support that may be available.
■Compaq Evo Desktops
http://www.compaq.com/support/desktops/index.html
■Compaq Deskpro Workstations and Evo Workstations
http://www.compaq.com/support/workstations/index.html
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
sp-gs.book Page 13 Thursday, December 13, 2001 8:58 AM

14 Quick Setup & Getting Started Guide
Getting Started
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■Check all cable connections for loose connections or incorrect
connections.
■Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware
Installation Problems” for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
■Take out all diskettes from the diskette drives when you turn on
your system.
ÄCAUTION: When the computer is plugged into an AC power source,
there is always power applied to the system board. You must disconnect
the power cord from the power source before opening the computer to
prevent system board or component damage.
sp-gs.book Page 14 Thursday, December 13, 2001 8:58 AM

Quick Setup & Getting Started Guide 15
Getting Started
Interpreting the Diagnostic Lights
Compaq computers feature diagnostic lights or LEDs (light emitting
diodes) to indicate various computer states or errors. The following
tables describe the diagnostic light indications. Refer to the
Troubleshooting Guide on the Compaq Reference Library CD for
more information.
Computer LEDs
LED Color LED Activity State/Message
Power Green On (S0) Computer on
Power Green 1 flash every 2 seconds (S1) Normal suspend mode
Power Green 1 flash every 2 seconds (S3) Suspend to RAM
(if applicable)
Power Clear Off (S4) Suspend to disk
(if applicable)
Power Clear Off (S5) Computer off
Power Red 4 flashes every 1
second, or 2 flashes 1
second apart followed
by a 2 second pause
CPU thermal shutdown
Power Red On CPU not installed or
incorrect processor
installed
Power Red 1 flash every second ROM error
Power Red 1 flash every 2 seconds Power supply overload
Network Controller Green On Network link
Network Controller Green Flashing Network activity
Hard Drive Green Flashing Hard drive activity
*Power LED may not flash on some models.
sp-gs.book Page 15 Thursday, December 13, 2001 8:58 AM

16 Quick Setup & Getting Started Guide
Getting Started
✎This information is not applicable to USB keyboards.
The FailSafe Boot Block ROM allows for system recovery in the
unlikely event of a ROM flash failure, as for example if a power
failure were to occur during a ROM upgrade. The Boot Block is a
flash-protected section of the ROM that checks for a valid system
ROM flash when power to the system is turned on.
The following table lists the various keyboard light combinations
used by the Boot Block ROM, as well as the meaning and action
associated with each combination. Refer to the Desktop Management
Guide for more detailed information.
Keyboard LEDs
LED Color LED Activity State/Message
Num Lock Green Flashing Memory error
Caps Lock Green Flashing No video
Scroll Lock Green Flashing System board failure, prior
to video
sp-gs.book Page 16 Thursday, December 13, 2001 8:58 AM