Compaq Presario Series Manual

Compaq.com - Compaq Presario Maintenance and Service Guide
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario Series Computers
Product
Description
Troubleshooting
Illustrated
Parts Catalog
Removal &
Replacement
Procedures
Jumper &
Switch
Information
Specifications
See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.
Click to download ZIP file of complete MSG to hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of
Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names
mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 5400 Series Personal Computers
June 1999
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Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series
United States December 10, 2002
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal
Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING.GIF
(918
bytes)
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or loss
of life.
CAUTION.GIF
(182
bytes)
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Technician Notes
WARNING.GIF
(918
bytes)
WARNING: Only authorized technicians trained by Compaq should repair
this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.
Locating Additional Information
The following documentation is available to support this product:
■Compaq Presario documentation set
■Introducing Windows 98 Guide
■Service Training Guides
■Compaq Service Advisories and Bulletins
■Compaq QuickFind
■Compaq Service Quick Reference Guide
■Compaq Help Center
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq utilities options
Diagnostic Error Codes
Troubleshooting without Diagnostics
Checklist for minor problems
Hardware installation
Power
USB
Diskette drive
Hard drive
CD or DVD and CD-RW drive
Resolving hardware conflicts
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the password and allow the computer to be
operated.
The location of the Real-time Clock (RTC) battery is shown on the system board illustration below.
1Complete the preparation for
disassembly.
2Remove the Left Side Easy access
panel .
3Remove the drive cage.
4To disable the password, move the
jumper (JP1) from pins 1-2 (normal)
to pins 2-3 (clear CMOS) for 10
seconds, then return to pins 1-2.
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Power-On Self Test (POST)
POST is a series of diagnostic tests that run automatically when the system is turned on. After the
computer is turned on, POST checks the following assemblies to ensure that the computer system is
properly functioning:
■Keyboard
■System board
■Memory modules
■Video memory
■Diskette drives
■Hard drive
■Power supply
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.
NOTE: An external speaker must be installed into the speaker output connector to
hear audible beeps during POST.
Click a link below to find the probable cause and recommended action for a given error message.
Diskette Drive A Error Keyboard Controller Error System BIOS Shadowed
Extended RAM failed at
offset nnn Keyboard Error System Cache Error
Failing Bits nnn Operating System Not
Found System CMOS Checksum Bad
Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset, nnn
Fixed Disk Controller Failure Parity Check 2 System Timer Error
Incorrect Drive A Type Real Time Clock Error UMB Upper Limit Segment
Address nnn
Invalid NVRAM Media Type System Battery is Dead Video BIOS Shadowed
POST Messages
Error message Probable Cause Recommended Action
Diskette Drive A
Error Drive A: is present, but fails the BIOS POST diskette tests 1. Run Setup.
2. Replace the signal cables.
3. Replace the drive.
Extended RAM
failed at offset nnn Extended memory not working or not configured properly 1. Replace the memory modules.
2. Replace the system board.
Failing Bits nnn nnn is a map of the bits at the RAM
address which failed the memory test 1. Run Setup.
2. Replace the system board.
Fixed Disk 0 or 1
Failure Hard drive is not working or not configured properly 1. Run Setup.
2. Replace the signal cable.
3. Replace the hard drive.
Fixed Disk
Controller Failure Hard drive is not working or not configured properly 1. Run Setup.
2. Replace the system board.
Incorrect Drive A
Type Type of diskette in drive A: not correctly identified 1. Run Setup.
2. Replace the diskette drive.
Invalid NVRAM
Media Type Problem with NVRAM (CMOS) access Replace the system board.
Keyboard Controller
Error Keyboard, I/O keyboard controller (on system board), or mouse error 1. Replace the keyboard. 2. Replace the mouse.
3. Replace the system board.
Keyboard Error Keyboard, I/O keyboard controller (on
system board), or mouse error 1. Replace the keyboard. 2. Replace the mouse.
3. Replace the system board.
Operating System
Not Found Operating system cannot be located on either drive A: or C: Run Setup.
Parity Check 1 Parity error found in the system bus 1. Run Setup.
2. Replace the memory modules.
3. Replace the system board.
Parity Check 2 Parity error found in the I/O bus 1. Run Setup.
2. Replace the ISA board (modem).
Real Time Clock
Error Real-time clock fails BIOS test Replace the system board.
System Battery is
Dead RTC battery is dead 1. Replace the RTC battery.
2. Run Setup.
System BIOS
Shadowed System BIOS copied to Shadow RAM Status message. No action required.
System Cache Error RAM cache failed the BIOS test Run Setup.
System CMOS
Checksum Bad CMOS is corrupted or modified incorrectly Run Setup.
System RAM Failed
at Offset, nnn System RAM failed Replace memory modules.
System Timer Error DMA, timers, etc. Replace the system board.
UMB Upper Limit
Segment Address
nnn
Displays the address nnn of the upper
limit of Upper Memory Blocks,
indicating released segments of the
BIOS
Status message. No action required.
Video BIOS
Shadowed Video BIOS successfully copied to shadow RAM Status message. No action required.
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Configuration
This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:
■When a system configuration error is detected during the Power-On Self-Test
(POST)
■To change factory default settings for some of the computer features
■To change the system configuration, which is sometimes necessary when you add
or remove optional hardware
■To set system configuration features
Click a link below to go to the appropriate subsection.
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem isolation
procedures:
1Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.
2Turn off the computer and peripheral devices.
CAUTION.GIF
(182
bytes)
CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.
3Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.
4Install loop-back and terminating plugs for complete testing.
Setup
The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:
■Modify settings for audio, storage, power management, communications, and
input devices
■Get an overall picture of the computer's hardware configuration
■Verify configuration parameters in determining problems
■Set time and date
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. A menu will appear on your screen.
NOTE: The actual menu displayed on your computer may
vary slightly, depending on your configuration.
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq Utilities
menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:
1Insert the QuickRestore CD into the CD drive.
2From the Windows desktop, click on Start, then Program, then Windows
Explorer.
3Click on the CD drive icon.
4Double-click on the PCdiags folder.
5Insert a diskette in the diskette drive.
6Double-click on the QRST5.exe icon.
7Press Enter when the QuickRestore label appears.
8After the CD has completed copying to the diskette, eject the QuickRestore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. A menu will appear on your screen.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:
■Contents of the operating system startup files
■Current memory configuration
■ROM version
■Type of processor and coprocessor
■Diskette and hard drives
■Active printer and communications interfaces
■Modem
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities
program. These error codes help identify possibly defective subassemblies.
Tables listed on this page give possible error codes, descriptions of each error condition, and actions
required to resolve the error condition.
IMPORTANT: Retest the system after completing each step. If the problem has
been resolved, do not proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures.
100-
xx Processor 1100-xx Serial 3300-
xx CD or DVD Drive
200-
xx Memory 1200-xx Modem 3300-
xx CD-RW Drive
300-
xx Keyboard 1700-xx Hard drive 8600-
xx Pointing device
interface
400-
xx Parallel (printer) 2400-xx Video
600-
xx Diskette drive 3200-xx Audio
Keyboard error codes
Error
Code Description Recommended Action
301-xx Keyboard short test, 8042
self-test failed The following steps apply to error codes 301- xx through 304-xx:
1 Check the keyboard connection. If
disconnected, turn the computer off
and connect the keyboard.
2 Replace the keyboard and retest.
3 Replace the system board and retest.
302-xx Keyboard long test failed
303-xx Keyboard LED test, 8042
self-test failed
304-xx Keyboard typematic test
failed
Modem error codes
Error
Code Description Recommended Action
1201-xx Modem Internal Loop-Back
Test The following steps apply to error codes 1201-xx through 1210-xx:
1 Refer to modem documentation for
correct Setup procedures.
2 Check the modem line.
3Replace the modem and retest.
1202-xx Modem Time-Out Error
1203-xx Modem External Termination
Test
1204-xx Modem Auto Originate Test
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test
Diagnostic Error Codes, continued
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Hard drive error codes
Error
Code Description Recommended Action
1700-
xx Hard drive ID types test failed The following steps apply to error codes 1700-
xx through 1799-xx:
1 Run Setup and verify drive type.
2Replace the hard drive signal and power
cables and retest.
3Replace the hard drive and retest.
4 Replace the system board and retest.
1701-
xx Hard drive format test failed
1702-
xx Hard drive read test failed
1703-
xx Hard drive write/read/compare
test failed
1704-
xx Hard drive random seek test
failed
1705-
xx Hard drive controller test failed
1706-
xx Hard drive ready test failed
1707-
xx Hard drive recalibration test
failed
1708-
xx Hard drive format bad track
test failed
1709-
xx Hard drive reset controller test
failed
1710-
xx Hard drive park head test failed
1714-
xx Hard drive file write test failed
1715-
xx Hard drive head select test
failed
1716-
xx Hard drive conditional format
test failed
1717-
xx Hard drive ECC* test failed
1719-
xx Hard drive power mode test
failed
1719-x Hard drive power mode test
failed
1730-x Fixed Disk 0 does not support
DMA Mode
1731-x Fixed Disk 1 does not support
DMA Mode
1740-x Fixed Disk 0 failed Set Block
Mode command
1741-x Fixed Disk 1 failed Set Block
Mode command
1750-x Fixed Disk 0 failed Identify
command
1751-x Fixed Disk 1 failed Identify
command
1760-x Fixed Disk 0 does not support
Block Mode
1761-x Fixed Disk 1 does not support
Block Mode
1790-x Disk 0 Configuration Error
1792-x Secondary Disk Controller
Failure
1799-
xx Invalid hard drive type failed
*Error Correction Code
Pointing device interface error codes
Error
Code Description Recommended Action
8601-
xx Pointing Device Interface
test failed 1. Replace with a working pointing device and retest. 2. Replace the system board and retest.
Audio error codes
Error
Code Description Recommended Action
3206-
xx Audio System Internal
Error Replace the system board and retest.
CD-RW Drive error codes
Error
Code Description Recommended Action
xxxx-xx CD-RW drive The following steps apply to error codes xxxx-xx
through xxxx-xx and xxxx-xx:
1
2
3
4
CD or DVD Drive error codes
Error
Code Description Recommended Action
3301-xx
3305-xx
66XX-xx
CD or DVD
drive read test
failed
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1 Replace the CD or DVD disk and retest.*
2 Check the jumper settings on the CD or DVD
drive.
3Check and/or replace the power and signal
cables and retest.
4Replace the CD or DVD drive and retest.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the CD or DVD drive eject button (located on the front bezel) to eject the CD or
DVD and retest.
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Troubleshooting Without Diagnostics
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
Checklist For Solving Minor Problems
If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic utilities:
■Is the computer connected to a working power outlet?
■Is the computer turned on and the power light illuminated?
■Are all cables connected properly and seated?
■Are all of the necessary device drivers installed?
■Is the CONFIG.SYS file correct?
■Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?
■Was a nonbootable diskette loaded in the diskette drive at power-up?
■Are all switch settings correct?
■Was Computer Setup run after installing options (memory, disk drives, etc.) and
before installing industry standard architecture boards?
Quick checks and possible solutions for problems related to these topics:
Digital Dashboard CD drive Hard drive
Diskette drive Hardware installation USB ports
Power
are provided in the tables below. The procedure for resolving hardware conflicts is also described.
CD drive
Problem Probable
cause(s) Possible solution
Cannot read
compact disc. CD is not properly
seated in the drive. Eject the CD, then re-insert it, pressing down on the CD firmly to correctly seat it in the
drive.
CD has been loaded
upside down. Eject the CD, turn it over, then reload.
CD may be dirty or
scratched. Clean the CD or load another CD.
Cannot eject
compact disc
(tray-load
only).
CD is not properly
seated in the drive. Turn off the computer, insert a straightened paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the CD.
CD drive devices
are not
detected.
Power cycle delay. After turning the computer off, wait 30
seconds before turning the computer on again.
CD drive is not
connected properly. Open the computer and check to see that the drive cable is connected properly.
Proper driver is not
loaded Restart the system and make sure the CD drive drivers are loaded.
DVD drive
Problem Probable cause(s) Possible solution
Cannot
read DVD
disk
DVD or CD is not properly
seated in the drive. Eject the DVD or CD, press down on the DVD or CD firmly to correctly seat it in the drive, then
reload.
DVD or CD has been
loaded upside down. Eject the disk, turn it over, then reload.
DVD or CD disk may be
dirty or scratched. Load another DVD disk.
DVD does
not work in
the DOS
mode.
Proper drivers are not
loaded. Restart the system and make sure the DVD drive drivers are loaded.
Cannot
eject DVD
disk.
The system is in the
Sleep mode. Press the Power button to bring the system back to full power, then eject the DVD.
The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.
Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.
DVD disk is not properly
seated in the drive. Turn off the computer, insert a straightened paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.
DVD drive
devices are
not
detected.
DVD drive is not
connected properly. Open the computer and check to see that the drive cable is connected properly.
Incorrect driver is
installed. Ensure the correct driver is installed in CONFIG.SYS.
Drive has been changed. Make sure the jumper setting is set for "Slave."
Proper drivers are not
loaded. Restart the system and make sure the DVD drive drivers are loaded.
Digital Dashboard
Problem Probable cause(s) Possible solution
Digital
Dashboard
displays
component
icons
Digital Dashboard has not
detected system
components.
When the power button is pressed, the
computer will power-on. The LCD display will
display the following icons: keyboard, mouse,
and monitor. If any of these components are not
detected, the icons will continue to be displayed.
If these components are found, the icons will
disappear.
Digital
Dashboard
display is
blank
Check the power cable
connection to the system
board.
When the power cable is properly connected, the
LCD display will display,"Push To Start."
Resolving Hardware Conflicts
Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources
used by peripheral devices.
Base I/O address 220H
Interrupt IRQ 5
8-bit DMA Channel 1
When different peripheral devices use the same hardware resources at the same time, the devices
and/or the system may not function properly. You can resolve hardware conflicts by ensuring that no
devices are configured to use the same hardware resources. These resources can either be dipswitch
or jumper settings on the peripheral card or software configurable resources. The Computer Setup
selection of your Compaq Utilities allows you to view and modify the settings for the peripheral
devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards
you wish to install for information on how to view and select their settings.
To resolve hardware conflicts:
1 Change the hardware settings of your audio card or other peripheral card in your
system if the peripheral card is using any settings used by the factory-installed
devices.
2 If you are unsure of the settings of the peripheral cards, you can isolate the
source of the problem by temporarily removing all cards not manufactured by
Compaq, or resetting the default settings and running Compaq Utilities. After
that, add the cards back one at a time until the card that is causing the conflict is
found.
Also see: System
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Troubleshooting Without Diagnostics (continued)
Hard drive
Problem Probable cause(s) Possible solution
Hard drive error
occurs. Hard disk has bad
sectors or has failed. Run Computer Setup.
Reformat the hard disk.
Drive not found. Cable could be
loose. Check cable connections.
Disk transaction
problem. Either the directory
structure is bad or
there is a problem
with a file.
From the desktop click on the Start menu. Choose
Program Accessories System Tools
Scandisk to check for problems. If problems exist,
run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program
Accessories System Tools Disk Defragmenter.
Nonsystem disk
message. The system is trying
to start from a
diskette that is not
bootable.
Remove the diskette from the diskette drive.
The system is trying
to start from the
hard drive but the
hard disk has been
damaged.
Insert a bootable diskette into the diskette drive
and restart the computer with Ctrl+Alt+Del.
Diskette boot has
been disabled in
Computer Setup.
Run Computer Setup and enable diskette boot.
Hard drive
operation seems
slow
OR
Hard drive
activity light is
not on,
or stays on
without blinking.
The hard disk files
may be fragmented.
From the desktop click on the Start menu. Choose
Program Accessories System Tools
Scandisk to check for problems. If problems exist,
run Scandisk and checkmark the "Automatically fix
errors" box at the bottom to correct the problems.
If a large number of lost allocation units is found,
click on the Start menu. Choose Program
Accessories System Tools Disk Defragmenter.
Hardware installation
Problem Probable cause(s) Possible solutions
A new device is
not recognized
as part of the
computer
system.
When the system advised you of
changes to the configuration,
you did not save the changes.
Reboot the computer and follow the
instructions for saving the changes.
The system may not have
automatically recognized the
new device.
Run Computer Setup and identify the
new device.
The cables for the new external
device are loose, or the power
cables are unplugged.
Check all cables.
The power switch for the new
external device is not turned on. Turn off the computer, turn on the external device, and then turn on the
computer to integrate the new device
with the computer.
Power
Problem Possible Solution
Computer will not turn on. Ensure that the computer is connected to a power
source.
Computer does not automatically
display the date and time. The real-time clock (RTC) battery may need to be replaced. Click here for replacement procedures.
Computer does not beep during
POST. The speaker volume may have been turned down. Select the Volume option from the Control Panel and adjust the
volume.
Computer powered off
automatically. The unit temperature may have been exceeded. Check the fan for function and blockage.
USB
Problem Probable cause(s) Possible solution
Port 3
cannot
work with
any slow
speed
devices.
The device is plugged
into the wrong port. Check to see if the keyboard is plugged into Port 3.
Ensure that the USB device is properly inserted
into the port.
USB device
does not
work with
the system.
The USB device and the
system may use
different USB
architectures.
Ensure that the USB device and the system share
the same USB architecture. (UHCI-compliant
devices will only work with a UHCI-compliant
system, and OHCI-compliant devices will only
work with a OHCI-compliant system).
Diskette Drive
Problem Probable cause(s) Possible solution
Diskette drive
light stays on. Diskette may be damaged.
From the desktop click on the
Start menu. Choose Program
Accessories System Tools
Scandisk to check for problems.
Diskette may be installed
incorrectly. Remove the diskette and reinsert.
Software program may be
damaged. Check the program diskettes.
Diskette drive
cannot write
to a diskette.
Diskette is not formatted. Format the diskette.
Diskette is write-protected. Either use another diskette that is
not write-protected or disable the
write protection on the diskette.
Writing to the wrong drive. Check the drive letter in your path
statement.
Not enough space is left on the
diskette. Use another diskette to write the information.
Diskette drive
cannot read a
diskette.
Diskette is not formatted. Format the diskette.
Using the wrong diskette type for
the drive type. Use a diskette that is compatible with the drive.
Reading the wrong drive. Check the drive letter in your path
statement.
Diskette drive has been disabled
by Computer Setup.Run Computer Setup and enable
the diskette drive.
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Power
Supply/Fan
Assembly
Diskette
drive
System
DVD or CD
and
CD-RW drive
Mouse
Fax/modem
SPECIFICATIONS
System Specifications
General system specifications
System interrupts
System I/O
System memory
System DMA
General System Specifications
Dimensions Information not Available
Height in
Length in
Width in
Weight lbs.
Input
Requirements
Nominal Line Voltage 115/230 VAC.
Range Line Voltage 90-132 VAC,180-264 VAC.
Line Frequency 47-63HZ
Input Current 4.5A RMS@Max Load
Power (watts)
Steady State 145W
Environmental Requirements
Temperature
Operating 50° to 95° F 10° to
35° C
Shipping -4° to 140° F -20° to
60° C
Humidity (noncondensing)
Operating 8% to 90% 8% to
90%
Nonoperating 5% to 95% 5% to
95%
Maximum Altitude (unpressurized)
Operating 10,000 ft 3048 m
Nonoperating 30,000 ft 9144 m
System Interrupts
Hardware IRQ System Function
IRQ 0 System timer
IRQ 1 Motherboard resources
IRQ 2 Programmable interrupt controller
IRQ 3 ACPI IRQ Holder for PCI IRQ Steering
IRQ 3 Intel(R) 810e Chipset Graphics Driver (DC133
FSB133) 4.11.01.1321
IRQ 4 Motherboard resources
IRQ 5 Intel(r) 82801AA SMBus Controller
IRQ 5 SoundMAX Integrated Digital Audio
IRQ 5 ACPI IRQ Holder for PCI IRQ Steering
IRQ 6 Standard Floppy Disk Controller
IRQ 8 System CMOS/real time clock
IRQ 9 SCI IRQ used by ACPI bus
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering
IRQ 11 Texas Instruments OHCI IEEE 1394 Host
Controller
IRQ 11 Intel(r) 82801AA USB Universal Host Controller
IRQ 12 Motherboard resources
IRQ 13 Numeric data processor
IRQ 14 Primary IDE controller (dual fifo)
IRQ 14 Intel(r) 82801AA Ultra ATA Controller
IRQ 15 Secondary IDE controller (dual fifo)
IRQ 15 Intel(r) 82801AA Ultra ATA Controller
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
Power
supply/Fan
Assembly
Diskette
drive
Hard drives
CD or DVD
and CD-RW
drives
Mouse
Fax/modem
SPECIFICATIONS
System Specifications (continued)
General system specifications
Video memory
System interrupts
System I-O
System memory
System DMA
System I/O
I/O Address (Hex) System Function (Shipping Configuration)
0000h-000Fh Direct memory access controller
0010h-001Fh Motherboard resources
0020h-003Fh Programmable interrupt controller
0040h-0043h System timer
004Eh-004Fh Motherboard resources
0050h-0052h Motherboard resources
0060h-0060h Motherboard resources
0061h-0061h System speaker
0064h-0064h Motherboard resources
0070h-0071h System CMOS/real time clock
0072h-0077h Motherboard resources
0080h-008Fh Direct memory access controller
0090h-009Fh Motherboard resources
00A0h-00BFh Programmable interrupt controller
00C0h-00DFh Direct memory access controller
00F0h-00FFh Numeric data processor
0170h-0177h Secondary IDE controller (dual fifo)
0170h-0177h Intel(r) 82801AA Ultra ATA Controller
01F0h-01F7h Intel(r) 82801AA Ultra ATA Controller
01F0h-01F7h Primary IDE controller (dual fifo)
0376h-0376h Intel(r) 82801AA Ultra ATA Controller
0376h-0376h Secondary IDE controller (dual fifo)
0390h-0397h Motherboard resources
03B0h-03BBh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
4.11.01.
03C0h-03DFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
4.11.01.
03F0h-03F5h Standard Floppy Disk Controller
03F6h-03F6h Primary IDE controller (dual fifo)
03F6h-03F6h Intel(r) 82801AA Ultra ATA Controller
0400h-047Fh Motherboard resources
04D0h-04D1h Motherboard resources
0CF8h-0CFFh PCI bus
2000h-20FFh SoundMAX Integrated Digital Audio
2400h-243Fh SoundMAX Integrated Digital Audio
2460h-246Fh Intel(r) 82801AA Ultra ATA Controller
2460h-2467h Primary IDE controller (dual fifo)
2468h-246Fh Secondary IDE controller (dual fifo)
EE00h-EE7Fh Motherboard resources
EE80h-EEBFh Motherboard resources
EEC0h-EEDFh Intel(r) 82801AA USB Universal Host Controller
EEE0h-EEEFh Intel(r) 82801AA SMBus Controller
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
Power
supply/Fan
Assembly
Diskette
drive
CD or DVD
and CD-RW
drives
Mouse
Fax/modem
SPECIFICATIONS
System Specifications (continued)
General system specifications
Video memory
System interrupts
System I-O
System memory
System DMA
Memory Address System Function
00000000h-0009FFFFh System board extension for ACPI BIOS
000A0000h-000AFFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
000B0000h-000BFFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
000E0000h-000FFFFFh System board extension for ACPI BIOS
00100000h-07FFFFFFh System board extension for ACPI BIOS
40000000h-40003FFFh Texas Instruments OHCI IEEE 1394 Host Controller
40000000h-403FFFFFh Intel(r) 82801AA PCI Bridge
40300000h-403007FFh Texas Instruments OHCI IEEE 1394 Host Controller
40400000h-4047FFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
44000000h-47FFFFFFh Intel(R) 810e Chipset Graphics Driver (DC133 FSB133)
FFB80000h-FFBFFFFFh System board extension for ACPI BIOS
FFF80000h-FFFFFFFFh System board extension for ACPI BIOS
System DMA
Hardware System Function (Default)
DMA 2 Standard Floppy Disk Controller
DMA 4 Direct memory access controller
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
DVD or CD
and
CD-RW drive
Diskette
drive
Power
Supply/Fan
Assembly
Mouse
Fax/modem
SPECIFICATIONS
Power Supply/Fan Assembly
U. S.
Input Specifications
Nominal Line Voltage 115 to 230 VAC
Range Input Line 90 to 264 VAC
Frequency Range 47 to 63 Hz AC
Input Current 115V 3.00 AMPS
Input Current 4.5A RMS@Max Load
Output Power 145 Watts
Inrush Current 80 A at 132 VAC
(cold start)
Holdup Time 16 ms from zero
Environment Temperature Range
Operating 10 to +50 ° C
Non-Operating -40 to +66 ° C
Humidity Non Condensing
Operating 20% to 90% RH
Storage 5% to 95% RH
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
Power
Supply/Fan
Assembly
Diskette drive
Mouse
DVD or CD and
CD-RW drive
Fax/modem
SPECIFICATIONS
USB Mouse
Dimensions U. S. Metric
Height
Length
Width
Weight w/cable 4.59 oz 130 g
Base Resolution 400 dpi 15.8 dpmm
Tracking Speed (maximum) 10 in/sec 25 cm/sec
Temperature
Operating
Non-Operating 0° C to + 40° C
-20° C to + 60° C 32° F to 104° F 4° F to 140° F
Lifetime
Mechanical
Switch Exceeds 300 miles
Exceeds 1 million
operations
Exceeds 483 km
Exceeds 1 million
operations
Relative Humidity 10% to 90%, noncondensing at ambient.
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
Power
Supply/Fan
Assembly
Diskette
drive
CD or DVD
and
CD-RW drive
Mouse
Fax/modem
SPECIFICATIONS
DVD Drive
Information for the DVD, CD, and CD-RW drives immediately follows.
8x DVD Drive
Dimensions U. S. Metric
Width
Height
Depth
in
in
in
cm
cm
cm
Weight lb kg
Modes Supported
Block Size
Center Hole
Diameter
Thickness
Track Pitch
Access Time
Random
Full Stroke
Audio Output Level
Line Out
Headphone
Cache Buffer
Data Transfer Rate
Sustained
Burst
Startup Time
Stop Time
CD Drive
Information for the 40x CD drive immediately follows.
40× CD Drive
Dimensions U. S. Metric
Width
Height
Depth
in
in
in
cm
cm
cm
Weight lb kg
Modes Supported
CD-ROM
CD-DA
CD-XA
Photo CD
Video-CDI
CD-Plus/CD-
Extra/CD Enhanced
CD-RW
Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Multiple Session
Multiple Session
Multiple Session
Multiple Session
Block Size
CD-ROM
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
CD-DA
CD-XA
2048 bytes
2336 bytes
2324 bytes
2324 bytes
Center Hole 1.5 mm diameter
Diameter 120 mm / 80mm
Thickness 1.2 mm
Track Pitch 1.6 µm
Access Time
Random
Full Stroke < 95 ms < 190 ms
Audio Output Level
Line Out
Headphone 0.7 Vrms + 20%
0.6 Vrms + 20%
Cache Buffer 256 KB
Data Transfer Rate
Sustained
Burst
Mode 1
4800 KB/sec
KB/sec (32×)
MB/sec
Mode 2
5475 KB/sec
KB/sec (32×)
MB/sec
Startup Time < 5 sec
Stop Time < 5 sec
CD-RW Drive
Information for the CD-RW drive immediately follows.
CD-RW Drive
Dimensions U. S. Metric
Width
Height
Depth
in
in
in
cm
cm
cm
Weight lb kg
Modes Supported
CD-ROM
CD-DA
CD-XA
Photo CD
Video-CDI
CD-Plus/CD-
Extra/CD Enhanced
CD-RW
Mode 1 and Mode 2
Audio
Mode 2, Form 1 and 2
Multiple Session
Multiple Session
Multiple Session
Multiple Session
Block Size
CD-ROM
Mode 1 and Mode 2 Form 1
(XA)
CD-ROM Mode 2
CD-DA
CD-XA
2048 bytes
2336 bytes
2324 bytes
2324 bytes
Center Hole 1.5 mm diameter
Diameter 120 mm / 80mm
Thickness 1.2 mm
Track Pitch 1.6 µm
Access Time
Random
Full Stroke < 95 ms < 190 ms
Audio Output Level
Line Out
Headphone 0.7 Vrms + 20%
0.6 Vrms + 20%
Cache Buffer 256 KB
Data Transfer Rate
Sustained
Burst
Mode 1
4800 KB/sec
KB/sec (32×)
MB/sec
Mode 2
5475 KB/sec
KB/sec (32×)
MB/sec
Startup Time < 5 sec
Stop Time < 5 sec
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
Power
Supply/Fan
Assembly
Diskette
drive
Fax/modem
Mouse
DVD or CD
and
CD-RW drive
SPECIFICATIONS Fax/Modem
General Description
Support
Supports K56flex and/or ITU-T V.90
14400bps send and receive fax modem with
automatic fallback to 12000, 9600, 7200, 4800,
and 2400bps.
Support fax service Class 1 (EIA/TIA 578).
Support V.80 video ready modem.
Built-in DTE interface with speed up to 115.2kbps
or 57.6kbps, parallel 16550a UART-compatible
interface.
Power Management Registers to PCI Interface.
Data Mode
K56flex and/or ITU-T V.90 56kbits/s for highest
Internet connection rates
Ultrahigh compression throughput due to parallel
access directly to the host PC.
ITU-T V.34 extended rates 33600bps to 2400bps.
V.32terbo, V.32bis and fallbacks.
TIA/EIA 602 standard for AT command set.
V.42 error correction (LAM and MNP).
V.42bis and MNP Class 5 data compression.
Fax Mode
Fax modem send and receive rates up to
14400bps
* V.17, V.29, V.27ter, and V.21 channel 2 *
TIA/EIA 578 Class 1 FAX
Error Correction ITU-T recommended V.42 error correction.
V.42 error correction (LAM and MNP).
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
System
Power
Supply/Fan
Assembly
DVD or CD
and
CD-RW drive
Diskette
drive
Mouse
Fax/modem
SPECIFICATIONS
Diskette Drive
Diskette
Size (in) 3.5 (8.89 cm)
High Density (MB) 1.44
Light Green
Height One-third
Bytes per Sector 512
Sectors per Track
High Density 18
Tracks per Side
High Density 80
Low Density 80
Rotational Speed 300 RPM
Read/Write Heads 2
Average Seek Time (ms)
Track-to-Track 3
Settling Time 15 (Max)
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Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
JUMPER & SWITCH INFORMATION - INDEX PAGE
System Board
CD and DVD and CD-RW Drive
Hard Drives
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