Compaq 5000 Series Troubleshooting guide

End-User Replaceable Parts Program
Replacing a Hard Drive
5000 and 7000 Series

Notice
© 2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark
Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is subject to change
without notice.
The information in this publication is subject to change without notice and is
provided "AS IS" WITHOUT WARRANTY OF ANY KIND. THE
ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION
REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE
LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER
(INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF
BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE
FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE
OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF
WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE,
TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF
ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the
documentation accompanying such products. Nothing herein should be
construed as constituting a further or additional warranty.
Compaq Presario
First Edition (May 2000)
Part Number 198667-001

REPLACING THE HARD DRIVE 3
Replacing the
Hard Drive
The hard drive is used to
store programs and data on
your computer.
Introduction
Your Compaq Internet PC has an Easy Access panel that
makes accessing the internal parts easy. This document
describes how to remove and replace the hard drive
(see Figure 1-1).
Figure 1-1
Important: The hard drive shown may differ slightly from your
replacement hard drive.
▲Caution: Dropping the hard drive may cause damage to the hard
drive and/or loss of data.

4 REPLACING THE HARD DRIVE
Tools Needed
A Phillips screwdriver is needed to remove and replace the
hard drive.
AQuickRestore CD with installation instructions is provided
for configuring your computer after you install your
replacement hard drive.
The QuickRestore CD ships separately from the replacement
hard drive. If you did not receive a QuickRestore CD after
your initial call to service, call 1-800-984-9350.
Warranty Statement
Compaq provides these detailed instructions to ensure your
safety and to keep your PC from being damaged. Following
these instructions also ensures that your PC remains
warranted by Compaq.
Your replacement part is warranted for the longer of 90 days
from the date the part was delivered to you, or the original
One Year Limited Warranty that came with your Compaq
Presario.
Preparing Your Computer for Disassembly
Before beginning the removal and replacement procedure,
complete the following procedure:
1. Remove any diskette or compact discs (CDs) from the
computer.
2. Turn off the computer and any peripheral devices
connected to your computer (see Figure 1-2).
3. Disconnect the power cord from the electrical outlet, and
then from the computer (see Figure 1-3).
4. Disconnect all peripheral device cables from the computer.

REPLACING THE HARD DRIVE 5
I. Disconnecting the Power
1. Turn off the computer using the Power button
(see Figure 1-2).
Figure 1-2
2. Disconnect the power cord from the electrical outlet 1
and computer 2(see Figure 1-3).
Failure to disconnect the power from the computer may
result in personal injury.
Figure 1-3

6 REPLACING THE HARD DRIVE
You do not have to replace the
screw securing the side access
panel. The screw securing the
side panel is used for shipping
purposes only.
II. Opening the Side Access Panel
1. Remove the screw 1securing the side access panel.
Locate the latch 2directly below the screw, press down,
and hold in the down position (see Figure 2-1).
Figure 2-1
Important: Some models may not have a screw 1. This screw is used
for shipping purposes only.
2. Grab the handle and slide the side panel from the chassis
(see Figure 2-2).
▲Caution: Before doing any work inside your computer, ground
yourself by touching a metal part of the chassis.
Figure 2-2

REPLACING THE HARD DRIVE 7
Look at the replacement part
carefully to help identify and
locate the component to be
replaced.
III. Locating the Hard Drive
The hard drive is located inside the chassis wall at the front of
the computer (see Figure 3-1). Turn the computer on its side
with the open side facing up in order to locate it easily.
Note: Your hard drive has icons and markings inside the chassis to make
identifying parts easy.
Figure 3-1

8 REPLACING THE HARD DRIVE
If you leave the computer at
any time during the removal
and replacement procedure,
remember to touch some part
of the metal chassis before
resuming the procedure.
IV. Removing the Hard Drive
To remove the hard drive, complete the following procedure.
1. Remove the screw securing the hard drive bracket to the
chassis base and save it for your replacement hard drive
(see Figure 4-1).
Note: It is recommended that you save the screws removed when
replacing your defective part. You will need them when installing your
replacement part.
Figure 4-1

REPLACING THE HARD DRIVE 9
2. Lift the hard drive bracket tabs 1(withharddrive
attached) from the chassis slots 2(see Figure 4-2).
Figure 4-2

10 REPLACING THE HARD DRIVE
3. Remove the screw securing the hard drive to the hard drive
bracket and save it for your replacement hard drive
(see Figure 4-3).
Note: It is recommended that you save the screws removed when
replacing your defective part. You will need them when installing your
replacement part.
Figure 4-3

REPLACING THE HARD DRIVE 11
4. Remove the hard drive from the hard drive bracket
(see Figure 4-4).
Figure 4-4

12 REPLACING THE HARD DRIVE
The data cables are designed
with pull tabs and color-coded
labels for easy removal and
replacement.
It is recommended that you
mark the power cable
connector so that you use this
same connector when
installing your replacement
drive. However, you can
actually use any available
connector on the power cable.
5. Disconnect the hard drive data cable (with blue pull tab) 1
and power 2cable using a gentle rocking motion
(see Figure 4-5).
Important: The hard drive data cable has a blue pull tab to help you
identify the cable.
Figure 4-5

REPLACING THE HARD DRIVE 13
V. Replacing the Hard Drive
To replace the hard drive, complete the following procedure.
Note: It is recommended that you save all packing materials received with
your replacement hard drive. You will need them to return the defective
part.
▲Caution: Dropping the hard drive may cause damage to the hard
drive and/or loss of data.
1. Reconnect the hard drive data cable 1and power
cable 2to the replacement hard drive (see Figure 5-1).
Figure 5-1

14 REPLACING THE HARD DRIVE
2. Place the replacement hard drive inside the hard drive
bracket (see Figure 5-2).
Figure 5-2
3. Replace the screw to secure the hard drive to the hard drive
bracket (see Figure 5-3).
Figure 5-3

REPLACING THE HARD DRIVE 15
4. Insert the hard drive bracket tabs 1into the chassis slots 2
inside the chassis wall. Push the base of the hard drive
bracket into position (see Figure 5-4).
Figure 5-4

16 REPLACING THE HARD DRIVE
5. Replace the screw securing the hard drive bracket to the
chassisbase(seeFigure5-5).
Figure 5-5

REPLACING THE HARD DRIVE 17
VI. Replacing the Side Access Panel
Align the tabs on the top and bottom of the side access panel
with the slots (located on the top and bottom edge) of the
chassis and slide the side access panel into place
(see Figure 6-1).
Figure 6-1

18 REPLACING THE HARD DRIVE
VII. Checking To See If the Replacement Part Is
Installed Properly
1. Reconnect the power cord to the electrical outlet and
computer.
2. Turn on the computer to verify the replacement hard drive
is installed properly.
3. Run the QuickRestore CD (follow the instructions
provided with the CD).
4. If the problem persists, repeat the Removal and
Replacement procedures.
5. If you are still experiencing problems, contact Compaq
Support: 1-800-984-9350.
VIII. Returning the Defective Part
Please refer to the Compaq Part Return Instructions that
came with your replacement part for instructions on returning
the defective part.
You do not have to return the
QuickRestore CD when
returning your defective hard
drive.

www.compaq.com
198667-001