Compaq Evo D510 e-pc Instruction manual

b
Quick User’s Guide
Compaq Evo D510 e-pc
Document Part Number: 303399-001
5970-5295-EN
August 2002
This book will help you with the initial hardware and software setup
for the Compaq Evo D510 e-pc.
evo_d510_e-pc.book Page i Tuesday, July 23, 2002 5:10 PM

© 2002 Compaq Information Technologies, L.P.
Compaq, the Compaq logo, and Evo are trademarks of Compaq Information
Technologies Group, L.P. in the U.S. and other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and other countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein or for incidental or consequential damages
in connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose, and is subject to change without notice. The
warranties for Compaq products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Compaq Computer
Corporation.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Quick User’s Guide
Compaq Evo D510 e-pc
First Edition (August 2002)
Document Part Number: 303399-001
5970-5295-EN
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Quick User’s Guide iii
Contents
1QuickSetup
Connecting Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Connecting the Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Using Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Starting Your PC for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Compaq Restore Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Turning Off the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
2Troubleshooting
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Helpful Hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Solving Minor Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
A Replacing the Battery
B Specifications
C Safety & Regulatory Notices
Regulatory Compliance Identification Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Federal Communications Commission Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
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iv Quick User’s Guide
Contents
Mouse Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Declaration of Conformity for Products
Marked with the FCC Logo (United States only). . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Canadian Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3
Avis Canadien. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3
European Union Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
Japanese Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
Energy Star Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–5
German Ergonomics Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6
Laser Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6
CDRH Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6
Compliance with International Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6
Laser Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–7
Laser Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–7
Battery Replacement Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–8
Power Cord Set Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–9
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Quick User’s Guide 1–1
1
Quick Setup
ÅWARNING: Misuse of your personal computer or failure to establish a
safe and comfortable workstation may result in discomfort or serious
injury. Refer to your Safety & Comfort Guide for more information on
choosing a workspace and creating a safe and comfortable work
environment.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. For more
information, refer to Appendix C, “Safety & Regulatory Notices.” To
reduce the risk of electrical shock, connect your personal computer only to
a grounded (earthed) electrical outlet that is easily accessible at all times.
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1–2 Quick User’s Guide
Quick Setup
Connecting Devices
Connect the monitor, mouse, and keyboard cables to the personal
computer. If you use a network, connect the network cable to the
Ethernet RJ-45 Connector. Connectors are color-coded for easy setup.
The connectors are shaped to go in one way only. Typical connectors
are shown below:
ÅWARNING: To reduce the risk of electrical shock, fire, or damage to
the equipment, do not plug telecommunications/telephone connections
into the network interface controller (NIC) connectors.
ÄCAUTION: Do not add additional, optional hardware devices to your
personal computer until the operating system is successfully installed.
Doing so may cause errors and may prevent the operating system from
installing properly.
4 x USB 2.0
LAN
monitor
2 x USB 2.0
USB ↔serial
USB ↔printer
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Quick User’s Guide 1–3
Quick Setup
Connecting the Power Cords
ÅWARNING: To reduce the risk of electric shock or damage to the equipment:
■Do not disable the power cord grounding plug. The grounding plug is
an important safety feature.
■Plug the power cord into a grounded (earthed) electrical outlet that is
easily accessible at all times.
■Disconnect power from the personal computer by unplugging the
power cord from either the electrical outlet or the personal computer.
1. Remove the warning label covering the PC’s power connector,
and ensure that the voltage setting is correct for your country.
(Refer to Appendix C, in section “Power Cord Set
Requirements.” The voltage is set during manufacture and should
already be correct.)
2. Connect the power cords to the rear of the monitor and the
computer. (The connectors are shaped to go in one way only).
3. Connect the monitor’s power cord and the computer’s power cord
to a grounded outlet.
Using Your PC
Starting Your PC for the First Time
Turn on the monitor, then press the power button (located on the front
panel) to turn on the PC. The first time you turn on the personal
computer, the operating system is installed automatically. This
process takes about 5 to 10 minutes, depending on which operating
system is being installed. Carefully read and follow the instructions
that appear on the screen to complete the installation. If required, the
product ID number is printed on a label affixed to the PC.
ÄCAUTION: Once the automatic installation has begun, DO NOT TURN
OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the
personal computer during the installation process might damage the
software that runs the personal computer.
When the Welcome to Windows screen is displayed, the Windows
installation process is complete.
Voltage Selection
Switch
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1–4 Quick User’s Guide
Quick Setup
Customizing the Monitor Display
You can manually select or change the monitor brand, model, refresh
rates, color, resolution, and power management settings. Right-click
on the Windows Desktop, then click Properties to change display
settings, or refer to the online documentation provided with the
graphics controller utility.
Protecting Your Software
To protect your software from loss or damage, you should keep a
backup copy of all system software, applications, and related files
stored on your hard drive. Refer to your operating system or backup
utility documentation for instructions on making backup copies of
your data files.
Compaq Restore Solution
Restore the original operating system and factory-installed software
by using the Compaq Restore Plus! CD and any other CDs that came
with the computer. Carefully read and follow the instructions for the
restore solution that came with the computer the computer.
For questions about or problems with this CD, please contact Compaq
Customer Support.
Registration
Be sure to register your new personal computer with Compaq.
Registration establishes a record of ownership and gives you an
opportunity to receive product announcements, updates, and other
communications periodically, if you choose to do so. Registration is
easy—just visit the Compaq Web site at www.compaq.com/register
and follow the instructions that appear on the screen.
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Quick User’s Guide 1–5
Quick Setup
Turning Off the PC
To properly turn off the personal computer, first shut down the
operating system software. In Microsoft Windows operating systems,
click Start > Shut Down.
To turn off power to the computer in the event that the operating
system does not respond to the Shut Down command, press and hold
the power button for five seconds.
Accessibility
Compaq is committed to designing products, services, and programs
with improved usability and accessibility for all customers. Compaq
products with Microsoft Windows XP preinstalled, or that are XP
Ready, are designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere...to anyone.
For More Information
Additional information, software, and driver updates are available on
the Compaq Web site at: www.compaq.com/support (search for Evo
D510 e-pc).
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Quick User’s Guide 2–1
2
Troubleshooting
Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A
comprehensive Troubleshooting Guide is available on the Web at
http://www.compaq.com/support.
If you choose to use an operating system different than what was
shipped with your PC, refer to the following support Web site at
http://www.compaq.com/support for additional support that may be
available.
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■Check all cable connections for loose connections or incorrect
connections.
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2–2 Quick User’s Guide
Troubleshooting
■Reconfigure your computer after installing a non–plug and play
option. Refer to “Solving Hardware Installation Problems” on
page 2-7 for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
■Take out all removable media from the removable media drives
when you turn on your system.
ÄCAUTION: When the computer is plugged into an AC power source,
there is always power applied to the system board. You must disconnect
the power cord from the power source before opening the computer to
prevent system board or component damage.
Solving Minor Problems
You may be able to easily resolve the minor problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact your Compaq authorized dealer or reseller.
Solving Minor Problems
Problem Cause Solution
Computer will not
turn on.
Computer is not
connected to an external
power source.
Connect to an external power source.
Cables to the external
power source are
unplugged.
Ensure that cables connecting the
computer to the external power
source are plugged in properly and
the wall outlet is active.
Drive power, data, or
power supply cables may
not be properly
connected.
Reseat drive power, data, and power
supply cables.
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Quick User’s Guide 2–3
Troubleshooting
The unit temperature was
exceeded. The fan may
be blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan
is running.
Contact Compaq authorized reseller
or service provider.
Power-On Self Test
(POST) displays an
error.
For more detailed help refer to the
troubleshooting information which is
available on the Compaq Web site
www.compaq.com/support (search
for Evo D510 e-pc).
You hear a buzzing
noise.
This is the pre-boot
diagnostics capability
feature. It detects
problems with your PC.
1. Count the number of beeps after
the buzzer.
2. Contact Customer Support.
Computer appears
locked up and will not
turn off when the power
button is pressed.
Software control of the
power switch is not
functional.
Press and hold the power button for
at least 5 seconds until the computer
turns off.
Computer date and
time display is
incorrect.
RTC (real-time clock)
battery may need to be
replaced. Battery life is
approximately 3–5 years.
First, reset the date and time under
Control Panel. If the problem persists,
replace the RTC battery. Refer to
Appendix A, “Replacing the Battery”
for instructions on installing a new
battery, or contact your Compaq
authorized dealer or reseller for RTC
battery replacement.
Computer powered off
automatically.
The unit temperature may
have been exceeded. The
fan may be blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan
is running.
Contact Compaq authorized reseller
or service provider.
Solving Minor Problems (Continued)
Problem Cause Solution
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2–4 Quick User’s Guide
Troubleshooting
The unit temperature was
exceeded because the
computer was functioning
with the cover.
Replace cover and let the computer
cool down before attempting to turn
on power to the computer.
Computer appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Windows
Device Manager to disable the
network controller.
Cannot remove
computer cover.
Port Control System is
installed and locked in
place, or cable lock is
used and must be
removed.
Remove Port Control System or cable
lock.
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key may
be on.
Press the Num Lock key. The Num
Lock light should not be on if you
want to use the arrow keys.
Blank monitor screen. Monitor is not turned on
and the monitor light is
not on.
Turn on the monitor and check that
the monitor light is on.
The cable connections are
not correct.
Check the cable connection from the
monitor to the computer and to the
electrical outlet.
The energy saver feature
has been enabled.
Press any key or click the mouse
button and, if set, type your
password.
You are using a
fixed-sync monitor and it
will not sync at the
resolution chosen.
Be sure that the monitor can accept
the refresh rate and resolution chosen.
The keyboard is not
working.
The keyboard cable is not
correctly connected.
Plug the cable into the correct
connector on the back of the PC.
Color coding is used for easy
matching.
The keyboard is dirty. Check all keys are at the same
height, and none are stuck.
Solving Minor Problems (Continued)
Problem Cause Solution
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Quick User’s Guide 2–5
Troubleshooting
The keyboard itself is
defective.
Either replace the keyboard by a
known working unit or try the
keyboard with another PC.
You are not using the
correct driver, or you
need to update the driver.
The keyboard driver is
provided with all
Windows 2000 and
Windows XP preloaded
systems. For other
operating systems, refer
to your operating system’s
documentation.
Download the latest driver from the
Compaq Web site
www.compaq.com/support (search
for Evo D510 e-pc).
You are not using the
latest BIOS.
Download the latest BIOS from the
Compaq Web site
www.compaq.com/support (search
for Evo D510 e-pc).
Your keyboard uses
batteries, and the
batteries need to be
replaced.
Replace the batteries.
The mouse is not
working.
The mouse cable is not
correctly connected.
1. Switch off the PC (not necessary
with a USB mouse).
2. Plug the cable into the correct
connector on the back of the PC
(color coding is used for easy
matching).
3. Switch on the PC.
You are not using the
latest BIOS.
Download the latest BIOS from the
Compaq Web site
www.compaq.com/support (search
for Evo D510 e-pc).
Solving Minor Problems (Continued)
Problem Cause Solution
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2–6 Quick User’s Guide
Troubleshooting
The mouse is dirty (does
not apply to optical
mouse).
Clean the mouse ball as shown
below.
The mouse itself is
defective.
Replace the mouse by a known
working unit or try the mouse with
another PC.
Your mouse uses
batteries, and the
batteries need to be
replaced.
Replace the batteries.
Solving Minor Problems (Continued)
Problem Cause Solution
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Quick User’s Guide 2–7
Troubleshooting
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows 2000 and Windows XP automatically
recognize the device and configure the computer. If you install a
non–plug and play device, you must reconfigure the computer after
completing installation of the new hardware. In Windows 2000 and
Windows XP, select the Add New Hardware icon in the Control Panel
and follow the instructions that appear on the screen.
Solving Hardware Installation Problems
Problem Cause Solution
A new device is not
recognized as part of the
system.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of changes
to the configuration,
you did not accept
them.
Reboot the computer and follow the
instructions for accepting the
changes.
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Quick User’s Guide A–1
A
Replacing the Battery
The battery that comes with your computer provides power to the
real-time clock and has a minimum lifetime of about three years.
When replacing the battery, use a battery equivalent to the battery
originally installed on your computer. Your computer comes with a
3-volt lithium coin cell battery.
✎The lifetime of the lithium battery can be extended by plugging the
computer into a live AC wall socket. The lithium battery is only used
when the computer is NOT connected to AC power.
ÅWARNING: Your computer contains an internal lithium manganese dioxide
battery. There is a risk of fire and burns if the battery is not handled properly. To
reduce the risk of personal injury:
■Do not attempt to recharge the battery.
■Do not expose to temperatures higher than 60°C (140ºF).
■Do not disassemble, crush, puncture, short external contacts, or
dispose of in fire or water.
■Replace the battery only with the Compaq spare designated for this
product.
ÄCAUTION: Before replacing the battery, it is important to back up the
computer CMOS settings. When the battery is removed or replaced, the
CMOS settings will be cleared. Refer to the Computer Setup Guide for
information on backing up the CMOS settings.
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A–2 Quick User’s Guide
Replacing the Battery
NBatteries, battery packs, and accumulators should not be disposed of
together with the general household waste. In order to forward them to
recycling or proper disposal, please use the public collection system or
return them to Compaq, their authorized partners, or their agents.
ÄCAUTION: Static electricity can damage the electronic components of
the computer or optional equipment. Before beginning these procedures,
ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
1. Exit all software applications, shut down the operating system
software, turn off the personal computer and any external devices,
then disconnect the power cord from the power outlet.
2. Open the chassis, then remove the hard drive and CD-ROM drive.
3. Locate the battery and battery holder on the system board.
4. To release the battery from its holder, squeeze the metal clamp
that extends above one edge of the battery.
5. When the battery pops up, lift it out.
Removing a Coin Cell Battery
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