Compaq Presario 5000 Series Manual

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Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH
INFORMATION
SPECIFICATIONS
See the Notice for copyright and trademark
information, and the Preface for symbol conventions
and Technician Notes.
Click to download ZIP file of
complete MSG to hard drive.
This MSG will be periodically maintained and
updated as needed.
To report a technical problem, contact your Regional
Support Center or IM Help Center.
For content comments or questions, contact Tech
Support

United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
PRODUCT DESCRIPTION - INDEX
PAGE
Models and Features
CPU Controls and Lights
Side Access Panel
Internet Keyboard Controls
Rear CPU Connectors
Power Cord Set Requirements

United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq Utilities Option
Diagnostic Error Codes
Troubleshooting without Diagnostics
Checklist for Minor Problems
Hardware Installation
Power
USB Ports
Disk Drive
Hard Drive
CD-ROM, CD-RW, and DVD Drive
Resolving Hardware Conflicts

United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
ILLUSTRATED PARTS CATALOG -
INDEX PAGE
Mass Storage Devices
Cables
Standard & Optional Boards
Fax/Modem
Keyboard
Miscellaneous Parts

United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
REMOVAL & REPLACEMENT
PROCEDURES - INDEX PAGE
This section provides general service information for
Compaq Series Personal Computers. Adherence to the
procedures and precautions described in this section is
essential for safe and proper service.
Electrostatic
Discharge
Service
Considerations
Preparation for
Disassembly
Serial Number
Side Access
Panel
Graphics Card
Expansion Card
1394 Card
Memory
Module
Disk Drive
Removing the Top Door
Removing the CD Storage Door
(Lower Front Panel)
Open the CD Storage Door
Optical and Mass Storage Devices
CD, CD-RW and/or
DVD Drive
Hard Drive
Disk Drive
Power Supply Assembly
Front I/O Board
System Board and Components
RTC Battery
Microprocessor/Heatsink Assembly

Hard Drive

United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
JUMPER AND SWITCH
INFORMATION - INDEX PAGE
System Board
CD and DVD Drive/ CD-RW Drive
Hard Drives

United States
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Compaq Presario Internet PC 5000 Series Computers
Models: 5WV310, 5WV311, 5WV320, 5WV324, 5WV330, 5WV333, 5WV334, 5WV335, 5WV336, 5WV338, 5WV339,
5WV340, 5WV344, 5WV350, 5WV360, 5WV362, 5WV364, 5WV370, 5WV373, 5WV374, 5WV376, 5WV378, 5WV390,
5WV394, 5WV396, 5000CA, 5000US, 5001CA, 5001R, 5001SR, 5002CA, 5002US, 5003R, 5004CA, 5004CL, 5004US,
5005CL, 5005R, 5006CA, 5006CL
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH INFORMATION
SPECIFICATIONS
SPECIFICATIONS - INDEX PAGE
This section provides physical, environmental, and
performance specifications for Compaq Presario Internet PC
5000 Series Computers.
CD-ROM and DVD Drive/CD-RW Drive
Disk Drive
Fax/Modem
Power Supply
System Board

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Compaq Presario Internet PC 5000 Series Computers Specifications
PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS
CD or DVD Drive/
CD-RW Drive
Disk Drive
Fax/Modem
Power Supply
Assembly
System Board
CD or DVD Drive/CD-RW Drive
Please select a drive to view specifications:
CD Drive
DVD Drive
CD-RW Drive
CD Drive
Dimensions U.S. Metric
Width in cm
Height in cm
Depth in cm
Weight lb kg
Modes Supported
CD-ROM Mode 1 and Mode 2
CD-DA Audio
CD-XA Mode 2, Form 1 and 2
Photo CD Multiple Session
Video-CDI Multiple Session
CD-Plus/CD-Extra/CD Multiple Session

Enhanced
CD-RW Multiple Session
Block Size
CD-ROM 2048 bytes
Mode 1 and Mode 2 Form 1 (XA)
CD-ROM Mode 2 2336 bytes
CD-DA 2324 bytes
CD-XA 2324 bytes
Center Hole 1.5 mm diameter
Diameter 120 mm/80mm
Thickness 1.2mm
Track Pitch 1.6mm
Access Time
Random
Full Stroke
Audio Output Level
Line Out 0.7 Vrms ±20%
Headphone 0.6 Vrms ±20%
Cache Buffer 256 KB
Data Transfer Rate
Mode 1 Mode 2
Sustained 4800 KB/sec 5475 KB/sec
KB.sec (32x) KB/sec (32x)
Burst MB/sec MB/sec
Startup Time < 5 sec
Stop Time < 5 sec

Return to top
DVD Drive
Dimensions U.S. Metric
Width in cm
Height in cm
Depth in cm
Weight lb kg
Modes Supported
Block Size
Center Hole
Diameter
Thickness
Track Pitch
Access Time
Random
Full Stroke
Audio Output Level
Line Out
Headphone
Cache Buffer
Data Transfer Rate
Sustained
Burst
Startup Time
Stop Time

Return to top
CD-RW Drive
Dimensions U.S. Metric
Width in cm
Height in cm
Depth in cm
Weight lb kg
Modes Supported
CD-ROM Mode 1 and Mode 2
CD-DA Audio
CD-XA Mode 2, Form 1 and 2
Photo CD Multiple Session
Video-CDI Multiple Session
CD-Plus/CD-Extra/CD Multiple Session
Enhanced
CD-RW Multiple Session
Block Size
CD-ROM 2048 bytes
Mode 1 and Mode 2 Form 1 (XA)
CD-ROM Mode 2 2336 bytes
CD-DA 2324 bytes
CD-XA 2324 bytes
Center Hole 1.5 mm diameter
Diameter 120 mm/80mm
Thickness 1.2 mm
Track Pitch 1.6mm
Access Time
Random < 95 ms
Full Stroke < 190 ms
Audio Output Level
Line Out 0.7 Vrms ±20%

Headphone 0.6 Vrms ±20%
Cache Buffer 256 KB
Data Transfer Rate Mode 1 Mode 2
Sustained 4800 KB/sec 5475 KB/sec
KB/sec (32x) KB/sec (32x)
Burst MB/sec MB/sec
Startup Time < 5 sec
Stop Time < 5 sec
Return to top

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Compaq Presario Internet PC 5000 Series Computers Jumper and Switch Information
PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS
CD or DVD Drive/
CD-RW Drive
Disk Drive
Fax/Modem
Power Supply
Assembly
System Board
Disk Drive
Disk Drive
Disk
Size (in) 3.5 (8.89 cm)
High Density 1.44
Light Green
Height One-third
Bytes per Sector 512
Sectors per Track
High Density 80
Tracks per Side
High Density 80
Low Density 80
Rotational Speed 300 RPM
Read/Write Heads 2
Average Seek Time (ms)
Track-to-Track 3
Setting Time 15 (Max)

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Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS
PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS
CD or DVD Drive/
CD-RW Drive
Disk Drive
Fax/Modem
Power Supply
Assembly
System Board
Fax/Modem
Fax/Modem
General Description
Support Supports K56flex and/or ITU-T V.90
14400bps send and receive fax modem with automatic fallback to 12000, 9600,
7200, 4800, and 2400bps.
Support fax service Class 1 (EIA/TIA 578).
Support V.80 video ready modem.
Built-in DTE interface with speed up to 115.2kbps or 57.6kbps, parallel 16550a
UART-compatible interface.
Power Management Registers to PCI Interface.
Data Mode K56flex and/or ITU-T V.90 56kbits/s for highest Internet connection rates
Ultrahigh compression throughput due to parallel access directly to the host PC.
ITU-T V.34 extended rates 33600bps to 2400bps.
V.32terbo, V.32bis and fallbacks.
TIA/EIA 602 standard for AT command set.
V.42 error correction (LAM and MNP).
V.42bis and MNP Class 5 data compression.
Fax Mode Fax modem send and receive rates up to 14400bps
* V.17, V.29, V.27ter, and V.21 channel 2 * TIA/EIA 578 Class 1 FAX
Error Correction ITU-T recommended V.42 error correction.
V.42 error correction (LAM and MNP).

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Compaq Presario Internet PC 5000 Series Computers Jumper and Switch Information
PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS
CD or DVD Drive/
CD-RW Drive
Disk Drive
Fax/Modem
Power Supply
Assembly
System Board
Power Supply Assembly
Power Supply Assembly
U.S.
Input Specifications
Nominal Line Voltage 115 to 230 VAC
Range Input Line 90 to 264 VAC
Frequency Range 47 to 63 Hz AC
Input Current 115V 3.00 AMPS
Input Current 4.5 RMS@Max Load
Output Power 145 Watts
Inrush Current 80 A at 132 VAC (cold start)
Holdup Time 16 ms from zero
Environment Temperature Range
Operating 10 to +50 C
Non-Operating -40 to +66 C

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Compaq Presario Internet PC 5000 Series Computers Removal and Replacement Procedures
PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES JUMPER AND SWITCH
INFORMATION SPECIFICATIONS
Electrostatic
Discharge
Service
Considerations
Preparation for
Disassembly
Serial Number
Side Access Panel
Graphics Card
Expansion Card
(Modem or Network
Card)
1394 Card
Memory Module
Hard Drive
Disk Drive
Removing the Top
Door
Removing the CD
Storage Door
(Lower Front Panel -
Open the CD Storage
Door)
Optical and Mass
Electrostatic Discharge (Return to Service Considerations)
A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be
affected at all and will work perfectly throughout a normal cycle. Or it may function
normally for a while, then degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases,
the discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows the different amounts of static electricity generated by different
activities.
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400V
Removing DIPS from
plastic tubes 2,000 V 700 V 400 V