Compaq dc5850 - Microtower PC User manual

November 2009
Table of Contents:
Introduction ...........................................................................................1
ASF ................................................................................................................2
Intel AMT ........................................................................................................2
DASH .............................................................................................................2
Use Case –Asset Management...........................................................3
Use Case –Remote Remediation Services.............................................4
Use Case –Proactive Management Services .........................................5
For more information .............................................................................8
Introduction
Corporate IT departments face tough challenges in providing large scale PC
management. These challenges can become increasingly costly in terms of time,
manpower, and budget. The widespread physical location of systems, system power
state or a non-functional operating system can lead to inaccurate or even
impossible management.
Management technologies are now available to ease client management with
platform resident hardware and firmware solutions. HP offers the following
solutions:
ASF
AMT
DASH
AMT and DASH give corporate IT departments the means to remotely manage
multiple clients in an Out-Of-Band (OOB) environment. OOB manageability allows
PC control and configuration regardless of the system power state or presence of an
operating system.
OOB manageability only requires that a platform be connected to a network and
to a power source. Note: An OOB managed system must be connected to a power

source but does not have to be turned on. AC power from a wall socket or DC
power from a battery are both acceptable.
ASF
Alert Standard Format (ASF) was the computer industry’s initial attempt to
standardize out-of-band management capabilities. Introduced in 2001, ASF is an
older standard with limited functionality and industry support.
The goals of ASF are to provide the following:
Advanced warning and system failure indication from managed clients to
remote consoles.
OS-absent functionality such as a presence heartbeat.
OS-absent remote control capability such as remote power and boot control.
Ensure interoperability between vendors of alerting and corrective-action
devices.
Intel AMT
Intel Active Management Technology (AMT) is an Intel initiative to provide OOB
manageability for desktop PCs and notebooks. AMT was introduced in 2006 and
has continual development from Intel.
The goals of Intel AMT are to provide the following:
OOB access with built-in manageability in the chipset.
Asset management for tracking and inventory.
Remote remediation services with redirection and remote control.
Proactive management services with alerts, event logging and reporting.
Intel AMT is available on systems with Intel vPro Technology
DASH
DASH (Desktop and mobile Architecture for System Hardware) is an initiative to
define protocols and processes for over-the-wire management of desktops,
workstations, laptops, and converged devices.
DASH is defined by the Distributed Management Task Force (DMTF), an industry
organization leading the development of management standards. A number of
companies provided input into the creation of the specification including:
Hewlett-Packard
Intel
AMD
Broadcom
DASH is an alternative to Intel AMT and shares many of the same features and
goals as Intel AMT. However, Intel AMT is proprietary to Intel and can only be used
with high-end Intel desktop and mobile chipsets, whereas DASH is compatible with
any chipset providing certain requirements are met.
Intel AMT v3.2 and later contain DASH support although the level of support is
dependent on the Intel AMT version.

Use Case –Asset Management
Asset management is the ability to remotely manage many systems with a single
console to detect and track PCs and their components.
Management technologies use hardware and software inventory capabilities that
are available at all times to give an accurate response.
Off
On
On
On
Crashed
Corporate Systems
Management Console
1. IT polls clients for HW
assets.
2. Clients respond with HW
information regardless of
power state or OS
availability.
3. Results in accurate HW
asset management
throughout the corporation.
Figure 1: Asset Management

Use Case –Remote Remediation Services
Remote remediation is the ability to remotely diagnose and solve system
malfunctions to reduce downtime and productivity loss.
Management technologies use media and text redirection along with remote power
and booting to correct problems.
IT Department
Figure 2: Remote Remediation
BSOD System
Fixed System
1) User calls for help with BSOD
2) IT takes control of the managed
system and reboots it.
Bootable Diagnostic Image
4) IT remotely diagnose and correct problem.
3) Redirect system to IT diagnostic
image

Use Case –Proactive Management Services
Proactive management is the ability to generate alerts on pre-determined events
and log them for later analysis.
Management technologies use event-based alerting along with event logging and
reporting to aid IT departments in detecting failing systems and correcting the
problem before an actual failure occurs.
IT Department
Figure 3: Proactive Management
1) Hard drive fails SMART and the event is logged
No alert is sent to IT because system is
not on the network.
2) IT reads event log to determine if an event occurred
while the system was offline
3) IT sees the SMART failure event.
4) IT sends personnel to backup data and replaces HDD
before HDD crash occurs.
Later, the network is restored.
Offline System
Online System

High Level Comparison of Management Choices
ASF
AMT
DASH
Alert Standard Format
Active Management
Technology
Desktop and mobile
Architecture for System
Sponsor
DMTF
Intel
DMTF
Description
Standard defined out-
of-band PC
management (when OS
is not running
Intel initiative
delivering enhanced
out-of-band
management
Next generation
standard for secure out-
of-band and remote PC
management based on
web services (WS-
management)
Introduced
v2.0 –2001
v2.x –2006
v3.x –2007
v4.0/5.0 - 2008
v1.0 –March 2007
v1.1 –December 2007
Industry support
Weak PC supplier
support
Uses unpopular
connection & transport
methods (non-secure)
Poor console adoption
due to non-normative
standard
HP has offered AMT-
capable desktops and
notebooks since 2006
Console support
provided by HP
Software, Altiris,
Microsoft, LANDesk,
and others
Co-chairs: HP and Dell
Key contributors: AMD
(ATI), Broadcom, Dell,
HP, IBM, Intel, NVIDIA
Monitoring companies
include: Symantec,
Avocent LANDesk,
Lenovo, Microsoft,
Symantec
OOB
Management
No –System must first
be remotely woken to
S0
Yes –System can be
managed in any
power state S0–S5
Yes –System can be
managed in any power
state S0–S5
Remote Control
Limited –Only remote
reboot and wake
Yes –Media and text
redirection, remote
wake, reboot,
shutdown
Yes–Media and text
redirection, remote
wake, reboot, shutdown
Remote Boot
Yes-PXE
Yes –PXE and IDE
Redirect
Yes –PXE and USB
Redirect
Event alerting
Yes –Preset (restrictive)
Yes –Policy based
(flexible)
Yes –Policy based
(flexible)
Event logging
No
Yes
Yes
Asset Information
No
Yes –Hardware and
software inventory
Yes –Hardware and
software inventory
Non-Volatile
Storage
No
Yes –3rd Party Data
Store
Yes –Opaque Data
Secure
Communication
Limited –pre-shared
keys
Yes –TLS, Kerberos
Yes –Kerberos
Transport Layer
UDP –often blocked by
routers
TCP –preferred routing
protocol
TCP –preferred routing
protocol
Remote Control
Protocol
RMCP –UDP based
and obscure
SOAP / WS-MAN –
well known
WS-MAN –well known

HP Desktop Implementation
HP Desktop System
Management Capabilities
HP Compaq dc7700p Business PC (vPro SKU)
AMT
ASF
HP Compaq dc7700p Business PC (non-vPro SKU)
ASF
HP Compaq dc7800p Business PC (vPro SKU)
AMT
DASH
ASF
HP Compaq dc7800p Business PC (non-vPro SKU)
ASF
HP Compaq dc5850 Business PC
DASH (with DASH capable up
NIC)
HP Compaq dc7900 Business PC (vPro SKU)
AMT
DASH
ASF
HP Compaq dc7900 Business PC (non-vPro SKU)
ASF
HP Compaq dc7900 Business PC (non-vPro SKU)
DASH (with DASH capable up
NIC)
ASF
HP Compaq 8000 Elite Business PC
AMT
DASH
HP Compaq 6000 Pro Business PC
AMT
DASH
HP Compaq 6005 Pro Business PC
ASF
DASH

For more information
Additional manageability resources are available online
vPro Setup and Configuration
for the dc7800p Business PC
with Intel vPro Processor
Technology White Paper
http://bizsupport.austin.hp.com/bc/docs/support/Su
pportManual/c01159932/c01159932.pdf
vPro Prerequisites and Trade-
offs for the dc7800p Business
PC with Intel vPro Processor
Technology White Paper
http://bizsupport.austin.hp.com/bc/docs/support/Su
pportManual/c01159976/c01159976.pdf
HP Compaq dc7800p
Business PC with Intel vPro
Processor Technology and
Virtual Appliances White
Paper
http://bizsupport.austin.hp.com/bc/docs/support/Su
pportManual/c01159978/c01159978.pdf
HP Business Notebooks and
Desktop PCs with Intel Centrino
Pro and Intel vPro Processor
Technology Web Site
http://www.hp.com/sbso/solutions/pc_expertise/arti
cle/cpro-vpro.html
Implementing Out-of-Band
Desktop Management with
DASH White Paper
http://bizsupport1.austin.hp.com/bc/docs/support/S
upportManual/c01944865/c01944865.pdf
© 2009 Hewlett-Packard Development Company, L.P. The information contained herein
is subject to change without notice. The only warranties for HP products and services
are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein. Itanium
is a trademark or registered trademark of Intel Corporation or its subsidiaries in the
United States and other countries.
[603023-001, [November 2009]