Compaq Presario 5BW Series Manual

United States
COMPAQ
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Maintenance and Service Guide
Compaq Presario 5BW Series Computers
Models: 5BW100, 5BW110, 5BW120, 5BW140, 5BW143, 5BW150, 5BW154, 5BW160, 5BW190
Product Description
Troubleshooting
Illustrated Parts Catalog
Removal & Replacement Procedures
Jumper & Switch Information
Specifications
See the Notice for copyright and trademark information, and the Preface for symbol conventions and Technician
Notes.
Download ZIP file of complete MSG to hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.

1.800.AT.COMPAQ
privacy and legal statement

To leave comments, suggestions, or report broken links contact

Status MVB
Date
Comments
Deliverable R
Y
G
Parent
Part
Number
Dash LanguageProgramsProgram
Manager
Second
Review
First
Review
Manager's Summary Report
Search by MVB DateCriteria:
Dates Searched: to
1/1/00 12/31/00
Media
Type
Files to
Pre-flight
Translation
Request
Date
Commit
Date
Actual
Return
Release
To
Review
Review
Complete
Release to
Int'l Docs
drive
Files to
Translation
Preflight
Complete
Target
To Print
Translations
2C00 BTO Newsletter
Masthead
180883-
COV
001 - US (English) D 26-Apr-00 01-May-00 31-May-00G01-May-
00
26-Apr-00COMPLETE
Final Sign-off from Sarah received 4/26.
To pre-flight & localization on 4/26.
2C00
MT&MC
M Marsh 25-Apr-0025-Apr-00P+W
2C00 BTO Newsletter Text 180883-
TXT
001 - US (English) A 01-May-00 18-May-00 31-May-00G01-May-00 17-May-00US topics complete & approved. Larson
letter out for signoff. English to preflight
by COB 5/17.
Topics translated and out to GEO
reviewers.
2C00
MT&MC
M Marsh 28-Apr-0025-Apr-00
121 - French Canada (French) A 18-May-00 16-May-00 17-May-00 18-Jul-00 31-May-00G05-May-00 18-Jul-00Rev to 122 and released to Print. BP2C00
MT&MC
M Marsh
161 - Latin America (LAS) A 18-May-00 16-May-00 17-May-00 18-Jul-00 31-May-00G05-May-00 18-Jul-00Rev to 162 and released to Print. BP2C00
MT&MC
M Marsh
201 - Brazil (Portuguese) A 18-May-00 16-May-00 17-May-00 18-Jul-00 31-May-00G05-May-00 18-Jul-00Rev to 202 and released to Print. BP2C00
MT&MC
M Marsh
2C00 CTO Newsletter MM0004 001 - US (English) A 25-May-00 14-Jun-00G17-May-00 26-May-00CTO masthead out for review. Text
topics written being placed in template
for 1st review on 5/17.
2C00
MT&MC
M Marsh 23-May-
00
17-May-
00
2C00 EURP - Graphics
Card
198666-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 10-Apr-00P+CD+
W
2C00 EURP - Sound Card 198673-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 10-Apr-00
2C00 EURP Aspen
Processor
EURProces
r
001 - US (English) A 31-May-00Y Phase in2C00
MT&MC
H Walker
2C00 EURP Aspen System
Board
EURPSysB
d
001 - US (English) A 31-May-00Phase in2C00
MT&MC
H Walker
2C00 EURP: CD-ROM,
CDRW, DVD
198677-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 08-May-
00
20-Apr-00P+W
2C00 EURP: Diskette Drive
3.5
198669-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 08-May-
00
20-Apr-00
2C00 EURP: Expansion
Cards
198676-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 10-Apr-00P+CD+
W
2C00 EURP: Front I/O
(USB,1394)
198675-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 08-May-
00
20-Apr-00
2C00 EURP: Hard Drive 198667-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 09-Apr-00
2C00 EURP: Memory 198674-001001 - US (English) A 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 10-Apr-00
2C00 EURP: Power Supply 198678-001001 - US (English) A 31-May-00Y12-May-00Awaiting final review signoff2C00
MT&MC
H Walker 08-May-
00
20-Apr-00P+W
2C00 EURP: Processor 198671-001001 - US (English) A 31-May-00R12-May-002C00
MT&MC
H Walker 08-May-
00
20-Apr-00P+CD+
W
2C00 EURP: Replaceable
Colored Bezel Kit
198670-001001 - US (English) A 08-May-00 31-May-00Y12-May-00In review - not released2C00
MT&MC
H Walker 20-Apr-00P+W
2C00 Getting Started
Guide - (Cover)
180388-cov 001 - US (English) D 17-Apr-00 22-Apr-00 31-May-00G21-Apr-00 22-Apr-00 05-May-00COMPLETE
My Presario - Getting Started guide
COVER - released to pre-flight on
4/17/2000!!!
2C00
MT&MC
M Marsh P+CD+
W
121 - French Canada (French) A 18-May-00 15-May-00 15-May-00 15-May-00 24-May-00 31-May-00G21-Apr-00 24-May-
00
05-May-00Translated title to Judith for placement
on cover 5/17.
2C00
MT&MC
M Marsh
161 - Latin America (LAS) A 18-May-00 15-May-00 15-May-00 15-May-00 24-May-00 31-May-00G21-Apr-00 24-May-
00
05-May-00Translated title to Judith for placement
on cover 5/17.
2C00
MT&MC
M Marsh
201 - Brazil (Portuguese) A 15-May-00 15-May-00 15-May-00 15-May-00 24-May-00 31-May-00G21-Apr-00 24-May-
00
05-May-00Translated title to Judith for placement
on cover 5/17.
2C00
MT&MC
M Marsh
2C00 Getting Started Guide
(Text)
180388-txt 001 - US (English) D 07-Apr-00 08-May-00 08-May-00 31-May-00G08-Apr-00 08-May-
00
28-Apr-00COMPLETE -
Released to Preflight & Print
2C00
MT&MC
M Marsh 14-Mar-0024-Feb-00
121 - French Canada (French) A 05-May-00 28-Apr-00 18-May-00 12-May-00 15-May-00 31-May-00G27-Apr-00 05-May-00Translations in process - commit date
5/18
2C00
MT&MC
M Marsh 01-May-
00
161 - Latin America (LAS) A 05-May-00 28-Apr-00 18-May-00 12-May-00 15-May-00 31-May-00G27-Apr-00 05-May-00Translations in process - commit date
5/18
2C00
MT&MC
M Marsh 01-May-
00
12/20/00 4:53:18 PM Page 1 of 5
Status: A = Active; C = Cancelled; D = Done; H = On Hold

Status MVB
Date
Comments
Deliverable R
Y
G
Parent
Part
Number
Dash LanguageProgramsProgram
Manager
Second
Review
First
Review
Manager's Summary Report
Search by MVB DateCriteria:
Dates Searched: to
1/1/00 12/31/00
Media
Type
Files to
Pre-flight
Translation
Request
Date
Commit
Date
Actual
Return
Release
To
Review
Review
Complete
Release to
Int'l Docs
drive
Files to
Translation
Preflight
Complete
Target
To Print
Translations
2C00 Getting Started Guide
(Text)
180388-txt 201 - Brazil (Portuguese) A 05-May-00 28-Apr-00 18-May-00 12-May-00 15-May-00 31-May-00G27-Apr-00 05-May-00Translations in process - commit date
5/18
2C00
MT&MC
M Marsh 01-May-
00
P+CD+
W
2C00 Millennium Upgrade
Offer for BZ & LAS only
204588-B 161 - Latin America (LAS) D 07-Aug-00 07-Aug-00G07-Aug-00COMPLETE!
New RTF Card for the LAS & BZ
Millennium Upgrade offers. Text was
provided in localized format. Out for
GEO approval.
2C00
MT&MC
M Marsh 02-Aug-00Print
201 - Brazil (Portuguese) D 07-Aug-00 07-Aug-00G07-Aug-00COMPLETE!
New RTF Card for the LAS & BZ
Millennium Upgrade offers. Text was
provided in localized format. Out for
GEO approval.
2C00
MT&MC
M Marsh 02-Aug-00
2C00 Quick Reference Card 192076 001 - US (English) D 26-Apr-00 18-Apr-00 28-Apr-00 31-May-00G26-Apr-00 28-Apr-00 15-May-00Complete2C00
MT&MC
K Oliver 17-Apr-0014-Apr-00
121 - French Canada (French) D 26-Apr-00 16-May-00 17-May-00 15-May-00 15-May-00 16-May-00 31-May-00G01-May-00 17-May-00Complete2C00
MT&MC
K Oliver 19-Apr-0014-Apr-00
161 - Latin America (LAS) D 26-Apr-00 16-May-00 17-May-00 15-May-00 15-May-00 16-May-00 31-May-00G01-May-00 17-May-00Complete2C00
MT&MC
K Oliver 19-Apr-0014-Apr-00
201 - Brazil (Portuguese) D 26-Apr-00 16-May-00 17-May-00 15-May-00 15-May-00 16-May-00 31-May-00G01-May-00 17-May-00Complete2C00
MT&MC
K Oliver 19-Apr-0014-Apr-00
2C00 RTF -Do NOT Return
to Retailer
199390 001 - US (English) D 26-Apr-00 05-May-00 31-May-00G26-Apr-00 05-May-
00
26-Apr-00COMPLETE2C00
MT&MC
M Marsh 25-Apr-00P+W
Adaptec Easy CD Creator
RTF Card (CD Insert)
191184 001 - US (English) D 13-Apr-00 05-May-00 12-Apr-00 17-Apr-00 25-Apr-00 31-May-00G17-Apr-00 11-May-
00
17-May-00Software that is already loaded causes
problems on the Elise board only. May
need a new RTF for Elise.
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00Print
121 - French Canada (French) D 13-Apr-00 05-May-00 09-May-00 09-May-00 09-May-00 10-May-00 11-May-00 31-May-00G25-Apr-00 11-May-
00
11-May-005/10 - removed trademark - complete
Software that is already loaded causes
problems on the Elise board only. May
need a new RTF for Elise.
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00
161 - Latin America (LAS) D 13-Apr-00 05-May-00 09-May-00 09-May-00 09-May-00 10-May-00 11-May-00 31-May-00G25-Apr-00 11-May-
00
17-May-005/10 remove trademark - complete
Software that is already loaded causes
problems on the Elise board only. May
need a new RTF for Elise.
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00
201 - Brazil (Portuguese) D 13-Apr-00 05-May-00 09-May-00 09-May-00 09-May-00 10-May-00 11-May-00 31-May-00G25-Apr-00 11-May-
00
11-May-005/10 remove trademark - complete
Software that is already loaded causes
problems on the Elise board only. May
need a new RTF for Elise.
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00
CD - Documentation - ROW 001 - US (English) A 31-May-00Y22-May-00Translation date is depends on UG and
GS manuals. HTML text into translation
already. 5/22 is target date for
replication using 5/18 for receipt of all
translated text.
Deliverable - Single CD contains all
translations.
2C00
MT&MC
H Walker 10-Apr-0023-Mar-00
CD topic, Creating your
own CDs
001 - US (English) A 28-Apr-00 31-May-00G05-May-00Part of CD US and ROW2C00
MT&MC
H Walker CD
CD Topic, Getting to the
Internet
001 - US (English) A 31-May-00G28-May-00 05-May-00Part of CD US and ROW2C00
MT&MC
H Walker
CD topic, Personalizing
your Computer
001 - US (English) A 31-May-00G05-May-00This topic is deleted from CD due to
incomplete data. This information is
available to the user in the online guide
Was part of CD US and ROW
2C00
MT&MC
H Walker
CD Topic, Using Your
Internet Video Camera
001 - US (English) A 31-May-00G28-Apr-00 05-May-00Part of CD US and ROW
Info gathered from RTF
2C00
MT&MC
H Walker
CD, documentation - US
English
180822-001001 - US (English) D 11-May-00 31-May-00G05-May-00Rev 1 released 8/5/00 to replication2C00
MT&MC
H Walker 10-Apr-0023-Mar-00
CD, Documentation - US
English Version 2
180822A 001 - US (English) A 31-May-00G22-May-00Version 2 to contain EURPS, Newsletter,
and updated manuals.
2C00
MT&MC
H Walker
12/20/00 4:53:19 PM Page 2 of 5
Status: A = Active; C = Cancelled; D = Done; H = On Hold

Status MVB
Date
Comments
Deliverable R
Y
G
Parent
Part
Number
Dash LanguageProgramsProgram
Manager
Second
Review
First
Review
Manager's Summary Report
Search by MVB DateCriteria:
Dates Searched: to
1/1/00 12/31/00
Media
Type
Files to
Pre-flight
Translation
Request
Date
Commit
Date
Actual
Return
Release
To
Review
Review
Complete
Release to
Int'l Docs
drive
Files to
Translation
Preflight
Complete
Target
To Print
Translations
Clipper - Safety & Comfort
Guide (English)
154266 001 - US (English) D 08-Jul-99 02-Jul-99 26-Jul-99 26-Jul-99 27-Jul-99 07-Jun-00G06-Jul-99 07-May-00Using the current S&C guide - will
change cover
2C00
Special
Project
K Oliver P+CD+
W
Clipper - Service & Support
Card
SS_Clip 001 - US (English) C 18-Feb-00 18-Apr-00G18-Mar-00To be discussed2C00
Special
Project
K Oliver
Clipper QSP 180373 001 - US (English) D 26-May-00 26-Jul-99 22-Jun-00G27-Mar-00 31-May-00Delta changes to be made to make US
specific.
2C00
Special
Project
K Oliver 24-May-
00
22-May-
00
P+CD+
W
051 - France A 26-May-00 23-Jul-99 23-Jul-99 26-Jul-99 22-Jun-00G29-May-00 31-May-00Delta changes to be made. Meeting set
up for 5/18. After multiple revisions due
to SVSA,
09/27/00 revved to 052; color in QSP
changed to reflect Baja Blue unit
2C00
Special
Project
K Oliver 24-May-
00
22-May-
00
Print
Clipper User Guide 180372 001 - US (English) A 09-May-00 08-Jun-00 10-May-00 07-Jun-00Y10-May-00 07-May-00UG must be revised by approx. 15% for
each customer. Glossary text change
has been submitted to Herb by 4/26.
Other topics to come.
2C00
Special
Project
K Oliver 04-May-
00
28-Apr-00Web
Clipper Warranty 180375 001 - US (English) A 18-Feb-00 24-Apr-00 07-Jun-00G07-May-00Warranty will not ship w/ SVSA units.
SVSA will provide their own warranty.
The US Retail Warranty is in the works
now.
2C00
MT&MC
K Oliver 05-May-
00
26-Apr-00
041 - Germany A 07-Jun-00G SVSA to supply their own warranty2C00
Special
Project
K Oliver Print
051 - France A 07-Jun-00G07-May-00SVSA to supply their own warranty2C00
Special
Project
K Oliver
Color Kit Coupon 200003 001 - US (English) A 14-May-00 10-May-00 10-May-00 15-May-00 31-May-00G10-May-00 15-May-
00
12-May-00Free coupon offer for Color Kit. The card
has been completed needs sign off from
Sarah and Andrew Krieger.
2C00
MT&MC
G Fritsche 01-May-
00
28-Apr-00Print
121 - French Canada (French) A 10-May-00 18-May-00 31-May-00G16-May-00 30-Apr-00Free coupon offer for Color Kit. The card
has been completed needs sign off from
Sarah and Andrew Krieger.
17-May-00 - Canada does not know how
this is going to change for them yet.
Waiting on an update from Maria del Rio
Arbuckle. SW
2C00
MT&MC
G Fritsche 01-May-
00
28-Apr-00
161 - Latin America (LAS) A 31-Jul-00 04-Aug-00G04-Aug-00New Color Kit Offer brochure for BZ &
LAS only. Artwork created by 3rd party
vendor-Rieves/Carlberg. Already
localized. Files have been released to
pre-flight twice without passing (7/31 &
8/1).
2C00
MT&MC
G Fritsche Print
203 - Brazil (Portuguese) A 31-Jul-00 04-Aug-00G04-Aug-00New Color Kit Offer brochure for BZ &
LAS only. Artwork created by 3rd party
vendor-Rieves/Carlberg. Already
localized. Files have been released to
pre-flight twice without passing (7/31 &
8/1).
2C00
MT&MC
G Fritsche
EULA - MC&MT 103723 001 - US (English) A 06-Oct-99 01-Apr-98 30-Apr-99 31-May-00G30-Apr-99 30-Apr-00Translations were done in previous
cycles, so no dates were needed.
2C00
MT&MC
C Doussan
121 - French Canada (French) A 06-Oct-99 01-Apr-98 03-May-99 31-May-00G30-Apr-99 30-Apr-00Translations were done in previous
cycles, so no dates were needed.
2C00
MT&MC
C Doussan
161 - Latin America (LAS) A 06-Oct-99 01-Apr-98 30-Apr-99 31-May-00G30-Apr-99 30-Apr-00Translations were done in previous
cycles, so no dates were needed.
2C00
MT&MC
C Doussan
12/20/00 4:53:20 PM Page 3 of 5
Status: A = Active; C = Cancelled; D = Done; H = On Hold

Status MVB
Date
Comments
Deliverable R
Y
G
Parent
Part
Number
Dash LanguageProgramsProgram
Manager
Second
Review
First
Review
Manager's Summary Report
Search by MVB DateCriteria:
Dates Searched: to
1/1/00 12/31/00
Media
Type
Files to
Pre-flight
Translation
Request
Date
Commit
Date
Actual
Return
Release
To
Review
Review
Complete
Release to
Int'l Docs
drive
Files to
Translation
Preflight
Complete
Target
To Print
Translations
Logitech QuickCam RTF
Card
180820 001 - US (English) A 04-May-00 16-May-00 11-Apr-00 13-Apr-00 12-May-00 31-May-00Y05-May-00 12-May-
00
30-Apr-005/10 - need to add "Visit the Spotlife
Website at www.compaq.com/go/spotlife"
per Sarah. Emailed Bob to find out how
many have printed, if any
The -002 Version was released on
5/12/2000 BP
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00Print
121 - French Canada (French) A 04-May-00 16-May-00 18-May-00 17-May-00 17-May-00 24-May-00 31-May-00Y16-May-00 24-May-
00
30-Apr-005/10 - need to add "Visit the Spotlife
Website at www.compaq.com/go/spotlife"
per Sarah. Emailed Bob to find out how
many have printed, if any.
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00
161 - Latin America (LAS) A 04-May-00 16-May-00 18-May-00 17-May-00 17-May-00 31-May-00Y16-May-00 30-Apr-005/10 - need to add "Visit the Spotlife
Website at www.compaq.com/go/spotlife"
per Sarah. Emailed Bob to find out how
many have printed, if any
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00
201 - Brazil (Portuguese) A 27-Apr-00 16-May-00 18-May-00 17-May-00 17-May-00 31-May-00Y16-May-00 30-Apr-005/10 - need to add "Visit the Spotlife
Website at www.compaq.com/go/spotlife"
per Sarah. Emailed Bob to find out how
many have printed, if any.
2C00
MT&MC
K Oliver 14-Apr-0012-Apr-00
Millennium Upgrade Offer
RTF
200539 001 - US (English) C 11-May-00 31-May-00G11-May-
00
09-May-00CANCELLED
On Hold for release to Print due to
question arising on 5/16 regarding
fullfillment criteria. Waiting for word from
US Retail/Kevin Winert.
2C00
MT&MC
M Marsh
121 - French Canada (French) C 18-May-00 16-May-00 16-May-00 16-May-00 31-May-00G19-May-00CANCELLED
On Hold for release to Print due to
question arising on 5/16 regarding
fullfillment criteria. Waiting for word from
US Retail/Kevin Winert.
2C00
MT&MC
M Marsh
MP-3 Digital Audio Player 175380 001 - US (English) A 14-Jul-00 11-Jul-00G14-Jul-00 10-Jun-00MP-3 Audio Player is a stand alone
product that will not be bundled in with
any 2C00 product. The writer will be a
Kitba employee working out of the Kibta
office.
Text released to preflight on 7-14. Bp
2C00
Special
Project
G Fritsche 30-Mar-0016-Mar-00
MSG - Microtower 001 - US (English) A 31-May-00G30-Apr-00MSG covers all Microtower platforms2C00
Microtower
H Walker 21-Apr-0031-Mar-00
MSG - Minitower 001 - US (English) A 31-May-00G30-Apr-002C00
Minitower
18-Apr-0031-Mar-00
My Presario-Learning More
Online Guide
001 - US (English) A 15-May-00 10-Apr-00 10-Apr-00 12-Apr-00 31-May-00G11-Apr-00 16-May-
00
30-Apr-00The My Presario-Learning More Guide
will be in CD format only.
2C00
MT&MC
G Fritsche 10-Apr-0028-Mar-00CD
121 - French Canada (French) A 10-Apr-00 18-May-00 31-May-00G01-May-00 30-Apr-00The My Presario-Learning More Guide
will be in CD format only.
2C00
MT&MC
G Fritsche 10-Apr-0028-Mar-00
161 - Latin America (LAS) A 10-Apr-00 18-May-00 31-May-00G01-May-00 30-Apr-00The My Presario-Learning More Guide
will be in CD format only.
2C00
MT&MC
G Fritsche 10-Apr-0028-Mar-00
201 - Brazil (Portuguese) A 10-Apr-00 18-May-00 31-May-00G01-May-00 30-Apr-00The My Presario-Learning More Guide
will be in CD format only.
2C00
MT&MC
G Fritsche 10-Apr-0028-Mar-00
Part Return Instructions 400125-001001 - US (English) A 10-May-00 31-May-00G22-May-00Updated instructions for returning
defective parts that the customer
replaced by following the appropriate
EURP document.
2C00
MT&MC
A DiGenova P+W
Quick Reference Card RTF 198688 001 - US (English) D 05-May-00 10-May-00 09-May-00 31-May-00G05-May-00 09-May-
00
15-May-00RTF to be graphic only. NO text2C00
Special
Project
K Oliver 03-May-
00
01-May-
00
121 - French Canada (French) A 04-May-00 09-May-00 16-May-00 16-May-00 16-May-00 16-May-00 16-May-00 31-May-00G05-May-00 16-May-
00
15-May-00No text on this card, however the legal
notice will be country specific.
Translations are complete. Writer to
drop in country specific translations on
card.
2C00
Special
Project
K Oliver 03-May-
00
01-May-
00
12/20/00 4:53:21 PM Page 4 of 5
Status: A = Active; C = Cancelled; D = Done; H = On Hold

Status MVB
Date
Comments
Deliverable R
Y
G
Parent
Part
Number
Dash LanguageProgramsProgram
Manager
Second
Review
First
Review
Manager's Summary Report
Search by MVB DateCriteria:
Dates Searched: to
1/1/00 12/31/00
Media
Type
Files to
Pre-flight
Translation
Request
Date
Commit
Date
Actual
Return
Release
To
Review
Review
Complete
Release to
Int'l Docs
drive
Files to
Translation
Preflight
Complete
Target
To Print
Translations
Quick Reference Card RTF 198688 161 - Latin America (LAS) A 04-May-00 10-May-00 16-May-00 16-May-00 16-May-00 16-May-00 16-May-00 31-May-00G 05-May-00 16-May-
00
15-May-00No text on this card, however the legal
notice will be country specific.
Translations are complete. Writer to
drop in country specific translations on
card.
2C00
Special
Project
K Oliver 03-May-
00
01-May-
00
201 - Brazil (Portuguese) A 04-May-00 10-May-00 16-May-00 16-May-00 16-May-00 16-May-00 16-May-00 31-May-00G05-May-00 16-May-
00
15-May-00No text on this card, however the legal
notice will be country specific.
Translations are complete. Writer to
drop in country specific translations on
card.
2C00
Special
Project
K Oliver 03-May-
00
01-May-
00
Quick Restore RTF US/Can C00017 001 - US (English) A 25-Apr-00 12-May-00 31-May-00G06-Apr-00 12-May-
00
30-Apr-00Work order submitted in Feb 1.
Part number is 191792-001
2C00
MT&MC
C Doussan 13-Mar-0006-Mar-00Print
Quick Restore RTF LA/BZ C00018 161 - Latin America (LAS) A 25-Apr-00 31-May-00G06-Apr-00 30-Apr-00Work order submitted in February 1.2C00
MT&MC
C Doussan 13-Mar-0006-Mar-00
Quick Setup Poster 180429 001 - US (English) A 27-Apr-00 30-Apr-00 25-Apr-00 15-May-00 15-Apr-00 20-Apr-00 26-Apr-00 31-May-00G25-Apr-00 26-Apr-99 30-Apr-00There will be 1 Setup Poster for all
Platforms
2C00
MT&MC
G Fritsche 15-Mar-0018-Feb-00
161 - Latin America (LAS) A 27-Apr-00 30-Apr-00 17-May-00 15-May-00 15-May-00 15-May-00 23-May-00 31-May-00G27-Apr-00 23-May-
00
30-Apr-00There will be one setup poster for all
Platforms
2C00
MT&MC
G Fritsche 15-Mar-0018-Feb-00
201 - Brazil (Portuguese) A 27-Apr-00 30-Apr-00 17-May-00 15-May-00 15-May-00 15-May-00 23-May-00 31-May-00G27-Apr-00 23-May-
00
30-Apr-00There will be 1 Setup Poster for all
Platforms
2C00
MT&MC
G Fritsche 15-Mar-0018-Feb-00Print
401 - Canada (English) A 27-Mar-00 30-Apr-00 17-May-00 15-May-00 15-May-00 15-May-00 23-May-00 31-May-00G26-Mar-00 23-May-
00
30-Apr-00There will be 1 setup Poster for all
Platforms
2C00
MT&MC
G Fritsche 15-Mar-0018-Feb-00
Radio Shack Customer
Choice Booklet
190316 001 - US (English) D 09-May-00 30-May-00G09-May-
00
08-May-00COMPLETE!!2C00
MT&MC
M Marsh Print
Radio Shack Shell Label 202130 001 - US (English) D 12-May-00 30-May-00G12-May-00COMPLETE
Corel file is Good. PDF colorspace is
wrong, ok per PM it did not need preflight
anyway. Bp
2C00
MT&MC
M Marsh
Safety & Comfort Flyer 180426 001 - US (English) A 27-Mar-00 31-May-00G27-Mar-00 30-Apr-00DLP is an independent s/w development
not a stop ship issue.
2C00
MT&MC
J Kelly
Service & Support Card 198179 001 - US (English) A 22-May-00 10-May-00 10-May-00 15-May-00 05-May-00 05-May-00 23-May-00 31-May-00G10-May-00 23-May-
00
30-Apr-00This is a Service and Support Card for
our Affinity Partners.
2C00
MT&MC
G Fritsche 28-Apr-0025-Apr-00Print
401 - Canada (English) A 22-May-00 10-May-00 18-May-00 16-May-00 16-May-00 16-May-00 23-May-00 31-May-00G10-May-00 23-May-
00
30-Apr-00This is a Service and Support Card for
our Affinity Partners.
2C00
MT&MC
G Fritsche 28-Apr-0025-Apr-00
Software Choice Flyer
(from 1C00)
162928B 001 - US (English) D 25-Apr-00 31-May-00G25-Apr-00COMPLETE
Using 1C00 Software Choice flyer - no
modifications - for 2C00. Released to
print on 4/24/2000.
Not re-preflighted for this cycle. Bp
2C00
MT&MC
M Marsh
Warranty - BTO 180535 001 - US (English) D 02-May-00 03-May-00 31-May-00G03-May-
00
Caribbean warranty combined with US
and Fr/Ca
2C00
MT&MC
K Oliver 24-Apr-0021-Apr-00
121 - French Canada (French) D 02-May-00 30-May-00G29-Apr-00US, Fr/Ca, and Caribbean combined into
one warranty
05/16/00 - Canceled, will go with 2
warranty's from 1C00
2C00
MT&MC
K Oliver 28-Apr-0021-Apr-00
Warranty (LA/SP & BZ/Port) 127517 161 - Latin America (LAS) A 01-Feb-00 01-Mar-00 18-May-00 08-May-00 08-May-00 19-Nov-99 31-May-00R19-Nov-99 15-May-00GEO reviewing - due 2/1/00
Preflighted revision 162
2C00
MT&MC
K Oliver 09-May-
00
01-May-
00
201 - Brazil (Portuguese) A 01-Feb-00 01-Mar-00 18-May-00 08-May-00 08-May-00 31-May-00R15-May-00GEO reviewing - due 2/1/002C00
MT&MC
K Oliver 09-May-
00
01-May-
00
12/20/00 4:53:21 PM Page 5 of 5
Status: A = Active; C = Cancelled; D = Done; H = On Hold

Here is a list of SME (Subject Matter Experts) to assist you in gathering the technical information you need
for writing the various topics for the Users Manual and the Getting Started Guide. Engineering SMEs can
also assist in getting some lab time for testing those processes that need to be validated. They will
participate in the first and second topic review to determine technical accuracy and completeness. If you
would like to be introduced to an SME or if you are having problems reaching any of the SMEs, please let
the Documentation PM know immediately. The PM can help you schedule these meetings.
The Product Marketing SMEs will assist with the messaging that Compaq wants to convey in their
documentation and will participate in all topic reviews including the final review. Sarah Elkins will have final
signature authority for BTO documentation and Kelly Townsend will have final signature authority for CTO
documents.
As You schedule your meetings, make sure that you include both Engineering SMEs & Product Marketing
SMEs. Also be sure to let the Documentation PM’s know of the meetings.
Here is the list of SME's for your reference:
Engineering Module SME's
Audio/Video -- Greg Young (4-8406) Rm. 6792
Bios – Stan Stanart (8-6767) Rm. 6533
Printers -- Derril Sturgeon (8-6068) Rm.5631
3rd Party SW, Keyboard, Mouse - Roger Hupfauer (4-7449) Rm. 5883
Networks -- Doug Walrath (4-2771) Rm. 6755
Modems -- Bob Valentine (4-2958) Rm. N10102
Fax -- Steve Sheridan (4-1173) Rm. Rm. N9052
Power Supply -- Robert McKay (4-8346) Rm.6749
Memory - Mark Reinke (4-6227) Rm. 6657
Hard Drives -- Michael Jackson (4-5747) Rm.6789
Quick Restore -- Robert Sullivan (4-5488) Rm. 5770
CD/DVD Drive -- Kim Hale (8-8383) Rm.6752
Display/Monitor -- John Frederick (8-0723) Rm.5607
Windows -- Duane Gatten (8-0941) Rm.6534
Internet keyboard -- Tim Solomon (4-5439) Rm.5611
Service & Support -- Cathy Thompson (7-1007) Rm6660A
Speakers – Mark Blanchard (4-4058) Rm. 6669
Graphics – Joe Sillivent (4-8600) Rm. CCA6
Product Marketing SMEs
All BTO -- Sarah Elkins (7-1102) Rm.5587
Hard Drive Storage & CDRW -- Kellie Thomas (7-8646) Rm.5586
Kellie is also handling the CTO ads for box labels.
Platform, system boards, processors -- David Conrad (4-0976) Rm.5587
Audio/Video/Graphics/Speakers -- Steve Gonzalez (8-5537) Rm.5565
3rd Party Software, My Presario, My Way, Software Choice -- Kevin Winert (4-8528) Rm.5555
Internet Keyboard -- Sarah Elkins
Quick Cam, Mouse -- Andrew Krieger (8-6354) Rm.5562
Modems, Networks -- Joe Brod (4-9414) Rm.5581
All CTO -- Kelli Townsend (4-2595) Rm.5589 or Richard Scruggs (8-4528) Rm.5586
Compaq Knowledge Center -- Beverly Davis
Platform Assignments
BMW-2 Gary Stephens (4-8307) Rm.6756
Prowler-2 Perry Kee (8-3390) Rm.6660
Camaro-2 Gary Welch (8-5725) Rm.6662
Elise-2 Obi Agoh (4-7144) Rm.6651
Pipeline Charlie Shaver (8-7453) Rm.6680
Quemao (CKK) Sherry Elrod (4-9236) Rm.5582

United States
COMPAQ
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario Internet PC Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
PRODUCT DESCRIPTION - INDEX PAGE
Model Specific Features
CPU Controls and Lights
Side Access Panel
Internet Keyboard Controls
Rear Connectors
Connector pin assignments
Power Cord Set Requirements
General requirements
1.800.AT.COMPAQ
privacy and legal statement

United States
COMPAQ
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario Internet PC 5000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq utilities options
Diagnostic Error Codes
Troubleshooting without Diagnostics
Checklist for minor problems
Hardware installation
Power
USB
Diskette drive
Hard drive
CD, CD-RW, and DVD drive
Resolving hardware conflicts
1.800.AT.COMPAQ
privacy and legal statement

United States
COMPAQ
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario Internet PC 5000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
ILLUSTRATED PARTS CATALOG - INDEX PAGE
NOTE: The computer serial number should be provided to Compaq whenever
requesting information or ordering spare parts.
Mass storage devices
Cables
Standard & Optional Boards
Fax/modem
Keyboards
Miscellaneous parts
1.800.AT.COMPAQ
privacy and legal statement

United States
COMPAQ
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario Internet PC 5000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
REMOVAL & REPLACEMENT PROCEDURES -
INDEX PAGE
This section provides general service information for Compaq Series Personal Computers. Adherence to the procedures and
precautions described in this section is essential for safe and proper service.
Electrostatic Discharge
Service Considerations
Preparation for Disassembly
Serial Number
Side Access Panel
Graphics Card
Memory Module
Hard drive
Diskette drive
Removing the Upper Front Panel
Removing the CD Storage Door (Lower Front Panel)
Open the CD Storage Door
Optical and Mass Storage Devices
CD, CD-RW and/or DVD drive
Hard Drive
Diskette Drive
Power Supply Assembly
Front I/O Board
System Board and Components
RTC Battery
Microprocessor/Heatsink Assembly

1.800.AT.COMPAQ
privacy and legal statement

United States
COMPAQ
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario Internet PC 5000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
JUMPER & SWITCH INFORMATION - INDEX PAGE
System Board
CD and DVD and CD-RW Drive
Hard Drives
1.800.AT.COMPAQ
privacy and legal statement

United States
COMPAQ
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario Internet PC 5000 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
SPECIFICATIONS - INDEX PAGE
This section provides physical, environmental, and performance specifications for Compaq Series Personal Computers.
CD or DVD and CD-RW
drive
Diskette drive
Fax-modem
Power Supply
Assembly
System
1.800.AT.COMPAQ
privacy and legal statement