Compaq Presario 7360 Manual

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Models: 7360, 7370
Product
Description
Troubleshooting
Illustrated
Parts Catalog
Removal &
Replacement
Procedures
Jumper &
Switch
Information
Specifications
See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.
Click to download ZIP file of complete MSG to hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.
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United States December 31, 2002
NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of
Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names
mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 7300 Series Personal Computers
June 1999
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United States December 31, 2002
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario 7300 Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 7300 Series Personal
Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or loss
of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair
this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.
Locating Additional Information
The following documentation is available to support this product:
■Compaq Presario documentation set
■Introducing Windows 98 Guide
■Service Training Guides
■Compaq Service Advisories and Bulletins
■Compaq QuickFind
■Compaq Service Quick Reference Guide
■Compaq Help Center
privacy and legal statement

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts
Catalog
Home Removal &
Replacement Jumper & Switch Information Specifications
PRODUCT DESCRIPTION - INDEX PAGE
Model Specific Features
CPU Controls and Lights
Keyboard Controls and Lights
Rear Connectors
connector pin
assignments
Power Cord Set
Requirements
general requirements
privacy and legal statement

Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Models and
Features
CPU controls
and lights
Keyboard
controls and
lights
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
Compaq Presario 7300 Series Standard Configuration
U.S. Model Processor Hard Drive CD-ROM Modem
7360 K6-II 500 MHz 10.0-GB 40x PCI 56K
7370 K6-II 533MHz 13.0-GB 40x PCI-56K
privacy and legal statement

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
CPU controls
and lights
Models and
Features
Keyboard
controls and
lights
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
CPU Controls and Lights
1CD Drive Tray
2CD Drive Activity Light
3Diskette Drive
4Diskette Drive Activity Light
5Hard Drive Activity Light
6CD Drive Manual Eject Hole
7CD Drive Eject Button
8Diskette Drive Eject Button
9Standby Button
10 Power Indicator Light
privacy and legal statement

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
CPU rear
connectors
Models and
Features
CPU controls
and lights
Keyboard
controls and
lights
Power cord
set
requirements
PRODUCT DESCRIPTION
CPU Rear Connectors
1Mouse
2Keyboard
3USB Port
4Parallel (printer) Port
5Serial Port
6SVGA Monitor Port
7Audio Line Out
8Audio Line In
9Microphone In
10 Game Port
11 Modem (line)
12 AC Power Connector
13 Voltage Select Switch
14 Modem (phone)
privacy and legal statement

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts
Catalog
Home Removal &
Replacement Jumper & Switch Information Specifications
Power cord
set
requirements
Models and
Features
CPU controls
and lights
Keyboard
controls and
lights
Rear CPU
connectors
PRODUCT DESCRIPTION
Power Cord Set Requirements
The power cord set (flexible cord and wall plug) received with the computer
meets the requirements for use in the country where the computer was
purchased.
Power cord sets for use in other countries must meet the requirements of the
country where you use the computer. For more information on power cord
set requirements, contact your Compaq authorized dealer, reseller, or
service provider.
General Requirements
The requirements listed below are applicable to all countries:
1The length of the power cord set must be at least
6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0
m).
2All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set
will be used.
3The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125
or 250 volts AC, as required by each country's power
system.
4The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector, for mating with appliance inlet
on the Switch Box.
Country-Specific Requirements
Country Accredited Agency
United States UL*
* The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-
15P (15A, 250V) configuration.
privacy and legal statement

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq utilities options
Diagnostic Error Codes
Troubleshooting without Diagnostics
Checklist for minor problems
Hardware installation
Power
USB
Diskette drive
Hard drive
CD drive
Resolving hardware conflicts
privacy and legal statement

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts
Catalog
Home Removal &
Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the
password and allow the computer to be operated.
The location of the Real-time Clock (RTC) battery is shown on the system
board illustration below.
1Complete the preparation for
disassembly.
2Remove the chassis cover .
3Remove the fax/modem board.
4Remove the system board.
5Remove the RTC battery.
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