Compaq Evo N620c Quick start guide

b
Software Guide
Compaq Evo Notebook N620c Series
Document Part Number: 306104-001
January 2003
This guide includes details on power and security settings,
information about optical drives, and instructions for updating
software. In addition, this guide explains how to use the
MultiBoot, Intelligent Manageability, Compaq Diagnostics, and
Computer Setup utilities to set preferences and resolve problems.
306104-001.book Page i Friday, December 13, 2002 1:11 PM

© 2003 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Evo, RomPaq, and SoftPaq are trademarks of
Compaq Information Technologies Group, L.P. in the U.S. and/or other
countries. Microsoft and Windows are trademarks of Microsoft Corporation in
the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of
Intel Corporation in the U.S. and/or other countries. All other product names
mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information is provided “as is” without warranty of any
kind and is subject to change without notice. The warranties for Compaq
products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional
warranty.
Software Guide
First Edition January 2003
Reference Number: N620c
Document Part Number: 306104-001
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Software Guide iii
Contents
1 Software Setup
Initial Software Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Setting Up the Wireless MultiPort. . . . . . . . . . . . . . . 1–2
Installing Optional Applications . . . . . . . . . . . . . . . . 1–3
After Software Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Confirming the Hibernation Setting . . . . . . . . . . . . . 1–5
2 Power
Selecting a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Understanding Standby and Hibernation . . . . . . . . . . . . . 2–2
Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Choosing Standby, Hibernation or Shutdown . . . . . . . . . 2–4
When You Leave Your Work . . . . . . . . . . . . . . . . . . 2–4
When the Power Supply Is Uncertain . . . . . . . . . . . . 2–5
When Using Infrared or Drive Media . . . . . . . . . . . . 2–5
Using the Default Power Settings . . . . . . . . . . . . . . . . . . 2–5
Turning the Notebook On or Off. . . . . . . . . . . . . . . . 2–6
Initiating or Resuming from Hibernation . . . . . . . . . 2–7
Initiating or Resuming from Standby . . . . . . . . . . . . 2–8
Using Emergency Shutdown Procedures . . . . . . . . . 2–9
Setting Power Management Options . . . . . . . . . . . . . . . 2–10
Accessing the Power Options Window . . . . . . . . . . 2–10
Displaying the Power Meter Icon . . . . . . . . . . . . . . 2–10
Setting or Changing a Power Scheme . . . . . . . . . . . 2–11
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iv Software Guide
Contents
Managing Low-Battery Conditions . . . . . . . . . . . . . . . . 2–12
Identifying a Low-Battery Condition . . . . . . . . . . . 2–12
Identifying a Critical Low-Battery Condition . . . . . 2–12
Displaying Battery Charge . . . . . . . . . . . . . . . . . . . 2–12
Resolving Low-Battery Conditions . . . . . . . . . . . . . . . . 2–13
When External Power Is Available . . . . . . . . . . . . . 2–13
When a Charged Battery Pack Is Available . . . . . . 2–13
When No Power Source Is Available . . . . . . . . . . . 2–13
When Notebook Cannot Resume
from Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Charging a Battery Pack . . . . . . . . . . . . . . . . . . . . . 2–15
Obtaining Accurate Charge Information . . . . . . . . . 2–15
Displaying Charge Information on a
Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Displaying Charge Information on the Screen . . . . 2–17
Understanding Battery Calibration . . . . . . . . . . . . . . . . 2–18
Calibrating a Battery Pack. . . . . . . . . . . . . . . . . . . . 2–19
Processor Performance Controls
(Select Models Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Windows XP Processor Controls . . . . . . . . . . . . . . 2–20
Windows 2000 Professional Processor Controls. . . 2–21
3 Security
Security Features Quick Reference . . . . . . . . . . . . . . . . . 3–1
Setting Preferences in Computer Setup . . . . . . . . . . . . . . 3–2
Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Remembering Passwords. . . . . . . . . . . . . . . . . . . . . . 3–2
Using Compaq and Windows Passwords . . . . . . . . . 3–3
Understanding Power-On Passwords. . . . . . . . . . . . . . . . 3–4
Setting Power-On Passwords. . . . . . . . . . . . . . . . . . . 3–4
Entering Power-On Passwords . . . . . . . . . . . . . . . . . 3–5
Understanding Compaq Administrator Passwords . . . . . 3–5
Setting Compaq Administrator Passwords . . . . . . . . 3–6
Entering Compaq Administrator Passwords . . . . . . . 3–6
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Contents
Software Guide v
Understanding DriveLock . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Setting DriveLock Passwords . . . . . . . . . . . . . . . . . . 3–8
Entering Drive Lock Passwords . . . . . . . . . . . . . . . . 3–9
Changing DriveLock Settings . . . . . . . . . . . . . . . . . 3–10
Removing DriveLock Protection. . . . . . . . . . . . . . . 3–11
Disabling a Device. . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Protecting System Information . . . . . . . . . . . . . . . . . . . 3–13
Using Information Management . . . . . . . . . . . . . . . 3–13
Setting System Information Options . . . . . . . . . . . . 3–14
Connecting an Optional Cable Lock . . . . . . . . . . . . . . . 3–15
4 CD and DVD Software
Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Avoiding Hibernation and Standby . . . . . . . . . . . . . . 4–1
Copyright Warning . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Playing CDs with Windows Media Player. . . . . . . . . . . . 4–2
Playing an Audio CD. . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Accessing Windows Media Player Help . . . . . . . . . . 4–3
Playing Video CDs and DVDs with WinDVD . . . . . . . . 4–4
Installing WinDVD . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Understanding DVDs . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Using DVD Region Settings . . . . . . . . . . . . . . . . . . . 4–5
Changing Region Settings . . . . . . . . . . . . . . . . . . . . . 4–6
5 Intelligent Manageability
Understanding Intelligent Manageability. . . . . . . . . . . . . 5–1
Installing Management Agent . . . . . . . . . . . . . . . . . . . . . 5–2
Setting Up Management Agent . . . . . . . . . . . . . . . . . 5–2
Using Fault Management Alerts . . . . . . . . . . . . . . . . . . . 5–3
Identifying Fault Management Alerts . . . . . . . . . . . . 5–3
Setting Fault Management Alert Preferences . . . . . . 5–3
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vi Software Guide
Contents
6 MultiBoot (Advanced Users Only)
Understanding the Default Boot Sequence . . . . . . . . . . . 6–1
Detailing the Default Boot Sequence . . . . . . . . . . . . 6–2
Enabling Devices in Computer Setup . . . . . . . . . . . . . . . 6–3
Understanding MultiBoot Results . . . . . . . . . . . . . . . 6–5
Setting MultiBoot Preferences. . . . . . . . . . . . . . . . . . 6–5
Setting a New Default Boot Sequence . . . . . . . . . . . 6–6
Setting a MultiBoot Express Prompt. . . . . . . . . . . . . 6–7
Entering MultiBoot Express Preferences . . . . . . . . . 6–8
7 Setup and Diagnostic Utilities
Using Computer Setup or Diagnostics. . . . . . . . . . . . . . . 7–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 7–2
Restoring Computer Setup Defaults . . . . . . . . . . . . . 7–3
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 7–4
Selecting from the Security Menu. . . . . . . . . . . . . . . 7–5
Selecting from the Tools Menu . . . . . . . . . . . . . . . . . 7–6
Selecting from the Advanced Menu . . . . . . . . . . . . . 7–7
Using Diagnostics for Windows . . . . . . . . . . . . . . . . . . . 7–9
Installing Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 7–9
Using Configuration Record Scan. . . . . . . . . . . . . . 7–10
Using Diagnostics Scan . . . . . . . . . . . . . . . . . . . . . . 7–11
8 Software Updates and Restorations
Preparing to Update Software . . . . . . . . . . . . . . . . . . . . . 8–1
Obtaining the Support Software CD . . . . . . . . . . . . . 8–2
Accessing Notebook Information . . . . . . . . . . . . . . . 8–2
Downloading Software from the Internet . . . . . . . . . . . . 8–3
Downloading System ROM. . . . . . . . . . . . . . . . . . . . 8–4
Downloading Other SoftPaqs . . . . . . . . . . . . . . . . . . 8–5
Restoring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6
Installing a Retail Version of an Operating System. . . . . 8–7
Index
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Software Guide 1–1
1
Software Setup
Initial Software Setup
The initial setup prompt is displayed on the screen as soon as the
notebook is connected to external power.
Before responding to the initial setup prompt and proceeding
through the online instructions, read the following setup
information:
ÄCAUTION: To ensure that the correct drivers load and to prevent file
corruption or damage to the components during initial setup:
■Do not unplug the notebook from the electrical outlet.
■Do not shut down the notebook.
■Do not remove or insert a drive.
■After you begin the initial software setup, you must complete
the entire process. Setup time varies depending on notebook
configuration.
■If you are prompted to select a language, choose carefully
and keep in mind that languages you do not choose will be
deleted from the system and cannot be restored during initial
setup.
■During the setup process, you must accept the End User
License Agreement to continue.
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1–2 Software Guide
Software Setup
Setting Up the Wireless MultiPort
✎If you ordered your notebook with wireless MultiPort, your
notebook was shipped with the wireless MultiPort module
preinstalled.
Preinstalled Wireless MultiPort Module
The wireless MultiPort is disabled by default. To setup the
wireless MultiPort:
1. Press Fn+F2 to enable the wireless MultiPort and install
preloaded wireless MultiPort drivers.
✎Do not attempt to install wireless MultiPort drivers before the
initial software setup is complete.
2. Install preloaded wireless MultiPort software, according to
the instructions in “Installing Optional Applications” later in
this chapter.
To configure the wireless MultiPort, contact your network
administrator.
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Software Setup
Software Guide 1–3
For instructions on using the wireless MultiPort, refer to the
wireless user documentation included on the Documentation
Library CD shipped with your notebook:
■For a Bluetooth wireless device, refer to:
❏Software Reference Guide (Bluetooth for Windows) or
❏Software Reference Guide (Bluetooth for XP).
■For an 802.11b wireless device, refer to User’s Guide
(Compaq Wireless LAN MultiPort W200).
Installing Optional Applications
You can install third-party applications or preloaded utilities at
any time after initial setup is complete.
■To install a third-party application, refer to the documentation
included with the application.
■To install a preloaded application, select Start > Software
Setup. A setup wizard loads, and a list of applications
is displayed. Select the application you want to install, and
follow the instructions on the screen.
✎To view the descriptions and space requirements of preloaded
Compaq utilities without installing them, select Start > Software
Setup, and, after viewing the utility information, select Cancel.
■To install preloaded wireless MultiPort software, select
Start > Software Setup. A setup wizard loads, and a list of
applications is displayed. Select the application for the
wireless option you ordered with your notebook:
❏For Bluetooth wireless, select Bluetooth MultiPort
Module by Compaq.
❏For 802.11b wireless, select Compaq Wireless LAN
W200 Client Manager.
✎
Do not attempt to install the preloaded MultiPort software before the
MultiPort has been enabled and the drivers have been installed.
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1–4 Software Guide
Software Setup
After Software Setup
■Refer to the Worldwide Telephone Numbers booklet included
with your notebook to contact an authorized dealer, reseller,
or service provider or visit www.compaq.com to:
❏Download the latest software and drivers for your
notebook.
❏Open an online service event with a Compaq support
specialist.
❏Get information about your notebook, including
reference guides, specifications, white papers, part
numbers, and customer advisories.
■Read suggestions for creating a safe and comfortable work
environment. Ergonomic and safety information about the
notebook is provided on this CD in the Safety & Comfort
Guide.
ÅWARNING: To reduce the risk of personal injury, electric shock, fire, or
damage to the equipment:
■Do not disable the power cord grounding plug. It is an important
safety feature.
■Plug the equipment into a grounded (earthed) electrical outlet
that is easily accessible at all times.
■Do not place anything on power cords or cables. Arrange them
so that no one can accidentally step on or trip over them.
■Disconnect power from the equipment by unplugging the power
cord from the electrical outlet.
■Do not pull on a cord or cable. When unplugging from the
electrical outlet, grasp the cord by the plug.
■Make sure that Hibernation, which is enabled by default, has
not been disabled.
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Software Setup
Software Guide 1–5
Confirming the Hibernation Setting
✎Hibernation is an energy-saving feature enabled at the factory that
can be initiated by you or by the system. This feature protects
your notebook by saving all information in RAM (random access
memory) to a hibernation file on the hard drive and shutting down
the notebook. Compaq recommends that you do not disable
hibernation. For more information about using Hibernation, refer
on this CD to the Software Guide, “Power” chapter.
To verify that Hibernation is enabled:
■In Windows 2000 Professional, select Start > Settings >
Control Panel > Power Options icon > Hibernate tab. Make
sure that the Enable Hibernate Support check box is selected.
■In Windows XP, select Start > Control Panel > Performance
and Maintenance icon > Power Options icon > Hibernate tab.
Make sure that the Enable Hibernation check box is selected.
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Software Guide 2–1
2
Power
Selecting a Power Source
The notebook can run on internal power or on external power.
The following table describes the best power sources for common
tasks.
Task Power Source
Work in most software
applications.
■Charged battery pack in the
notebook
■External power supplied through
one of the following devices:
❑AC adapter
❑Optional Port Replicator
❑Optional Aircraft Adapter
❑Optional Automobile Power
Adapter/Charger
Charge or calibrate a battery
pack in the notebook.
External power supplied through:
■AC adapter
■Optional Automobile Power
Adapter/Charger
Install or modify system
software.
Write to a CD.
External power supplied through the
AC adapter.
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2–2 Software Guide
Power
Understanding Standby and Hibernation
Standby and Hibernation are energy-saving features that conserve
power and reduce startup time. They can be initiated by you or
by the system. Refer to “Choosing Standby, Hibernation, or
Shutdown” later in this chapter for details about when to use each
setting.
Standby
Standby reduces power to system components that are not in use.
When Standby is initiated, your work is saved in random access
memory (RAM) and the screen is cleared. When you resume
from Standby, your work returns to the screen where you left off.
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Power
Software Guide 2–3
Hibernation
Hibernation saves your work to a hibernation file on the hard
drive, then shuts down the notebook. When you resume from
Hibernation, your work returns to the screen where you left off. If
a power-on password has been set, the password must be entered
to resume from Hibernation. You can disable Hibernation.
However, if Hibernation is disabled, the system does not
automatically save your work if the notebook reaches a critical
low-battery condition, while power is on or in Standby.
✎In the Power Options window, Hibernation will not be displayed
as an option if it has been disabled. Enable Hibernation in order
to select it in the Power Options window.
ÄCAUTION: If the configuration of the notebook system is changed during
Hibernation, resumption from Hibernation may not be possible. When the
notebook is in Hibernation:
■Do not dock or undock the notebook in a Port Replicator.
■Do not add or remove memory modules.
■Do not insert or remove the hard drive.
■Do not connect or disconnect external devices.
■Do not insert or remove diskettes, CDs, or DVDs.
■Do not insert or remove a CardBus PC Card.
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2–4 Software Guide
Power
Confirming Hibernation Settings
Hibernation is enabled at the factory. To verify that Hibernation is
enabled:
■In Windows 2000 Professional, select Start > Settings >
Control Panel > Power Options icon > Hibernate tab. Make
sure that the Enable Hibernate Support check box is selected.
■In Windows XP, select Start > Control Panel >
Power Options icon > Hibernate tab. Make sure that the
Enable Hibernation check box is selected.
Choosing Standby, Hibernation or
Shutdown
When You Leave Your Work
If you plan to resume shortly: Initiating Standby clears the
screen, uses less power than leaving the notebook on, and your
work returns instantly to the screen when you resume from
Standby. Unless it has been frequently charged and discharged,
a new, fully charged battery pack can support Standby for
several days.
If you plan to resume within 2 weeks: Initiating Hibernation
clears the screen, saves your work to the hard drive, and uses
much less power than Standby. A fully charged battery pack can
support Hibernation indefinitely, or as long as the hard drive
remains in good condition.
If the notebook will be disconnected from external power for
more than 2 weeks: Shutting down the notebook and removing
the battery pack is recommended to extend the life of the battery
pack. For details on battery pack storage, refer on this CD to the
Hardware Guide, “Battery Packs” chapter.
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Power
Software Guide 2–5
When the Power Supply Is Uncertain
Make sure that Hibernation remains enabled, especially if you are
operating the notebook on battery power and do not have access
to an external power supply. If the battery pack fails, Hibernation
saves your work to a hibernation file and shuts down the
notebook.
When Using Infrared or Drive Media
Standby and Hibernation interfere with the use of infrared
communication and drive media.
■If the notebook is in Standby or Hibernation, you cannot
initiate an infrared transmission.
■If Standby or Hibernation is accidentally initiated while
a drive medium (such as a diskette, disk, CD, or DVD)
is in use:
❏Your playback may be interrupted.
❏You may see a warning message: “Putting the computer
into Hibernation or Standby may stop the playback. Do
you want to continue?” Select No.
❏Resume from Hibernation or Standby by sliding the
power switch.
❏Audio and video may resume or you may need to restart
the drive medium.
ÄCAUTION: To prevent possible video and audio degradation and
loss of audio or video playback functionality, do not initiate Standby
or Hibernation while using drive media.
Using the Default Power Settings
The following tables describe the factory power settings on the
notebook. You can change many of these settings according to
your preference. If you want to change the default settings, refer
to “Setting Power Management Options” later in this chapter.
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2–6 Software Guide
Power
Turning the Notebook On or Off
Task Procedure Result
Turn on the
notebook.
Slide the power switch.
✎Sliding the power
switch returns the
notebook to “on”
from any power
mode: Standby,
Hibernation, or
Shutdown.
■Power/standby
light turns on.
■Operating
system loads.
Shut down the
notebook.*
Save your work and close
all open applications. Then:
■In Windows 2000
Professional, select
Start > Shut Down >
What do you want the
computer to do? >
Shut Down, then
select the OK button.
■In Windows XP, select
Start > Turn Off
Computer > Turn Off.
■Power/standby
light turns off.
■Operating
system
shuts down.
■Notebook
turns off.
Turn off the
display if the
notebook
is closed while
power is on.
No action required. Closing the
notebook activates
the display switch,
which turns off the
display.
*If the system is unresponsive and you are unable to shut down the
notebook with these procedures, refer to “Using Emergency
Shutdown Procedures,” later in this chapter.
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Power
Software Guide 2–7
Initiating or Resuming from Hibernation
Task Procedure Result
User-initiated
Hibernation.
With the notebook on, slide
the power switch.
■In Windows 2000
Professional, select
Start > Shut Down >
Hibernate, then select
the OK button.
■In Windows XP, select
Start > Turn Off the
Computer > Hibernate.
(If the Hibernate option
is not displayed, press
the shift key.)
■Power/standby
light turns off.
■Screen clears.
System-initiated
Hibernation
(with
Hibernation
enabled).
✎If the notebook is
attached to AC
power, the system
will not initiate
Hibernation.
✎If the notebook is
running on battery
power, the system
will initiate
Hibernation after
30 minutes of
notebook
inactivity.
✎Power settings
and timeouts can
be changed in the
Power Options
window.
■Power/standby
light turns off.
■Screen clears.
Resume from
user-initiated or
system-initiated
Hibernation.
Slide the power switch. ■Power/standby
light turns on.
■Yo u r w o r k
returns to the
screen.
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2–8 Software Guide
Power
Initiating or Resuming from Standby
Task Procedure Result
User-initiated
Standby.
With the notebook on,
press the Standby button.
■In Windows 2000
Professional, select
Start > Shut Down >
Standby, then select
the OK button.
■In Windows XP, select
Start > Turn Off the
Computer > Standby.
(If the Standby option
is not displayed, press
the shift key.)
■Power/standby
light blinks.
■Screen clears.
System-initiated
Standby. ✎If the notebook is
attached to AC
power, the system
will not initiate
Standby.
✎If the notebook is
running on
batteries, the
system will initiate
Standby after
10 minutes of
notebook
inactivity.
✎Power settings
and timeouts can
be changed in the
Power Options
window.
■Power/standby
light blinks.
■Screen clears.
Resume from
user-initiated or
system-initiated
Standby.
Press the Standby button
or slide the power switch.
■Power/standby
light turns on.
■Yo u r w o r k
returns to the
screen.
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Power
Software Guide 2–9
Using Emergency Shutdown Procedures
If the notebook is unresponsive and you are unable to use normal
Windows shutdown procedures, try the following emergency
procedures:
■Press ctrl+alt+delete.
■Slide and hold the power switch for at least 5 seconds.
■If you are unable to shut down the notebook with the power
switch, disconnect the notebook from external power and
remove the battery pack.
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