Compaq Evo Thin Client t20 User manual

b
Troubleshooting Guide
Compaq Evo Thin Client T20
Part Number: 245305-001
August 2001

© 2001 Compaq Computer Corporation
Compaq, the Compaq logo, and Evo are trademarks of Compaq
Information Technologies Group, L.P.
Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft
Corporation in the United States and other countries.
All other product names mentioned herein may be trademarks of their
respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is”
without warranty of any kind and is subject to change without notice. the
warranties for Compaq products are set forth in the express limited
warranty statements accompanying such products. Nothing herein should
be construed as constituting an additional warranty.
Troubleshooting Guide
First Edition (August 2001)
Part Number: 245305-001

Troubleshooting Guide i
Contents
1 Product Description
Serial Number Location. . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . 1–3
Locating Additional Information. . . . . . . . . . . . . . . . . . . 1–3
2SpareParts
Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
3 Diagnostics and Troubleshooting
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Power-On Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Power-On Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . 3–3
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
4 Rapport Administrative Software and Citrix
MetaFrame
Rapport Administrative Software . . . . . . . . . . . . . . . . . . 4–1
Initial Support Checklist . . . . . . . . . . . . . . . . . . . . . . 4–1
Citrix MetaFrame Troubleshooting . . . . . . . . . . . . . . . . . 4–3
A Specifications
Index

Troubleshooting Guide 1–1
1
Product Description
The Compaq Evo Thin Client T20 is a Windows-based terminal
that connects over a network to a server where all processing and
storage occurs. Because of the nature of the product,
troubleshooting is significantly simpler than on a standard PC.
Compaq Evo Thin Client T20 - Front View

1–2 Troubleshooting Guide
Product Description
Compaq Evo Thin Client T20 - Rear View
This guide provides diagnostic, troubleshooting, and maintenance
information for the Compaq Evo Thin Client T20.
Serial Number Location
The serial number is displayed on the bottom of the unit.

Product Description
Troubleshooting Guide 1–3
Connecting USB Equipment
USB mouse devices and keyboards do not require special drivers
and are considered to be plug and play peripherals. Certain USB
devices such as printers and modems, however, may require
special drivers. For information on requirements for special
drivers, refer to the documentation that is included with the USB
device.
Locating Additional Information
The following documentation is available to support this product:
■The Compaq Evo Thin Client T20 and Compaq T1010
Windows Based Terminals Users Guide, which contains
information about:
❏Evo Thin Client T20 features and management
❏The user interface
■The Compaq Evo Thin Client T20 and Compaq T1010
Windows Based Terminals Adminstrators Guide, which
contains information about:
❏Terminal specifications and installation
❏Physical and network connections, and protocols
supported
❏Firmware upgrades
❏Terminal Security
■Compaq Service Advisories and Bulletins
■Compaq QuickFind

Troubleshooting Guide 2–1
2
Spare Parts
Spare Parts List
The Spare Parts table below provides a listing of the spare parts
available for the Compaq Evo Thin Client T20.
Spare Parts List
Description Spare Part Number
T20 CE 16F/32R Unit 242302-001
T20 NTe 48F/64R Unit 242303-001
T20 NTe 64F/96R Unit 242304-001
T20 NT3 96F/128R Unit 242305-001
Mouse, USB 242306-001
Enhanced Keyboard 242372-xxx
Arabic -171
APD (Asia-Pacific Division) -371
Austrian -011
Belgium -181
BHCSY (Bosnia-Herzegovina,
Croatia, Slovenia, and Yugoslavia) -B41
Brazilian -201
China -AA1
Czech -221

2–2 Troubleshooting Guide
Spare Parts
Enhanced Keyboard (Continued) 242372-xxx
Danish -081
French -051
French Canadian -121
German -041
Greek -151
Hebrew -BB1
Hungarian -211
International -B31
International-European -021
Italian -061
Japanese -191
Korean -AD1
Latin American Spanish -161
Netherlands -331
Norwegian -091
Polish -241
Portuguese -131
Russian -251
Spanish -071
Swedish -101
Swiss -111
Taiwan -AB1
Turkey, F -541
Spare Parts List (Continued)
Description Spare Part Number

Spare Parts
Troubleshooting Guide 2–3
Enhanced Keyboard (Continued)
Turkish -141
UK -031
US -001
Spare Parts List (Continued)
Description Spare Part Number

Troubleshooting Guide 3–1
3
Diagnostics and Troubleshooting
LEDs
Power-On LED
LED Status
Off When the unit is plugged into the wall socket
and the LED is off, the unit is in suspend mode.
Amber Displays during boot sequence or standby
mode. During boot sequence, hardware
initialization is processed and startup tests are
performed on the following:
■Memory size and data path
■OHCI USB
■NAND Flash
✎If one of the tests fails, the unit will
simply stop. No messages are sent to
video.
Green Displays when the startup tests have been
completed and while the unit is on.