Compaq N2400 - TaskSmart - 1 GB RAM Instruction Manual

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TaskSmart N2400
Administration Guide
Second Edition (January 2001)
Part Number 177675-002
Compaq Computer Corporation

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Notice
© 2001 Compaq Computer Corporation
Compaq, the Compaq logo, Compaq Insight Manager, SANworks, SmartStart, ActiveAnswers, SoftPaq
and ROMPaq Registered in U.S. Patent and Trademark Office. TaskSmart, CarePaq, and Tru64 are
trademarks of Compaq Information Technologies Group, L.P. in the United States and other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the
United States and other countries.
Intel, Pentium, and Itanium are trademarks of Intel Corporation in the United States and other countries.
The Open Group and UNIX are trademarks of The Open Group in the United States and other countries.
All other product names mentioned herein may be trademarks of their respective companies. Compaq
shall not be liable for technical or editorial errors or omissions contained herein. The information in this
document is provided “as is” without warranty of any kind and is subject to change without notice. The
warranties for Compaq products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional warranty.
Compaq TaskSmart N2400 Administration Guide
Second Edition (January 2001)
Part Number 177675-002

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Part Number: 177675-002 File Name: a-frnt.doc Last Saved On: 2/12/01 1:46 PM
Contents
About This Guide
Text Conventions........................................................................................................ix
Symbols in Text...........................................................................................................x
Symbols on Equipment................................................................................................x
Important Safety Information.............................................................................xi
Rack Stability ............................................................................................................xii
Getting Help ..............................................................................................................xii
Compaq Technical Support ................................................................................xii
Compaq Website............................................................................................... xiii
Compaq Authorized Reseller............................................................................ xiii
Chapter 1
Initialization
Overview ................................................................................................................. 1-1
Preinitialization: Before You Begin......................................................................... 1-2
Verify That Hardware Installation Is Complete................................................ 1-2
Initialization Methods....................................................................................... 1-2
Collect Information for Initialization................................................................ 1-3
Task 1: Create the Configuration Data Diskette...................................................... 1-4
Task 2: Remove the Front Bezel.............................................................................. 1-6
Task 3: Insert the Configuration Data Diskette into the Server............................... 1-7
Task 4: Connect the Standard Ethernet Cables........................................................ 1-8
Task 5: Power Up the Server................................................................................. 1-10
Task 6: Monitor the Initialization Process............................................................. 1-11
Task 7: Complete the System Configuration......................................................... 1-13
Required Configuration for All Work Environments..................................... 1-13
Required Configuration by Work Environment ............................................. 1-14
Optional Configuration Tasks......................................................................... 1-15

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Chapter 2
Administrative Procedures
Managing Your TaskSmart N2400 Appliance......................................................... 2-1
Microsoft Management Console....................................................................... 2-3
Command Prompt.............................................................................................2-7
LogOff ..............................................................................................................2-8
Restart............................................................................................................... 2-8
Shutdown..........................................................................................................2-9
Enable Drive A: Boot........................................................................................2-9
Readme and Product Information.....................................................................2-9
? (Help)...........................................................................................................2-10
Managing Your TaskSmart N2400 Appliance Using a Web Browser................... 2-11
Power Down and Restart the Appliance ................................................................2-12
Powering Down the TaskSmart N2400 Appliance.........................................2-12
Restarting the TaskSmart N2400 appliance....................................................2-12
Compaq SANworks Virtual Replicator..................................................................2-12
Storage Pooling............................................................................................... 2-13
Virtual Disks................................................................................................... 2-13
Snapshots........................................................................................................2-13
Online Volume Growth...................................................................................2-14
Creating and Scheduling Snapshots.......................................................................2-15
Snapshot Overview.........................................................................................2-15
Creating Snapshots .........................................................................................2-16
Scheduling Snapshots ..................................................................................... 2-27
SWVR Lifeguard Service ......................................................................................2-29
Modify Reserved Pool Space.......................................................................... 2-30
Managing Space Usage with Quotas......................................................................2-32
Chapter 3
Windows File System Administration
Common Internet File System User and Group Management .................................3-1
Domain Compared to Workgroup.....................................................................3-2
Managing Users and Groups Effectively..........................................................3-2
Workgroup Environment..................................................................................3-4
Domain Environment......................................................................................3-15
Windows File System Security....................................................................... 3-55
Integrating Local File System Security into Windows Domain
Environments..................................................................................................3-69
CIFS Shares ...........................................................................................................3-70
Setting Up a Share ..........................................................................................3-70
Windows Explorer..........................................................................................3-84
Administrative Compared to Standard Shares................................................ 3-88
Planning for Compatibility Between CIFS and NFS ...................................... 3-88

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Chapter 4
Integrating UNIX into Windows NT
Microsoft Services for UNIX .................................................................................. 4-1
Network File System........................................................................................ 4-3
Authentication .................................................................................................. 4-5
Server for NFS.................................................................................................. 4-6
User Name Mapping......................................................................................... 4-9
Mortice Kern Systems Toolkit........................................................................ 4-29
NFS File Exporting Using SFU............................................................................. 4-29
Procedure for NFS Exporting......................................................................... 4-29
Testing NFS.................................................................................................... 4-29
Client Groups.................................................................................................. 4-30
File Locking.................................................................................................... 4-31
Auditing.......................................................................................................... 4-32
Command Line Capabilities........................................................................... 4-32
Chapter 5
Remote Administration
Remote Administration............................................................................................ 5-1
Telnet Server .................................................................................................... 5-2
Remote Shell Daemon...................................................................................... 5-3
Remote Insight Lights-Out Edition Board........................................................ 5-4
Web User Interface........................................................................................... 5-8
Compaq Insight Manager ................................................................................. 5-9
Enterprise Management Applications............................................................. 5-12
Installing the Management Software—On the Client Machine...................... 5-15
Chapter 6
Advanced Administrative Procedures
Storage Management............................................................................................... 6-2
Drive Arrays and Smart Array Controllers.............................................................. 6-4
Array Configuration Utility.............................................................................. 6-4
Array Controllers.............................................................................................. 6-6
Managing Drive Arrays Using ACU................................................................ 6-7
Creating Logical Drives from Arrays............................................................. 6-12
SANworks Virtual Replicator................................................................................ 6-14
Creating Pools Using SWVR.......................................................................... 6-14
Creating Virtual Disks from Pools ................................................................. 6-17
Deleting Virtual Disks and Pools ................................................................... 6-19
Online Volume Growth .................................................................................. 6-21
Moving Drives....................................................................................................... 6-26

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Advanced Administrative Procedures
continued
Replacing a Failed Drive and Using Spares........................................................... 6-27
Hard Drive LED Indicators............................................................................. 6-28
Replacing Failed Hard Drive Process.............................................................6-31
Using Spare Drives.........................................................................................6-32
Compromised Fault Tolerance........................................................................6-33
Moving Arrays.......................................................................................................6-34
Capacity Expansion................................................................................................6-35
Ethernet Teaming Features and Procedures........................................................... 6-37
Compaq Network Teaming and Configuration Utility ...................................6-37
NIC Teaming Troubleshooting.......................................................................6-56
Using Uninterruptible Power Supplies................................................................... 6-58
Password Synchronization.....................................................................................6-59
Implementation............................................................................................... 6-60
Requirements.................................................................................................. 6-60
Password Synchronization—Advanced Settings............................................6-61
Installation Procedure ..................................................................................... 6-62
Password Synchronization—Default..............................................................6-63
Appendix A
Backup Utility Management
Sizing Tools ............................................................................................................ A-2
Developing a Backup Solution................................................................................ A-2
Types of Tape Solutions .................................................................................. A-3
Tape Device Connection Methods................................................................... A-3
Backup Software Vendors ............................................................................... A-5
Backup Best Practices............................................................................................. A-6
Appendix B
RAID Levels
Distributed Data Guarding.......................................................................................B-1
Drive Mirroring........................................................................................................B-3

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Appendix C
Troubleshooting
Initial Troubleshooting Checklist ............................................................................C-2
Hard Drive Problems...............................................................................................C-2
Hot-Plug Drive Replacement Guidelines .........................................................C-4
Unsafe Hot-Plug Drive Replacement Precautions............................................C-5
Predictive Failure Alert ....................................................................................C-6
SCSI Device Problems ............................................................................................C-8
TaskSmart N2400 Server Troubleshooting..............................................................C-8
Software and Firmware Diagnostic Tools ...............................................................C-9
Default Configuration.....................................................................................C-10
Running Compaq Utilities..............................................................................C-12
Diagnostics Software......................................................................................C-14
Array Diagnostic Utility.................................................................................C-18
Integrated Management Log...........................................................................C-19
Rapid Error Recovery.....................................................................................C-21
Automatic Server Recovery-2 ........................................................................C-22
ROMPaq Error Recovery Options..................................................................C-29
ROMPaq Disaster Recovery...........................................................................C-29
SFU Troubleshooting.............................................................................................C-31
Stopping and Starting NFS File Service................................................................C-37
Network Interface Controller Troubleshooting......................................................C-38
The NIC Cannot Connect to the Network ......................................................C-38
Other Common Network Interface Controller Problems and Solutions.........C-44
Remote Insight Lights-Out Edition Board Troubleshooting..................................C-46
Resetting the Remote Insight Lights-Out Edition Board................................C-46
Troubleshooting Logon Problems ..................................................................C-47
Troubleshooting Alert and Trap Problems .....................................................C-50
Miscellaneous Remote Insight Lights-Out Edition Board Troubleshooting...C-51
QuickRestore.........................................................................................................C-52
TaskSmart N2400 Appliance Verification .....................................................C-52
QuickRestore Options.....................................................................................C-52
Selecting the Full Menu Option......................................................................C-53
QuickRestore Menu Option............................................................................C-54
Full Restore Menu Option..............................................................................C-55
Post QuickRestore and Automated Setup.......................................................C-56
Post QuickRestore Additional Setup ..............................................................C-57
Miscellaneous Troubleshooting.............................................................................C-58
Incorrect ROM................................................................................................C-58
System Event Log...........................................................................................C-58
External Storage System.................................................................................C-58
Compaq Insight Manager ...............................................................................C-59

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Appendix D
Regulatory Compliance Notices
Regulatory Compliance Identification Numbers..................................................... D-1
Federal Communications Commission Notice........................................................ D-1
Class A Equipment .......................................................................................... D-2
Class B Equipment........................................................................................... D-2
Modifications................................................................................................... D-3
Cables .............................................................................................................. D-3
Canadian Notice (Avis Canadien)........................................................................... D-4
Class A Equipment .......................................................................................... D-4
Class B Equipment........................................................................................... D-4
Mouse Compliance Statement................................................................................. D-4
European Union Notice........................................................................................... D-5
Japanese Notice....................................................................................................... D-5
Taiwanese Notice.................................................................................................... D-5
Laser Devices.......................................................................................................... D-6
Laser Safety Warnings..................................................................................... D-6
Compliance with CDRH Regulations.............................................................. D-6
Compliance with International Regulations..................................................... D-6
Laser Product Label......................................................................................... D-7
Laser Information ............................................................................................ D-7
Battery Replacement Notice ................................................................................... D-8
Appendix E
Electrostatic Discharge
Grounding Methods .................................................................................................E-2
Index

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About This Guide
This guide is designed to be used as a reference for installation, operation,
troubleshooting, and future upgrades for the Compaq TaskSmart™ N2400
appliance.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between
two keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase.
FILENAMES File names appear in uppercase italics.
Menu Options, Command
Names, Dialog Box Names These elements appear in initial capital bold letters.
COMMANDS,
DIRECTORY NAMES, and
DRIVE NAMES
These elements appear in uppercase.
Directory or File Paths These elements appear in italics.
Type When you are instructed to type information, type
the information without pressing the Enter key.
Enter When you are instructed to enter information, type
the information and then press the Enter key.

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Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous
conditions may exist.
This symbol, in conjunction with any of the following symbols, indicates
the presence of a potential hazard. The potential for injury exists if
warnings are not observed. Consult your documentation for specific
details.
This symbol indicates the presence of hazardous energy circuits or electric
shock hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not
open this enclosure. Refer all maintenance, upgrades, and servicing to
qualified personnel.
This symbol indicates the presence of electric shock hazards. The area
contains no user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do
not open this enclosure.

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This symbol on an RJ-45 receptacle indicates a network interface
connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the
equipment, do not plug telephone or telecommunications connectors into
this receptacle.
This symbol indicates the presence of a hot surface or hot component. If
this surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the
surface to cool before touching.
These symbols, on power supplies or systems, indicate that
the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock,
remove all power cords to completely disconnect power from
the system.
Weight in kg
Weight in lb
This symbol indicates that the component exceeds the recommended
weight for one individual to safely handle.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety requirements and
guidelines for manual material handling.
Important Safety Information
Before installing this product, read the Important Safety Information document
provided.

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Rack Stability
WARNING: To reduce the risk of personal injury or damage to the equipment,
be sure that:
■The leveling jacks are extended to the floor.
■The full weight of the rack rests on the leveling jacks.
■The stabilizing feet are secured to the rack if it is a single-rack installation.
■The racks are coupled together in multiple-rack installations.
■Only one component is extended at a time. A rack may become unstable if
more than one component is extended for any reason.
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Technical Support
You are entitled to free hardware technical telephone support for your product
for as long you own the product. A technical support specialist will help you
diagnose the problem or guide you to the next step in the warranty process.
In North America, call the Compaq Technical Support Phone Center at
1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week.
For continuous quality improvement, calls may be recorded or monitored.
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for worldwide Technical Support Phone Centers
are listed on the Compaq website. Access the Compaq website by logging on
to the Internet at
http://www.compaq.com
Be sure to have the following information available before you call Compaq:
■Technical support registration number (if applicable)
■Product serial numbers
■Product model names and numbers
■Applicable error messages

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■Add-on boards or hardware
■Third-party hardware or software
■Operating system type and revision level
■Detailed, specific questions
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and flash ROM images. You can access the Compaq website by
logging on to the Internet at
http://www.compaq.com
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■In the United States, call 1-800-345-1518.
■In Canada, call 1-800-263-5868.
■Elsewhere, see the Compaq website for locations and telephone
numbers.

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Chapter 1
Initialization
The Compaq TaskSmart™ N2400 appliance can be used in many types of
computing environments, from basic Microsoft Windows NT workgroups to
complicated Windows NT/UNIX multiprotocol domains that rely on domain
controllers and Network Information Service (NIS). This chapter provides
information about how to initialize the TaskSmart N2400 appliance.
Before completing the tasks in this chapter, verify that both the server and
storage enclosure are installed in the rack, and that all cables and cords are
connected. It is also necessary to collect certain information required during
the initialization process.
Overview
The procedures for setting up your TaskSmart N2400 appliance are outlined in
the following sections:
■Preinitialization: Before You Begin
■Task 1: Create the Configuration Data Diskette
■Task 2: Remove the Front Bezel
■Task 3: Insert the Configuration Data Diskette into the Server
■Task 4: Connect the Standard Ethernet Cables
■Task 5: Power Up the Server
■Task 6: Monitor the Initialization Process
■Task 7: Complete the System Configuration

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Preinitialization: Before You Begin
Verify That Hardware Installation Is Complete
Before beginning the installation process, verify that the server and storage
enclosure are completely installed in the rack and that all cables and cords are
connected. A keyboard, monitor, and mouse must also be connected to the
server.
IMPORTANT: If you need assistance with rack installation or hardware connections, refer
to the Rack Installation and Connection card included in the shipping carton.
Initialization Methods
There are two methods for initializing the TaskSmart N2400 appliance:
■Using the Configuration Utility CD provided with the appliance to
create a configuration data diskette
■Using a predetermined configuration data diskette provided by your
company
IMPORTANT: If you are using a predetermined data diskette provided by your company,
proceed to “Task 2: Remove the Front Bezel” later in this chapter.

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Collect Information for Initialization
Collect the general information required to initialize the server for both
dynamic host configuration protocols (DHCP) and non-DHCP configurations.
You will be asked for this information during initialization. Become familiar
with this information before attempting to initialize and configure the server.
Part A: To be completed for DHCP and non-DHCP configurations
Server Host Name:
Remote Insight Board
Name: Remote Insight Board Default User: Password:
Part B: To be completed for non-DHCP configurations only
DNS Servers IP Address
1
2
3
Port* IP Address
Eth 0 Subnet Mask
Eth 1
Eth 2
Eth 3
Eth 4
Remote Insight Board
Eth
*The TaskSmart N2400 appliance has five Ethernet ports available for network connectivity. It is
recommended that the four-port network interface controller (NIC) board be used for file services before
using the NIC (Eth 0) port on the system board. Do not configure ports that will not be used. Each
Ethernet port must be configured with a separate subnet.
Note: If NIC teaming is to be implemented, determine which ports will be teamed. Configure these
Ethernet ports for DHCP protocol. For more information refer to the Ethernet teaming features and
procedures section of Chapter 6, “Advanced Administrative Procedures,” in the administration guide.
Part C: SNMP Information (optional)
Trap Destination (IP Address) Manager Client
Management Traps Community String
System Management Community String

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Task 1: Create the Configuration
Data Diskette
The TaskSmart N2400 appliance includes a Configuration Utility CD that can
run on any Windows-based PC. The CD is designed to be graphical and
easy-to-use, and to assist you in populating information necessary for
initialization.
The following items are required to complete this task:
■Windows-based PC with CD-ROM and diskette drives
■Keyboard, monitor, and mouse
■TaskSmart Configuration Utility CD
■Configuration data diskette
The following steps provide instructions on how to create the configuration
data diskette:
1. Power up the Windows-based PC and wait until the operating system
has completely loaded.
2. Insert the configuration data diskette into the diskette drive.
Figure 1-1. Inserting the configuration data diskette into the diskette drive
of a PC

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3. Insert the Configuration Utility CD into the CD-ROM drive.
Figure 1-2. Inserting the Configuration Utility CD into the CD-ROM drive
of a PC
NOTE: The TaskSmart Configuration Utility CD automatically runs a wizard-style
interface that prompts you to enter the appropriate information.
4. The TaskSmart Configuration Utility CD automatically runs a
wizard-style interface. To run the interface manually, click Start
StartStart
Start,and
then Run
RunRun
Run on the Windows taskbar, and then type the following:
{CD ROM drive}:\setup.exe.
5. Click N2400 in the Compaq Network Attached Storage Server section.
6. Follow the instructions on the screen to input the correct information.
7. Verify that your information is correct when the Configuration Review
screen is displayed.
8. Click the diskette icon to save the network information to the
configuration data diskette.
9. The Configuration File Output Results screen is displayed when the
information is successfully saved to the diskette.
10. Click the Finish icon to exit the TaskSmart Configuration Utility.
11. Remove the configuration data diskette and the Configuration Utility
CD from the diskette and CD-ROM drives and store in a secure
location.

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Task 2: Remove the Front Bezel
Figure 1-3 illustrates removing the front bezel from the server:
1. Press the latches on both the left and right sides of the front bezel  .
2. Pull the front bezel out, and then upward from the front panel  .
3. Remove the STOP! sticker covering the power button on the front bezel.
2
1
1
Figure 1-3. Removing the front bezel

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Task 3: Insert the Configuration Data
Diskette into the Server
Remove the STOP! sticker covering the power button on the front of the
server. Insert the configuration data diskette into the diskette drive of the
server, as shown in Figure 1-4.
Figure 1-4. Inserting the configuration data diskette into the diskette drive of
the appliance