Comtrol RocketModem III Manual

Hardware Installation 1
Hardware Installation
Use this document to install the RocketModem III hardware and locate the
software and documentation that you may need to install the device driver. The
blue hyperlinks will access the file you select based on the media type.
Note: If you are reading this file from the CD, the files are retrieved from the CD.
If you are reading this file from the web/ftp site, the latest files from the ftp
site are retrieved.
Product Overview
RocketModem III family is a Universal PCI V.90 Data/Fax/Voice multi-modem
board, which is Hayes®compatible and supports installation in 3.3V and 5V bus
system. The RocketModem III is available with four or eight RJ11 modem ports
that can operate at speeds up to 56 Kbps and uses on-board user upgradeable
firmware.
RocketModem III features include:
• Ring Indicator (RI) status is included on all modem ports
• Individual software controlled modem reset capability
•Speaker
• Upgradeable firmware that will support V.92 standard when it is available.
Firmware Upgrade utilities will also be available for Linux and Microsoft
operating systems.
The RocketModem III
is also available as a
4-port version.

Hardware Installation 2
Before Installing the Hardware
Before Installing the Hardware
You should locate and unpackage the driver for your operating system before
installing the hardware. You may want to also review or print the software
installation and configuration document for the operating system.
Locating Software The following software is available for the RocketModem III. The hyperlinks will
take you to the root of the directory (CD or ftp site) that contains the software.
Optionally, you can locate all software using http://support.comtrol.com/
download.asp.
•Diagnostic
Note: For information about creating a bootable diagnostic diskette, see Using
the Diagnostics on Page 6.
• Firmware Upgrade Utility:
- Linux systems ftp://ftp.comtrol.com/RModem/Firmware_RM3/Install_Util/Linux
- Microsoft systems ftp://ftp.comtrol.com/RModem/Firmware_RM3/Install_Util/
Microsoft
Note: If these hyperlinks return with an error message, that means that a
firmware upgrade for V.92 has not been released at this time.
•Linux:
-Device driver
-LCOM Utility
•Windows XP:
-Device driver
-Test Utilities
• Windows 2000:
-Device driver
-Test Utilities
•Windows NT:
-Device driver with utilities
Locating
Documentation
The following documents are available for the RocketModem III. The hyperlinks
will open the selected document. Optionally, you can locate all RocketModem III
documentation using http://support.comtrol.com/download.asp.
•AT Command Set
•Linux:
-Installation document
-Using MiniCom
•Windows XP:
-Installation document
-RRAS Overview
•Windows 2000: Installation document
•Windows NT: Installation document

Hardware Installation 3
Utilizing V.90 Technology
Utilizing V.90
Technology
All V.90 modems are analog line devices. The following figure shows when you can
and cannot achieve 56 Kbps.
• V.90 modems can receive data at rates up to 56 Kbps, provided the data is
being transmitted by a digital modem on a digital (e.g., T1 or ISDN) line.
• V.90 modems can send data over analog (twisted pair) phone lines at a
maximum rate of 33.6 Kbps—even if communicating with other V.90 modems.
• The actual data rate achieved depends on the age and condition of the analog
phone lines, and may be lower than 33.6 Kbps.
Installing the RocketModem III
Use the following procedures to install a single RocketModem III.
European
Installations: Before
Hardware
Installation
Before installing this board, ensure that the power drawn by this board, together
with the host and any auxiliary boards drawing power from the host, is within the
rating of the host power supply. Equipment must be installed such that, with the
exception of connections to the host, the clearance and creepage distances shown
in the following table are maintained between the board and other assemblies that
use or generate the voltages shown in the table. The larger distances shown in
(brackets) apply where the local environment within the host is subject to
conductive pollution or dry non-conductive pollution which could become
conductive due to condensation (Pollution Degree 3 environments). Failure to
maintain these minimum distances would invalidate the approval.
Note: Obtain advice from a telecommunications safety engineer for a host or other
expansion boards fitted in the host using or generating voltages greater than
300 V (rms or dc).
Digital
Server
V.90
Server
V.90
User
Telc o
Office
Telc o
Office
Analog
Telc o
Office
Digital Telephone Network
Lines
Digital
Line
56K
33.6K33.6K
33.6K
DataData
RateRate
Caution
Minimum Clearance Creepage Voltage
2.0 mm 2.4 (3.8) mm Up to 50 Vrms or Vdc
2.6 mm 3.0 (4.8) mm Up to 125 Vrms or Vdc
4.0 mm 5.0 (8.0) mm Up to 250 Vrms or Vdc
4.0 mm 6.4 (10.0) mm Up to 300 Vrms or Vdc

Hardware Installation 4
Safety Notices
Safety Notices Installation of inside wire may bring you close to electrical wire, conduit,
terminals and other electrical facilities. Extreme caution must be used to avoid
electrical shock from such facilities. Avoid contact with electrical current by
following these guidelines:
• Use tools with insulated handles.
• Do not place telephone wiring or connections in any conduit, outlet or junction
box containing electrical wiring.
Note: Do not work on your telephone wiring at all if you wear a pacemaker.
Telephone lines carry electrical current.
• Telephone wiring must be at least 6 feet from bare power wiring or lightning
rods and associated wires, and at least 6 inches from other wire (antenna
wires, doorbell wires, wires from transformers to neon signs), steam or hot
water pipes, and heating ducts.
• Before working with existing inside wiring, check all electrical outlets for a
square telephone dial light transformer and unplug it from the electrical
outlet. Failure to unplug all telephone transformers can cause electrical shock.
• Do not place a jack where it would allow a person to use the telephone while in
a bathtub, shower, swimming pool, or similar hazardous location.
• Protectors and grounding wire placed by the service provider must not be
connected to, removed, or modified by the customer.
Do not touch telephone wiring during lightning!
Installing the
Hardware
Use this procedure to install the RocketModem III.
1. Extract the appropriate driver for your operating system and if desired, print
the installation document. See Before Installing the Hardware on Page 2, if
you need the driver and documentation.
2. Review the information discussed in Safety Notices on Page 4 and FCC Notices
on Page 8.
3. Turn your computer off and remove the system unit cover.
Note: For best results we recommend installing RocketModem III boards one
at a time, to simplify the configuration process.
4. Select an available Universal PCI slot and remove the slot cover.
5. Insert the RocketModem III in the expansion slot making sure that it is seated
securely.
Note: The RocketModem III is a full length card. Do not remove the support
bracket during installation. Deformation of the card due to bracket
removal is not covered by the warranty.
6. Re-install the expansion slot cover screw.
Note: When powered up, the RocketModem III generates significant heat.
After you install and configure the RocketModem III, make sure the
system cover is closed and the ventilation fan is unobstructed. If you
install more than one RocketModem III, you may want to add an
additional internal cooling fan.
Caution

Hardware Installation 5
Using RocketModem III Features
7. Connect standard RJ11 (telephone) cables between the
RocketModem III ports and the phone line jacks. See Modem Cables
on Page 10 if you need information about the RJ11 pinouts.
The modem ports on the RocketModem III mounting bracket are
numbered as shown in the illustration at right. The port on the “top”
edge of the board is modem Line 1, and the port at the “bottom” edge
of the board, nearest the bus connector, is Line 8.
8. Power up the computer, and install and configure the device driver
for your operating system using the software installation and
configuration document for your operating system (Locating
Documentation on Page 2).
After you have successfully installed one RocketModem III, you can
install additional RocketModem III boards by repeating this process.
Using RocketModem III Features
The following subsections discuss using:
• The speaker
•CallerID
•Voicemode
• Firmware V.92 upgrade
Note: See the software installation documentation for your operating system to
reset modems.
Using the Speaker The RocketModem III includes a speaker, which enables you to listen to the call in
progress and helps you determine the state of the phone line and the modem. This
speaker is shared by all modems on the board and can be controlled for individual
modems by use of AT commands.
The following table lists some of the more commonly used speaker-related AT
commands. For a complete list, see the AT Commands Reference Manual1.
1
2
3
4
5
6
7
8
AT Command Usage
L
ATL(0, 1, 2, 3). Enter the ATLncommand to set the modem
speaker volume, where 0 is the lowest level and 3 is the
highest level.
This value is written to S22 bits 0 and 1.
M
ATM(0, 1, 2, 3). Enter the ATMncommand to set the modem
speaker mode. This value is written to S22 bits 2 and 3. Valid
values are:
•M0 - Speaker always off
•M1 - Speaker on when making call but off when receiving
carrier
•M2 - Speaker always on
•M3 - Speaker off when making call but on when answering
&V Enter AT&V to display the contents of the S-Registers and check
the state of the Land Mregisters.
1. See the Conexant AT Commands for SmartSCM, SmartACF, and SmartACFL
Modems Reference Manual (document number: 100722A).

Hardware Installation 6
Using Caller ID
Using Caller ID The RocketModem III supports the use of Caller ID services through use of the
+VCID and +VRID commands.
To enable formatted caller ID, use at+vcid=1. Detailed information, see Page 3-2 of
the AT Commands Reference Manual1.
To enable formatted retrieval of the last caller information, use at+vrid=0. Detailed
information, see Page 3-3 of the AT Commands Reference Manual1.
Additional information for these commands can also be located in Table 6-1: Voice
Commands and Table 6-6: Events Detectable in the Voice Mode per V.253 of the AT
Commands Reference Manual1.
Using Voice Mode After being put into voice mode, characters entered from the telephone set are
passed on the application. Enable voice mode using this command: at+fclass=8.
V.92 Firmware
Upgrades
Use the URLs listed Locating Software on Page 2 to locate the Firmware Upgrade
Utility for your operating system.
Resetting the
Modems
See the software installation document (Locating Documentation on Page 2) for
your operating system to reset a modem port or ports.
Using the Diagnostics
The diagnostic file and an application that runs on Microsoft operating systems is
used to create a bootable diskette. Both files are available on the CD shipped with
the RocketModem III. The diagnostic can be built using the CD menu system or
you can execute RModem/Diag/Rawrite.exe directly from the Comtrol CD.
Note: The application requires you to enter the disk image source file name. The
source file name is 1800055X.i; where Xrepresents the revision letter of the
diagnostic.
Running the
Diagnostics
After creating a bootable diskette, use the following procedure to run the
hardware diagnostics:
1. If the machine is on, power down the machine.
2. Insert the diagnostic diskette you created in the floppy drive and power up the
machine.
3. When the title screen displays, press any key to start the diagnostic.
4. Press any key to continue at the Please Note screen.
5. At the RocketModem ISA TYPE SELECTION screen, select the letter that
corresponds to any installed RocketModem/ISA boards or select Cif there are
no RocketModem/ISA boards installed, and Enter.
6. If the list of installed boards is correct, press Yand Enter. If the information is
not correct, press Nand Enter to restart the diagnostic.
Note: The diagnostic resets and re-initializes all modems. If your model uses
downloadable firmware, the diagnostic also queries the firmware load
status. If the firmware has not been loaded, it is downloaded
automatically. If the firmware has been loaded, you are asked to select Y
to reload the firmware or Nto continue without reloading the firmware.
7. After initialization completes, an option box displays at the bottom of the
screen:
– Dto run the Diagnostic
– Tfor Terminal Mode at @ 9600 bits/sec

Hardware Installation 7
Terminal Mode
– Mfor Terminal Mode at @ maximum bits/sec
– Qto QUIT
8. Select Dto test the serial I/O, IRQ and telephone type. If you have more than
one board installed, the diagnostic repeats until all boards have been tested.
Progress messages are displayed on the left bottom of the screen.
Note: See Terminal Mode on Page 7 for information about using the Tand M
options.
9. When prompted by the diagnostic, press any key to continue.
10. After reviewing the TEST SUMMARY, press any key to continue. The
diagnostic resets all modems and re-initializes all RocketModem boards.
11. To run additional tests, press Yand Enter to restart the diagnostic at Step 4 or
Nand Enter to quit.
12. If you select N, remove the diagnostic diskette from the drive, then press the
space bar or Enter key to boot the system.
Note: Do NOT use the CTRL-ALT-DEL reboot command,may result in
CMOS errors on some systems.
Terminal Mode If you select either the Tor MTerminal Mode option while running the diagnostic,
the diagnostic starts a simple terminal emulation program.
•TheToption selects terminal mode at 9600 baud.
•TheMoption selects terminal mode at the maximum baud rate supported by
your RocketModem model.
If necessary, use the previous discussion to start the diagnostic (Steps 1 through
7). If there is more than one RocketModem installed, you are asked to select a
board.
1. When the Modem Terminal Menu appears, select the number and press Enter
that corresponds to the port you want to test with AT commands or select one
of the following (and Enter):
•Hfor help with AT commands
•Rto reset a single modem
•Tto reset all modems on the selected board
•Xto exit
2. Type AT commands to communicate with the modem.
3. When you are done, press Esc to return to Step 1.
Testing Two Modem
Ports
You can use this procedure to test two modem ports. This example requires that
phone lines be connected to both Ports 1 and 2.
1. Select Port 1.
2. Enter AT&F0 to initialize the modem to factory default parameters.
3. Enter ATS0=1 to direct the modem to answer the phone on the first ring.
4. Press Esc to return to the port menu.
5. Select Port 2.
6. Enter AT&F0 to initialize the second modem.
7. Enter ATDxxx xxxx (where xxx xxxx is the phone number of the line connected
to the first modem).
Watch and wait. The Port 2 modem should dial the Port 1 modem and you
should eventually see the CONNECT message.
8. Press Esc.

Hardware Installation 8
FCC Notices
9. Select Port 1. You should see RING and CONNECT messages.
10. Any keys you press while looking at Port 1 display when you look at Port 2.
Likewise, any keys you press while looking at Port 2 display when you return
to the Port 1 display.
11. To exit, on either of the ports enter the escape sequence +++. This enables you
to enter ATH to hang up, or any other valid AT command string.
If you do not hang up, you can return to the still-active connection by entering
ATO.
12. To exit terminal mode and return to the port menu, press Esc.
FCC Notices
Radio Frequency
Interference (RFI)
(FCC 15.105)
This board has been tested and found to comply with the limits for Class A digital
devices pursuant to Part 15 of the Federal Communications Commission rules.
The RocketModem III generates, uses, and can radiate radio frequency energy,
and if not installed and used in accordance with this board, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try and
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Labeling
Requirements (FCC
15.19)
The RocketModem III complies with part 15 of FCC rules. Operation is subject to
the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including interference that
may cause undesired operation.
Modifications (FCC
15.21)
Changes or modifications to this equipment not expressly approved by Comtrol
Corporation may void the user's authority to operate this equipment.
Cables (FCC 15.27) This equipment is certified for Class A operation when used with unshielded
cables.
FCC Part 68 Notice 1. This equipment complies with Part 68 of FCC rules. On the bottom panel of
the unit is a label containing the FCC registration number, ringer equivalence
number, and the USOC jack code.
2. The RocketModem III uses FCC compliant modular plugs, it is designed to be
connected to the telephone network or premises wiring using a compatible
modular jack which is FCC Part 68 compliant.
3. If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But, if advance notice is not practical, the telephone

Hardware Installation 9
RocketModem III - Canada
company will notify you as soon as possible. Also you will be advised of your
right to file a complaint with the FCC, if you believe it is necessary.
4. The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment. If
this happens, the telephone company will provide advance notice in order for
you to make necessary modifications in order to maintain uninterrupted
service.
5. If the equipment is causing harm to the network, the telephone company may
request you to remove the equipment from the network until the problem is
resolved. If so, contact Comtrol Corporation at 651-631-7654.
6. No repairs are to be made by you. Repairs are to be made only by Comtrol or
its licensees. Unauthorized repairs void the warranty and the registration.
7. This equipment may not be used for public coin phone service provided by the
Telephone Company. Connection to Party Line Service is subject to state
tariffs. (Contact the state public utility commission, public service commission,
or corporation commission for information.)
8. The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device, including fax machines, to
send any message unless such message clearly contains in a margin at the top
or bottom of each transmitted page or on the first page of the transmission, the
date and time it is sent, an identification of the business or other entity, or
other individual sending the message, and the telephone number of the
sending machine or of such business, other entity, or individual. (The
telephone number provided may not be a 900 number or any other number for
which charges exceed local or long-distance transmission charges.) In order to
program this information into your fax software, you should refer to the
manual of the Fax software being used.
RocketModem III - Canada
The RocketModem III connects directly to off-premises Common Carrier facilities
using the standard two-wire telephone connection. In some cases, the building’s
inside wiring associated with a single line individual server may be extended by
means of a certified connector assembly (telephone extension card).
NOTICE: The Industry Canada label identifies certified equipment. This
certification means the equipment meets telecommunications network protective,
operational, and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.
Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority or
electrician, as appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device
Caution

Hardware Installation 10
External Wiring
provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface may consist of
any combination of devices, subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
This digital apparatus meets the Class A limits for radio noise for digital
apparatus set out in the interference-causing equipment standard entitled:
“Digital Apparatus,” ICES-003 of Industry Canada.
When connecting the RocketModem III to the telephone service, avoid contact
with the telecommunications lead wire. Grasp the insulated part of the jack, and
do not contact the back of the circuit board. Telephone wiring can carry dangerous
voltages from electrical faults or lightning.
External Wiring Any external communications wiring you may install needs to be constructed to all
relevant electrical codes. In the United States this is the National Electrical Code
Article 800. Contact a licensed electrician for details.
Canada - Return
Center
In Canada, contact the following Return Center:
Gandacar Consulting, Ltd
189 Lake Avenue East
Carlton Place, Ontario
Canada K7C 1J7Phone: [phone]
Hardware Specifications
Modem Cables RocketModem III ports use standard telephone-type unshielded twisted-pair
cables with RJ11 modular connectors. These can be purchased anywhere
commercial telephone products are sold.
If you choose to build your own cables, use the
following information. When building cables, use
Category 3 (or better) unshielded twisted-pair
wiring.
The connector pinouts are as shown below:
Environmental
Conditions
This table illustrates RocketModem III environmental conditions:
RJ11 Pins Signals
1 and 4 Not used
2Ring
3Tip
Pin 1 Pin 4
Environmental Conditions Value
Air temperature:
System on
System off
0 to 45oC
-20 to 85oC
Altitude: 0 to 10,000 feet
Humidity (non-condensing):
System on
System off
8% to 80%
20% to 80%
Relative humidity (non-condensing:) 10% to 95%

Hardware Installation 11
General Information
General Information The following table illustrates RocketModem III specifications.
Description Specification
Modem Characteristics
Supported standards
V.90, K56Plus, V.34,
V.32terbo, V.32bis, V.32,
V.22bis, V.23, V.21, Bell
212A, Bell 103
Error correction V.42, MNP2-4, MNP-10
Data compression V.90, V.42bis, MNP-5
Fax group Group 3
Fax class Class 1.0 and Class 2
Reset Software controlled
Baud rate 300 to 56 Kbps, 14.4kbps fax
Power consumption regular per modem 390 to 500 MW
Power consumption Sleep Mode per modem 100 to 110 MW
Transmit/Receive level 10 (Tx), 43 (Rx) Dbm
RocketModem III Specifics
Bus interface (meets Universal PCI 2.1
specification or higher) Universal PCI
Board dimensions (including bracket) 13.3” by 4.2” (w x h)
Boards per system 4
Current consumption:
+3.3V
+5V
1.29 A maximum
5.04 mA maximum
Device driver control:
Data bits
Parity
Stop bits
7 or 8
Odd, Even, None
1 or 2
Dielectric withstanding voltage 1650 VRMS
DTE speed Up to 115,200 bps
Heat output:
4-Port
8-Port
8.9 BTU/hr
14.54 BTU/hr
Low Power Sleep Mode Yes
Mean time between failures:
4-Port
8-Port
22.7 years
13.3 years
Modems per board 4 or 8
Modems per system 4 to 32
Power consumption (board):
4-Port
8-Port
2.6 W
4.26 W
Telco connector RJ11
Tip/Ring current (continuous) 0 - 120 mA
Voltage requirement 3.3V or 5V system 3.15 - 3.45 VDC
Weight (board only):
4-Port
8-Port
8 oz
11 oz

Hardware Installation 12
Electromagnetic Compliance
Electromagnetic
Compliance
This table lists electromagnetic compliance certifications.
Product Support
Before you call Technical Support you should review the following subsection.
Troubleshooting
Checklist
You may want to review the following troubleshooting checklist before contacting
Technical Support.
• Verify that the cabling is correct, see Modem Cables on Page 10.
• Run the bootable diagnostic, see Using the Diagnostics on Page 6.
• Check to see if there is a firmware upgrade available, see V.92 Firmware
Upgrades on Page 6.
• Verify that you are addressing the port correctly. In many applications, device
names above COM9 require the prefix \\.\ to be recognized. For example, to
reference COM20, use \\.\COM20 as the file or port name.
• Check the ftp site to see if there is a more current driver for your operating
system than shipped on the CD (see Locating Software on Page 2).
Contacting
Technical Support
Comtrol has a staff of technical support specialists available to help you. If you
need technical support, contact Comtrol using one of the following methods.
Electromagnetic Compliances Status
Emission:
Canadian EMC requirements ICES-003: 1997
CISPR-22: 1997
European Standard EN55022: 1998
Amendment A1: 2000
IEC 1000-3-2/EN61000-3-2: Harmonic
IEC 1000-3-3/EN61000-3-3: Flicker
FCC Part15 Subpart B: Class A limit
FCC Part 68 Certification
European TBR21 Compliant
Yes
Immunity: EN55024: 1998
IEC 1000-4-2: EN61000-4-2: 1995 ESD
IEC 1000-4-3: EN61000-4-3: 1996 RF
IEC 1000-4-4: EN61000-4-4: 1994 Fast Transient
IEC 1000-4-5: EN61000-4-5: 1995 Surge
IEC 1000-4-6: EN61000-4-6: 1996 Conducted disturbance
IEC 1000-4-8: EN61000-4-8: 1994 Magnetic field
IEC 1000-4-11: EN61000-4-11: 1994 Dips and Voltage Variations
Yes
Safety:
EN60950; UL & CUL recognized. Yes
Contact Method Corporate Headquarters Comtrol Europe
FAQ/Online http://support.comtrol.com/support.asp
Downloads http://support.comtrol.com/download.asp
Email [e-mail] [email protected]
Web site http://www.comtrol.com http://www.comtrol.co.uk
Fax [phone] [phone]
Phone [phone] [phone]

Hardware Installation 13
Contacting Technical Support
Trademark Notices
Comtrol and RocketModem are trademarks of Comtrol Corporation.
First Edition, August 14, 2003
Copyright © 2003. Comtrol Corporation.
All Rights Reserved.
Comtrol Corporation makes no representations or warranties with regard to the
contents of this reference product or to the suitability of the Comtrol product for
any particular purpose. Specifications subject to change without notice. Some
software or features may not be available at the time of publication. Contact your
reseller for current product information.
Other product names mentioned herein may be trademarks and/or registered
trademarks of their respective owners.
Document Number: 2000302 Rev. A