Connect IVS 2000 User manual

CHAPTER 1
To Originate an Outside Call
To Originate an Internal Call
Outside Line Appearance
To Originate a Call Using One-touch
Buttons
Automatic Idle Return
To Originate a Call Using Speed
Calling (Individual Station)
Account Code
Forced Account Code
Authorization Code
CHAPTER 2
Voice First/Tone First
Originating a Voice Call
Answer a Voice Call Hands Free
Automatic Intercom
Manual Intercom
Dial Intercom
To Place a Call on Hold
To Place a Call on Exclusive Hold
To Transfer A Call
CHAPTER 3
Conference
To Establish a Broker Call
Call Back (Station)
To Answer a Camped-on Call
To Set Camp-On
(Transfer Method)
Camp-On
(Call Waiting Method)
Call Park (System)
Call Pickup (Group)
Call Pickup (Direct)
Outside Line Queuing
(From Extension Dial Tone)
Timed Queuing
(Outside Line Only)
Executive Override
CHAPTER 4
Last Number Redial
Call Forwarding All Calls
Call Forwarding Busy
Call Forwarding No Answer

Call Forwarding-Destination
To Save and Repeat a Number
Internal Zone Paging with
Meet-Me Page
CHAPTER 5
Boss/Secretary Calling
Boss/Secretary Override
Do Not Disturb
Timed Reminder
Privacy Release
Return Message Schedule
Name Display
Feature Access Code
(Factory Assigned)
8-Button Dterm
8-Button Dterm w/o LCD
16-Button Dterm
32-Button Dterm

Microphone On/Off
Select Ringer Tone
Adjust Ringer Tone
Preset Ringer Volume
Adjust Transmission/Receiving Volume
Microphone On/Off
The MIC lamp shows the status of the built-in microphone.
To change microphone status:
•Press Soft Key associated with the MIC Display or press Feature and 1.
To select ringer tone
The Dterm Series E has 3 kinds of ringer tones that you can select.
•Press Feature and 3. The LCD displays the selected tone number (n=1 ~ 3).
Tone No.
Frequency
(Hz)
Modulation
(Hz)
1
480/606
16
2
480/606
8
3
1285/1024
16
To adjust ringer tone
NOTE: Access to feature is based on data assignment.
•Press Feature and 0. Ringer activates.
•Press 3. The LCD displays the selected tone number (n=1~3).
•Press 3. Next tone is selected.

To preset ringer volume
NOTE: Access to feature is based on data assignment.
•Press Feature and 0. Ringer activates.
•Press down or up Key. Ringer volume decreases or increases.
•Press Feature Key to stop ringing.
To adjust transmission/receiving volume (During valid call)
•Press Feature and 4. The Transmit Volume increases.
•Press Feature and 4again. Transmit Volume returns to normal.
•Press down or up. Receive Volume decreases or increases.
Function Keys
Programmable Keys
Soft Keys
Lamps
Feature Key Activities
Function Keys
Hold
Press key to place an internal or external call on hold.
Transfer
Allows the station user to transfer established calls to another station,
without attendant assistance.
Answer
When LED on this key is lighted, press key to answer a waiting call.
Speaker
Controls the built-in speaker which can be used for Hands Free
dialing/monitoring. LED on key lights when key is active.

Redial
Press key to activate redial feature. Press redial and scroll back through
numbers that have been dialed. Until the desired number is displayed.
Press the * key to activate dialing.
Conf
Press key to establish a three-way conversation. LED on key lights when
key is active.
Recall
Press key to terminate established call and resieze internal dial tone.
Feature
Used to activate terminal setup functions and to program One-Touch
Speed Dial/Feature Keys.
UP/DOWN
Used to adjust LCD contrast, speaker/receiver volume, and ringer volume.
LCD Contrast:
Press up or down key while idle.
Speaker/Receiver Volume:
Press up or down key during conversation.
Ringer Volume:
Press up or down key during ringing.
Programmable Keys
These are examples of Dterm® features available by pressing the programmable
keys. Some features may be programmed by the user. Keys must be
programmed by the telephone system administrator.
AICM
Press key to activate Automatic Intercom.
CB (Call Back)
Press key to activate.

DICM
Press key to activate Dial Intercom.
DND (Do Not Disturb)
Press key to activate or cancel Privacy feature.
FD-A (Call Forwarding- All Calls)
Press key to activate or cancel Call Forwarding - All Calls feature.
FD-B (Call Forwarding- Busy)
Press key to activate, verify, or cancel Call Forwarding - Busy feature.
FD-N (Call Fowarding- No Answer)
Press key to activate, verify, or cancel Call Forwarding - No Answer
feature.
FD-DS (Call Fowarding- Destination Set)
Press key to activate, Call Forwarding - Destination.
FD-DC (Call Fowarding- Destination Cancel)
Press key to deactivate, Call Forwarding - Destination.
MICM
Press key to activate Manual Intercom.
S&R (Save and Repeat)
Press key to store a number or redial a stored number.
SECONDARY APPEARANCE (Sub line)
A programmable extra extension key, other than Primary extension.
Press key to see status of extra extension.

Soft Keys (Factory Assigned Features)
Headset
Press the Soft Key below "Headset" to activate or deactivate Headset
operation.
Mic (Microphone)
Press the Soft Key below "Mic" to activate or deactivate the Microphone.
The Mic LED will illuminate when Mic is on.
Help
Press the Help Key. Press desired Soft Key for helpful information about
that key.
Exit
Press the Exit Key to exit the Help program.
OHROFF (Off Hook Ringing Off)
It will disable ringing on this phone while in use.
OHR-ON (Off Hook Ringing On)
It will allow ringing on this telephone while in use.
On Hook State
(Telephone is idle)
Off Hook State
(Telephone is in use)

To Use Soft Keys
Four soft keys are indicated in the LCD According to the status of the Multiline
Terminal.
oPress the SCROLL (>>>>) key to scroll the desired key if there are
other functions available.
oPress a desired key under the indicated 4 Soft Keys on the LCD.
oThe service feature of the pressed Soft Key is operated.
To Use The Help Key
oPress the HELP key and the Soft Key.
oExplanation of the pressed Soft Key is indicated on the LCD.
oPress the EXIT key to leave Help.
Lamps
Call Indicator Lamp
Lamp at top corner of Dterm Display flashes when a call terminates to the
terminal. Lamp lights steadily when a message has been left.
LCD
Liquid Crystal Diode (LCD) display provides Dterm activity information plus
date, time and Soft Key operation.
LED
Some function keys have a built-in Light Emitting Diode (LED) that lights
or flashes according to the activity of that function key.

MIC (Microphone) Lamp
Lamp displays the status of the built-in microphone used for hands free
operation.
Feature Key Activities
Feature + 1 = Turns microphone on or off.
Feature + 3 = Selects ringer tone.
Feature + 4 = Adjusts transmission/receiving volume.
Feature + 0 = Activates ringer. (dependent on Systems Programming.)
Originate an Outside Call
Account Code
Originate an Internal Call
Forced Account Code
Outside Appearance
Authorization Code
Originate a Call Using One-Touch
Buttons
Originate a Call Using Speed Calling
(Idividual/ System)
Automatic Idle Return
TO ORIGINATE AN OUTSIDE CALL VIA EXTENSION LINE KEY
•Lift handset or press Speaker key, receive dial tone.
•Dial the Central Office access code, e.g. 9.
•Dial desired telephone number.
•Use handset or MIC to converse.
TO ORIGINATE AN INTERNAL CALL
•Lift handset or press Speaker key.
•Receive dial tone.
•Dial desired station number.
•Use handset or MIC to converse.

OUTSIDE LINE APPEARANCE
To originate:
•Press the OUTSIDE LINE APPEARANCE feature key.
•Lift handset or press Speaker, receive Central Office or distant PBX dial tone.
•Dial the destination.
To Answer:
•Press the LINE APPEARANCE feature key (ringing and flashing LED alert user
to incoming call.)
•Lift handset or press Speaker.
•Speak with incoming party.
TO ORIGINATE A CALL USING ONE-TOUCH BUTTONS
NOTE: With DTP-32D
•Press desired Speed Call button, or press Speaker and Speed Call.
To program:
(Available only on Dterm stations with speed calling keys.)
•Press Conf button. Conf flashes
•Press desired One-Touch button, Speaker button LED lights steady.
•Enter desired station number, feature code or outside access code and telephone
number. Display indicates digits dialed.
•Press Conf again to save the number.
To verify:
•Press Conf button.
•Press desired One Touch button.
•Display indicates digits programmed.

NOTE: When a station number is programmed on a one touch button, the
associated LED Light will light when that station is in use. (Available for 32D
terminals only).
AUTOMATIC IDLE RETURN
•Press Speaker key. Receive dial tone.
•Dial desired number.
Or
•Press One Touch key.
•When called party answers, converse.
•When called party hangs up, your Dterm automatically returns to idle.
TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP)
•Press the Redial button.
•Enter via dial pad the desired speed calling number (00-99).
NOTE: Access to feature is based on data assignment.
ACCOUNT CODE
To Enter:
•Lift handset or press Speaker, receive dial tone.
•Enter feature access code, receive service set tone.
•Enter Account Code (up to 10 digits).
•Receive dial tone and dial desired number.

To Enter Account Code After Authorization Code:
•Lift Handset or press Speaker, receive dial tone.
•Enter feature access code for Authorization Code, receive
service set tone.
•Enter Authorization Code, receive second service set tone.
•Enter Account Code, receive dial tone, and dial desired
number.
FORCED ACCOUNT CODE
•Lift handset or press Speaker, receive dial tone.
•Enter feature access code, receive service set tone.
•Enter Forced Account Code (up to 10 digits), receive dial tone.
AUTHORIZATION CODE
To Enter Without Account Code:
•Lift handset or press Speaker, receive dial tone.
•Enter feature access code, receive service set tone.
•Enter Authorization Code (up to 10 digits).
•Receive dial tone, dial desired number.

Voice First/Tone First
Answer Hands Free
Automatic Intercom
Manual Intercom
Dial Intercom
Place A Call On Hold
Place A Call On Exclusive Hold
Transfer A Call
Originating a Voice Call
VOICE FIRST/TONE FIRST
•Allows incoming station calls to your Dterm to either ring or go to voice
announcement.
•Press Speaker. Receive dial tone.
•Dial Voice/Tone access code, LED display shows current mode
receive feature dial tone.
•Press *, LED display shows mode change, receive feature set tone.
NOTE : Each time * is pressed, you alternate between TONE and VOICE.
ORIGINATING A VOICE CALL
•Lift handset.
•Dial desired station number.
•Press Voice key or press 1.
•Speak to called party.
TO ANSWER A VOICE CALL HANDS FREE
•Receive incoming Voice Call.
•Press MIC Soft Key. LED lights.
•Respond hands-free.
NOTE: If privacy is required, lift handset.

AUTOMATIC INTERCOM
NOTE: Access to feature is based on data assignment.
To initiate:
•Lift handset or press Speaker key.
•Press AICM key.
•Tone burst is sent.
To answer
•AICM key flashes green indicating an incoming intercom call.
•Voice Call alert tone is heard.
•Press AICM, lift handset or press Speaker. LED lights solid green.
MANUAL INTERCOM
To initiate:
•Lift handset or press Speaker, press MICM, ring back tone is heard.
•Each press of MICM key sends tone bursts.
To answer
•MICM key flashes, indicating an incoming call. Ring tone may also be heard.
•Press MICM.
•Lift handset or press Speaker, LED lights solid green.
•If called station is engaged in a non-intercom call, the station may press MICM
after placing original caller on hold (with Hold key).

DIAL INTERCOM
To initiate:
•Lift handset or press Speaker key.
•Press DICM key.
•Dial desired intercom station number (0-9). Tone burst is sent. (Press 1to change
to ring tone signal.
To answer
•DICM LED flashes, indicating an incoming intercom call. Tone burst or ring
tone is heard.
•Press DICM.
•Lift handset or press Speaker. LCD shows solid green.
TO PLACE A CALL ON HOLD
•Press Hold. Held line wink flashes.
NOTE: If held line appears on other Dterm stations, the
associated LED flashes red slowly.
To retrieve:
•Lift handset or press Speaker.
•Press held line. Use handset to converse.
NOTE: Any station with this line appearance can retrieve the call.
If unanswered
•After preprogrammed time, Automatic Recall is initiated.
•Visual and audible signal (rapid flash and ring burst) is sent to station that placed
call on hold.

•NOTE: Hold shows as a flashing green LED on your phone.
The same line on other phones shows as a flashing red LED.
•Recall shows as a flashing green LED on your phone and
flashing red LED on other phones with the same line.
TO PLACE A CALL ON EXCLUSIVE HOLD
•Press Hold twice. Line appearance indicates interrupted wink.
NOTE: If held line appears on other Dterm stations, LED remains steadily lit red.
To retrieve
•Lift handset or press Speaker.
•Press held line. Use handset to converse.
NOTE: Only Dterm that set Exclusive Hold option can retrieve the call.
If unanswered
•After preprogrammed time, Automatic Recall is initiated.
•Visual and audible signal (rapid flash and ring burst) is sent to station which
placed call on Exclusive Hold. Recall shows as a flashing green LED on your
phone, and solid red on other phones with same line.
NOTE: Exclusive Hold excludes any other phone from picking up your held call.
Exclusive Hold shows as a flashing green LED on your phone. The same line on
other phones appears as a solid red LED.
TO TRANSFER A CALL
•After conversing, ask party to hold.
•Press Transfer. Receive interrupted dial tone.
•Dial destination station's extension, hang up or wait for answer.

Conference Call
Establish A Broker Call
Call Park (System)
Setting Camp-on (Transfer Method)
Call Back (Station)
Executive Override
Answer A Camped-On Call
Outside Line Queuing (From Ext. Dial
Tone)
Camp-on (Call Waiting)
Timed Queuing (Outside Line Only)
Call-Pickup (Direct)
Call Pickup (Group)
CONFERENCE
•With call in progress, ask party to hold.
•Press Transfer, receive interrupted dial tone.
•Dial desired number.
•After call is answered, press Conf. Conf LED lights.
•Three-way conference is established.
•If one party hangs up, other two remain connected. Conf LED
goes out.
TO ESTABLISH A BROKER CALL
•While engaged in a call and wishing to consult a third party,
press Transfer. Caller is automatically placed on hold.
•Dial desired party to consult.
•Press Transfer to return to original caller. Third party is
automatically placed on hold.
•Repeated depression of the Transfer button allows you to alternate between calls.
NOTE: The display indicates connected station or trunk at
any given time.

CALL BACK (STATION)
•Lift handset or press Speaker.
•Dial desired station number and receive busy tone or ring back tone.
•Press Call Back or dial 2and receive service set tone.
•Restore handset.
•When busy station becomes idle or the station that did not answer initiates or
answers a call or accesses a feature and then becomes idle, the setting station is
alerted by ring and flashing LED.
TO ANSWER A CAMPED-ON CALL
•While engaged in a call, receive the camp-on indication
(one short tone burst). Answer LED flashes.
•Press Answer. Call in progress is placed on hold.
•Connection to camped-on call is established.
•Press Answer to return to original call. Camped-on call is placed
on hold.
•Repeated depression of the Answer button allows you to alternate between calls.
Display indicates connected station or trunk at any given time.
TO SET CAMP-ON (TRANSFER METHOD)
•With call in progress, ask party to hold. Depress Transfer button, feature dial tone
is heard.
•Dial desired station number and receive busy tone.
•Dial 4and receive service set tone. Camp-on tone (2 tone bursts) is sent to busy
station.
•Restore handset.
CAMP-ON (CALL WAITING METHOD)
Example: Station 2000 is in conversation with 2008. Station 2001 dials 2000, receives
busy. Station 2001 can notify station 2000 that call is waiting.
To activate call waiting (Station 2001):
•Station 2001 press Speaker. Receive dial tone.
•Dial 2000 and receive busy.

•Press Transfer receive feature dial tone.
•Dial Camp-on (call waiting) access code.
To answer call waiting (Station 2000):
•Hear burst of tone. LCD display indicates CW and Answer button flashes.
•2000 presses Answer button and converses with station 2001.
NOTE:Station 2000 can alternate between the two parties by pressing Answer
button.
CALL PARK (SYSTEM)
To Park a Call From Terminal With LCD:
•While connected to a station or trunk, press Transfer and dial the Call Park access
code, or press Call Park key. Display shows HLD= (part location number nn=00-
19).
To park a call from terminal without LCD:
•While call in progress, press Transfer and dial the Call Park access code, or press
CALL PARK.
Dial Call Park location number (00-19) and receive service set tone. (If park location is
busy, dial the next location number.)
Restore handset.
To retrieve a parked call:
•Dial Call Park local retrieval code and parked call location number (00-19).
•Station user is connected to parked call.
CALL PICKUP (GROUP)
When station within pickup group rings:
•Lift handset.
•Press CALL PICKUP or dial Call Pickup access code
(may be stored on-one-touch speed calling key).
•Connection to calling party is established.

CALL PICKUP (DIRECT)
•Lift handset.
•Press Call Pickup Direct. Lift handset. Key or dial Call Pickup Direct access code
(may be stored on one-touch key).
•Dial extension number to be picked up.
•Connection to calling party is established.
OUTSIDE LINE QUEUING
(FROM EXTENSION DIAL TONE)
If outside line is busy
•Press Speaker of lift handset dial outgoing access code (e.g.9).
•Receive Busy indication. Press Call Back key. Call is placed in queue for next
available Outside Line.
•Replace handset.
•When Outside Line is available, setting station is alerted by ringing and flashing
red LED.
•Press Speaker or lift handset. Dial tone is heard. Dial desired number. (No
outgoing access code needed.)
TIMED QUEUING (OUTSIDE LINE ONLY)
•Press Speaker, receive dial tone.
•Dial Outside Line access code and desired number.
•Receive busy tone or ring no answer from distant end.
•Press Call Back key, LED flashes, leave speaker on.
•The desired number is automatically redialed.
•Pick up handset and converse.
NOTE:When station is in Timed Queue mode callers receive busy indication.
EXECUTIVE OVERRIDE
If called station is busy:
•Press OVERRIDE key and converse.
NOTE: Interrupted parties receive warning tone.